Steward / Stewardess

Waiters

18 hours ago108 views

Job Description: As a Food & Beverage Steward at a 5-star luxury establishment, you will be responsible for delivering exceptional service to our guests, ensuring their dining experience is nothing short of perfection.
Duties:
Provide excellent customer service in line with 5 star standards and Leading Quality Assurance standards.
Serve breakfast, lunch, and dinner daily, including cleaning, setup, and maintenance tasks.
Maintain the pantry by washing dishes and assisting with restaurant preparations; perform daily, weekly, and monthly cleaning tasks per EHO guidelines.
Serve drinks and canapés in the Observation car, provide afternoon tea service, and prepare welcome-back drinks.
Set up tables with linens, silverware, and glasses.
Inform guests about daily specials and offer menu recommendations.
Upsell additional products when suitable.
Serve food and beverages promptly.
Ensure dishes and kitchenware are clean and well-presented; report any issues.
Maintain a tidy dining area and adhere to all health department regulations.
Assist with general onboard duties, including greeting guests and helping with luggage.
Stay knowledgeable about all services, food, and beverage items and broader company offerings.
Follow purchase and stock control directives from management.
Maintain guest areas and related spaces, using established systems to record actions taken.
Adhere to HACCP, Food Hygiene Good Practice, Cleaning Controls, Pest Management, Health & Safety systems, and other rail-related practices.
Act in an environmentally conscious manner in all tasks.
Conduct yourself professionally and courteously with all guests, employees, and the public.
Uphold the highest standards of integrity and meet minimum performance standards.
Dress appropriately for work and maintain a professional appearance.
Attend and complete mandatory training as assigned.
Maintain confidentiality of company, customer, and employee information as required.

Compliance & Health & Safety Responsibilities:
Work safely to avoid harm or injury to yourself or others.
Promote Health & Safety within your department and ensure compliance with directives.
Adhere to all company policies and procedures, including Health & Safety, Financial, IT, and HR guidelines.
Follow the company Code of Conduct and report any breaches or potential breaches through appropriate channels.
  • Experience
    Required
  • Languages
    English – Advanced
  • Employment
    Full-time
  • Schedule
    Monday-Saturday

pin iconBattersea Park Road, London

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Waiter/WaitressLondon

Hospitality • 1-10 Employees

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Gemma TaylorActive 18 hours ago
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