Trabajos customer relations manager en Newcastle Upon TyneCrear alertas

Location: Newcastle upon Tyne, NE1 2HJ (office based) Workingpattern: full time, permanent Salary: £27,000 - £30,000 per annum \n About Independent Utility Advice \n Independent Utility Advice is a utility consultancy helping businesses reduce costs and manage their energy requirements through expert advice, procurement and ongoing account management. We focus on strong customer service, commercial insight and long-term value for our clients. \n About the role \n We're looking for an experienced HR Administrator to join our growing People team. It's a good fit if you have excellent attention to detail and enjoy supporting employees and managers across a wide range of HR activities. \n The role suits an HR Administrator ready to take the next step in their career. Alongside core HR administration, you'll get exposure to a broad range of people matters and a clear development pathway towards an HR Advisor position. \n Working closely with the Head of HR, you'll support the delivery of an efficient and professional HR service, making sure employee records, documentation and HR processes are managed accurately and within agreed timescales. As your knowledge and confidence grow, you'll take on more responsibility for first-line advice to managers and for supporting employee relations matters. \n We're a growing business, so flexibility and teamwork matter to us. This advert covers the main responsibilities of the role but isn't exhaustive — from time to time you may be asked to support other tasks that contribute to the success of the team and wider business. \n What you'll be doing \n\n • Providing accurate HR administration across the full employee lifecycle, including new starters, contractual changes and leavers\n, • Preparing contracts of employment, offer letters, HR correspondence and other employee documentation\n, • Maintaining accurate employee records within the HRIS, meeting confidentiality and data protection requirements\n, • Completing Right to Work checks and other pre-employment screening\n, • Monitoring probation periods, absence records and other key HR milestones\n, • Supporting employee relations matters including absence, probation, performance management, disciplinary and grievance processes\n, • Assisting the Head of HR with employee relations casework, building towards ownership of straightforward cases\n, • Supporting managers with absence management and return-to-work processes\n, • Coordinating recruitment and onboarding activities for a well-organised new starter experience\n, • Producing routine HR reports and management information\n, • Preparing and providing accurate employee and payroll information to the external payroll provider within required timescales\n, • Responding to employee and manager queries on HR policies, procedures and processes\n, • Supporting the review and improvement of HR policies, procedures, templates and ways of working\n, • Developing your knowledge of employment legislation and HR best practice with a view to progressing into an HR Advisor role\n\n What you'll bring \n Essential \n\n • Previous experience in an HR Administrator or similar HR support role\n, • Strong understanding of HR administration and the employee lifecycle\n, • Experience using HR systems and maintaining accurate employee records\n, • Exposure to employee relations matters, including absence, probation, performance management, disciplinary and grievance processes\n, • Good understanding of UK employment law and HR best practice, with a willingness to keep developing it\n, • Strong organisational skills, excellent attention to detail and the ability to manage competing priorities\n, • Confident written and verbal communication skills\n, • Ability to build effective working relationships with employees and managers at all levels\n, • Ability to handle sensitive and confidential information appropriately\n, • Organised and comfortable working in a busy commercial business\n\n Desirable \n\n • Industry experience, though this isn't essential\n, • CIPD Level 3 qualification or equivalent experience\n, • Experience preparing payroll information for external payroll providers\n, • Experience supporting recruitment and onboarding activities\n, • A genuine desire to develop and progress into an HR Advisor role\n\n What's on offer \n\n • Private healthcare\n, • Cycle to Work Scheme\n, • Tech Scheme\n, • 50% discount on LNER train travel\n, • Hotel and restaurant discounts\n, • Team social events and incentives\n, • Early Friday finishes (performance based)\n, • Paid day off on your birthday\n, • Structured onboarding and ongoing training\n, • Clear development pathway towards an HR Advisor position\n\n Additional information \n This role is office based in Newcastle upon Tyne. All offers are subject to standard pre-employment checks, including Right to Work verification. \n You may have experience of the following: HR Administrator, HR Assistant, People Administrator, HR Officer, Human Resources Administrator, HR Coordinator, People Services Administrator, HR Support Administrator, HR and Payroll Administrator, Junior HR Advisor.

