Customer Service Representative
1 month ago
Shipley
Hours: Monday to Friday, between 8am-6pm (rotational shifts - 37.5 hours per week) The Role As a Customer Service Representative, you’ll be a key part of the operations team, responsible for delivering an exceptional customer experience throughout the customer journey. You’ll handle a variety of enquiries, from billing and account support to scheduling appointments and providing information - ensuring each interaction is professional, efficient, and focused on first-time resolution. Key Responsibilities • Handle an average of 40 inbound customer calls per day, ensuring each interaction is professional, efficient, and focused on first-time resolution., • Respond to customer and client queries via phone, email, webchat, and social media in a timely and professional manner., • Take ownership of each enquiry, ensuring issues are resolved fully and efficiently., • Log and escalate complaints in line with company policy and timescales., • Support customers with self-service tools and digital channels., • Work collaboratively across teams to deliver seamless resolutions., • Manage workload effectively to meet key performance targets., • Provide constructive feedback on processes to help enhance the customer experience., • Carry out additional operational support activities as required. About You We’re looking for someone who is: • Passionate about delivering exceptional customer service., • An excellent communicator - professional, clear, and empathetic., • Organised and able to work on their own initiative., • Confident using Microsoft Office and social media platforms., • A collaborative team player who thrives in a fast-paced environment. Experience & Qualifications: • Minimum 2 years’ experience in a customer service environment., • GCSEs (or equivalent) and/or NVQ Level 2–3 in Customer Service or Administration preferred. Interested? Apply now to find out more about this exciting opportunity and take the next step in your customer service career