Customer analyst jobs in GodalmingCreate job alerts

The position is ideal for those starting their career in finance and requires office presence twice a week. A leading bank in the UK is looking for a motivated individual to provide exceptional customer service to broker and analyst teams.

Assist the credit analyst team in undertaking monthly tasks including third party introducer reviews. Be responsible for providing amazing customer service to our broker, Business Development Directors and Credit Analyst communities.

A leading consultancy firm in Guildford is seeking a Business Analyst specializing in ServiceNow Customer Service Management.The ideal candidate will possess strong expertise in the Commercial insurance domain and be responsible for translating underwriting workflows into scalable solutions.Key resp

Credit analyst Support - Asset Finance. Be responsible for providing amazing customer service to our broker, Business Development Directors and Credit Analyst communities. Assist the credit analyst team in undertaking monthly tasks including third party introducer reviews.

Senior IT Support Analyst Our client, a fast-growing Managed Service Provider (MSP), is seeking an experienced Senior Technical Support Analyst to take on a pivotal role within their support function. This is an excellent opportunity for a skilled IT professional who enjoys balancing hands‑on technical delivery with day‑to‑day leadership responsibilities in a dynamic service environment. As Senior Technical Support Analyst, they will oversee the smooth running of the service desk while acting as a key escalation point for complex technical issues. They will remain fully engaged in ticket resolution—handling escalations, troubleshooting advanced problems, and providing technical reassurance to both customers and colleagues. Alongside their technical duties, they will play a vital leadership role by supporting and developing junior analysts, ensuring SLAs are consistently met, and maintaining high levels of customer satisfaction across all service interactions. This position is central to maintaining exceptional service quality and shaping the continued growth of the IT support function. It offers the ideal blend of operational ownership, technical depth, and team leadership within a fast-paced MSP setting. Key Responsibilities: • Oversee day-to-day service desk operations to maintain efficiency and service quality, • Act as escalation point for complex incidents and technical challenges, • Deliver hands‑on technical support across a range of technologies and customer environments, • Mentor and support junior analysts, ensuring consistent ticket management and SLA achievement, • Collaborate closely with internal teams to ensure seamless service delivery, • Maintain high levels of customer satisfaction through responsive and effective support, • Contribute to ongoing improvement of processes, documentation, and technical standards Ideal Experience: • Strong background within an MSP or multi‑client technical support environment, • Proven ability to resolve complex technical incidents across diverse technologies, • Experience coaching, mentoring, or guiding junior team members, • Excellent customer service and communication skills, • Ability to manage workloads, prioritise effectively, and uphold SLA commitments, • 365, AD, MDM, and all the pherierials This is a fantastic opportunity for someone looking to step into a senior operational and technical role where they can make a measurable impact while continuing to develop their leadership capabilities. If they thrive in a fast-paced environment, enjoy solving problems, and want to be part of a collaborative and ambitious MSP, this is the role for them. This is an onsite role

We are looking for a Customer Marketing Analyst to join Experian's Customer Marketing team and build your career in data-driven marketing. Support the delivery and optimisation of customer marketing campaigns by identifying opportunities to improve engagement and conversion. Build and apply customer

Customer Science: We help brands to get a deeper understanding of their customers and uncover opportunities for more personalised experiences. Through our five specialist teams: Creative Studio, Conversion, Customer Science, Experience and Performance. With a deep knowledge of our clients’ custome

A charitable organization is seeking a Support Analyst to provide IT support to internal users, ensuring access to essential systems.

A technology services company in London is seeking an experienced IT Business Analyst with a focus on CRM. This position offers a dynamic environment where the analyst will play a crucial role in transforming business needs into digital solutions.

A leading tech company in Greater London is seeking a Service Desk Analyst to ensure efficient delivery of technical support across the organization.

A leading technology firm is seeking a Service Desk Analyst to join their customer service team in Farnborough. This role will involve acting as the first point of contact for customer inquiries and incidents, ensuring high levels of service and efficient communication. Ideal candidates will have cu

A fast-paced digital business in the UK seeks a Data Analyst to enhance reporting and customer insights.

As a Senior Customer & CRM Analyst, your input will be crucial in driving decision‑making. Senior Customer & CRM Analyst (Marketing). This is a hands‑on senior analyst role focused on understanding customer behaviour and evaluating the impact of CRM activity across uSwitch.

If you are a hands‑on Customer Insight Analyst with telecoms or marketing personalisation experience and are ready to drive high‑impact commercial decisions, please apply with your CV. This is an opportunity to join a flagship Customer Insight program with a leading telecoms provider, helping sh

Identify patterns and trends in customer data to support strategic planning and forecasting. Proven experience in a customer insight or analytical role, ideally within the. This position is ideal for someone with strong analytical skills, business acumen, and a passion for understanding customer beh

We're a varied team of experienced tech, customer experience, marketing, legal and banking professionals and we're looking for highly motivated and inquisitive people who want to understand customer behaviour and how to deliver the best customer experience. As a Senior Quality Assurance Analyst, the

Reporting to the Customer Support Team Lead, the Customer Support Analyst will manage a daily workflow of managing new and open tickets, running screenshares with users to determine next steps on resolutions, and working across the Customer and Support teams to document and share product knowledge.

The ideal candidate will harness strong SQL skills to build and maintain dashboards, facilitate data migrations, and support analytical requests from the Customer Experience team.