Your primary focus will be on building trust and credibility within our growing developer and customer community — both within the Axelera AI community (. As a Developer Relations and Community Manager at Axelera AI, you will be responsible for growing the developer base using Axelera technologies

What makes the perfect pub? It’s great ales, delicious food, a welcoming atmosphere, and the warm welcome from a team that’s at the heart of everything we do. The Inn Collection Group is a multi-award-winning pubs with rooms company, proudly located in some of the most outstanding destinations across the North of England and Wales. At ICG, we deliver exceptional hospitality by living and breathing our core values of respect, customer focused, warmth, and honesty, all with the goal of Making people happy through heartfelt hospitality. • Celebrate your birthday with an extra paid holiday., • Build your future with support from our development programmes., • Take the time you need to rest and recharge; Paid Breaks are on us., • Enjoy 50% off food at any of our Inns, • Relax with a stay at any of our Inns during January, February, and March for just £1., • Take advantage of the chance to explore our beautiful locations, with 1/3 off room bookings all year round., • Experience a spontaneous trip away with £50 on same day bookings, • It’s not just for you—your loved ones can enjoy 15% off bed and breakfast too!, • 24/7 confidential support is always there when you need it with our Employee Assistance Programme, • Contribute to a company that gives back through our Give-inn back scheme, • Join an award-winning team recognised as the Best Pub Employer at the Publican Awards., • Enjoy the convenience of free on-site parking, • Flexible working and work from home opportunities Rooted in the North, our support hub at Quorum Business Park in Newcastle serves as a central space where all our departments come together to collaborate and innovate. Located in a thriving business community, it reflects our strong connection to the region while providing a modern, dynamic environment to drive our collective success. The eCRM& Loyalty Executive will play a key role in the day-to-day delivery of The Inn Collection Group's CRM, emailmarketingand loyalty programmes. Working closely with the eCRM& Loyalty Manager and wider marketing team, the role will support the delivery of engaging and effective customer communications across email and the Inn Crowd app. The role will be responsible for building campaigns, supporting loyalty activity, maintaining accurate customer communications and providing regular reporting to support campaign optimisation. This role is suited to a highly organised and detail-focused marketing professional who is looking to develop specialist expertise in CRM, email marketing, customer data and loyalty. • Build and schedule email and app marketing campaigns in line with the CRM and wider marketing calendar., • Support the delivery of newsletters, promotional campaigns, loyalty communications and customer lifecycle communications., • Create email audiences and segments based on agreed campaign requirements., • Support customer segmentation to ensure relevant and targeted communications are delivered to the appropriate audiences., • Carry out campaign QA and testing to ensure emails are accurate, correctly displayed and functioning before deployment., • Testing of subject lines, content and campaign approaches., • Email content creation, including copy, subject lines, calls-to-action and campaign content., • Work with the eCRM& Loyalty Manager to build and maintain automated customer journeys., • Support email data uploads and data preparation where required., • Ensure all campaigns are delivered in line with brand guidelines and CRM best practice., • Complete monthly data capture and reporting for email and app activity., • Support campaign reporting and monitor key performance metrics., • Produce regular reports to support the identification of trends and opportunities., • Complete weekly site-level email data capture and reporting., • Support the maintenance of accurate and up-to-date customer data., • Assist with audience and data queries to support CRM activity., • Support the day-to-day administration of the Inn Crowd loyalty programme., • Assist with the setup, testing and creation of loyalty perks and offers., • Create and maintain supporting assets for loyalty perks and promotions., • Support the delivery of loyalty campaigns across email and app channels., • Build and schedule app push notifications., • Manage and respond to customer queries received through the app marketing inbox., • Support the creation and delivery of app and loyalty communications., • Assist with app content and promotional updates., • Create and manage briefs for the graphic design team., • Coordinate the creation of assets required for CRM, email and loyalty activity., • Ensure campaign assets are supplied in the correct format and within