Remote Administrative & Customer Service Assistant - SwiftStaff - London

Ready to take your cabin crew career to new heights? Electra Airways are looking for passionate, safety-focused, and customer-oriented EASA A320 Cabin Crew professionals to join their growing team on a long term open-ended contract.If you thrive in a fast-paced environment, take pride in delivering

We are strengthening support for our largest and most complex global customers by introducing a Senior Sales Associate role.This role focuses on providing deep commercial, operational, and stakeholder support to a small number of top-tier, high-value accounts, partnering closely with Account Executi

hackajob is collaborating with Sage to connect them with exceptional professionals for this role. \n The Senior Director, Head of Account Management – Embedded Services is a global functional leader accountable for the performance and growth of Sage’s Account Management and Partner Success capability across Embedded Services, vital in the embedded services B2B2B model. \n This role owns a critical sub-function of the Embedded Services business, translating strategy into execution to deliver measurable commercial outcomes across existing partners and ecosystems. \n The successful candidate will combine strategic leadership with hands-on execution, leading a team of leaders and professionals to drive revenue growth, active user expansion, and proposition penetration across a diverse partner base including banks, fintechs, vertical SaaS providers, ecommerce platforms, and emerging AI ecosystems. \n The Head of Account Management will operate in a model where Sage is one layer removed from the end customers and success is delivered through partners who own the customer relationship, product experience and distribution. The role requires influencing partner behaviour to drive adoption and growth, rather than direct ownership of SMB customer engagement. \n Scope & Accountability \n • Own the global Account Management & Partner Success function for Embedded Services \n • Lead a distributed team of managers, Account Managers, and Partner Success professionals \n • Set and deliver annual operating plans aligned to Embedded Services and Sage business objectives \n • Translate Embedded Services strategy into clear account plans, execution frameworks, and measurable outcomes \n • Exercise control over functional resources, planning, and Account Management operating model design \n • Deliver material impact on Embedded Services revenue, adoption, and ecosystem growth \n Key Responsibilities \n 1. Commercial Ownership & Growth Delivery \n • Own delivery of: Revenue growth from existing accounts, Active users (including free and trial adoption), Expansion of embedded services propositions within partner ecosystems \n • Define and execute land-and-expand strategies across accountants and partner channels (payment issuers, fintech co-sells). \n • Identify and unlock new growth opportunities within strategic accounts \n • Own resolution scenarios where there is commercial tension or where partners are meeting contractual obligations but underperforming commercially, including resetting expectations, influencing partner strategy and aligning incentives to drive sustainable growth \n • Drive changes in partner behaviour (e.g. prioritisation, product exposure, customer journeys) to influence downstream adoption and commercial performance \n 1. Functional Leadership (Leader of Leaders) \n • Lead and scale a high-performing global team, including managers and senior individual contributors \n • Build leadership capability, succession planning, and team structure to support global growth \n • Establish clear accountability across the organisation with performance management aligned to business outcomes \n 1. Operating Model & Execution Excellence \n • Define and implement a scalable Account Management and Partner Success operating model \n • Establish: Segmentation and coverage models, Account planning frameworks, KPIs, reporting, and governance cadence, Define clear decision frameworks where commercial (PAM) and partner success (PSM) perspectives diverge, ensuring aligned internal decisions and consistent external messaging \n • Drive consistency and discipline in execution across regions and partner types \n • Anticipate and address failure points in the model (e.g. scaling partner volume, declining engagement, adoption gaps) and evolve operating approaches accordingly \n 1. Strategic Relationship Management \n • Own and develop executive-level relationships across key partners \n • Act as a trusted advisor to senior stakeholders across banks, fintechs, and platform partners \n • Represent Sage externally with credibility and authority in high-impact forums \n 1. Proposition Leadership & Advocacy \n • Develop deep expertise across all Embedded Services propositions \n • Represent propositions with authority equivalent to SVP Embedded Services or Head of Business Development \n • Ensure alignment between partner needs, commercial strategy, and product evolution \n • Own the structured partner feedback loop into Embedded Services strategy and product teams, ensuring partner insights, adoption barriers, and market signals are captured, prioritised, and translated into proposition and roadmap input. \n 1. Cross-Functional Leadership \n • Partner closely with: Head of Business Development & Sales, Senior Director, Embedded Services Strategy & Operations, Senior Director Embedded Services PMM, Strategic Marketing Partnerships Director \n • Align account strategies with sales, product, and strategic priorities \n • Drive cross-functional alignment to maximise partner and customer outcomes \n Success Measures \n • Growth in Embedded Services revenue from existing accounts \n • Increase in active users (including free and trial) \n • Expansion of services adopted per partner and within accountant ecosystems \n • Strength and depth of executive partner relationships \n • Performance, engagement, and scalability of the global Account Management function \n • Improvement in partner engagement depth (multi-threading, executive sponsorship) \n • Reduction in time-to-value and activation lag post-launch \n • Increased conversion from deployment to active adoption within partner customer bases \n Experience & Capabilities \n Essential \n • Significant experience leading Account Management or Partner Success functions at scale \n • Deep experience driving commercial growth within ERP, accounting, or SMB financial ecosystems, with a strong understanding of accountant workflows and embedded finance use cases in SaaS or FinTech environments. \n • Proven track record of delivering commercial growth through existing account expansion \n • Experience leading teams of managers and global/distributed teams \n • Strong executive presence, with the ability to influence senior stakeholders internally and externally \n • Experience within accounting, payroll, financial software, or adjacent ecosystems \n • Strong understanding of embedded services, platform ecosystems, or embedded finance models \n • Ability to operate across diverse partner types including banks, fintechs, and SaaS platforms \n Desirable \n • Experience working with banking or fintech partners \n • Exposure to API-led platforms, marketplace ecosystems, or ISV partner models \n • Familiarity with AI-driven or LLM-based ecosystem opportunities \n Why This Role \n • This role is pivotal in scaling Sage’s Embedded Services business by: \n • Owning a core growth engine within the existing partner base \n • Operating at the intersection of accounting, fintech, SaaS, and AI ecosystems \n • Building and leading a globally scalable Account Management function \n • Directly influencing revenue growth, customer adoption, and ecosystem expansion \n • Playing a key role in building a new operating model, shaping how Embedded Services scales globally \n #LI-FC1

