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Job Ref: 13186 Branch: Apex Temple Court Hotel Location: Apex Temple Court Hotel, London Salary/Benefits: Competitive Salary plus excellent company benefits & perks Contract type: Permanent Hours: Full Time Shift pattern: 5 on 2 Off Hours per week: 40 Posted date: 04/06/2026 Closing date: 18/07/2026 Why join Apex Hotels? You will receive a warm welcome into the Apex family on joining us as an Operations Manager. We genuinely care about our guests and each other and we show this through our family values of Trust, Passion, Friendliness and Teamwork. It is these values that support you to be yourself here at Apex Hotels. By bringing your own personality, passion, and ideas to the role, you will add a new dynamic to our senior management team. We believe it is our personality, style and friendliness that makes Apex Hotels. Role overview: This is a highly visible role and as the daily face of the Hotel, you will be responsible for overseeing the continual development and delivery of our Apex Brand Values, our guest journey, our brand standards, cost controls, Hotel's profitability, Health & Safety, Sustainability, & Team culture. This role will involve operational coverage across a seven-day week rota, as required by the business. Your main responsibilities are for your home base, though you will be required to operate across our 2 London Hotels, as directed by the Hotel Manager for London, and the Regional General Manager, England. You may also be required to assist and support at our sister property in Bath Spa, as and when requested by the Hotel Manager, London & Regional General Manager, England. Key Responsibilities Customer centricity • To be highly visible at key operational times to ensure the drive and enhancement of the customer experience, • Maintain Team focus on 'the Customer's need', individualising and personalising service where possible and encouraging Team initiative, • Ownership of the full in stay and post stay customer service lifecycle, continually reviewing where improvements can be made and following up on customer feedback and addressing service gaps, • Ensure the highest cleanliness standards across all hotel's areas Growth & profitability • Collaborate with HOD's and Sales to support in following up customer lead opportunities and actively grow the business, • Work with HOD's to ensure that teams are upskilled and multiskilled in line with business requirements, • Analysis of daily / weekly payroll costs in accordance with forecasted and materialised revenue levels to ensure optimal staffing deployments are managed with overspend corrected within the same trading period, • Ensure effective holiday/sickness/absence management Employer of choice • In line with company initiatives, deliver and initiate regular team recognition, • Develop and coordinate a community / social calendar of events for cluster teams, • Support the delivery of regular company wellness initiatives Strategy delivery • Ensure F&B strategies, Menu implementation, packages and promotions are delivered on time, and that strategies are simplified, understood, and communicated through to all teams, ensuring delivery of Revenue targets, • Create and ensure a "Sales Team mentality" across all departments (Upselling, cross selling), • Continuously look for and action cost saving strategies, • Ensure that all operations are running smoothly in tandem with one another Company Policy and Risk Management • Ensure all legislative standards of performance are adhered to i.e. Health and Safety, Fire and Food Safety, IT and Accounting Compliance and HR procedures, • Collaborate with Risk and Compliance division to ensure all required training is delivered within timeframes required Making a difference • Implement and coordinate initiatives across the cluster in line with the 'giving something back' company charter, • Ensure ownership and accountability of our Sustainability Agenda across all departments About you: We love to welcome people with different experiences and from different places into our Apex family. To excel within this role, you will: • Maintain and enhance a guest and team centric culture, • Communicate effectively at all levels both verbally and in writing, • Influence and inspire confidence, • Demonstrate a coaching, supporting and challenging mentality that delivers operational results, • Build effective and productive relationships (internal & external), • Create an open environment, • Identify and manage best resources to achieve targets, • Translate strategies into practical plans You will work with great people, enjoy your time at work, develop new friendships, networks, and skills, and of course you will also receive a competitive rate of pay and a generous range of employee benefits which includes: • 35 days holiday, • Training and development from day one, • Employee events and celebrations, • Inhouse company interactive employee communication APP, • Entry to our state-of-the-art gym and pools, • Healthy meals to enjoy while you're working., • Access to an external Employee Assistance Programme, • Financial Wellbeing App Wagestream, allowing you the flexibility to get paid earlier than your normal monthly pay date., • £200 referral bonus when your friends or family join the team. Following your first successful 3 months, you'll also receive ...... • Access to our discounts and wellbeing platform "Treat Yourself Here", unlocking savings and experiences for you and your family., • Involvement in our employee recognition schemes, • Long service recognition, • Probation pass and annual anniversary complimentary guest experience overnight stay and dinner for two, • 50% discount in our restaurants, • Cycle to Work Scheme, • Discounted room rates for employees, friends, and family, • Spa treatments and product discounts, • Life Assurance cover We encourage you to bring your true self to work. We'll provide great training and development opportunities, allowing you to flourish in a fulfilling career, reaching your dreams and aspirations. Our family can never be too big, there's a place here for you. We have one ask - that you bring your personality, ideas, and spark. We're an innovative, thriving business and we want you to be part of our exciting journey. If you are interested, click apply. We look forward to hearing from you! About Apex Temple Court Hotel Apex Temple Court Hotel is just seconds from Fleet Street. This hotel is perfect for visiting Theatreland, Covent Garden or London's business districts in the square mile. Tucked away in an intimate, contemporary space just beyond the reception of Apex Temple Court Hotel, Chambers Restaurant is perfect for any occasion. Chambers' menu is focused yet diverse: Canape options set the table for traditional mains with a modern twist, as the culinary team covers the spectrum of European cuisine. Chambers' unique settings include an artful main dining room with innovative lighting schemes and a charming outdoor dining space in the hotel's courtyard, surrounded by historic Temple Court buildings.