agreed deadlines., • Support the communication of new app, email and loyalty promotions to relevant internal teams., • Work closely with the eCRM& Loyalty Manager to deliver CRM and loyalty activity., • Collaborate with the wider marketing team to ensure CRM activity supports wider marketing campaigns., • Support communications to sites and internal teams regarding app, loyalty and email initiatives., • Work with Customer Relations and other relevant teams to ensure accurate customer communications., • Support ad hoc CRM and loyalty projects where required., • Highly organised with excellent attention to detail., • Strong written communication and copywriting skills., • Comfortable managing multiple campaigns and deadlines., • Strong interest in CRM, email marketing, loyalty and customer engagement., • Good understanding of customer segmentation and targeted marketing., • Confident working with data and reporting., • Methodical approach to campaign testing and quality assurance., • Proactive and willing to learn new systems and platforms., • Comfortable working collaboratively across multiple teams., • Experience in a marketing, email marketing, CRM or digital marketing role., • Experience using an email marketing or CRM platform., • Experience building and sending marketing campaigns., • Strong copywriting and communication skills., • Experience using Excel and other Microsoft Office programmes., • Excellent attention to detail., • Ability to manage multiple tasks and deadlines., • Experience with customer segmentation and audience creation., • Experience supporting loyalty programmes or customer retention activity., • Experience with app marketing or push notifications., • Experience within hospitality, leisure, retail or another customer-focused industry., • Basic understanding of customer data and campaign performance reporting. This role provides the opportunity to develop specialist expertise across: • CRM and email marketing, • Customer data and segmentation, • Automated customer journeys, • Loyalty marketing, • App marketing and customer engagement, • Campaign testing and optimisation, • Reporting and customer insight There is a clear progression opportunity towards a SenioreCRM& Loyalty Executive role, with increased responsibility for campaign ownership, CRM planning, journey development, segmentation strategy, loyalty promotions and CRM platform expertise. #J-18808-Ljbffr

At Arctic Wolf, we're not just navigating the cybersecurity landscape - we're redefining it. Our global team of dedicated Pack members is driving innovation and setting new industry standards every day. Our impact speaks for itself: we've earned recognition on the Forbes Cloud 100, CNBC Disruptor 50, Fortune Future 50, and Fortune Cyber 60 lists, and we recently took home the 2024 CRN Products of the Year award. We’re proud to be named a Leader in the IDC MarketScape for Worldwide Managed Detection and Response Services and earning a Customers' Choice distinction from Gartner Peer Insights. Our Aurora Platform also received CRN’s Products of the Year award in the inaugural Security Operations Platform category. Join a company that’s not only leading, but also shaping, the future of security operations. Our mission is simple: End Cyber Risk. We are seeking a dynamic People Manager to support our Go-to-Market (GTM) organisation across the EMEA region. • Strategic Business Partnership Partner with the VP, People on overall HR strategies and projects. Serve as a trusted advisor and strategic People partner to regional GTM leaders, enabling execution of business strategy through effective workforce planning, org design, talent development, and change leadership. Proactively identify people-related risks and opportunities and partner with leaders to develop and implement solutions that support growth, performance, and engagement. Demonstrate strong revenue and GTM acumen by partnering with leaders on capacity planning, productivity, incentive implications, and organizational tradeoffs. Collaborate and communicate with HR team and other appropriate stakeholders to ensure execution of HR Integration Strategy related to mergers and acquisitions. Advise on UK and EMEA employment law practices in partnership with internal and external council. Practice on Disciplinary and Grievance Procedures. Support change management initiatives tied to GTM transformation, including role clarity, operating model shifts, territory changes, and scaling leaders through growth, • Talent & Performance Enablement Partner with leaders, VP, People and HR COEs to build and execute talent strategies, including hiring plans, succession planning, leadership development, and capability building across GTM functions. Lead and support performance management processes locally Coach senior leaders on effective people leadership, difficult conversations, and employee relations matters with consistency and sound judgment. Guide and coach leaders through employee relations matters while