Complaints investigator jobs in Slough

To act as a process and investigative expert for both simple and complex tasks supporting improved customer outcomes. Complaints team looks to resolve all incoming complaints for the business. This ...

Responding to complaints, investigating where necessary. * Holding meetings with key stakeholders such as residents, RMC/RTM, clients, contractors. * Oversight of budget, cost control, including ...

Resolving major repair works in relation to fires, floods, claims and complaints * Investigating any structural problems * Arranging structural surveys and remedial works If you are interested in the ...

The ideal candidate for this assignment will - * have experience of resolving complaints/disputes ... This full-time Contingent Investigator assignment is deemed to be inside IR35. For this role, you ...

The Candidate Experience in investigating complex complaints, preferably within the Housing Sector or with the Housing Ombudsman. * Demonstrated ability to reach balanced outcomes with limited ...

... Complaints Officer to join our dynamic team in Hackney. Here's why you should consider this ... Thorough Investigation : Implementing robust casework management methods, you'll leave no stone ...

Identifying lessons learned from analysing complaints and recommending specific actions and changes to avoid recurrence Please note, experience of investigating complaints, service improvement and ...

Complaints Manager - Slough 40-42k plus car and great benefits. Hybrid working You will be ... thorough investigation has been undertaken. * Ensure KPI's and Quality Audit results are ...

Gather relevant information and evidence for inbound complaints, to allow for easier, faster complaints resolution when it comes to the full investigation * Ensure that all complaints have been ...

You will report into the Senior VP of QA/RA for the execution of complaint investigations to enable prompt feedback for customers. Quality Manager Responsibilities: * Turn complex complaints data ...

Assess, monitor, and accurately record all complaints received, ensuring that investigation ... response deadlines are set. * Communicate with staff to gain information for complaint ...

Lead on investigating and responding to complex cases, including Stage 2 complaints, high profile ME's and ombudsman cases. * Support the Council to meet performance targets and regulatory ...

Act as a Business Champion, supporting internal stakeholders in investigating and responding to complaints in alignment with the Principles of Dispute Resolution. * Proactively engage with internal ...

To investigate complex complaints made under the Council's Corporate Complaints process * To investigate and respond to enquiries made by the Local Government Ombudsman (LGO). * To carry out ...

Address, investigate and resolve all complaints promptly, meeting regulatory deadlines.* Own all customer issues through to resolution.* Respond to the Financial Ombudsman Service timely and ...

Customer Service - Claims & Complaints Adviser, Reading ... This role is to handle calls and correspondence professionally, investigate thoroughly and promptly ...

Investigate complaints appropriately to deliver the right outcome * Providing the best customer experience when handling customer and consumer complaints in writing, over the phone and on social ...

PRINCIPAL ACCOUNTABILITIES: • Address, investigate and resolve all complaints promptly, meeting regulatory deadlines. • Own all customer issues through to resolution. • Respond to the Financial ...

... to investigate and respond to complaints in accordance with the Principles of Dispute Resolution • Proactively work with our internal and external stakeholders to prevent informal complaint ...

Complaint Management - resolving customer issues relating to billing, invoices, delivery, and collections Working with the wider business to investigating customers issues and resolving accordingly

Your main focus will be investigating complex complaints, ensuring timely resolutions, and maintaining exceptional customer service standards. Responsibilities : * Conduct thorough investigations of ...

Investigation, resolution, logging and reporting of customer related complaints. * Ensuring complaints are recorded onto the complaint database, reporting and seeing through to completion within the ...

Support the Quality department with technical investigations related with customer complaints, including visits on the customer's line. The Technical Services Manager should have the following skills ...

The successful candidate will manage the investigative complaints team and will compile data to improve the company's understanding of their customers. Job Title: Customer Insight (Resolution ...