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Company DescriptionCome join us and make a difference in the world!Discover more at NO AGENCIES PLEASEJob DescriptionAt a strategic level the Knowledge analyst will follow and adhere to the Customer Service Centre (CSC) Knowledge Management ProcessThe overall role includes:Continually improving the Knowledge Management processes.Ensuring that Knowledge articles within the Knowledge Base(s) are reviewed for relevance and accuracy.Promoting the effective use of documentation and the Knowledge Base within the business.Main ResponsibilitiesDay-to-Day Operation:The Knowledge Analyst willManage and review the progression of Knowledge Articles in accordance with the CSC Knowledge Management processes.Develop, co-ordinate and promote the effective functioning of Knowledge Management activities across all of ICT’s support and development areasEnsure all new Knowledge Articles are reviewed for relevance and accuracy prior to publication.Ensure any outdated articles are archived accordingly.Ensure any existing articles are regularly reviewed for relevance, accuracy and currency.Work closely with all areas of IT support and development to transfer knowledge allowing improved First Time fix capabilities and customer satisfaction.Work closely with Problem Management to ensure suitable work-arounds to existing problems are recorded, managed and used effectively.Examine potential areas for service improvement and raise proposals with senior ICT management via the Continuous Service Improvement processProvide expert guidance to all support teams within ICT in relation to the effective use of the Knowledge Base and any associated knowledge management systems.Manage the ITSS KnowIT SharePoint ensuring documents are reviewed and updated in accordance with ISO20000 requirements.Assist in the design and preparation of training courses relating to Knowledge Management.Provide advice and guidance to all areas of IT Support on the correct usage of the Knowledge Management System.Ensure the Knowledge Management System is maintained in line with Knowledge Management processes.Design appropriate metrics for reporting on key performance and quality indicators in relation to Knowledge Management.Process Responsibilities:Help in developing and continuously improving the CSC Knowledge Management Processes.Act as Knowledge Analyst for all CSC accounts, ensuring adherence to the Knowledge Management processes at all times.Identify and raise risks and issues with the Knowledge managers which are impacting the Knowledge Management Processes.Contribute towards the development and retention of ISO/IEC20000 accreditation.ScopeThe Scope includes the development and management of the Knowledge Management processes used within the PS IT Support area and any additional areas utilising the KB functionality.Logistics:Ensure the Knowledge Management process interfaces with the Service Desk and all other relevant ITIL process areas in an efficient and effective manner.Ensure communication channels between the Knowledge Management function and related ITIL disciplines (Service Desk, Incident and Problem Management etc.) operate effectively.KPI’sReport and Manage;Number of pending Articles.Number of archived Articles.Number of Articles awaiting review.Number of Articles awaiting publication.Customer and Support teams’ satisfaction relating to the Knowledge Management process.Client Management:Where required, work with transition managers to transfer existing knowledge into PS following successful bids.Manage the introduction of Knowledge Management processes and the Knowledge Management System to new accounts following successful bids.Pro-actively apply best practice across all AccountsQualificationsEssential Experience of working within an ITIL role Good understanding of all Service Management processes Excellent interpersonal and communication skills including previous experience liaising with all levels of management Self-motivated Flexibility in approach Ability to work under pressure Excellent customer facing and influencing skills Ability to make decisions and take ownership Experience of using a Service Management Tool Excellent knowledge of MS ExcelDesirable Experience using vFire ITIL Foundation AccreditationAdditional InformationWe pride ourselves in offering an excellent benefits package, including an above average pension scheme. When you join the team at NEC Software Solutions, you are provided with the following:Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost) 25 days paid holiday with the option to buy/sell (FTE)4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost)A Group Pension Plan with fantastic employer contributions up to a maximum of 8.5%A selection of flexible benefits to suit your individual needsAll colleagues get free access to LinkedIn Learning. Over 15000 courses covering a huge breadth of subjects. Learn about what you like, when you like, how you like. OTHER INFORMATIONCandidates must be able to demonstrate a pre-existing right to work and travel within the UK. Documentary evidence will be required.All offers are subject to satisfactory vetting, references and occupational health checks. Depending on the nature of the role a Disclosure Barring Service (DBS) check may also be required.NEC Software Solutions is an equal opportunities employer, welcoming applications from all communities. If you require any reasonable adjustments or have specific accessibility needs during the recruitment or interview process, please feel free to share these with us. We are committed to ensuring an inclusive and accommodating experience for all candidates.Who We Are:We’re NEC Software Solutions (part of global tech giant NEC Corporation). While you read this ad, our software is helping to dispatch ambulances, support families, keep trains on the move, locate missing people and even test the hearing of newborn babies.Working with us, you’ll be helping our 3,000+ employees push the boundaries of what’s possible and support amazing public services.We work with governments, hospitals, police forces, housing providers, local authorities and more. We help them pay financial support faster, speed up treatments for patients and respond to emergencies in the right way. The more we do, the more our customers can do for others. And together, we make a world of difference.We’d love your help. And we’ll support you all the way.SummaryType: Full-timeFunction: Information TechnologyExperience level: Not ApplicableIndustry: Information Technology And Services

