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Cambridge Consultants in Cambridge seeks a motivated IT Service Desk Analyst to provide IT support to over 700 colleagues. Candidates should possess strong customer service skills, experience in IT support, and the ability to work collaboratively.

We are looking for an enthusiastic Service Desk Analyst to join our IT Services team. The Service Desk is the face of IT, and providing a personal, professional service is important to us. If you enjoy working within a team that puts customer service at its centre, values ownership and accountabilit

Underpinning that trust is a commitment to protect their data through our modern approach to security and compliance. What’s the opportunity for a GRC Analyst at Gearset?. Own the day-to-day response to customer security and compliance requests, ensuring our clients feel confident in how we handle

Marketing and Communications Manager £45-60k per annum Cambridge or London Permanent Full-Time We’re hiring! The Marketing and Communications Specialist is a hands on role responsible for delivering high quality external communications, and owning the accuracy and value of customer data and managing and monitoring the marketing funnel of prospect individuals and companies. The role combines creative content production with analytical and technical capability, and actively embraces the use of AI to enhance branding, communications and marketing effectiveness. The individual will also work closely with BD-focused Directors and leadership to support the development and promotion of key practice areas and industry specialisms. A strong interest in developing or enhancing an understanding of the legal sector, particularly in intellectual property and branding, is essential. Key responsibilities External Communications & Digital Presence · Own and manage external communication channels including blogs, website content, and social media · Plan, write, edit and publish high-quality written content aligned to brand positioning and business objectives · Maintain and update website content using Craft CMS, ensuring accuracy, consistency and effective user journeys · Manage email communications and campaign send-outs using tools such as Customer.io · Ensure consistent brand voice and visual identity across all external communications - all in the Stobbs “voice” of practical, commercial, no waffle, no jargon · Support the development and promotion of practice areas · Monitor market activity, competitor positioning and wider industry trends Industry-Specialised Events Work with our Events Manager to: · Support the planning, promotion and delivery of industry-focused events (e.g. conferences, webinars, roundtables and hosted events) · Manage communications, content coordination and post-event follow-up · Track and analyse event performance and outcomes Customer Data Ownership & Analysis · Own and maintain customer and prospect data across marketing and CRM systems · Work closely with the Analyst to ensure customer data is accurate, up to date, enriched and segmented (current clients, prospects, and future targets) · Support targeted marketing activity through effective data management and list hygiene · Use Microsoft Excel and CRM reporting to analyse performance and support decision-making AI-Enabled Marketing & Innovation · Actively embrace and apply AI tools to enhance marketing and communications activity · Use AI to support: o Image creation and visual assets o Branding and creative development o Blog topic ideation and content planning o Drafting and refining content · Stay informed on emerging AI capabilities and identify practical opportunities for adoption Essential skills and experience: · Strong written communication skills with experience producing external facing marketing content · Strong analytical capability, with confidence working with data and performance metrics · Proven technical marketing skills, including experience with: o CRM systems (e.g. HubSpot) o Email platforms (e.g. Customer.io) o Web publishing and CMS platforms (e.g. Craft CMS) o Desktop publishing and design tools (Adobe Creative Suite, Canva or similar) · Data analysis using Microsoft Excel · Experience managing or supporting marketing events · Strong stakeholder management - with our client-facing legal teams, partner organisations and client organisations too · High attention to detail and strong organisational skills · Strong proofreading and editing skills, with the ability to maintain accuracy · Track record of developing or supporting industry specialisms Desired skills, experience and attributes • Experience in B2B or industry focused marketing, • Experience working within the legal sector or wider professional services, • Experience working closely with analysts or data specialists, • Familiarity with marketing automation and customer journey tools, • Experience experimenting with AI tools in a marketing or communications context, • Experience with PR and Communications agencies, • Positive, can-do attitude with a proactive approach to problem solving, • Flexible and adaptable, comfortable managing changing priorities, • Always looking to continuously improve and innovate, particularly with new tools and technologies, • Strong sense of ownership and accountability, • Willingness to fully engage with and advocate for the culture of the firm, • Able to work independently while collaborating effectively across teams, • Be interested about different markets, industries and client sectors, • Strong sense of ownership for quality and accuracy Work at Stobbs: Firm culture is important at Stobbs - friendly, social, approachable and where we look after each other. We regularly provide our own social and professional events. We manage the rights of some fantastic clients - obviously that means our advice has to be legally sound, but it's also about it being business savvy. We have high standards but learn from our mistakes. We’re not internally competitive (well, except when it comes to sports and quizzes!). We're certainly not run with an iron fist; we want our people to bring their whole selves to work, wanting to perform well, learn from mistakes and to feel comfortable asking questions and learning, and helping us continue to improve and be the best we can be. Our head office is north of Cambridge, with an office in central London. We are trying to strike a good balance of supporting people to work flexibly while delivering for our clients and making Stobbs an attractive place to work. Our current hybrid working policy is a minimum requirement of two days in the office, encouraging people in more if possible. We may expect you to be based in the office full-time during the first six-months. Those seeking a part-time role may also be considered. The company Stobbs is a niche intellectual property practice that recognises that to give the best advice on brands, you need to take a more strategic and holistic approach than pure trade mark expertise. To that end, we launched the concept of Intangible Asset Management. We have a breadth of capability that goes far beyond the scope of any other IP firm and encompasses trade marks, designs and copyright, litigation, disputes, commercial contracts, brand intelligence, brand extension (licensing), systems, online brand enforcement, anti-counterfeiting and brand restructuring. Formed in 2013 with 18 people, today we have over 200 professionals based in Cambridge, London, Dublin, Eindhoven, Munich and US

