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Research Tribe is a completely free service that connects people like you with remote opportunities to take part in market research. You could become a mystery shopper, product tester or simply share your opinion through paid surveys, focus groups and more. We work with many leading market research companies and brands. They want to hear your thoughts and will reward you with a variety of incentives including cash, vouchers, products, gifts, experiences and prizes. • Mystery Shopping, • Product Testing, • Focus Groups, • Surveys & More There is never any obligation to take part as you choose the opportunities you're interested in and complete them at times convenient for you, so it's perfect for everyone (especially if you're looking for flexible entry level, part time, temporary, evening, weekend or seasonal work with an immediate start and no experience). It's not a suitable replacement for a job, however it's a great way to work from home and earn additional income. Getting started is easy, simply click 'Apply Now’ ... Research Tribe members come from a variety of work backgrounds including admin, customer service, accounts, finance, retail, IT, recruitment, human resources (HR), social care, cleaning, driving, NHS and local council. Whether you’re a student, apprentice, graduate, trainee, administrator, accountant, payroll assistant, sales executive, personal assistant (PA), business analyst, account manager, business analyst, receptionist, school teacher, chef, waiter, office worker or night shift warehouse operative - you’ll be in great company!

Role Overview We are looking for an Application Support Lead to build on their existing expertise and take charge of delivering exceptional support experiences for our Tier-1 clients. This is a hands-on, diverse, and fast-paced role, serving as the primary escalation point for technical issues, as well as owning troubleshooting, configuration changes, release support, and service improvement. A key aspect of the role is to ensure clients maximise the value of their solutions — advising on best practices, introducing new features, and optimising their usage. Key Responsibilities Customer & Incident Management • Act as the first line of escalation for the Application Support team for complex issues., • Monitor and manage tickets proactively to prevent SLA breaches., • Provide high-quality customer service and technical expertise during incident resolution., • Deliver accurate and timely updates to customers and internal stakeholders. Technical & Operational Delivery • Perform small-scale changes/fixes, including non-critical development and testing tasks (up to 5 days)., • Execute production deployments, configuration updates, and environment management tasks., • Write automation scripts and monitor applications for outages or performance issues., • Ensure SLA compliance for both incident response and incident resolution., • Maintain and enhance knowledge bases to support continuous service improvement. Systems & Licensing Administration • Oversee Shared IT Services (Office 365, asset management, hosting cost approvals) ensuring compliance and value for money., • Recommend efficient procurement approaches for Shared Services to optimise performance and cost., • Manage AWS cloud billing, ensuring correct services and contractual terms are in place; initiate audits where required., • Handle software licensing contracts — monitoring renewals, usage, under/over-licensing (e.g., OpenText, Jira). Leadership & Collaboration • Line-manage the Business Support Manager, providing guidance and performance support., • Manage Office 365 admin licences, including user onboarding/offboarding aligned to the User Access Register., • Participate in project review meetings, demos, client governance meetings, and stakeholder presentations., • Contribute to root-cause analysis and technical investigations for high-severity incidents., • Review and validate technical usage billing. Skills & Experience Required • Strong hands-on experience analysing reported issues and identifying required fixes or maintenance., • Expertise in troubleshooting user queries, web applications, and APIs., • Proficiency in SQL — including writing queries and stored procedures., • Experience with monitoring tools and preparing operational metrics., • High-level debugging and troubleshooting skills for applications., • Experience in developing applications using BPMS products., • Strong practical knowledge of Java, Spring, and REST API development., • Proficiency with frameworks such as Angular., • Working knowledge across JavaScript, ITIL, MySQL, Oracle, CSS, HTML, and XML., • Advanced SQL and database troubleshooting skills., • Strong expertise in Unix and Perl scripting., • Experience working with Jira for ticketing, workflows, and reporting.

We are a fast-growing wellness and therapy ecosystem led by an internationally recognized Founder, focused on delivering evidence-based, holistic healing methods to individuals and communities in the UK and globally. As we expand our UK operations, we seek a proactive Marketing Executive to support our brand development, coordinate with agencies, and ensure a consistent, high-quality digital presence. Role Overview The Marketing Executive will work directly with the Founder once a week in the office and remotely for the remaining days. This role requires excellent communication skills, strong organizational abilities, basic content creation skills, and confidence in managing agency partners. A key part of this position involves managing and coordinating the Founder’s and Company’s social media channels, ensuring smooth alignment across all external partners. Key Responsibilities 1. Marketing Coordination • Support planning and execution of multi-channel marketing campaigns., • Work closely with external marketing and creative agencies to ensure deliverables are aligned, timely, and on-brand., • Prepare weekly marketing activity reports and insights for internal review., • Social Media Management (Founder + Company), • Manage and coordinate the daily operations of the Founder’s and the Company’s social media channels (Instagram, Facebook, TikTok, YouTube, LinkedIn)., • Schedule posts, manage content calendars, and ensure consistent brand voice., • Coordinate with agencies for content planning, approvals, and performance updates., • Monitor engagement, respond to basic community interactions, and escalate issues when needed. 3. Content Production (Basic Level) • Capture short-form content during weekly sessions with the Founder (mobile phone acceptable)., • Edit basic videos for Reels, TikTok, and Shorts using tools like CapCut or VN., • Create simple graphics and marketing materials when necessary (e.g., using Canva). 4. Founder Support (Weekly) • Attend one weekly in-person working session with the Founder., • Assist in content shoots, brainstorming sessions, workshop preparations, and marketing admin tasks., • Maintain discretion, professionalism, and excellent time management. Requirements • 1–3 years of experience in Marketing, Social Media, or related roles., • Ability to manage and coordinate multiple social media platforms., • Strong communication, organisation, and time-management skills., • Basic content creation and video editing skills., • Confidence working with agencies and managing briefs and timelines., • Self-motivated, detail-oriented, and comfortable working independently., • Ability to thrive in a founder-led, fast-growing environment., • Desirable, • Experience in wellness, healthcare, education, or service-based industries., • Familiarity with Canva or Adobe tools., • Understanding of paid ads or performance-driven marketing., • Experience in hybrid or international teams. What We Offer • Hybrid working arrangement with one in-office day per week., • Direct mentorship from the Founder and opportunities for rapid growth., • Supportive, mission-driven working culture., • Career advancement pathways as the UK operation scales.