Complaints jobs in Stevenage

Log, process, analyse and report on all complaints to the Head of departments for first, interim or final response investigations and collect and process the required evidence for internal and ...

This role will involve assisting the Risk and Compliance Team with file reviews, management of client complaints and notifications to insurers. It will include acting as a point of contact for ...

The role of Customer Service Administrator involves efficiently managing all customer complaints in a timely manner. Reporting to the Customer Service Team Leader, you will play a crucial part in ...

Oversee a Customer Panel encouraging customer engagement to review new processes, be involved in testing new systems and handling of complaints.12. Monitoring and responding to Google Reviews.13. To ...

Monitoring and investigating trends in quality KPI's, namely fails, rework and complaints and report to the Board. * Leading a culture of continuous quality improvement by constant monitoring and ...

Familiarise yourself with the system to log and address customer complaints efficiently. * Record and update customer interactions, maintain confidentiality of sensitive information. * Collaborate ...

To work as part of a team delivering a first class, professional customer service ensuring that where possible customer enquiries, payments and complaints are resolved at the first point of contact

Assisting with customer complaints and non-conformances in a timely manner * Management of internal non-conformances ensuring NCRs issued to departments are closed in the timeframe given * Assisting ...

Resolve complaints with a professional and positive manner * Ensure you follow Data Protection and Financial conduct guidelines * Support customers with all queries * Make refunds to customers

Familiar with the functions of the system to log in and respond to customer complaints * Ensures sensitive information and financial records are kept private and confidential, in compliance with GDPR

Handle Customer Complaints: Address customer complaints effectively, offering appropriate solutions and alternatives. * Maintain Records: Keep detailed records of customer interactions. * Coordinate ...

Investigating and responding to complaints, up to Stage 1, and collaborating with Regional Manager in Stage 2 complaints responses * Undertake required risk assessments, health and safety checks and ...

Handle Customer Complaints: Address customer complaints effectively, offering appropriate solutions and alternatives. * Maintain Records: Keep detailed records of customer interactions. * Coordinate ...

Resolve customer inquiries, complaints, and escalations effectively and efficiently. * Process orders, returns, and exchanges accurately and in a timely manner. * Assist customers with product ...

Ensuring that any customer complaints are identified and handled strictly within the company's complaints procedure. Essential Criteria * Experience of the Insurance Industry * Engaging personal ...

... complaints and queries. You'll be responsible for storage and organisation of data related to the role, in line with agreed guidelines, to ensure compliance and accuracy. • When required, you will ...

Participate in client reviews and interdisciplinary meetings, addressing complaints. * Perform a mix of office and community-based duties. * Execute quality monitoring visits and calls to clients

To ensure complaints are reported to Senior members of staff Matters Administration: * Maintaining control of the Conveyancer's caseload to ensure that standards of matter conduct, file management ...

Promptly responding to internal or external complaints, addressing any anti-social behavior, and reporting risks accordingly. Reporting Line: Service LeadLone Working: YesWorking from Home: NoNumber ...

Ensuring that any concerns, complaints, or requests are responded to promptly and effectively. * Assessing and minimising risks to keep each individual safe. * To develop a person-centred team that ...

Maintain positive customer relations and successfully resolve customer complaints and issues. * Manage software delivery projects related to OMS About You The successful candidate will have exposure ...

... complaints quickly and patiently, including assistance of customers who may have received their orders late, received the wrong order or have received faulty products. · Able to confidently ...

Troubleshot and resolve customer complaints * Processing orders * General admin tasks Skills Required: * Able to multitask, and manage time efficiently in a fast paced environment * Work under ...

... complaints and vendor complaints and make recommendations for corrective and preventative actions, and to follow up on the implementation of those recommendations. Key Skills/ requirements Basic ...