Complaints investigator jobs in Richmond

To act as a process and investigative expert for both simple and complex tasks supporting improved customer outcomes. Complaints team looks to resolve all incoming complaints for the business. This ...

Responding to complaints, investigating where necessary. * Holding meetings with key stakeholders such as residents, RMC/RTM, clients, contractors. * Oversight of budget, cost control, including ...

Resolving major repair works in relation to fires, floods, claims and complaints * Investigating any structural problems * Arranging structural surveys and remedial works If you are interested in the ...

The Candidate Experience in investigating complex complaints, preferably within the Housing Sector or with the Housing Ombudsman. * Demonstrated ability to reach balanced outcomes with limited ...

... Complaints Officer to join our dynamic team in Hackney. Here's why you should consider this ... Thorough Investigation : Implementing robust casework management methods, you'll leave no stone ...

Gather relevant information and evidence for inbound complaints, to allow for easier, faster complaints resolution when it comes to the full investigation * Ensure that all complaints have been ...

You will report into the Senior VP of QA/RA for the execution of complaint investigations to enable prompt feedback for customers. Quality Manager Responsibilities: * Turn complex complaints data ...

Assess, monitor, and accurately record all complaints received, ensuring that investigation ... response deadlines are set. * Communicate with staff to gain information for complaint ...

Lead on investigating and responding to complex cases, including Stage 2 complaints, high profile ME's and ombudsman cases. * Support the Council to meet performance targets and regulatory ...

Act as a Business Champion, supporting internal stakeholders in investigating and responding to complaints in alignment with the Principles of Dispute Resolution. * Proactively engage with internal ...

To investigate complex complaints made under the Council's Corporate Complaints process * To investigate and respond to enquiries made by the Local Government Ombudsman (LGO). * To carry out ...

Investigate complaints appropriately to deliver the right outcome * Providing the best customer experience when handling customer and consumer complaints in writing, over the phone and on social ...

Receive and investigate customer complaints, ensuring prompt resolution and satisfactory outcomes. * Assess the root causes of complaints, identify trends, and recommend corrective actions to prevent ...

Complaints Handler Our client, a reputable organisation in the financial services industry, is ... Possess an investigative mindset. * Customer-centric approach, understanding the needs of ...

... to investigate and respond to complaints in accordance with the Principles of Dispute Resolution • Proactively work with our internal and external stakeholders to prevent informal complaint ...

Address, investigate and resolve all complaints promptly, meeting regulatory deadlines.* Own all customer issues through to resolution.* Respond to the Financial Ombudsman Service timely and ...

PRINCIPAL ACCOUNTABILITIES: • Address, investigate and resolve all complaints promptly, meeting regulatory deadlines. • Own all customer issues through to resolution. • Respond to the Financial ...

Complaint Management - resolving customer issues relating to billing, invoices, delivery, and collections Working with the wider business to investigating customers issues and resolving accordingly

Your main focus will be investigating complex complaints, ensuring timely resolutions, and maintaining exceptional customer service standards. Responsibilities : * Conduct thorough investigations of ...

Investigating complaints appropriately, to deliver the right outcome * Providing the best customer experience when handling customer and consumer complaints in writing, over the phone and on social ...

You will be investigating complaints by liaising with internal departments, external parties and reviewing various pieces of evidence including call recordings. This is a 12 month FTC opportunity to ...

Investigation, resolution, logging and reporting of customer related complaints. * Ensuring complaints are recorded onto the complaint database, reporting and seeing through to completion within the ...

... inspections and investigations. * Provide a customer-focused service, responding to complaints, conducting risk-based inspections, and delivering enforcement actions as required. Main ...

Support the Quality department with technical investigations related with customer complaints, including visits on the customer's line. The Technical Services Manager should have the following skills ...