Customer relations manager jobs in LiverpoolCrear alertas

Kemola Restaurant and Lounge Limited operates a premium restaurant and lounge offering African, Nigerian, and Caribbean cuisine, alongside a growing portfolio of catering services, private events, corporate functions, and entertainment-led experiences. In addition to on-site dining, the business generates revenue through event bookings, off-site catering, alcohol-led entertainment, and digital delivery platforms. We are currently expanding, diversifying our portfolio, marketing our at universities such as Liverpool John Moore University and Edge Hill University, and expanding into the wider community, whilst planning additional branches. As part of our structured growth strategy, we are seeking a Business Development Manager to focus on commercial development, revenue growth, client acquisition, and market expansion planning. This role is strategic and commercial in nature and does not involve day-to-day restaurant supervision or operational management. Role Purpose The Business Development Manager will be responsible for identifying, developing, and managing new and existing revenue opportunities across restaurant-led events, catering services, corporate bookings, partnerships, and future expansion initiatives. The role supports senior management by providing market insight, commercial analysis, and structured growth planning. Key Responsibilities Business & Revenue Development • Identify and develop new revenue streams across catering, private events, corporate functions, and entertainment-led offerings., • Build and manage a pipeline of corporate and private clients, converting enquiries into confirmed bookings and long-term relationships., • Support pricing strategies for events, catering packages, and bundled service offerings to maximise revenue and profitability. Market Research & Commercial Analysis • Conduct market research to assess customer demand, competitor activity, and growth opportunities within the local and regional hospitality and events market., • Analyse sales data, booking trends, and performance metrics to inform commercial decisions and future planning., • Support feasibility analysis for potential expansion into new locations, services, or delivery channels. Client, Contract & Partnership Management • Develop and maintain relationships with corporate clients, event organisers, suppliers, promoters, and third-party platforms., • Support the negotiation and management of commercial agreements, event contracts, and partnership arrangements., • Ensure contractual terms, deposits, and commercial risks are appropriately assessed and managed. Sales, Promotions & Brand Growth • Plan and coordinate targeted promotional initiatives, themed events, and seasonal campaigns to increase bookings and customer retention., • Work with marketing support to strengthen brand visibility across digital platforms and community networks., • Support the development of proposals and presentations for corporate and high-value event clients. Financial & Performance Oversight • Contribute to budgeting, revenue forecasting, and cost analysis for business development activities., • Monitor performance against agreed revenue targets and provide structured reports to senior management., • Support management decision-making through clear commercial reporting and analysis. Strategic Support & Reporting • Provide regular updates on business development activity, pipeline status, market trends, and growth opportunities., • Support senior management in developing longer-term commercial and expansion strategies. The Ideal Candidate • 2 years’ experience in business development, commercial analysis, client management, or revenue-focused roles, with transferable skills applicable to hospitality or events., • Strong analytical and commercial mindset, with the ability to assess financial performance, pricing, and growth opportunities., • Confident in managing client relationships, preparing proposals, and supporting contract discussions., • Excellent communication, presentation, and stakeholder engagement skills., • Highly organised and capable of managing multiple commercial initiatives simultaneously., • Flexible to attend client meetings and events as required. Qualifications • Bachelor’s degree in Business, Finance, Marketing/Sales, Risk or Project Management or a related field., • Postgraduate qualification or professional training in a commercial or financial discipline is advantageous., • Strong written and spoken English., • Right to work in the UK., • DBS clearance (if required for event-related oversight). Benefits • Salary: £39,000 per annum (£20.00 per hour), • Auto-enrolment pension, • Career development opportunities within a growing hospitality and events business, • Flexible working arrangement (hybrid), • 28 days annual leave (pro-rata) Why This Role Is Required As Kemola Restaurant and Lounge continues to grow its events, catering, and corporate bookings, the business requires a dedicated commercial role to manage client development, revenue planning, and market analysis. This position ensures that growth is structured, commercially sustainable, and aligned with long-term expansion objectives, while allowing operational managers to focus on service delivery.

Job description: Property Manager Now Rooms is the Number One Shared-Housing agency in Liverpool, with over 700 rental units across Liverpool and Wirral. Our goal is to make every HMO feel like home — to live, work, study, connect, and thrive, and our lettings team work tirelessly to match like-minded tenants and create long-lasting, harmonious house-share communities. We have an exciting opportunity for a motivated, focused and experienced Property Manager with a great work ethic and excellent customer service skills, to join our friendly & hardworking office team based in Liverpool. This role requires an organised, proactive, and confident candidate with plenty of office & property management experience, enthusiasm and a keen desire to enhance their skills and knowledge of the property industry. We are looking for someone who is passionate about delivering 5* service and upholding the Now Rooms brand, whilst helping us drive the business forward. This is a challenging role which is ideal for someone who thrives upon working in a fast-moving environment. You will be part of a team dedicated to enhancing the customer journey by providing knowledgeable, friendly and efficient customer service. If this sounds like you, and you’d like to become part of our growing team, we want to hear from you! About the Role Duties and responsibilities include: • Be the main point of contact for our customers as you manage your own portfolio of HMO and single let properties., • Efficient management of your own diary, coinciding with the team to ensure office cover is always present., • Coordinate, schedule and manage repairs and reactive maintenance for your portfolio., • Organise and conduct periodic, check out and inventory inspections, assisting the tenant(s) throughout the process., • Organise contractors, gain quotations, issue works orders and obtain invoices for works carried out, as well as carry out maintenance quality checks and site surveys., • Conduct weekly and monthly compliance reports and ensure property compliance certificates are in date and arrange any renewals required., • Manage deposit claims, informing tenants, negotiating to ideally agree where possible., • Deal with deposit claims and disputes that may arise and submitting evidence on the DPS website., • Assist with the process and collection of any tenant arrears; chasing, liaising with landlords, serving eviction notices where necessary., • Serve other relevant section notices to tenants., • General queries relating to the properties., • Complete any other delegated tasks that may assist the smooth running of the sites and property office., • Onboarding and offboarding properties and clients as and when needed. Candidate requirements: • Minimum 2 years’ experience in similar role, including HMO & Student Lettings, • Good understanding of the lettings/property management process and current legislation changes is essential, as well as knowledge of property legislation in general., • Self-motivated; must be able to work on your own initiative., • Keen interest in Property Management and Lettings, • Computer literate and proficient in Microsoft office, • Desire to be an integral part of a thriving team, • High level of verbal and written communication skills, • Full Driving Licence and use of own car, • Strong and Confident telephone manner, • Excellent time & organisation skills, • Excellent attention to detail and following processes, • Knowledge of local area preferable, • Willing to work additional hours where needed to continue providing an exceptional service, • Willingness to learn and develop Job Types: Full-time, Permanent Normal working hours: Monday to Friday 9-5 Salary: circa £30,000 Company benefits • The company will support the successful candidate with industry relevant Continuous professional Development, for example the Association of Residential Letting Agents (ARLA)., • 20 days paid holiday plus bank holidays and birthday, • Additional 1 days paid holiday with every year of employment, • Staff incentives/Employee bonus scheme, • Regular team events/dinner/lunches, • Employee wellness programme, • Mileage allowance of 45p per mile