Our global team (we have offices in the US and Australia, too) is entrepreneurial by nature, obsessive about customer experience and driven by performance. This role sits at the heart of how we understand, acquire, engage and retain our customers. Analyse customer behaviour across the full lifecycle

At Abercrombie & Fitch, the EMEA Customer Research Analyst is a London-based in‑house resource for brand and business partners across the region. A key advocate for the EMEA customer, this role is responsible for designing, executing and communicating high‑quality customer research that informs

A leading recruitment agency is seeking an experienced Business Analyst for a 12-month contract focused on customer journey analysis in Berkshire. The role involves supporting digital and AI-enabled customer service solutions with a competitive rate of £750/day inside IR35. The ideal candidate will

As our Customer Feedback Analyst in our Group Customer and Marketing function, you’ll play a key role in identifying pain points, determining how and when we fail to meet customers’ needs and expectations. You’ll support the fixing of those customer pain points to optimise operational efficien

A dynamic software company in Greater London is seeking a Customer Support Analyst to join their fast-growing support team. The ideal candidate will have at least 3 years of experience in a Help Desk or Customer Service role and excel at identifying and resolving technical issues efficiently. A flex

A prominent railway company in the UK is seeking a Business Analyst to transform the railway experience for customers and communities.

Reporting & Dashboarding: Develop dashboards and reports tracking key metrics such as LTV, CAC, retention, repeat purchase rate, and customer profitability; deliver regular reporting on customer performance and key marketing KPIs; ensure accuracy and consistency across marketing and customer dataset

Customer Science: We help brands to get a deeper understanding of their customers and uncover opportunities for more personalised experiences. Through our five specialist teams: Creative Studio, Conversion, Customer Science, Experience and Performance. With a deep knowledge of our clients' customer

A leading analytics firm is seeking a Customer Insights Analyst to convert complex data into actionable business recommendations.

A leading creative insight company in London is seeking an experienced Data Analyst to deliver insightful, actionable analysis for clients.

A consultancy firm in the United Kingdom is seeking an experienced Business Analyst specializing in CRM systems. This is a contract position aimed at driving business transformation and enhancing customer engagement through optimized CRM processes.

A leading insurance technology firm in Greater London is seeking an analytical and organized undergraduate for a placement year.The role involves resolving system issues, advising clients, and configuring the platform to meet needs.Candidates should have a 2:1+ in a STEM degree and strong A-levels,

A leading software company in the UK is seeking a Customer Support Analyst to join their team. This position values technical aptitude and customer-centric approaches. In this role, you'll need a minimum of 3 years in customer service, handling user queries, managing support tickets, and providing e

A leading global online marketplace is seeking a Senior Customer Analyst to join its Customer Analytics function. Senior Customer Analyst – Loyalty, Retention & Growth. If you’re passionate about using data to shape customer behaviour and drive growth in a fast‑paced digital environment, this

Our client is a disruptor in the online beauty space – a hugely recognised and innovative brand! Due to their continued growth and success, they are now looking for an experienced Customer Insight Analyst to join their London team. Engage in analysis regarding customer segmentation.

We are looking for a data-driven and commercially minded Customer Analyst to join the Marketing and Customer Measurement team at River Island. This role is ideal for an analyst with strong curiosity about customer behaviour and a passion for turning complex data into meaningful insights that influen

Act as a trusted advisor, supporting customers to: Improve commercial outcomes, Strengthen data quality and governance and build strong relationships with stakeholders across your customer base. As a Customer Insights Analyst, you’ll work closely with clients using our analytics platform, turning

We’re a varied team of experienced tech, customer experience, marketing, legal and banking professionals and we’re looking for highly motivated and inquisitive people who want to understand customer behaviour and how to deliver the best customer experience. As a Senior Quality Assurance Analyst,

A leading global information provider in Greater London is seeking a Technical Support Analyst dedicated to delivering high-quality support to users. This role involves problem-solving, enhancing customer experiences, and collaborating with teams to improve product and service operations.

A leading financial institution seeks a Customer Journey Oversight Analyst in Greater London to support customer-focused improvements across Priority Customer Journeys. This position offers a chance to impact customer journey designs and is based in London, Manchester, or Northampton. The ideal cand

We are seeking a dependable and detail-oriented Customer Support Analyst to support aviation software products within our portfolio. Experience: 1–3 years of experience in customer support, help desk, or similar role, preferably supporting software or SaaS products; Proven ability to handle high v

SET_ANALYTICS_WITH_TYPING_TRUE With a focus on professionalism, transparency, and customer‑centric service, we work diligently to ensure the best outcomes for our clients.

You will attend forums, support the Customer Manager and Head of Pricing Performance and Customer, contribute to Board and committee papers, and maintain an up to date understanding of Consumer Duty and regulatory developments. Help oversee customer activity delivered by Markerstudy Group on our beh

The position will be responsible for enhancing customer experience and operational efficiency by managing customer data and maintaining customer service systems. A brand-new position has become available for a permanent Customer Insight and Quality Analyst to join a global organisation in Hampshire.

A key advocate for the EMEA customer, this role is responsible for designing, executing and communicating high-quality customer research that informs brand, marketing, merchandising, and strategic decisions across both the Abercrombie & Fitch and Hollister brands. The Analyst will work closely with

A financial services organization in England is seeking a Customer Outcomes Analyst to drive improvements and ensure compliance within a regulated environment. The ideal candidate will have a strong background in customer analytics, a customer-focused mindset, and the ability to build relationships

Our Channel and Customer Research Analysts are the driving force behind the transcripts on our platform! We’re redefining how investment research is done by fostering a high-performance culture. Our platform is trusted by over 6,000 enterprise customers, including a majority of the S&P 500. By con

A leading global banking group is seeking a Customer Insight Senior Analyst in Solihull. The role involves delivering commercial insights through analytical methods, optimizing marketing strategies based on customer behaviors, and contributing to strategic partnerships.

A dynamic financial services provider in London seeks a Senior Quality Assurance Analyst to conduct QA checks on customer interactions and improve processes.

A leading logistics firm is seeking a Senior Data Analyst to optimize delivery operations and customer experiences through data analysis.