mitigating risk and operating within our core values and culture tenets., • Program Design & Execution Collaborate closely with People team partners (Total Rewards, Talent Acquisition, People Operations, Finance) to ensure programs are aligned, compliant, and impactful Use data and insights to measure outcomes, inform decisions, and continuously refine people strategies. Partner closely with Director of Global Compliance and other key stakeholders on compliance related projects and needs, • Employee Experience & Culture Ensure fair, consistent application of policies, practices, and employment standards across geographies, in partnership with Legal Support global employee engagement efforts and partner with leaders to address themes and improvement areas., • Excellent time management and organizational skills., • Understanding of productivity signals to inform people decisions, • Executive Presence – Comfortable influencing Directors/C-suite with confidence, clarity, and sound judgment, • Change & Ambiguity Management – Thrives in fast-moving, evolving environments with incomplete information, • Data-Informed Decision Making – Uses people and business data to drive insights, recommendations, and prioritization, • Coaching Capability – Proven ability to elevate frontline and senior leaders through effective coaching, • Strong problem-solving skills – self-motivated/driven, • Interpersonal savvy and ability to relate effectively with a wide variety of customers., • Creativity, • Influencing without authority, • Problem Solving Judgment & Risk Assessment – Balances employee experience, speed, and compliance, • Communication, • 5+ years of progressive HR/People Business Partner experience, including direct support of senior leaders in a complex, fast-growing organization., • Strong practical command of UK employment legislation and the ACAS Code of Practice on Disciplinary and Grievance Procedures, • Demonstrated experience supporting Go-to-Market, and/or revenue-generating teams, • Proven ability to influence, coach, and challenge senior leaders with confidence and credibility, • Experience supporting a workforce distributed across a multi-country EMEA environment, • Bachelor’s Degree or equivalent experience, • Proficiency in MS Office applications, • Prior experience in technology, SaaS, or high-growth environments., • Experience leading and executing on projects related to overall people strategy At Arctic Wolf, we foster a collaborative and inclusive work environment that thrives on diversity of thought, background, and culture. This is reflected in our multiple awards, including Top Workplace USA (2021-2024), Best Places to Work – USA (2021-2024), Great Place to Work – Canada (2021-2024), Great Place to Work – UK (2025), and Kununu Top Company – Germany (2025). Our commitment to bold growth and shaping the future of security operations is matched by our dedication to customer satisfaction, with over 7,000 customers worldwide and more than 2,000 channel partners globally. As we continue to expand globally and enhance our technology, Arctic Wolf remains the most trusted name in the industry. Arctic Wolf recognises that success comes from delighting our customers, so we work together to ensure that happens every day. We believe in diversity and inclusion, and truly value the unique qualities and unique perspectives all employees bring to the organization. And we appreciate that—by protecting people’s and organisations’ sensitive data and seeking to end cyber risk— we get to work in an industry that is fundamental to the greater good. We celebrate unique perspectives by creating a platform for all voices to be heard through our Pack Unity program. We encourage all employees to join or create a new alliance. See more about our Pack Unity here. We know that through our mission to End Cyber Risk we will continue to engage and give back to our communities. • Equity for all employees, • 28 days annual leave, 8 bank holidays and paid volunteering days off, • Pension plan employer match, • Training and career development programs, • Robust Employee Assistance Program (EAP) with mental health service, • Comprehensive private benefits plan including medical insurance, virtual GP, optical and dental cashback, life insurance (4x basic salary) and group income protection., • Fertility support and paid parental leave Arctic Wolf is an Equal Opportunity Employer and considers applicants for employment without regard to race, colour, religion, sex, orientation, national origin, age, disability, genetics, or any other basis forbidden under federal, provincial, or local law. Arctic Wolf is committed to fostering a welcoming, accessible, respectful and inclusive environment ensuring equal access and participation for people with disabilities. If you require any accommodations by emailing . If you require a reasonable accommodation for any part of the application or hiring process, you may make a request by calling the Arctic Wolf general