The Community & Digital Customer Service Manager will play a key role in supporting the day-to-day operation of our digital customer experience. You will manage customer interactions across our app, website, email and social channels, ensuring customers receive timely, helpful and brand-aligned support. You will also act as the link between our customers, marketing team, operations teams and technology partners, helping identify opportunities to improve the digital experience while fostering a positive and engaged community. This is a hands-on role suited to someone who enjoys problem-solving, building relationships and delivering excellent service in a fast-paced, growing business. Location: London (2-3 days per week) Travel: Travel to our Switzerland HQ in Lausanne every 2 weeks. ● 2-4 years' experience in customer service, community management, digital operations or a related role ● Experience supporting customers across digital channels including email, social media and web platforms ● Strong written and verbal communication skills in English and French. ● Excellent organisational skills with strong attention to detail. ● Comfortable managing multiple priorities in a fast-paced environment. ● Experience using customer service platforms, CRM systems or ticketing tools ● Good understanding of social media platforms and online communities ● Confidence working with digital products, websites and mobile apps ● Proactive problem-solving mindset with a customer-first approach ● Strong stakeholder management and relationship-building skills Desirable ● Experience within FMCG, hospitality, wellness, fitness or consumer lifestyle brands ● Familiarity with website CMS platforms and mobile app environments ● Experience working with agencies or external technology partners ● Knowledge of CRM and customer engagement tools. ● Interest in running, fitness, wellness or healthy living. Personal Attributes ● Positive, approachable and customer-focused. ● Strong ownership mentality and willingness to take initiative. ● Calm and solutions-oriented under pressure. ● Highly organised and detail-oriented. ● Collaborative team player. ● Adaptable and eager to learn. ● Passionate about delivering exceptional customer experiences

We are seeking proactive and client-focused individuals to join our team as Advertising Account Managers. In this role, you will be responsible for building and maintaining strong relationships with clients, understanding their advertising needs, and developing tailored strategies to meet their objectives. You will manage advertising campaigns, ensuring timely execution and successful delivery, while monitoring performance and providing regular reports. HA COURIERS LTD is a fast-growing courier and delivery service dedicated to providing flexible work, reliable pay, and significant growth opportunities. We foster a supportive team culture where your contributions are valued. We are looking for candidates who can align advertising initiatives with our operational capabilities and client base, helping us to expand our reach and service offerings. Key responsibilities include: • Developing and managing client relationships within the advertising sector., • Identifying client needs and proposing effective advertising solutions., • Overseeing the execution of advertising campaigns from conception to completion., • Analyzing campaign performance and optimizing strategies for better results., • Collaborating with internal teams to ensure seamless service delivery., • Contributing to the overall growth and success of the company through effective client management. The ideal candidate will possess excellent communication, negotiation, and organizational skills, with a proven track record in account management or a related field. Join HA COURIERS LTD and become a vital part of our dynamic team, driving advertising success in the courier and delivery services industry.

