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Office Manager

Office & Admin

3 March 2025•8 views

Expires in 14 days

Job Description / Roles

Oversee day to day smooth running of the business
manage recruitment staff; delegate tasks ensuring timely completion
monitor competence ensuring targets are met
inspire recruitment staff to strive for high quality standards & to achieve business objectives
ensure adherence to all compliance guidelines, Agency’s policies & procedures and in particular seamless recruitment process, as well as ensuring staff's mandatory training is upto date
handling of complaints and queries are dealt with in a timely manner
seeking feedback on staff and the standard of care
implement and maintain procedures/office administrative systems.
Ensure smooth running of payroll every week, checking/processing of timesheets as well as resolving any payroll issues raised by agency staff and payroll/finance staff in a timely manner.
Device/Maintenance working systems that ensure efficient team work
Ensure all data and on computer systems is upto date/relevant and secure.
take charge of HR by ensuring ongoing recruitment of the right candidates with right skills & experience
organise interview/induction programmes/inhouse training
Ensuring seamless Agency Worker registration including Enhanced AccessNI check and NISCC registration
Seek appropriate references
Ensuring agency workers’ supervision/appraisal is completed within the stipulated timeframes
Maintain upto date records and sound record keeping incl. clients' records and agency workers records.
Take lead in seeking and securing contracts with Nursing Homes, Care Homes, Residential Care Homes, Supported Living, Hospitals, etc
Seek and secure permanent placements for Overseas Nurses & Healthcare Assistants
Take charge of marketing and advertising to develop the business via Social Media etc (have the ability to compose adverts, write and share social media posts that stand out)
Overseeing that monthly reports (incl. RQIA reports) are completed and accurate.
Maintaining traceable stock levels of uniforms and stationary.
Drawing up on-call rota
Set/chair/attend meetings
Maintain good relations with clients and agency staff

** Requirements**
· Attention to detail
· Excellent organisational skills
· Reliability and discretion; you will often learn of confidential matters
· Effective communication, negotiation and relationship-building skills
· Problem solving skills
· Initiative
· Thorough and methodical approach to tasks
· Leadership and the ability to ‘make things happen’
· Budgeting skills
· Strong business development skills
· Handling of emails and Website queries, Facebook; Twitter, Instagram, WhatsApp
· Excellent telephone manners
· Excellent computer skills and Social Media interactions/connections
· Capability to complete paperwork appropriately, efficiently and effectively
· Sound geographical knowledge of Northern Ireland in relation to business opportunities
· Capability of working to Performance Indicators and Targets
· Adaptability
Benefits
· paid leave 28 days
· Option to inclusion into our company pension scheme - NEST
· Hours of work are Monday – Friday
· On call duties will be necessary
· 30 minutes lunch break
· Opportunity to be paid commission/Bonus
Qualifications / Experience:
-A minimum of 5 GCSEs at Grade A-C to include Mathematics and English or relevant NVQ Level 2
-Bachelor’s degree in business management
-HNC/HND or equivalent/higher qualification in an administrative related field and 2 years’ experience in a clerical/administrative role
-NVQ level 3 in administration and 2 years' experience in a clerical/administrative role.
-BTEC qualification plus 2 year's relevant experience
-Two (2) years relevant work-based experience. This experience could be within healthcare administrative environment or recruitment and selection.
-Use of Microsoft office applications (E.g., Excel, Outlook, Word) essential.