contact number at 1-888-272-8429 and asking to speak to Recruiting, or by emailing . Conducts duties and responsibilities in accordance with AWN’s Information Security policies, standards, processes and controls to protect the confidentiality, integrity and availability of AWN business information (in accordance with our employee handbook and corporate policies). Background checks are required for this position. This position may require access to information protected under U.S. export control laws and regulations, including the Export Administration Regulations (“EAR”). Please note that, if applicable, an offer for employment will be conditioned on authorisation to receive software or technology controlled under these U.S. export control laws and regulations. #J-18808-Ljbffr

At Arctic Wolf, we're not just navigating the cybersecurity landscape - we're redefining it. Our global team of dedicated Pack members is driving innovation and setting new industry standards every day. Our impact speaks for itself: we've earned recognition on the Forbes Cloud 100, CNBC Disruptor 50, Fortune Future 50, and Fortune Cyber 60 lists, and we recently took home the 2024 CRN Products of the Year award. We’re proud to be named a Leader in the IDC MarketScape for Worldwide Managed Detection and Response Services and earning a Customers' Choice distinction from Gartner Peer Insights. Our Aurora Platform also received CRN’s Products of the Year award in the inaugural Security Operations Platform category. Join a company that’s not only leading, but also shaping, the future of security operations. Our mission is simple: End Cyber Risk. We’re looking for a People Manager to be part of making this happen, based in our Newcastle HQ office, UK. We are seeking a dynamic People Manager to support our Go-to-Market (GTM) organisation across the EMEA region. This role is a critical partner to senior leaders, people managers and employes across our Go-to-Market organization, helping enable business growth through thoughtful people strategy, strong leadership partnership, and scalable talent programs. Partner with the VP, People on overall HR strategies and projects. Serve as a trusted advisor and strategic People partner to regional GTM leaders, enabling execution of business strategy through effective workforce planning, org design, talent development, and change leadership. Proactively identify people-related risks and opportunities and partner with leaders to develop and implement solutions that support growth, performance, and engagement. Demonstrate strong revenue and GTM acumen by partnering with leaders on capacity planning, productivity, incentive implications, and organizational tradeoffs. Collaborate and communicate with HR team and other appropriate stakeholders to ensure execution of HR Integration Strategy related to mergers and acquisitions. Advise on UK and EMEA employment law practices in partnership with internal and external council. Practice on Disciplinary and Grievance Procedures. Support change management initiatives tied to GTM transformation, including role clarity, operating model shifts, territory changes, and scaling leaders through growth. Partner with leaders, VP, People and HR COEs to build and execute talent strategies, including hiring plans, succession planning, leadership development, and capability building across GTM functions. Lead and support performance management processes locally. Coach senior leaders on effective people leadership, difficult conversations, and employee relations matters with consistency and sound judgment. Guide and coach leaders through employee relations matters while mitigating risk and operating within our core values and culture tenets. Collaborate closely with People team partners (Total Rewards, Talent Acquisition, People Operations, Finance) to ensure programs are aligned, compliant, and impactful. Use data and insights to measure outcomes, inform decisions, and continuously refine people strategies. Partner closely with Director of Global Compliance and other key stakeholders on compliance related projects and needs. Ensure fair, consistent application of policies, practices, and employment standards across geographies, in partnership with Legal. Support global employee engagement efforts and partner with leaders to address themes and improvement areas. • Excellent time management and organizational skills., • Understanding of productivity signals to inform people decisions., • Executive Presence – Comfortable influencing Directors/C-suite with confidence, clarity, and sound judgment., • Change & Ambiguity Management – Thrives in fast-moving, evolving environments with incomplete information., • Data-Informed Decision Making – Uses people and business data to drive insights, recommendations, and prioritization., • Coaching Capability – Proven ability to elevate frontline and senior leaders through effective coaching., • Strong problem-solving skills – self-motivated/driven., • Interpersonal