Come and join one of the UKs largest providers in complex care.We proudly employ over 4000+ people - no matter what your experience, we have jobs for everyone.We'd like you to join us as a Support Worker at our service, Granville Lodge, in Hartlepool.We have an amazing opportunity for Support Worker

Company DescriptionCome join us and make a difference in the world!Discover more at NO AGENCIES PLEASEJob DescriptionJoin our IT Service Delivery Department at NECSWS as an Change Configuration and Release Analyst.Our team ensures IT services are deployed, monitored, and continually improved for colleagues and customers.This role is working on a hybrid basis fromHartlepool.You’ll work on the Change, Config & Release Team, managing the lifecycle of changes to internal and external IT systems from planned to emergency. Your role is to assess risks, coordinate stakeholders, and ensure smooth implementation while promoting best practices and continuous improvement.Key Responsibilities:Review and validate Change requests and impact assessments.Host and document Change-related calls.Coordinate with internal teams and external departments.Track and manage Changes through their lifecycle.Conduct Release analysis to assess readiness, dependencies, and risk before deployment.Provide guidance, training, and process improvements.QualificationsSkills & Experience:Essential:Strong stakeholder engagement and customer-facing experience.Proficiency in Microsoft Excel (data analysis desirable).Eligible for UK Security Clearance and NPPV3.Desirable:Experience in Release analysis and/or Change analysis, including evaluating Release scope, risk, and impact.Knowledge of ITIL methodology and Service Delivery processes.ITIL v4 CertifiedAdditional InformationWe pride ourselves in offering an excellent benefits package, including an above average pension scheme. When you join the team at NEC Software Solutions, you are provided with the following:Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost) 25 days paid holiday with the option to buy/sell 4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost)A Group Pension Plan with fantastic employer contributions up to a maximum of 8.5%A selection of flexible benefits to suit your individual needs Candidates must be able to demonstrate a pre-existing right to work and travel within the UK. Documentary evidence will be required.All offers are subject to satisfactory vetting and reference checks. Depending on the nature of the role a Disclosure Barring Service (DBS) check may also be required.NEC Software Solutions is an equal opportunities employer, welcoming applications from all communities. If you require any reasonable adjustments or have specific accessibility needs during the recruitment or interview process, please feel free to share these with us. We are committed to ensuring an inclusive and accommodating experience for all candidates.Who We Are:We’re NEC Software Solutions (part of global tech giant NEC Corporation). While you read this ad, our software is helping to dispatch ambulances, support families, keep trains on the move, locate missing people and even test the hearing of newborn babies.Working with us, you’ll be helping our 3,000+ employees push the boundaries of what’s possible and support amazing public services.We work with governments, hospitals, police forces, housing providers, local authorities and more. We help them pay financial support faster, speed up treatments for patients and respond to emergencies in the right way. The more we do, the more our customers can do for others. And together, we make a world of difference.We’d love your help. And we’ll support you all the way.SummaryType: Full-timeFunction: Information TechnologyExperience level: AssociateIndustry: Information Technology And Services

