Handle customer contact effectively and in line with service level agreements (phone/email/chat/visits/mail/admin). * Respond to reviews across key external websites such as trip advisor / Google ...
Provide outstanding customer service via phone, email, and live chat. * Resolve customer inquiries, complaints, and escalations effectively and efficiently. * Process orders, returns, and exchanges ...
Answer customer queries via live chat, phone or email * Assisting customers with placing orders * Maintain customer records and ensure customer needs are met * Troubleshot and resolve customer ...
Prioritise and process customer orders and requests submitted by telephone, email, live chat or instant message. * Investigate and resolve customer complaints/issues quickly and assist customers with ...
As a Customer Service Advisor , you'll be the friendly voice, providing exceptional support to their customers via phone, chat and email. Your primary responsibilities will include: * Assisting ...
Provide informed and confident assistance to customers across various channels including online chat, email, social media, and phone. * Demonstrate initiative and adept problem-solving skills to ...
Supporting all members over the phone/live chat with any queries relating to their online account or other business needs To be successful: * You will have excellent customer service ability. * Be ...
Dealing with customer queries and handling complaints by phone, live chat and email. What we would like from you: * Previous experience of dealing with large volumes of customer queries via the ...
Answering customer support tickets/live chat and liaising with customers * Creating and managing customer documentation on our custom platform * Writing online user guides * Participating in customer ...
... email, and chat. - Follow up on responses to customer reviews and feedback. Sales Support: - Support day-to-day sales operations, assisting customers in selecting our EV charging solutions ...
Taking inbound calls/emails/Live chat messages from customers who want to place an order or have a query about an "in progress" order * Informing customers of deals and discounts available * Helping ...
Answering customer queries that come in via chat, email and phone calls. Packing and sending out kits and samples. Assisting at conferences. Dealing with claims and returns. Sending out certificates ...
Taking ownership of customer queries received via phone, email, live chat and in person through to resolution in line with policies/procedures, KPI's and Customer First training best practice
Duties & Responsibilities of the Customer Service Account Manager (no sales): * Engage with clients ... If you are interested in finding out more about this position, please contact Claudine for a chat ...
... chat, nudges, etc.). * Curate learning resources aligned to capabilities strategies to provide ... Business acumen to understand customer needs, analyze issues, advise and/or design and deliver ...
Customer Success Manager Role Summary of the Customer Success Manager To support our continued and ... So we are open to a chat about flexible working hours. Let us know what you can and cannot do and ...
Handling customer support requests via phone, email, chat, WhatsApp and tickets. * The proactive investigation, fault-finding, problem-solving, troubleshooting, and resolution off support requests
Our customer base is nationwide, but for this role we are looking for someone to primarily support ... chat about the role.
Our patients are also our customers and they are everything for Boots Opticians. Working with the ... Please click on the following link to apply or if you would like a confidential chat or get in ...
Dealing with new customer enquiries via phone, email and chat. * Qualifying leads, finding the best solution for the customer by liaising with manufacturers, using internal resources and product ...
Being responsible for managing your pipeline and using a CRM package * Being responsible for ... chat.
Taking enquiries by phone, e-mail or live chat from customers looking to explore the possibility of booking a wine holiday. * Researching and designing tailor-made itineraries, taking account of not ...
Experience of dealing with front line customer complaints. * Case management experience. * Experience of working with digital channels such as web chat and email. * Knowledge or lived experience of ...
Customer Focused and an excellent communicator * Familiarity with using Motor Dealership Database ... our office for a chat about this position.Perfect Placement are the UK's Leading Automotive ...