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Premier Work Support are recruiting a Branch Manager for a senior leadership role within a fast-paced builders' merchant/retail environment in West London. You will be responsible for driving operational performance, delivering excellent customer service, and leading and developing a team across all branch functions. Key Responsibilities • Deliver excellent customer service in person and by phone, • Handle enquiries, orders, complaints, and ensure accurate processing and documentation, • Coordinate customer orders, deliveries, schedules, and stock management, • Oversee trade counter operations and ensure smooth daily running, • Maintain accurate stock control and support purchasing processes, • Ensure adequate staffing levels and act as Duty Manager when required (including key holding, opening/closing site), • Manage daily admin including tills, banking, and sales reporting, • Produce and review sales and performance reports, • Ensure full Health & Safety compliance across the branch, • Oversee maintenance of premises, plant, and equipment, • Manage staff wellbeing, attendance, holidays, and sickness, • Act as the link between senior management and branch staff, • Handle staff relations, including conflict resolution and disciplinary matters, • The role may include occasional physical stock handling and requires flexibility with working hours. Requirements • Strong leadership and team management experience, • Excellent customer service and organisational skills, • Ability to work in a fast-paced operational environment, • IT literate (Microsoft Office and internal systems), • Builders' merchant or retail management experience preferred, • Forklift licence beneficial but not essential Benefits • Salary: £45,000 per annum, • 22 days holiday + 8 bank holidays, • Pension scheme, • Private medical cover (employee, partner, and dependants), • Career progression opportunities Hours Monday-Friday 7:00am-5:00pm, plus 1 Saturday in 4 If you are an experienced leader looking for a senior branch role, apply today.

Reporting to: Customer Relations Manager Start Date: Immediate Working Hours: Mon – Fri, 8am – 5pm Probation Period: 6 months Job Type: Full Time, Permanent Job Location: Office Based ABOUT THE JOB To manage and grow assigned maintenance contracts through proactive client engagement, site and building services management, commercial development, and multi-disciplinary coordination. The KAM ensures compliance, maximises operational efficiency, drives revenue opportunities, and represents the voice of the client across East West Connect (EWC). This role also provides a clear pathway for career progression and development within the organisation. DUTIES Contract & Client Management 1. Act as the primary client contact, understanding client needs and expectations. 2. Lead contract mobilisation, onboarding, and handover processes. 3. Maintain accurate asset records, site documentation, and compliance registers. 4. Host regular client meetings, log actions, and distribute monthly performance reports Operational & Site Management 1. Coordinate engineers, Building Services Operatives, and subcontractors to deliver services efficiently. 2. Monitor and enforce safe systems of work, permits, and regulatory compliance. 3. Ensure timely delivery of reactive jobs, and capital works within SLA. Commercial & Revenue Responsibilities 1. Track, follow-up, and convert quotes, sales leads, and remedial opportunities. 2. Work with Sales/Estimation teams to complete tender responses and bid submissions. 3. Proactively research and target prospective clients, logging all outreach, meetings, and opportunities into a Pipeline Tracker. 4. Identify opportunities for process improvement, revenue growth, and client satisfaction. Reporting, Analysis & Continuous Improvement 1. Compile, analyse, and present KPI and performance dashboards. 2. Capture client feedback to support process improvements, service delivery, and business growth. 3. Promote and uphold EWC values, professionalism, and client-focused culture. Professional Development & Leadership 1. Mentor and support colleagues to develop skills in Excel, presentations, tender writing, and technical knowledge. 2. Represent the company confidently in presentations, tender interviews, and client meetings. QUALIFICATIONS AND EXPERIENCE Essential 1. Proven experience in client engagement within maintenance, engineering, or property services. 2. Previous experience in maintenance, engineering or property services with a Level 2 or higher in mechanical or electrical maintenance. 3. Experience in contract/site management and KPI-driven performance. 4. Familiarity with governance, risk management, and mobilisation/onboarding projects. 5. Strong communication, organisational, and multi-tasking abilities. Desirable 1. Exposure to M&E, building fabric, fire, and security systems. 2. Experience preparing performance reports, dashboards, and bid documents. 3. CAFM or CMMS systems knowledge. KNOWLEDGE 1. Excel/Data: Able to create dashboards, KPI trackers, risk registers, and analyse operational data. 2. Presentation: Confident presenting to client groups, internal teams, or at tender interviews. 3. Tender Writing: Able to contribute to bid responses, PQQs, method statements, and mobilisation plans. 4. Contract/Technical Knowledge: Solid understanding of building services, maintenance standards, and compliance (SFG20, F-gas, fire safety, water hygiene). 5. Communication & Influence: Can negotiate outcomes, influence multi-disciplinary teams, and convey the voice of the client. 6. Leadership: Ability to mentor and motivate colleagues, influence without direct authority, and promote continuous improvement. SKILLS - Excellent levels of verbal and written communication skills. (E) - Excellent track record of building effective teams, forming positive and motivational relationships. (E) - Ability to influence and negotiate positive outcomes with senior managers, supervisors, operatives and third parties. (E) - Excellent research and reporting skills, able to analyse complex information and present it in an accessible way. (E) - Ability to maintain accurate records and use a range of digital packages to communicate strategic and operational information. (E) - Excellent planning and organisational skills. (E) OTHER - The ability to travel to a range of sites. (E) - Appreciation that there might be out of hours working, agreed in advance. (E) - Attendance at sales and marketing events (E) - Commitment to personal development and building team capability