You will work with rich customer and patient data to influence how a large, service led organisation engages, retains, and grows its customer base. This is an opportunity to step into a high impact customer insight role where your analysis directly shapes marketing strategy, customer experience, and

This is an opportunity to join a growing customer analytics function at a pivotal time, where data plays a central role in shaping customer communications and commercial decision-making. As a Customer Selections and Analytics Consultant, you will be responsible for delivering accurate and timely cus

Web Marketing Analyst – App, Digital & Customer. Marketing Analyst – App, Digital & Customer. Delivering customer and commercial insight through cohort and segmentation analysis, identifying what drives high‑value customers.

Key responsibilities include: * Translating campaign briefs into clear, structured technical requirements * Building, running, and optimising campaign selections using SQL * Joining and manipulating data from multiple sources including CRM, transactional, and engagement data * Using APIs to push sel

A fast-growing, family-led healthcare retail group with 550+ practices across the UK & Ireland is seeking a Customer Analyst as they invest heavily on providing long-term commercial value to their partners. Sitting within the CRM function, this role is all about using data to drive smarter customer

Severn Trent is looking for a Data & Insight Analyst to join their Customer Operations team. This role involves developing analytical reports and transforming complex data into meaningful insights to enhance customer service.

Amazon is seeking an experienced Business Analyst for their Customer Service department in Greater London. The role involves translating complex business problems into actionable insights and leveraging a variety of data platforms to improve customer experience.

A leading creative insight company in London is seeking an experienced Data Analyst to deliver insightful, actionable analysis for clients.

Runtime Group Ltd is looking for a Customer Success Analyst to manage a diverse portfolio of commercial accounts. Candidates should have at least one year in Customer Success or Account Management, strong communication, analytical skills, and a relevant degree.

Betfred is hiring a Quality Assurance Analyst in the United Kingdom to enhance quality standards in customer interactions and compliance activities.

Customer Science: We help brands to get a deeper understanding of their customers and uncover opportunities for more personalised experiences. Through our five specialist teams: Creative Studio, Conversion, Customer Science, Experience and Performance. With a deep knowledge of our clients' customer

LA International is seeking a Senior Business/Functional Analyst for a 6-month contract in Greater London.

If you’re a Customer Communications Systems Analyst looking for an opportunity to grow in a friendly environment, we’re looking for you!. Work tickets from customers ensuring the request is understood and customers receive the right outcome. Our customers include savers and businesses across the

The Customer Success Analyst will be responsible for ensuring that our global client base received an exemplary standard of customer support across multi-channels – via email, phone and live chat. Help customers with their trading and administrative issues to full resolution in a pro-active manner

Description This in the United Kingdom seeks a Customer Experience Insight Analyst to lead the analysis of complaints data and create actionable insights.

