Customer relations manager jobs in KeighleyCreate job alerts

Wedding & Events Coordinator – Ponden Mill Weddings Ltd Location: West Yorkshire (near Haworth) Ponden Mill Weddings Ltd is a well-established wedding venue set in the heart of West Yorkshire, near the picturesque village of Haworth. Housed in a beautifully restored 1791 cotton mill, surrounded by stunning countryside and nestled alongside a river, Ponden Mill offers breath-taking outdoor spaces for couples to enjoy on their special day. We are owner-managers dedicated to growing our business, and as part of this expansion, we are seeking an experienced and innovative Wedding & Events Coordinator. We are looking for someone who shares our passion for creating seamless, unforgettable wedding experiences—not just on the big day, but throughout the entire planning journey. About the Role As a Wedding & Events Coordinator, you will play a crucial role in ensuring that each couple’s experience with us is positive, proactive, and stress-free. From the initial enquiry to the final moments of their wedding day, you will be the primary point of contact, offering support, guidance, and expertise. Key Responsibilities - Client Relations & Bookings: - Responding to enquiries from our website and external advertising platforms (Hitched, UK Bride, Bridebook, etc.). - Maintaining and updating these platforms with fresh content and photographs. - Scheduling and conducting venue viewings, securing bookings, and guiding couples through the planning process. Event Planning & Coordination: - Managing all communications with couples, including timelines, planning calls, emails, and diary management. - Organising open days and other events such as supper clubs. - Overseeing wedding day setup and coordination, ensuring smooth execution by liaising with suppliers, registrars, and staff. - Creating and distributing staff rotas for wedding days. - Collaborating with the kitchen team to coordinate catering requirements and wedding day timelines. - Managing bar stock and ensuring drinks service aligns with the agreed schedule (e.g., reception drinks, toasts). Sales & Business Growth: - Utilising upselling techniques to enhance wedding packages and increase revenue in line with agreed KPIs. - Working towards realistic sales targets as part of our business growth plan, with generous commission incentives for meeting goals. - Collaborating with the business owners to continuously review and improve all aspects of our services. What We’re Looking For: - Previous experience in wedding/ event coordination. - Strong organisational and time-management skills. - Excellent communication and customer service abilities. - A proactive and detail-oriented approach to event planning. - Ability to work independently as well as part of a team. - Confidence in managing multiple events and liaising with vendors and suppliers. - Sales experience with a focus on meeting targets and upselling. - Flexibility to work evenings and weekends as required for weddings and events. What We Offer: - Competitive salary with a generous commission structure. - The opportunity to work in a truly unique and picturesque venue. - A dynamic and supportive team environment - The chance to play a key role in an exciting phase of business growth. If you’re passionate about creating unforgettable wedding experiences and want to be part of a growing business, we’d love to hear from you! To Apply: Please send your CV and a cover letter outlining your experience and why you’d be a great fit for Ponden Mill Weddings Ltd.