Are you an experienced logistics professional with a passion for optimising operations and leading a dynamic team? Driver Hire Uxbridge are recruiting for a skilled Depot Manager to join our Hayes based client, a High-End Beverage Supplier! Supported by the Junior Transport Manager and Route Planner, your overall duties will be running the day to day operations within the warehouse and vehicle fleet, ensuring efficiency, productivity, and seamless coordination across both departments. This is an exciting opportunity to make an impact in a fast-paced environment where your expertise and leadership will be highly valued. Monday to Friday, 6am starts, 45+ hour week (flexibility is a must!) Paid O/T Starting salary £63,000 Expected earnings between £70,000 (overtime and KPI bonus) As a Depot Manager, your duties will include: • Manage and lead a workforce of approximately 35 employees, including drivers, loaders, and warehouse operatives., • Oversee end-to-end recruitment activities, including advertising vacancies, screening applications, conducting interviews, and appointing successful candidates., • Handle employee relations matters, including performance management, disciplinary procedures, and employee exits, in line with company policies and employment legislation., • Ensure efficient scheduling and timely departure of vehicles and driving crews to meet operational requirements., • Conduct debriefs with returning drivers, addressing any operational, compliance, or service-related issues., • Take a hands-on approach to managing warehouse operations, spending the majority of time actively supporting and supervising staff, with 10-20% desk-based duties., • Oversee goods-in processes, stock management, order picking, and loading operations – active on forklift, • Within the transport team you will oversee and support the route planning function to ensure efficient, compliant, and cost-effective multi-drop delivery schedules., • Manage the daily dispatch of vehicles for multi-drop customer routes, ad-hoc client requirements, and scheduled vehicle maintenance., • Ensure all vehicles are checked prior to dispatch, confirming roadworthiness, damage status, and correct charging of electric vehicles within the fleet., • Investigate and follow up on vehicle damage, delivery incidents, and operational issues. Implementing corrective and preventative actions. We are seeking a Depot Manager with the following qualifications and skills: • Proven experience in personnel and warehouse management, logistics, or supply chain operations., • Strong leadership abilities with a track record of managing and motivating teams effectively., • Outstanding organisational skills and attention to detail., • Familiarity with health and safety standards and warehouse compliance regulations., • No more than a 45 minute commute As a Depot Manager, you will benefit from: • A competitive salary and comprehensive benefits package., • Opportunities for professional growth and development., • Being part of a collaborative team dedicated to excellence in logistics. If you have the experience, ability to hit the ground running and handle challenges this role may bring, we encourage you to apply for this exciting opportunity as a Depot Manager