We are looking for an collaborative, driven, and highly capable Mid-Senior Business Analyst to join our Customer Delivery team. A minimum of 2 to 5 years of recent, proven experience as a Business Analyst within the card payments industry. You are skilled in collaborating closely with customers and

Business Analyst, Amazon Customer Service. Amazon's Customer Service (CS) department is seeking an experienced Business Analyst to join the team. Build knowledge of data and metrics of the wider business to provide the big picture of the customer experience and how it translates into business metric

A leading fintech firm is seeking a Senior Customer Services Analyst to enhance their Customer Services capability.

Addition, a fast-growing digital business in the UK, seeks a Senior Data Analyst to enhance customer engagement through insightful analysis.

Application Support Analyst based in London. The role involves providing high-quality customer support, troubleshooting application issues, and collaborating with internal teams to improve support processes. Applicants should have a bachelor's degree and a minimum of three years in customer-facing t

Solve system and user issues while advising customers on functionality. Work directly with customers—onsite and remotely—to analyse needs and identify improvement opportunities.

Paragon Bank is seeking a Customer Communications Systems Analyst to support application issues and enhance customer experiences. This hybrid role requires strong application support skills, programming knowledge, and excellent customer service abilities.

This role involves analyzing customer and engagement data to enhance channel performance and develop insights on customer behavior. Agoda, based in Greater London, is seeking a Senior Analyst to join the Customer Marketing Team.

As a Customer Operations Analyst, you will act as the critical link between onboarding and long-term account success. Build and manage customer reporting packages, proactively flagging data anomalies before clients notice them. A proactive communicator who prefers calling customers to resolve issues

A leading data insights firm in Greater London is seeking a skilled Data Analyst to produce actionable analysis for clients. The role involves delivering insightful recommendations based on customer data and building strong client relationships.

Solve system and user issues while advising customers on functionality. Work directly with customers – onsite and remotely – to analyse needs and identify improvement opportunities.

Customer Experience Specialists on customer satisfaction and loyalty. Able and willing to share your opinion and propose ideas to improve operations based on data and have an impact on the customer experience. The chance to propose ideas to improve operations based on data and have an impact on the

We are looking for a Senior Customer Services Analyst to build out our Customer Services capability. We’re investing in our Customer Services capability, both by building out the team and implementing the tools to be able to deliver industry leading service to our customers in a scalable and susta

Driving customer segmentation in collaboration with Data Science and Customer Insight teams. You’ll be a key member of our Customer Analytics team, using rich data from both digital and physical touchpoints to shape how we engage, retain and reward our customers. You’ll work closely with CRM, Ma

Support Analyst (Customer Service). That could be talking through how to segment customer data for a mailing or teaching someone how to set up a promotional offer. Have an ability to provide effective customer service and technical support, with some experience in either.

Business Analyst, Digital Analyst, or similar role. Contribute to continuous improvement of e‑commerce and customer‑facing systems. What will you need to succeed as a Digital Business Analyst?.

Work directly with customers – onsite and remotely – to analyse needs and identify improvement opportunities. Solve system and user issues while advising customers on functionality.

As our Customer Insights Analyst, you will be the brain behind the machine, ensuring that every strategic decision we make is backed by rigorous data and a deep understanding of our customers. Dive deep into our data warehouse; you’ll create new customer attributes, dimensions, and metrics, moving

Corporate Travel Management (CTM) Group is looking for a skilled IT Service Analyst in London. This role focuses on providing high-quality customer service and technical support within the London office. You will manage customer interactions, ensuring their needs are met with professionalism.

Utility Warehouse is looking for a Senior Customer Marketing Data Analyst in Greater London. This role focuses on owning the data domain for Customer Marketing, building scalable data models using Dataform, and delivering actionable insights to guide marketing strategies.

As a Senior Quality Analyst, you'll be the driving force behind the Quality Assurance function for our Customer Support teams — including our AI Agents. Reporting to the Customer Operations Manager, you'll ensure that every customer interaction — whether handled by a person or an AI — meets ou

Jack & Jill, a high-growth fintech in London, is hiring a Customer Operations Analyst. This is a unique opportunity to shape the customer success function in a dynamic and mission-driven environment.

A leading insurance company in London is seeking a Senior IT Business Analyst to drive modernization initiatives. Ideal candidates will have prior experience in a strategic business analyst role within the insurance industry.

Chip UK is seeking a Senior Quality Analyst to drive the QA function for Customer Support teams, including AI Agents.

A global activewear company is seeking a Senior Data Analyst to drive customer and commercial strategy.