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  • Spa Receptionist
    Spa Receptionist
    2 days ago
    £29600 yearly
    Full-time
    London

    Join the vibrant Soholistic team at Firmdale Hotels and become a crucial part of our renowned Spa Receptionist team. As a Spa Receptionist, you will embody our commitment to exceptional service, working closely with the Spa Manager to ensure our guests experience the epitome of relaxation and luxury across all eight of our prestigious London properties. As a Spa Receptionist, you will be at the forefront of delivering outstanding service, managing spa reservations, and curating memorable experiences for our guests. Your warm demeanour, excellent communication skills, and impeccable presentation will set the tone for their spa journey, ensuring every moment is tailored to their needs. Responsibilities: • Coordinate spa reservations across all eight London properties, ensuring seamless scheduling and personalized experiences., • Develop comprehensive knowledge of our spa packages and treatments to expertly advise guests on their options., • Cultivate strong relationships with guests, fostering loyalty and building a loyal client base., • Maintain the smooth operation of the spa and gym facilities on a daily basis, upholding our high standards of cleanliness and organisation., • Meet and exceed sales targets set by the Spa Manager, promoting products and services to enhance guest experiences., • Provide a warm and inspiring welcome to all guests, creating a positive first impression., • Collaborate closely with Spa Therapists to ensure guest expectations are consistently exceeded., • Take ownership of spa reception duties, including opening and closing procedures, payment processing, and administration tasks., • Uphold immaculate standards in all facilities, ensuring supplies are stocked and amenities are readily available. What you Need: • Passion for delivering exceptional customer service and exceeding guest expectations., • Extensive knowledge of a variety of spa treatments and products., • Outstanding communication skills, both verbal and written., • Exceptional time management and attention to detail., • Strong team player with resilience and a drive for excellence., • Ability to handle high-profile clients with professionalism and discretion., • Previous experience as a Spa Receptionist in a 5-star hotel or luxury spa is advantageous., • Commitment to maintaining a high standard of personal presentation. What We Offer: • Competitive annual salary of £ 29,600.00 plus service charge., • Access to Wagestream our financial wellbeing app. Stream your accrued earnings before pay day, benefit from everyday savings and real time financial coaching. Health cash plan (including contributions towards dental, optical, alternative and complementary therapies), • Discounted cinema tickets, gym membership, travel, retailers and restaurants, • Complimentary meals on shift, • Referral bonus scheme for recommending top talent, • Flexible scheduling without split shifts, • Dry cleaning service for work attire and discounted personal dry cleaning, • Enhanced holiday allowance based on length of service, • Season ticket loan for convenient commuting, • Ongoing training, professional development, and fully funded English lessons, • Regular social events, team activities, and fitness sessions, • Benefits like cycle to work scheme and annual long service awards, • One allocated paid day per year for volunteering work, • Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks, • And much more!! Why join Firmdale Hotels? Firmdale Hotels is an international, award winning group of 11 luxury hotels and 10 bars and restaurants in London and New York. World renowned for their unique interiors and exceptional service, the hotels are trailblazers in hospitality and design. We are delighted to have been recognised by the hospitality and travel industries for the great work our teams have achieved. To name a few of our recent awards and accolades: • Proud winners of The Times Best Places to Work for both 2024 and 2025, • The Kings Award for Enterprise 2024 for outstanding contribution to International Trade, • Manager of the Year – Helle Jensen – Cateys 2024, • Food & Beverage Manager of the Year - Pedro Paulo - Hotel Cateys 2024, • Hotel Chef of the Year Finalist - Jamie Atkinson - Hotel Cateys 2024, • Haymarket Hotel & The Soho Hotel – One AA Rosette for Culinary Excellence and AA Breakfast Award 2025, • Covent Garden Hotel – One AA Rosette for Culinary Excellence 2025, • Dorset Square Hotel – AA Breakfast Award 2025, • Ham Yard Hotel, Covent Garden Hotel and Haymarket Hotel – Two Michelin Keys 2024, • Charlotte Street Hotel, The Soho Hotel, Knightsbridge Hotel and Number Sixteen Hotel – One Michelin Key 2024, • Ham Yard Hotel - two AA Rosettes for Culinary Excellence, Ham Yard Bar & Restaurant, 2024 as well as an AA Breakfast Award, • Dorset Square Hotel – One AA Rosette for Culinary Excellence, The Potting Shed, 2024, • Warren Street Hotel - Travel & Leisure 'IT List' best hotels in the world, • Whitby Hotel, Crosby Street and Warren Street - Michelin keys, • Number Sixteen - Best Boutique Hotels in London, The Times, 2024. You can see a full list of our awards and accolades here: If you're ready to embark on a rewarding journey with Firmdale Hotels and contribute to our legacy of excellence, apply now to join our vibrant team at Ham Yard Hotel! Firmdale Hotels welcomes applicants from all backgrounds and is committed to an inclusive workplace. Please let us know if you need adjustments during the recruitment process. In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.