MEP Section Engineer Location: Heathrow Airport Section Engineer will be responsible for the management of the construction site in order to achieve required project delivery to the customers’ objectives, while maintaining standards of health and safety, quality, environmental impact and cost control. They will deliver multiple on-going projects, to the specified quality, the required programme and to the maximum commercial performance. The post-holder will work closely with the Commercial Department, engineers and surveyors to ensure that projects are completed in a safe manner whilst customer requirements and expectations are always maintained or exceeded. Key Responsibilities: Set a high personal example of safety and environmental behavior. Supervise subcontractors, assistant and site engineers and work force, for instance ensuring they understand he RAMS before commencing the shift on setting out methods and techniques. Check the shift engineers setting out to ensure it is correct. Also ensure they are following their own responsibilities (testing materials, briefing operatives, filling in check sheets). Ensure reasonable survey book standards and daily diaries are maintained by engineers • Supporting their manager. Attending and sometimes running the coordination meetings with stakeholders and subcontractors. Ensure that the 3D information drawings and specification documents contain sufficient, accurate information for construction of the works. Formally request any missing information in sufficient time to allow the programme to proceed without delay. Ensure that inspection and test plans are completed and digitally recorded as required by the PMP / Specification, including a check of dimension accuracy and quality. Prepare and monitor a 2-4 weeks programme with the subcontractor and other suppliers Monitor the work under their control to ensure that any unsafe work conditions and non-compliance with company policies and procedures are promptly remedied. Also considering plant, labour, material costs and programme. Carry out material take off and requisitions as requested by sub agent / agent. Completing Method Statements / Inspection Test Plan / MAR/ Task Briefings and reviewing such documents that have been prepared by others. Order materials and maintain register of all orders placed and confirmed. Completing Temporary Works Design Briefs and Inspecting temporary works structures once the training has been received. Maintain good working relations with client / designer / RE, together with our supply chain. Communicate with foremen and gangers to ensure full understanding of information provided. Confirm in writing, on the same day, any verbal instructions issued to subcontractors and ensure that comprehensive records of resources employed on additional works are maintained. Ensure all delivery tickets are cost coded and passed to accounts dept. for processing. Carry out other relevant duties as required from time to time. Key Skills and Experience: Successful experience at a management engineering level in construction (on site) specifically in MEP engineering and/or utilities Demonstrated application of growing commercial and contractual knowledge Experience of working in a cost-conscious environment. Good people management experience Experience in managing subcontractors. Experience in stakeholder’s management (client). Relationship building with external parties is a critical requirement Significant civil engineering technology knowledge with significant previous experience. A highly capable construction problem solver Excellent communication skills and ability to interact at a variety of levels. Computer literacy advance. CSCS card Desirable skills: Airport experience/ critical areas experience. Experience in stakeholder’s management (Key stakeholders apart from client). Member of the Institution of Civil Engineers or equivalent Please note that this job description does not represent a comprehensive list of activities and employees may be requested to undertake other reasonable duties. Ferrovial Construction UK is an Equal Opportunities employer and as such treats applications equally and recruits purely based on skills and experience. Ferrovial embraces diversity and inclusion, and we see the value in providing equal opportunities to all employees. We are committed to building an inclusive team from a variety of different backgrounds, perspectives and skills so we encourage candidates from underrepresented groups to apply

JLL is seeking an experienced Technical Supervisor to join our Central London team on a prestigious site. Team Leadership & Management Supervise, coordinate and lead the site-based engineering team to deliver services per contractual SOW requirements Conduct performance appraisals for direct reports and set clear individual objectives Maintain minimum staffing levels and arrange shift coverage as needed, including out-of-hours support Promote "Safety First" culture ensuring adherence to JLL Cardinal Rules of Safety Deliver monthly toolbox talks and safety awareness programs to keep workforce updated System Operations & Technical Management Operate all facility systems competently and efficiently, making improvement recommendations Control all MEP assets and building systems operations in compliance with statutory regulations Monitor CAFM systems within SLA/KPI requirements Ensure technical and legislative updates are communicated and implemented by the engineering team Compliance & Risk Management Conduct regular supervisory health and safety inspections and logbook audits Handle critical incident reporting, near-miss documentation, and after-action reviews Carry out site supervisory visits to ensure work quality meets required standards Review RAMS, competencies and permits sourced by the admin team Client & Stakeholder Relations Serve as primary contact for engineering matters with site teams Attend and deliver weekly operations meetings in a professional manner Take ownership of client needs and maintain good customer communications Build stable relationships through proactive engagement Performance Management & Reporting Prepare information for monthly engineering reports Ensure contract efficiently meets all SLA and KPI requirements Escalate critical equipment issues immediately to Technical Manager and Account Manager with recommendations Vendor & Supply Chain Management Ensure specialist vendor visits are properly prepared and approved by site management Review technical quotes before submission for approval Source quotes and organize works under Technical Manager threshold Manage critical spares inventory including stock registers and monthly audits Emergency Response & Flexibility Participate in site escalation processes including on-call emergency response Work flexible schedules including extended/non-standard hours as needed Serve as first point of contact for helpdesk and allocation desk for resource/technical issues Provide written incident reports and prepare basis for remedial work quotes Experience Background: 5-10 years' field experience in facilities or construction management Progression from technical/supervisory roles into project management Track record in high-end commercial, corporate, or events environments Experience executing work with minimal disruption to premium operations Key Attributes: Autonomous delivery capability in pressured environments Client-facing professionalism representing JLL's brand Discretion in high-profile commercial settings Ability to balance technical delivery with relationship management Understanding of sophisticated client expectations TPBN1_UKTJ

