Complaints investigator jobs in Croydon

Resolving major repair works in relation to fires, floods, claims and complaints * Investigating any structural problems * Arranging structural surveys and remedial works If you are interested in the ...

Responding to complaints, investigating where necessary. * Holding meetings with key stakeholders such as residents, RMC/RTM, clients, contractors. * Oversight of budget, cost control, including ...

The Candidate Experience in investigating complex complaints, preferably within the Housing Sector or with the Housing Ombudsman. * Demonstrated ability to reach balanced outcomes with limited ...

... Complaints Officer to join our dynamic team in Hackney. Here's why you should consider this ... Thorough Investigation : Implementing robust casework management methods, you'll leave no stone ...

Gather relevant information and evidence for inbound complaints, to allow for easier, faster complaints resolution when it comes to the full investigation * Ensure that all complaints have been ...

You will report into the Senior VP of QA/RA for the execution of complaint investigations to enable prompt feedback for customers. Quality Manager Responsibilities: * Turn complex complaints data ...

Assess, monitor, and accurately record all complaints received, ensuring that investigation ... response deadlines are set. * Communicate with staff to gain information for complaint ...

Lead on investigating and responding to complex cases, including Stage 2 complaints, high profile ME's and ombudsman cases. * Support the Council to meet performance targets and regulatory ...

Act as a Business Champion, supporting internal stakeholders in investigating and responding to complaints in alignment with the Principles of Dispute Resolution. * Proactively engage with internal ...

Key responsibilities for the Complaints Officer: - Working as the sole complaints officer, roughly 20/30 complaints per month- Investigating all complaints internally to get a thorough understanding ...

To investigate complex complaints made under the Council's Corporate Complaints process * To investigate and respond to enquiries made by the Local Government Ombudsman (LGO). * To carry out ...

Investigate complaints appropriately to deliver the right outcome * Providing the best customer experience when handling customer and consumer complaints in writing, over the phone and on social ...

Complaints Handler Our client, a reputable organisation in the financial services industry, is ... Possess an investigative mindset. * Customer-centric approach, understanding the needs of ...

Receive and investigate customer complaints, ensuring prompt resolution and satisfactory outcomes. * Assess the root causes of complaints, identify trends, and recommend corrective actions to prevent ...

... to investigate and respond to complaints in accordance with the Principles of Dispute Resolution • Proactively work with our internal and external stakeholders to prevent informal complaint ...

Address, investigate and resolve all complaints promptly, meeting regulatory deadlines.* Own all customer issues through to resolution.* Respond to the Financial Ombudsman Service timely and ...

PRINCIPAL ACCOUNTABILITIES: • Address, investigate and resolve all complaints promptly, meeting regulatory deadlines. • Own all customer issues through to resolution. • Respond to the Financial ...

Your main focus will be investigating complex complaints, ensuring timely resolutions, and maintaining exceptional customer service standards. Responsibilities : * Conduct thorough investigations of ...

Investigating complaints appropriately, to deliver the right outcome * Providing the best customer experience when handling customer and consumer complaints in writing, over the phone and on social ...

You will be investigating complaints by liaising with internal departments, external parties and reviewing various pieces of evidence including call recordings. This is a 12 month FTC opportunity to ...

Investigation, resolution, logging and reporting of customer related complaints. * Ensuring complaints are recorded onto the complaint database, reporting and seeing through to completion within the ...

... inspections and investigations. * Provide a customer-focused service, responding to complaints, conducting risk-based inspections, and delivering enforcement actions as required. Main ...

Co-ordinating the management, investigation and response to complaints. This will include advising and assisting delivery colleagues as necessary Skills, knowledge and experience To be considered for ...

Work with your managers to answer escalated customer complaints * Work closely with the analysts prior to service charge estimates and actuals are sent to ensure accuracy * Investigate and where ...