Technical Support Officer
2 days ago
Aylesbury
Role Profile Job Title: Technical Support Officer Location: Aylesbury Salary: £28,000 - £30,000 per annum Contract Type: Permanent, Full-time Hours: 5 days per week (37.5 hours), including weekend working on a rotational basis as part of our seven‑day cover. Time off in lieu is provided for all weekend shifts. The Role: Stately house and gardens set in the Buckinghamshire countryside just outside Aylesbury owned by the National Trust. The estate also includes a working aviary, wine cellars, shops, restaurants, and a woodland playground. Staff and volunteers help deliver special exhibitions, host educational visits, hold wine tastings, lead guided walks and talks, and run events throughout the year, including a magical Christmas season. Private events such as parties, meetings, and weddings. The Technical Support Officer will deliver first- and second-line support across all business areas, including Estate & Farms, The role will work closely with third-party IT provider(s) to maintain the smooth operation of IT environment, acting as a key liaison between external partners and internal teams to ensure support requests are resolved effectively and within agreed SLAs and timescales. You will have excellent people skills and the ability to support the evolving needs of the organisation, ensuring that systems and software continue to reflect the technological advancements required for The Estate to remain a premie...