savvy and ability to relate effectively with a wide variety of customers., • Creativity., • Influencing without authority., • Problem Solving Judgment & Risk Assessment – Balances employee experience, speed, and compliance., • Communication., • 5+ years of progressive HR/People Business Partner experience, including direct support of senior leaders in a complex, fast-growing organization., • Strong practical command of UK employment legislation and the ACAS Code of Practice on Disciplinary and Grievance Procedures., • Demonstrated experience supporting Go-to-Market, and/or revenue-generating teams., • Proven ability to influence, coach, and challenge senior leaders with confidence and credibility., • Experience supporting a workforce distributed across a multi-country EMEA environment., • Bachelor’s Degree or equivalent experience., • Proficiency in MS Office applications., • Prior experience in technology, SaaS, or high-growth environments., • Experience leading and executing on projects related to overall people strategy. At Arctic Wolf, we foster a collaborative and inclusive work environment that thrives on diversity of thought, background, and culture. This is reflected in our multiple awards, including Top Workplace USA (2021-2024), Best Places to Work – USA (2021-2024), Great Place to Work – Canada (2021-2024), Great Place to Work – UK (2025), and Kununu Top Company – Germany (2025). Our commitment to bold growth and shaping the future of security operations is matched by our dedication to customer satisfaction, with over 7,000 customers worldwide and more than 2,000 channel partners globally. As we continue to expand globally and enhance our technology, Arctic Wolf remains the most trusted name in the industry. Arctic Wolf recognises that success comes from delighting our customers, so we work together to ensure that happens every day. We believe in diversity and inclusion, and truly value the unique qualities and unique perspectives all employees bring to the organization. And we appreciate that—by protecting people’s and organisations’ sensitive data and seeking to end cyber risk— we get to work in an industry that is fundamental to the greater good. We celebrate unique perspectives by creating a platform for all voices to be heard through our Pack Unity program. We encourage all employees to join or create a new alliance. See more about our Pack Unity here. All wolves receive compelling compensation and benefits packages, including: • Equity for all employees, • 28 days annual leave, 8 bank holidays and paid volunteering days off, • Pension plan employer match, • Training and career development programs, • Robust Employee Assistance Program (EAP) with mental health service, • Comprehensive private benefits plan including medical insurance, virtual GP, optical and dental cashback, life insurance (4x basic salary) and group income protection., • Fertility support and paid parental leave Arctic Wolf is an Equal Opportunity Employer and considers applicants for employment without regard to race, colour, religion, sex, orientation, national origin, age, disability, genetics, or any other basis forbidden under federal, provincial, or local law. Arctic Wolf is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics, or any other basis forbidden under federal, provincial, or local law. Arctic Wolf is committed to fostering a welcoming, accessible, respectful, and inclusive environment ensuring equal access and participation for people with disabilities. As such, we strive to make our entire employee experience as accessible as possible and provide accommodations as required for candidates and employees with disabilities. Please let us know if you require any accommodations by emailing . If you require a reasonable accommodation for any part of the application or hiring process, you may make a request by calling the Arctic Wolf general contact number at 1-888-272-8429 and asking to speak to Recruiting, or by emailing . • Conducts duties and responsibilities in accordance with AWN’s Information Security policies, standards, processes and controls to protect the confidentiality, integrity and availability of AWN business information (in accordance with our employee handbook and corporate policies)., • Background checks are required for this position., • This position may require access to information protected under U.S. export control laws and regulations, including the Export Administration Regulations (“EAR”). Please note that, if applicable, an offer for employment will be conditioned on authorisation to receive software or technology controlled under these U.S. export control laws and regulations. #J-18808-Ljbffr

