Are you a business? Hire co operative candidates in Middlesbrough
As a Customer Services Manager, the work duties includes: 1. Help to build good customer relations. 2. improve customer service experience, create engaged customers and facilitate organic growth; 3. Training and managing customer service assistants and representatives; 4. Interacting with customers daily by answering their questions and directing them to the appropriate service for their needs; 5. Establishing customer service policies and procedures; 6. Staying updated on developments in the customer services field; 7. Focus on customer satisfaction which includes addressing customer "pain points," adjusting policies and procedures, ensuring agents are well trained, measuring customer satisfaction and responding to customer feedback 8. Develops and implements policies and procedures to deal effectively with customer requirements and complaints; 9. Discuss customer responses with other colleagues with a view to improving the product or service provided; 10. plans and co-ordinates the operations of help and advisory services to provide support for customers and users; 11. Taking ownership of customers issues and following problems through to resolution; Keep accurate records and document customer service actions and discussions; Control resources and utilise assets to achieve qualitative and quantitative targets; Handle customer complaints or any major incidents, such as a security issue or a customer being taken ill; Coordinates with sales department to incorporate plans to increase customer satisfaction; Maintain confidentiality regarding personnel information and customer financial data by keeping sensitive documents private and secure; Issue refunds or compensation to customers; keep accurate records of discussions or correspondence with customers; Produce written information for customers, often involving the use of computer packages and software; Develop feedback or complaints procedures for customers to use; Make sure that the needs of customers are being met or exceeded; Key Skills involves: · Proven working experience as a Customer Service Manager; · Experience in providing customer service support; · Excellent knowledge of management methods and techniques; · Strong leadership skills to work with people within the organisation with different skills; · Proficiency in English and other languages; · Working knowledge of customer service software, databases and tools; · Awareness of industry’s latest technology trends and applications; · Ability to think strategically and to lead; · Strong client-facing and communication skills; · Advanced troubleshooting and multi-tasking skills; · Customer service orientation; Managing a team of customer service staff; Handling face-to-face enquiries from customers; Dealing with customers who are upset or angry may be stressful; Communication and Excellent IT skills; Creative thinking, to be able to come up with new ideas to improve customer service standards.
The Recruitment Co. is an equal opportunities employer and we're committed to diversity and inclusion in the workplace.
As one of the world's largest co-operatives, owned by millions of members, community is at the heart of what we do. Since our Co-op was founded in 1844, we've had a clear social purpose, and ...
My client based in Northallerton is looking for an experienced Warehouse Operative to join their ... Immediate start for the right candidate CPMiddlesbrough The Recruitment Co is an equal ...
Making full use of learning hour allocated each week such as watching webinars · To liaise with Clients, Partners and staff within the Company in an open, professional and co-operative manner, at ...
... operating, quality inspection, * Daily meetings with the team leader or supervisor * To help ... co.uk
... co.uk
JOBS IN SPENNYMOOR Baltic recruitment are looking for production and warehouse operators. Our ... co.uk.
.NET Developer - Fastest-Growing Internet Co Ever - Durham (Tech stack: .NET Developer, .NET 8, C# ... As they continue to evolve, their vision is to become the operating system for local commerce by ...
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Will execute and co-ordinate structural and civil engineering using local and international design ... Comply with the company operating procedures and statutory obligations. Participate in project ...
... operatives and subcontractors Main Duties * To lead on all aspects of one or more schemes e.g pre ... co-ordinate additional claims. Recruitment is done in line with safe recruitment practices ...
... peri and post-operative settings. As Lead, you will work with the North East Cluster Lead ... Davidge@RamsayHealth.co.uk Fahima Yousaf (North-East Cluster lead Pharmacist) Fahima.Yousaf ...
Operating in a lending environment with Property Investors and Developers and SME borrowers ... Please submit both your CV and cover letter to careers@thegbb.co.uk, linking your experience to our ...
... operating efficiency * Leading and helping in the design of programmes that improve compliance ... Please submit both your CV and cover letter to careers@thegbb.co.uk, linking your experience to our ...
Comfortable operating in an environment where ready-made processes don't always exist - you can ... Please submit both your CV and cover letter to careers@thegbb.co.uk, linking your experience to our ...
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