hackajob is collaborating with GlobalData Plc to connect them with exceptional professionals for this role. \n Strategic Account Manager – Asset Management & Buyside Clients \n Who we are… \n GlobalData operates an intelligence platform that empowers leaders to act decisively in a world of complexity and change. \n By uniting proprietary data, human expertise, and purpose-built AI into a single, connected platform, we help organizations see what’s coming, move faster, and lead with confidence. \n Our solutions are used by over 5,000 organizations across the world’s largest industries, delivering tailored intelligence that supports strategic planning, innovation, risk management, and sustainable growth. \n Why join the Sales team at GlobalData? \n GlobalData is at a pivotal point in its growth journey and we need curious, ambitious, courageous people to support us in achieving our vision to deliver intelligence that transforms uncertainty into opportunity for the world’s most successful organizations. \n Our big ambitions mean that life at GlobalData is fast paced, entrepreneurial and rewarding. Working together in an intellectually challenging environment, where learning is super-charged to keep us on our toes, the highly stimulating, fast-paced, global environment we operate in, and our bold ambitions result in unique learning opportunities for our people. \n The Sales team operates at the face of our business introducing clients to our trusted intelligence. With an established book of leading brands and the scope carve your own market, there is a real opportunity for sales talent at all levels to develop in our growing business. The culture is buzzing and positive, and you can expect to be rewarded well with our uncapped commission scheme. \n The role… \n The Strategic Account Manager will be based in the UK, responsible for managing and growing a portfolio of key clients across EMEA, as well as developing new sales within a defined territory. \n The position will include responsibility for leading the overall sales process and client management for the designated portfolio of clients and territory. Clients will include Asset Management and Buyside firms including large asset managers, pension funds, hedge funds, private banks, wealth managers and investment management companies. You will be working alongside an international sales and analyst team, providing market and data insights as well as global macro and geopolitical perspectives to some of Europe's largest asset managers. \n What you’ll be doing… \n\n • \n Managing and growing a portfolio of existing clients across EMEA. \n\n\n\n • \n Identify new business opportunities within existing accounts, including upselling and cross-selling, and new logo accounts. \n\n\n\n • \n Developing client relationships with multiple contacts across organisations, understanding client needs, uncovering new sales opportunities, and positioning GlobalData’s services appropriately. \n\n\n\n • \n Managing the end-to-end sales process, developing leads, phone-led sales, and in-person meetings. \n\n\n\n • \n Consistently exceeding set targets, maintaining accurate forecasts in Salesforce, and effective communication with management. \n\n\n What we’re looking for… \n\n • \n At least 5-7 years of Client Account Management / Business Development / Sales experience. \n\n\n\n • \n Proven success at overachieving targets and developing trusted client relationships. \n\n\n\n • \n Previous industry experience may include Data Sales, Business Information, Financial Services, or other B2B professional services sold in an annual agreement / ongoing relationship manner. \n\n\n\n • \n Motivated self-starter who wants to take their career to the next level. \n\n\n\n • \n Outstanding verbal, written, and presentation skills. \n\n\n\n • \n Fluency in English is essential, with additional languages desirable \n\n\n In addition to a rewarding career, we support our GlobalData colleagues with a range of benefits across health, finances, fitness, travel, tech and more. To find out more about the roles and benefits on offer in your region, visit careers.globaldata.com \n GlobalData believes strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed. As such, we are proud to be an Equal Opportunity Employer. GlobalData is determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable. \n To find out more and to apply to our roles please visit careers.globaldata.com. \n #LI-HYRBID #LI-DO1