What makes the perfect pub? It’s great ales, delicious food, a welcoming atmosphere, and the warm welcome from a team that’s at the heart of everything we do. The Inn Collection Group is a multi-award-winning pubs with rooms company, proudly located in some of the most outstanding destinations across the North of England and Wales. At ICG, we deliver exceptional hospitality by living and breathing our core values of respect, customer focused, warmth, and honesty, all with the goal of Making people happy through heartfelt hospitality. • Celebrate your birthday with an extra paid holiday., • Build your future with support from our development programmes., • Take the time you need to rest and recharge; Paid Breaks are on us., • Enjoy 50% off food at any of our Inns, • Relax with a stay at any of our Inns during January, February, and March for just £1., • Take advantage of the chance to explore our beautiful locations, with 1/3 off room bookings all year round., • Experience a spontaneous trip away with £50 on same day bookings, • It’s not just for you—your loved ones can enjoy 15% off bed and breakfast too!, • 24/7 confidential support is always there when you need it with our Employee Assistance Programme, • Contribute to a company that gives back through our Give-inn back scheme, • Join an award-winning team recognised as the Best Pub Employer at the Publican Awards., • Enjoy the convenience of free on-site parking, • Flexible working and work from home opportunities Rooted in the North, our support hub at Quorum Business Park in Newcastle serves as a central space where all our departments come together to collaborate and innovate. Located in a thriving business community, it reflects our strong connection to the region while providing a modern, dynamic environment to drive our collective success. The eCRM& Loyalty Executive will play a key role in the day-to-day delivery of The Inn Collection Group's CRM, emailmarketingand loyalty programmes. Working closely with the eCRM& Loyalty Manager and wider marketing team, the role willsupport the delivery of engaging and effective customer communications across email and the Inn Crowd app. The role willbe responsible forbuilding campaigns, supporting loyalty activity,maintainingaccuratecustomercommunicationsand providing regular reporting to support campaign optimisation. This role is suited to a highly organised and detail-focused marketing professional who is looking to develop specialistexpertisein CRM, email marketing, customerdataand loyalty. • Build and schedule email and app marketing campaigns in line with the CRM and wider marketing calendar., • Support the delivery of newsletters, promotional campaigns, loyaltycommunicationsand customer lifecycle communications., • Create email audiences and segments based on agreed campaign requirements., • Support customer segmentation to ensure relevant and targeted communications are delivered to theappropriate audiences., • Carry out campaign QA and testing to ensure emails areaccurate, correctly displayed and functioning before deployment., • Testing of subject lines,contentand campaign approaches., • Email content creation, including copy, subject lines, calls-to-actionand campaign content., • Work with theeCRM& Loyalty Manager to build andmaintainautomated customer journeys., • Support email data uploads and data preparation whererequired., • Ensure all campaigns are delivered in line with brand guidelines and CRM best practice., • Complete monthly data capture and reporting for email and app activity., • Support campaign reporting andmonitorkey performance metrics., • Produce regular reports to support the identification of trends and opportunities., • Complete weekly site-level email data capture and reporting., • Support the maintenance ofaccurateand up-to-date customer data., • Assistwith audience and data queries to support CRM activity., • Support the day-to-day administration of the Inn Crowd loyalty programme., • Assistwith the setup, testing and creation of loyaltyperksand offers., • Create andmaintainsupporting assets for loyaltyperksand promotions., • Support the delivery of loyalty campaigns across email and app channels., • Build and schedule app push notifications., • Manage and respond to customer queries received through the app marketing inbox., • Support the creation and delivery of app and loyalty communications., • Assistwith app content and promotional updates., • Create and manage briefs for the graphic design team., • Coordinate the creation of assetsrequiredfor CRM,emailand loyalty activity., • Ensure campaign assets are supplied in the correct format and within agreed deadlines., • Support the communication of new app,emailand loyalty promotions to relevant internal teams., • Work closely with theeCRM& Loyalty Manager to deliver CRM and loyalty activity., • Collaborate with the wider marketing team to ensure CRM activity supports wider marketing campaigns., • Support communications to sites and internal teamsregardingapp,loyaltyand email initiatives., • Work with Customer Relations and other relevant teams to ensureaccuratecustomer communications., • Support ad hoc CRM and loyalty projects whererequired., • Highly organised with excellent attention to detail., • Strong written communication