Cleaner x 3, Fixed Term until 31 December 2026.Work within the Councils estate of buildings undertaking cleaning duties as directed by line manager in accordance with the practices and procedures of the service.Inveralmond Early Years Centre.We are keen to employ a diverse workforce that reflects th

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Work within the Councils estate of buildings undertaking cleaning duties as directed by line manager in accordance with the practices and procedures of the service.Inveralmond Community High School.We are keen to employ a diverse workforce that reflects the people of Scotland.We welcome applications

Building the Future of Open FinancePayward - the parent company behind Kraken, NinjaTrader, Breakout, xStocks, Payward Services and CF Benchmarks - has spent the last 15 years building one of the most modern and globally accessible financial infrastructure platforms in the industry, built to advance

Work within the Councils estate of buildings undertaking cleaning duties as directed by line manager in accordance with the practices and procedures of the service.We are keen to employ a diverse workforce that reflects the people of Scotland.We welcome applications from all backgrounds and particul

Our client, a leading provider of legal and fiduciary services is embarking on an exciting new growth plan and is looking for a motivated candidate to join its compliance team in Jersey to take on the role of senior compliance administrator.The ideal candidate will have at least 5 years’

Work within the Councils estate of buildings undertaking cleaning duties as directed by line manager in accordance with the practices and procedures of the service.We are keen to employ a diverse workforce that reflects the people of Scotland.We welcome applications from all backgrounds and particul

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Building the Future of Open FinancePayward - the parent company behind Kraken, NinjaTrader, Breakout, xStocks, Payward Services and CF Benchmarks - has spent the last 15 years building one of the most modern and globally accessible financial infrastructure platforms in the industry, built to advance

IFS System AdministratorReady to make IFS data work better for the business at Henry Schein?At Henry Schein, technology plays a key role in how we operate, grow and serve our customers across an international organisation.We are looking for an IFS System Administrator to take ownership of the master

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An excellent opportunity to join the Jersey office of an expanding funds and fiduciary business in St Helier.Our client is seeking to appoint a senior fund administrator.This role is for a pro-active and keen to grow professional, who would mainly be focusing on gaining new business, but also dealin

Job ID: JN-072026-7054947Posted: 2026-07-03Location: International, GBType: Full-timeCompany: Michael PageContact: Lauren DarlowJob function: LegalSubsector: LitigationSector: Business ServicesWhere: InternationalContract type: PermanentConsultant name: Lauren DarlowBuild a long-term career in legal

A large global fund management company is seeking to employ a Fund Administrator to be based in its Jersey office, within their Private Equity team.This position offers the opportunity to work on a varied portfolio of clients.The key responsibilities include maintaining client relationships on day-t

Recruiter: Lloyd HughesCareer Grade: DInternal Closing Date: 22/05/26Due to the sensitive nature of this role, you may be required to undergo DV (Developed Vetting) level Security Clearance (.An allowance of 5k per annum may be payable monthly while you hold this DV and continue to work in a role th

UK CITIZENSHIP REQUIRED FOR THIS POSITION: YesRELOCATION ASSISTANCE: Relocation assistance may be availableTRAVEL: Yes, 10% of the TimeLead Scrum MasterNew Malden - hybridSalary: 60,000 - 78,000 DOEClearance: SC (or eligible)RoleDefine Possible at Northrop Grumman UKAt Northrop Grumman UK, our missi

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Residential Childcare Support Worker Scroll down to find the complete details of the job offer, including experience required and associated duties and tasks.Company: Budwood Limited Contract: Casual Salary: £12.Location: Bournemouth Specific Hours: Shift pattern on rotation - ad hoc cover Introduc

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