5 August 2025•454 views
Hello,
Housekeeping Supervisor – 5-Star Hotel Apartments (Airbnb Style), London
Contract Details:
Independent (self-employed)
Permanent Job
Full Time
Payment: Every two weeks
Pay: £16.50 per hour
The time spent traveling between apartments is included in working hours.
We are currently recruiting a Housekeeping Supervisor for a 5-star hotel in London. We are seeking individuals who share our energy and passion and will contribute to our ongoing success. We are looking for flexible, experienced supervisors with excellent communication skills.
Cleaning Supervisor Responsibilities:
Supervise Housekeeping Team
Oversee daily tasks of cleaners and laundry drop-offs.
Assign cleaning responsibilities based on room occupancy and turnover schedule.
Ensure Room and Facility Cleanliness
Conduct detailed inspections of guest rooms and common areas.
Ensure all apartments meet brand and hygiene standards before guest check-in.
Coordinate Daily Schedules and Priorities
Prepare daily work rosters and allocate duties efficiently.
Prioritize VIP rooms, early check-ins, late check-outs, and last-minute requests.
Train and Support Cleaning Staff
Provide initial and ongoing training in housekeeping procedures, safety, and guest service.
Monitor staff performance and provide guidance to improve quality and efficiency.
Monitor and Replenish Supplies
Track inventory of cleaning materials, toiletries, linens, and uniforms.
Request restocking or replacements as needed and prevent wastage.
Maintain Hygiene and Safety Standards
Ensure proper use of cleaning chemicals and PPE.
Enforce compliance with health, safety, and sanitation protocols.
Manage Laundry and Linen Operations
Supervise collection and drop-offs.
Check for wear and tear, and arrange for repairs or replacements.
Handle Guest Requests and Complaints
Respond to guest inquiries regarding housekeeping promptly and professionally.
Investigate complaints and take corrective action to resolve issues quickly.
Coordinate with Other Departments
Communicate effectively with front desk, maintenance, and management to ensure smooth operations.
Update reception on room readiness and report any delays or issues.
Report Maintenance and Staff Issues
Immediately report maintenance needs (e.g., broken fixtures, plumbing, HVAC) to the engineering or maintenance team.
Monitor and report recurring issues or delays in repairs.
Identify and report staff performance issues, absenteeism, or misconduct to management.
Maintain Records and Documentation
Keep logs of inspections, lost and found items, supply usage, and incident reports.
Submit daily housekeeping status reports to the manager.
Ensure Compliance with Hotel Policies
Ensure all staff follow company policies, grooming standards, and code of conduct.
Foster a respectful, collaborative, and guest-focused work environment.
Promote Quality and Guest Satisfaction
Conduct random checks to ensure consistency and excellence in cleaning.
Encourage staff to go above and beyond to enhance guest experience.
Daily Responsibilities:
Open the shift (handover email, Operto checks, distribute keys to cleaners, review tasks with cleaners, refill basement supplies, check if anything needs to be ordered).
Morning meeting (if in charge of the day).
Schedule Operto and linen orders (if in charge of the day).
Monitor cleaning groups.
Inspect apartments.
Complete reports and update lost property records.
Sign training documents if needed.
Handle any additional administrative tasks.
Proficient in Microsoft Office (Word, Excel).
Skilled in using phone, laptop, and tablet.
Experience in Housekeeping and Housekeeping Supervisor roles.
Excellent command of English.
Thank you!
Recruitment Services • 11-50 Employees
Hiring on JOB TODAY since November, 2023
Hiring for all industries in London. Apply Now BROTHERS GRUP LIMITED Company number 13548448 VAT: 423 7362 06 EUNA_LIMITED Insurance Policy Number: 8552/22/E9
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