Complaints investigator jobs in Ilford

Responding to complaints, investigating where necessary. * Holding meetings with key stakeholders such as residents, RMC/RTM, clients, contractors. * Oversight of budget, cost control, including ...

Resolving major repair works in relation to fires, floods, claims and complaints * Investigating any structural problems * Arranging structural surveys and remedial works If you are interested in the ...

Demonstrate that you have various projects in place to continuously improve patient care, experience, and outcome. · To lead in the complaints investigation process and liaise with the business ...

The ideal candidate for this assignment will - * have experience of resolving complaints/disputes ... This full-time Contingent Investigator assignment is deemed to be inside IR35. For this role, you ...

The Candidate Experience in investigating complex complaints, preferably within the Housing Sector or with the Housing Ombudsman. * Demonstrated ability to reach balanced outcomes with limited ...

... Complaints Officer to join our dynamic team in Hackney. Here's why you should consider this ... Thorough Investigation : Implementing robust casework management methods, you'll leave no stone ...

Identifying lessons learned from analysing complaints and recommending specific actions and changes to avoid recurrence Please note, experience of investigating complaints, service improvement and ...

You will report into the Senior VP of QA/RA for the execution of complaint investigations to enable prompt feedback for customers. Quality Manager Responsibilities: * Turn complex complaints data ...

Act as a Business Champion, supporting internal stakeholders in investigating and responding to complaints in alignment with the Principles of Dispute Resolution. * Proactively engage with internal ...

To investigate complex complaints made under the Council's Corporate Complaints process * To investigate and respond to enquiries made by the Local Government Ombudsman (LGO). * To carry out ...

Lead on investigating and responding to complex cases, including Stage 2 complaints, high profile ME's and ombudsman cases. * Support the Council to meet performance targets and regulatory ...

... to investigate and respond to complaints in accordance with the Principles of Dispute Resolution • Proactively work with our internal and external stakeholders to prevent informal complaint ...

To investigate and respond to Stage 1 complaints made under the Council's Corporate Complaints process and Member enquiries.To carry out investigations in line with the Council's overall vision ...

You will be investigating complaints by liaising with internal departments, external parties and reviewing various pieces of evidence including call recordings. This is a 12 month FTC opportunity to ...

To give expert professional advice and support to businesses promoting compliance through education, enforcement, and investigation of complaints. * To lead projects or multi-disciplinary operational ...

Investigation, resolution, logging and reporting of customer related complaints. * Ensuring complaints are recorded onto the complaint database, reporting and seeing through to completion within the ...

... inspections and investigations. * Provide a customer-focused service, responding to complaints, conducting risk-based inspections, and delivering enforcement actions as required. Main ...

Co-ordinating the management, investigation and response to complaints. This will include advising and assisting delivery colleagues as necessary Skills, knowledge and experience To be considered for ...

... such as Quality Investigations, customer complaints and vendor complaints and make recommendations for corrective and preventative actions, and to follow up on the implementation of those ...

Main Tasks » To ensure compliance with legal requirements and professional rules by the firm and its staff» Complaints handling, to include liaising with clients and staff, investigating concerns ...

Tocarry out inspections, re-inspections and surveys and to be responsible for the investigation ... complaints and enquiries from the service users, stakeholders, senior officers within agreed ...

The role * To assist the housing needs group to improve its services by investigating and responding to enquiries from Members/MP's and formal complaints. * To carry out statutory reviews of ...

Respond to enquiries and complaints promptly and transparently to prevent escalation, investigating and resolving issues satisfactorily for residents. * Draft complaint and enquiry responses ...

To investigate and resolve complaints relating to non-conforming product & services. To liaise with customers and with suppliers about NC's to rectify paperwork discrepancies / omissions To ...