Reception Manager

Office & Admin

24 March 2024330 views

Expires in 27 days

YOUR MISSIONS :
• The Chief host will be a representative of the restaurant. Responsible to build and develop relationships with guests visiting the restaurants, local Parisian residents, international guests and regular guests to drive customer loyalty and maximize revenues.
• The Chief host will act as a ‘salesperson’, encouraging return customers, capturing new business and communicating any special requests and needs of guests to the restaurant management team.
• The Chief host will demonstrate a deep knowledge and passion for the brand they represent and play an active role in building and managing the guest database.

Key duties and Responsabilities:
• Assist the Restaurant General Manager and the service colleagues to deliver exceptional standards of service and proactively build relationships with guests throughout the property, with the local community and beyond.
• Welcome and interact with guests to ensure their every need is accommodated and communicated with the team.
• Always exceed guests’ expectations
• Become a master of guest recognition and implement initiatives to capture repeat customers and new business.
• Take ownership over the guest database ensuring it is regularly updated and utilized to communicate upcoming marketing activity and use as a proactive tool to capture all potential business.
• Work closely and communicate with the experience managing team to ensure guest’s needs are effectively communicated to management and all colleagues on the floor.
• Actively listen and respond positively to guest questions, concerns and feedback. Support to resolve issues and follow up personally to ensure challenges are overcome.
• Maintain exceptional standards of presentation and personal hygiene.
• Thorough knowledge of the resort and all facilities and offerings including but limited to on-going promotions, special events, etc.
• Training and development of the experience managing team.
• Any other duties as assigned.
• Provide guests with menus
  • Experience
    Required
  • Languages
    English – Advanced
  • Employment
    Full-time
  • Salary
    £40,000 – £42,000 yearly
  • Benefits
    Service Charge and Tips
  • Starting time
    Immediate start!

pin icon1c Portland Place, Marylebone, Westminster, London

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Senior ReceptionistLondon

Event management company • 51-250 Employees

Hiring with us since June, 2023

Founded in 1997 by its chairman Benjamin PATOU. The group brings together a number of exceptional establishments that create high-quality products and experiences. Its portfolio consists of around thirty establishments, mainly in Paris.

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Celia SesmaActive 4 days ago

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