Location: United Kingdom (required) Employment Type: Part-Time / Full-Time (Flexible) About the Role Our client is seeking a trustworthy, organised, and professional Administrative, Customer Service & Mail Handling Assistant to support the day-to-day operations of a growing business. This role combines administrative support, customer communications, and physical mail management. The successful candidate will become a key point of contact for incoming correspondence and client enquiries, ensuring all information is handled efficiently, professionally, and confidentially. Key Responsibilities Mail Handling & Correspondence ● Receive business correspondence and deliveries at your UK residential address. ● Open, sort, scan, and organise incoming mail. ● Forward important documents and deliveries when required. ● Maintain accurate records of received correspondence. ● Notify management promptly of urgent or time-sensitive items. ● Handle confidential company information securely and responsibly. Email Management ● Monitor and manage incoming business emails. ● Respond to customer enquiries using company guidelines and procedures. ● Organise emails by priority and category. ● Escalate complex or sensitive enquiries when appropriate. ● Maintain accurate records of communications and actions taken. Client Telephone Support ● Answer incoming client calls in a professional and friendly manner. ● Provide information regarding company services, processes, and general enquiries. ● Take accurate messages and record follow-up actions. ● Escalate enquiries when necessary. ● Deliver excellent customer service at all times. Administrative Support ● Maintain organised digital records and files. ● Assist with scheduling, documentation, and general administrative tasks. ● Support business operations as required. Essential Requirements ● Permanent UK residency with a stable long-term residential address. ● Willingness to receive and manage business correspondence at your address. ● Excellent written and spoken English. ● Strong organisational and communication skills. ● Professional telephone manner. ● High level of integrity and discretion when handling confidential information. ● Reliable internet connection and access to a computer. ● Ability to work independently and manage multiple priorities. Desirable Experience ● Previous experience in administration, customer service, reception, virtual assistance, or office support. ● Experience handling business correspondence and client communications. ● Familiarity with CRM systems, email management platforms, or customer support tools. What We Offer ● Flexible remote working arrangements. ● Competitive compensation based on experience. ● Ongoing training and support. ● Long-term opportunity with a growing business. ● A varied role with responsibility and autonomy. Important Information As part of this position, the successful candidate will receive business correspondence and occasional deliveries at their residential address. Applicants must be comfortable handling confidential company documents and maintaining accurate records of all incoming mail. A stable long-term UK address is required due to the nature of the role. Apply Now If you are a reliable, organised, and professional individual looking for a flexible remote role with responsibility and variety, we would love to hear from you. This position is ideal for someone with strong administrative and customer service skills who is comfortable managing confidential information, communicating with clients, and handling business correspondence. Apply today to be considered for this opportunity and join our client's growing team, where your contribution will play an important role in supporting daily operations and delivering an excellent experience for their clients.

Night Hotel Receptionist – The Megaro Collection Kings Cross The Megaro Collection encompasses 3 distinctive hotels ranging from our 61-bedroom 3 hotel The California, our 33-bedroom and 8 apartments 4 Boutique townhouse The Gyle, and our 49-bedroom 5*property The Megaro. Each hotel offers a unique insight to life in one of London’s rising neighbourhoods and welcomes all guests to Argyle Square for an exceptional and personalised travel experience. We are now ready to enlarge our family and are looking for an experienced Night Hotel Receptionist, experienced with the role using Rezlynx (PMS system). The receptionist will be working on-site 4 days a week (12 hrs shifts), monitoring security of the property, responding professionally and promptly to emergency situation; communicating urgent issues to line manager or manager on duty always maintaining a fast correspondence with guests, and assisting as promptly as possible. The ideal candidate will be passionate, well presented with great eye for details, and plenty of passion about 5-star service and guest journey. The role reports directly to the Hotel Manager and requires someone with superb organisation and communication skills. It is essential to ensure the department is adequately briefed at all times therefore communication is key. The Night Receptionist will: • Possess comprehensive knowledge of the company PMS system, Rezlynx, • Possess excellent presentation and interpersonal skills, • Skilled in checking arrivals lists, credit limit reporting and cash handling, • Knowledge of standard PC packages and computerized reservations systems, • Proficient in handling general clerical and administrative tasks, • Be flexible, will have great attention to detail, • Possess the ability to work independently, • Excellent command in English, both in oral and written, • Be extremely knowledgeable in regard to the company services, standards & products, • Commercially and financially astute, • Provide exceptional customer service and unforgettable experience If you are looking for a vibrant yet high-end operation, no need to look any further. Apply today and begin a new adventure with us.

