Ocean export operations clerk
9 days ago
Basildon
Our client, a growing logistics business, is looking to recruit an experienced Sea Freight Export Coordinator to join their Sea Freight Operations team. \n Key Responsibilities \n\n • Coordinate and manage sea freight export and cross-trade shipments, ensuring all activities are completed accurately and within agreed deadlines.\n, • Ensure all financial, legal, customs and invoicing requirements are met throughout the shipment process.\n, • Prepare and complete customs export declarations accurately, reporting any amendments to the line manager immediately.\n, • Maintain and update the operational system, ensuring all shipment information is recorded correctly and kept up to date.\n, • Support business development activities by identifying sales leads and communicating opportunities to the line manager.\n, • Maintain regular communication with the line manager and sales team, including the effective handover of shipments and customer requirements.\n, • Assist in maintaining and updating departmental Standard Operating Procedures (SOPs).\n, • Build and maintain strong relationships with customers and internal departments, providing regular updates and feedback to management.\n, • Follow up on overdue customer payments in collaboration with the Credit Control team.\n, • Communicate quotations to the line manager and sales team, ensuring all quotations are accurately recorded in the operational system using the agreed format.\n, • Identify and implement opportunities to improve operational efficiency and customer workflows in collaboration with the line manager.\n, • Complete export invoicing accurately within 48 hours of the final shipment activity.\n, • Ensure insurance charges are applied correctly and promptly escalate any insurance claims to the line manager.\n, • Provide operational cover for colleagues during periods of annual leave or sickness, as required.\n\n Skills and Experience Required \n\n • A minimum of two years' experience in sea freight exports is essential.\n, • Experience in sea freight imports and/or air freight exports would be advantageous.\n, • A sound understanding of freight forwarding operations, logistics processes and relevant procedures.\n, • Experience preparing customs export declarations and managing export documentation.\n, • Strong IT skills, including proficiency in Microsoft Office, particularly Word and Excel.\n, • Experience producing reports and working with Excel spreadsheets.\n, • Excellent written and verbal communication skills, with confidence communicating professionally by telephone and email.\n, • Strong organisational skills, with the ability to prioritise workloads and manage competing deadlines.\n\n Experience needed: You will be a motivated and reliable logistics professional who takes pride in delivering a high standard of service. You will be comfortable managing multiple shipments, maintaining accurate records and communicating effectively with customers, colleagues and external partners. \n With a keen eye for detail and the ability to work in a fast-paced operational environment, you will contribute to the smooth running of the Sea Freight Operations department and support the business in achieving its commercial objectives.
