Inside Sales/Customer Service Representative
8 days ago
Keighley
Location: Keighley, Yorkshire \n Employment Type: Full-Time, Fixed-Term Contract (12 months) with the potential to become permanent \n Salary: Up to £30,000 per annum \n \n About the Role: \n Advanced Couplings Ltd. as part of Ideal Tridon Group is a global leader in flow control solutions for the pharmaceutical, food & beverage and Data Centre sectors. We are seeking a proactive and customer focused Inside Sales/Customer Service Representative to join the team at our Keighley site. You will be central to supporting our sales efforts and ensuring a high level of customer satisfaction by managing RFQs, strengthening client relationships, and contributing to commercial activities across Europe. \n \n Key Responsibilities: \n\n • Support the Sales team to achieve performance targets.\n, • Build and maintain strong client relationships.\n, • Manage customer inquiries and RFQs from interest to order.\n, • Lead customer projects and participate in pricing negotiations.\n, • Prepare quotations, follow up on offers, and create sales reports.\n, • Visit clients to explore and present future opportunities.\n, • Cooperate with Customer Service and maintain CRM and ERP data.\n, • Assist in managing overdue receivables and reviewing contracts.\n, • Provide support to Account Management (up to 25%).\n\n \n Key Requirements: \n\n • Higher education qualification.\n, • 2+ years of experience in Sales, Customer Service, or similar roles.\n, • Strong technical knowledge and negotiation skills.\n, • Experience with Microsoft Office, ERP systems, and CRM tools (Salesforce and SAP preferred).\n, • Reliable, detail-oriented, and able to work independently.\n, • Customer-focused with strong communication and time management skills.\n, • Ability to thrive under pressure and adapt to changing priorities.\n\n \n With 40 years of European manufacturing excellence, Advanced Couplings Ltd. supplies high-quality hygienic components to the global pharmaceutical industry. Our certified products are trusted for critical health and safety applications, backed by a strong commitment to innovation and quality. \n \n Why Join Us? \n \n At our company, we’re more than a workplace - we’re a values-driven community where people come first. Our culture is built on: \n\n • Devotion to Customers – We go the extra mile to build trust and long-term relationships.\n, • We Care – We hold ourselves to high standards and work with integrity.\n, • Passion for Growth – We foster both professional and personal development.\n, • Positive Energy – We value teamwork, enthusiasm, and authentic collaboration.\n, • Finding a Way – We’re problem-solvers who embrace change and get things done.\n\n \n Join us and be part of a company committed to its people, its customers, and its future. Apply today by contacting bfallon@tridon.eu to start your journey with us. \n \n To be considered for this role, you must have the right to work in the UK without requiring current or future employer sponsorship