We are looking for an energetic and customer-focused person to join our team. You will be helping customers with photo printing, gifts, framing, passport photos and print services while delivering excellent customer service. Main Duties: • Greeting and serving customers, • Recommending products and services, • Processing customer orders, • Helping increase sales in store, • Answering customer enquiries, • Keeping the store presentable and organised Requirements: • Confident speaking with customers, • Positive and enthusiastic attitude, • Sales or retail experience preferred, • Advanced computer skills preferred, • Experience using Adobe Creative Suite (Photoshop, Illustrator and InDesign preferred), • Confident using printing software, email systems and general IT systems, • Reliable and willing to learn If you enjoy working with people and being part of a busy team, we would love to hear from you.

Greeter | Monday - Thursday, 11am - 2pm Location: The Salad Project - Southwark, 106 Southwark St, London SE1 0SU, United Kingdom We are The Salad Project, London’s answer to healthy food and a fresh outlook on how we live, feel and eat. Our founders Florian and James opened the doors to our first store in the summer of 2021. Today, we are a fifteen store operation, expanding across London. At The Salad Project, our passion goes beyond the quality of our food. We are equally as committed to finding and nurturing our staff and so we are on the hunt for front of house team members, hungry for exciting kitchen experience. We’re looking for people committed to taking the next step in their career, keen to join a company whose growth trajectory opens up hundreds of inspiring development opportunities - and whose current team can’t wait for you to join the family. Role | Greeter • 12 hours per week | Monday - Thursday, • Be a “Sp” champion who is the face of the brand on a day to day basis, • Assist customers with their orders and answer any questions, • Package Click & Collect and Delivery orders, • Making sure the napkins, glasses and cutlery is topped up and continuous, • maintaining of hygiene standards Expectations | Efficiency, Communication, Energy • Strong proficiency in communication, with both our customers and internal teams, • Friendly and approachable with fantastic customer service skills, • Ability to work as a team and build interpersonal relationships, • Ability to work in a fast paced environment, • Positive energy and dedication to the team, we all have to have each other's back, • Strong ability to maintain a clean and hygienic environment, • Ensure service levels are maintained to the standards we expect and corners aren't cut, • Up for a laugh, but know when it’s time to knuckle down, • Respectful and conscious when it comes to punctuality and scheduling Experience Requirements | 1 Year • Ideally, you will have some experience working in a customer facing role within the hospitality industry, • A big smile and warm tone of voice Compensation | £12.75 per hour • 28 days of paid time off, • £100 ‘Refer a Friend’ bonus - bring your mates on board and get rewarded for it!, • Free lunch or dinner from The Salad Project when you work over 6 hours, • Epic team socials - from store birthday bashes to name days and company-wide events, we love a good celebration!, • Exciting career growth opportunities - we’re expanding, and we love to promote from within! Your next big step could be just around the corner

About the Role Are you ready to kickstart your career in sales and make a real difference? We’re seeking enthusiastic and driven individuals to join our fundraising team as Entry-Level Sales Representatives. In this role, you’ll learn the foundations of sales while helping to support important causes through donor engagement and outreach. Key Responsibilities • Engage with potential donors, businesses, and sponsors to generate financial support., • Build and nurture relationships with supporters through phone calls, in-person meetings, and online communication., • Deliver persuasive fundraising messages with confidence and professionalism., • Work towards team and individual fundraising goals .• Learn to research market trends and identify new opportunities to grow support .• Collaborate with marketing and events teams to enhance outreach efforts. • Keep track of conversations, pledges, and donations using CRM systems. What We’re Looking For • A strong interest in sales, fundraising, or customer-facing roles (experience is a plus, but not required)., • Great communication skills and the confidence to speak with people from all backgrounds., • Motivated, goal-oriented, and eager to learn., • Ability to work both independently and as part of a supportive team., • Passion for making a positive impact through meaningful work .• Previous experience in retail, hospitality, or volunteering is a bonus. Why Join Us? • Commission-based pay with performance-driven incentives., • Full training and mentorship provided—no sales experience needed!, • Opportunity to grow within a supportive, purpose-driven organisation., • Be part of a team that’s passionate about helping communities and creating change.If you’re energetic, people-oriented, and ready to grow your career in sales— Apply now and start making a difference!