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  • Receptionist / Administrative Assistant
    Receptionist / Administrative Assistant
    8 days ago
    £13–£13.5 hourly
    Part-time
    London

    Private Mental Healthcare Service in London is looking for an administration assistant on a temporary/part-time basis. When necessary, we need someone who is willing to work flexible hours and on Saturdays. An Administration Assistant is responsible for providing administrative support to clients, answering phone calls, maintaining communication with staff and clients, assisting with executive administrative tasks, interacting with service providers, and maintaining a professional demeanour at all times. You will report to the current practice manager or whoever is the practice manager at the time of your employment for the items below: Your duties and responsibilities will be: ● Greeting visitors to the facility warmly and offering them help immediately ● Providing customer support ● Representing the business with a positive attitude and professional appearance ● Taking and directing calls and messages ● Completing administrative tasks like filing and delivering and accepting mail ● Cleaning, organising and maintaining the reception and waiting area ● Checking rooms to ensure they are left in line with the practice regulations after each clinician ● Keeping basic office supplies like pens stocked and accessible to visitors ● Signing in visitors and monitoring their adherence to room use times ● Assisting the triage clinician, in conjunction with the practice manager, in the triaging process via telephone and email ● Tracking referrals ● Answering questions about products and services offered by the practice ● Booking rooms for clinicians ● Interacting with other departments, such as Information Technology (IT), when someone needs more technical assistance ● Maintaining front door security and reporting any suspicious activity ● Processing sales and/or assisting clients with payments and raising invoices on the system ● Engaging in public relations or marketing to a minor degree ● Ensuring the coffee area, kitchen and fridges are fully stocked ● Informing practice manager of order which need to be made (stock control) ● Assisting with basic social media and marketing when required

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  • Personal Assistant / Business Support Assistant
    Personal Assistant / Business Support Assistant
    16 days ago
    £14–£15 hourly
    Part-time
    London

    Location: Primarily home-based, with regular attendance at our office in NW3 7TT Hours: 20–30 hours per week Position: Part-time Salary: Competitive, depending on experience About the Role We are looking for a highly organised, reliable and proactive Personal Assistant / Business Support Assistant to provide direct support to the business owner and assist with the day-to-day running of our procurement business. The role will be primarily home-based, with some time required at our office in NW3 7TT. The successful candidate will need to be comfortable working independently, managing priorities and dealing with a variety of tasks across both personal and business matters. This is a varied role for someone who enjoys being organised, taking responsibility and making sure things get done. Key Responsibilities Personal Assistant Support • Manage and organise the business owner's diary, appointments and commitments., • Help prioritise daily and weekly tasks., • Arrange meetings, calls and appointments., • Prepare reminders and follow-ups., • Assist with personal administration and occasional personal errands where required., • Help keep paperwork, correspondence and important information organised., • Manage confidential information with complete discretion. Business Administration • Assist with general administration for the procurement business., • Draft, format and send emails and correspondence., • Follow up with suppliers, customers and care homes., • Maintain accurate records and update spreadsheets and databases., • Organise documents, contracts, applications and supplier information., • Help monitor outstanding actions and ensure they are followed up., • Assist with preparing reports, price information and other business documents., • Keep track of important deadlines and renewal dates. Supplier & Customer Support • Communicate professionally with suppliers and customers by email and telephone., • Follow up outstanding issues and requests., • Assist with setting up new customer and supplier accounts., • Help obtain information, quotations and documentation., • Keep records of ongoing issues and actions., • Escalate matters to the business owner when required. General Office Support • Help maintain an organised filing system., • Organise digital and physical documents., • Assist with scanning, printing and document preparation., • Support general office administration., • Help improve administrative processes and make the business more efficient. The Ideal Candidate We are looking for someone who is: • Highly organised and methodical., • Reliable and trustworthy., • Proactive rather than waiting to be told what to do., • Confident communicating by email and telephone., • Comfortable dealing with suppliers, customers and business contacts., • Able to manage several tasks at the same time., • Good at following up and making sure actions are completed., • Discreet and comfortable handling confidential information., • A good written communicator with excellent attention to detail., • Comfortable working independently from home., • Confident using Microsoft Office, Outlook, Word and Excel., • Able to learn new systems and processes quickly., • Flexible and willing to help across both personal and business administration. Experience Previous experience as a Personal Assistant, Executive Assistant, Business Administrator, Office Manager or similar would be beneficial. Experience within procurement, care homes, facilities management, hospitality or a supplier/customer-facing business would be an advantage, but is not essential. Most importantly, we are looking for someone who is organised, dependable, practical and capable of taking ownership of tasks. Working Arrangement The position will be 20–30 hours per week, depending on the needs of the business and the successful candidate. The majority of the work can be completed from home, but the role will require regular attendance at the office in NW3 7TT. The exact working days and hours can be discussed and agreed with the right candidate. What We Offer • Flexible part-time working arrangement., • Primarily home-based working., • Regular office-based working in NW3 7TT., • A varied role with responsibility and autonomy., • Direct working relationship with the business owner., • Opportunity to become an important part of a growing procurement business., • Potential for the role and hours to develop over time. To Apply Please provide a CV and a brief covering note explaining your relevant experience, availability and why you feel you would be suitable for the role. We are particularly interested in candidates who can demonstrate excellent organisation, attention to detail, initiative and discretion.

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