Customer adviser jobs in Manchester

Job Title: Graduate Solutions Consultant (Management Consulting) Location: Manchester (City Centre) Type: Onsite Sector: Fintech Startup Reporting Line: Directly to the Chief Customer Officer and Co-Founder Join an innovative fintech startup located in the heart of Manchester! The client is a dynamic team dedicated to revolutionizing the financial technology landscape. Their mission is to develop cutting-edge solutions that simplify complex financial processes, making them accessible and efficient for businesses of all sizes. The Solutions Consultant / Business Analyst will play a crucial role in analyzing client processes and identifying how the technologies can be most effectively deployed to meet their needs. This position is ideal for a highly analytical individual with outstanding communication skills, who thrives on building relationships and presenting strategic solutions across organizational levels. What You´ll Do: - Researching key new target markets to: 1. Understand key challenges and opportunities where the client can drive growth, operational efficiencies and enhanced risk control through its Verified Identity Messaging products. 2. Clearly define Ideal Customer Profiles. 3. Identify target enterprise accounts and contacts and the specific strategic, goals, interests and motivations. - Analyse complex operations within enterprise prospects - Create high-quality, professional, in-depth, bespoke deliverables such as: 1. Account research papers 2. Market research papers 3. Proposal documents including: Operational designs (current state and future state). High-level project plans. Business case - Build strong relationships with stakeholders across prospect accounts and at all levels from on-the-ground operators to C-suite executives - Provide a day-to-day contact point for prospect queries - Maintain up-to-date and clear account plans - Configure SaaS sales tools used by the client to support marketing campaigns including: 1. Defining workflows 2. Shaping content/briefs 3. Analysing and reporting on performance and continuous improvement. What it Takes: - Strong analytical skills – proven ability to quickly consume and assess new information and apply existing knowledge and problem-solving skills to clearly articulate opportunities and solutions. - Top STEM/business degree and/or experience working in an analytical role for a top-tier technology, finance or management consultancy business. - Verbal communication – be able to communicate verbally over the phone, in video calls and in person, both 1:1 and within meetings, clearly and professionally with people at all levels of an organisation. Strong listening and empathy skills to ensure strong relationships can be built. - Exceptional written communication – be able to clearly and concisely create written content which is presented professionally. Examples provided within the application are appreciated. - Driven self-starter – be able to operate and be inspired by a fast-changing environment with limited guidance and formal procedure. Take accountability for finding solutions to problems, whilst remaining focussed on delivering against goals. We want someone who backs their own abilities, whilst working effectively as part of a team, with the potential to grow with the business. If you're ready to make a significant impact in a fast-growing company, we encourage you to apply and join us on this exciting journey. Contact: Kate Prescott-Eckardt

Hey Khadija! I've got you covered. Here's a job posting for a Customer Services position at R&A Are you a people person with excellent communication skills? R&A Professional Services Limited is seeking a friendly and customer-focused individual to join our team as a Customer Services Representative. 🔍 Responsibilities: - Provide exceptional customer service via phone, email, and chat - Assist customers with inquiries, orders, and issue resolution - Maintain accurate customer records and update databases - Collaborate with internal teams to ensure customer satisfaction - Identify opportunities for process improvement ✨ Requirements: - Previous experience in customer service or a related field - Strong interpersonal and communication skills - Ability to multi-task and work in a fast-paced environment - Proficient in using customer service software and CRM systems - Positive attitude and a passion for helping others 💼 Benefits: - Competitive salary - Comprehensive training and development opportunities - Friendly and supportive work environment - Opportunities for career growth and advancement If you're a motivated individual who loves working with people, we'd love to hear from you!