Technical Supervisor City of London - Holborn - Mobile £48,000 + Van and Fuel Card Brief Technical Supervisor needed for a large well known Facilities Management organisation based on a mobile basis in Holborn, London, who are looking to employ an experienced and well-rounded Technical Supervisor that takes pride in their work. The successful candidate will be supervising day-to-day operations of facilities services on the Contract, supporting the Area Facilities Manager to meet all SLA, KPI, and statutory compliance targets. The successful candidate would need have an NVQ Level 2 or 3 in Electrical or Mechanical field as well as having experience in managing a team of engineers. Benefits Salary: £48,000 per annum 24 day's holiday + public holidays Life Cover equivalent to 1.5 times annual Employee discount shopping schemes on major brands and retailers Gym membership discounts Cycle to work scheme Holiday purchase scheme 2 corporate social responsibility days per year Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programs Attractive Employee Referral Rewards Scheme Access to our growing employee networks including WiE (RISE (BAME), LGBTQI+, Working Parents, YPN (Young Persons Network) and our Disability Network 24/7 Employee Assistance Program and access to mental wellbeing app What the role entails: Some of the main duties of the Technical Supervisor will include: To effectively manage a team of engineers carrying out all aspects of maintenance in accordance with KPIs/SLAs in a safe working manner. Working closely with the helpdesk and other support functions to ensure performance meets contractual KPIs As a Technical Supervisor, provide timely support to maintain the highest standard of statutory compliance. Ensure compliance with all legislative requirements in accordance with the Environmental Health & Safety policy, quality, sustainability, and energy efficiency related standards, including Legionella Management. Assist in producing all required documentation to ensure that any incidents are recorded and escalated as per the requirements of the contract, not limited to but including risk management, operational continuity, and operational equipment status reports. Act as an Appointed Person / Responsible Person for Technical Disciplines, as required. Manage the engineer's data and job details in accordance with client and requirements to ensure that the Computer Aided Facilities Management System (CAFM) is maintained to a current and accurate status to ensure the highest level of operational resilience and completion of works. Supervision of sub- contractors and specialist providers where required and liaise with all other parts of the Project Teams to support project activity. Build strong professional relationships with other groups within Engineering Services and the wider Group to ensure a common approach is adopted in support of operational delivery and work in collaboration with nominated management. Drive effective maintenance policies including adequate and rationalised spares, time- management concepts and techniques and the analysis of complex information, drawing logical conclusions and the develop of sound recommendations. Participate in the 24/7 maintenance cover (including on call rota) of the Building Engineering Services during normal and emergency activities, assisting in the preparation of emergency and contingency plans. Participate in emergency plans and provide written reports as required. Proactively manage preventative maintenance, corrective works, compliance in line with company systems and process whilst maintaining the highest level of customer focus. Identify and manage a Critical Spares strategy. Carry out sub-contractor audits and awareness. Manage and co-ordinate all statutory maintenance activities. Account growth i.e. improvement of self-delivery and projects. Supporting specific area team members as required. Support and develop the Company Values and develop, motivate and lead the Team to work in partnership with other service teams to promote positive customer relations. What experience you need to be the successful Technical Supervisor : Multi skilled engineer with a qualified discipline with previous experience Team working experience Must have the balanced ability to think clearly in extreme circumstances Working knowledge of Microsoft Office, including Word and Outlook Experience of using a CAFM system Good experience and track record in working in Facilities Management Good knowledge of building services and legislation Due to the nature of the contract, successful postholder must be able to obtain and maintain security vetting This really is a fantastic opportunity for a Technical Supervisor to progress their career. If you are interested, please apply as soon as possible as this position will be filled quickly so don't miss out! Services advertised by Gold Group are those of an Agency and/or an Employment Business. We will contact you within the next 14 days if you are selected for interview. For a copy of our privacy policy please visit our website. TPBN1_UKTJ

Crystal Care Collection is delighted to announce an exciting opportunity for an experienced Customer Relations Manager to join our team at Kinglea Court. As we continue to expand and innovate in the Care sector, were seeking an individual who is passionate about promoting our services, enhancing bra

Through the collecting and analysing of data, plus working collaboratively with our Regional Marketing Manager and the wider Senior Management Team (SMT), the Group Customer Relations Manager will use factual “data driven” models and information, combined with authentic excellent customer servic

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Delivering an exceptional customer service to all customers. Carrying out stock replenishment, ensuring all areas of the store remain tidy and inviting for our customers. Meeting high standards of display and visual merchandising helping customers find what they're looking for easily.

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