and copywriting skills., • Comfortable managing multiple campaigns and deadlines., • Strong interest in CRM, email marketing,loyaltyand customer engagement., • Good understanding of customer segmentation and targeted marketing., • Confident working with data and reporting., • Methodical approach to campaign testing and quality assurance., • Proactive and willing to learn new systems and platforms., • Comfortable working collaboratively across multiple teams., • Experience in a marketing, email marketing,CRMor digital marketing role., • Experience using an email marketing or CRM platform., • Experience building and sending marketing campaigns., • Strong copywriting and communication skills., • Experience using Excel and other Microsoft Office programmes., • Excellent attention to detail., • Ability to manage multiple tasks and deadlines., • Experience with customer segmentation and audience creation., • Experience supporting loyalty programmes or customer retention activity., • Experience with app marketing or push notifications., • Experience within hospitality, leisure,retailor another customer-focused industry., • Basic understanding of customer data and campaign performance reporting. This roleprovidesthe opportunity to develop specialistexpertiseacross: • CRM and email marketing, • Customer data and segmentation, • Automated customer journeys, • Loyalty marketing, • App marketing and customer engagement, • Campaign testing and optimisation, • Reporting and customer insight There is a clear progression opportunity towards a SenioreCRM& Loyalty Executive role, with increased responsibility for campaign ownership, CRM planning, journey development, segmentation strategy, loyaltypromotionsand CRM platformexpertise. #J-18808-Ljbffr

What makes the perfect pub? It’s great ales, delicious food, a welcoming atmosphere, and the warm welcome from a team that’s at the heart of everything we do. The Inn Collection Group is a multi-award-winning pubs with rooms company, proudly located in some of the most outstanding destinations across the North of England and Wales. At ICG, we deliver exceptional hospitality by living and breathing our core values of respect, customer focused, warmth, and honesty, all with the goal of Making people happy through heartfelt hospitality. • Celebrate your birthday with an extra paid holiday., • Build your future with support from our development programmes., • Take the time you need to rest and recharge; Paid Breaks are on us., • Enjoy 50% off food at any of our Inns, • Relax with a stay at any of our Inns during January, February, and March for just £1., • Take advantage of the chance to explore our beautiful locations, with 1/3 off room bookings all year round., • Experience a spontaneous trip away with £50 on same day bookings, • It’s not just for you—your loved ones can enjoy 15% off bed and breakfast too!, • 24/7 confidential support is always there when you need it with our Employee Assistance Programme, • Contribute to a company that gives back through our Give-inn back scheme, • Join an award-winning team recognised as the Best Pub Employer at the Publican Awards., • Enjoy the convenience of free on-site parking, • Flexible working and work from home opportunities Rooted in the North, our support hub at Quorum Business Park in Newcastle serves as a central space where all our departments come together to collaborate and innovate. Located in a thriving business community, it reflects our strong connection to the region while providing a modern, dynamic environment to drive our collective success. The eCRM& Loyalty Executive will play a key role in the day-to-day delivery of The Inn Collection Group's CRM, emailmarketingand loyalty programmes. Working closely with theeCRM& Loyalty Manager and wider marketing team, the role will support the delivery of engaging and effective customer communications across email and the Inn Crowd app. The role willbe responsible forbuilding campaigns, supporting loyalty activity,maintainingaccuratecustomercommunicationsand providing regular reporting to support campaign optimisation. This role is suited to a highly organised and detail-focused marketing professional who is looking to develop specialistexpertisein CRM, email marketing, customerdataand loyalty. • Build and schedule email and app marketing campaigns in line with the CRM and wider marketing calendar., • Support the delivery of newsletters, promotional campaigns, loyaltycommunicationsand customer lifecycle communications., • Create email audiences and segments based on agreed campaign requirements., • Support customer segmentation to ensure relevant and targeted communications are delivered to theappropriate audiences., • Carry out campaign QA and testing to ensure emails areaccurate, correctly displayed and functioning before deployment., • Testing of subject lines,contentand campaign approaches., • Email content creation, including copy, subject lines, calls-to-actionand campaign content., • Work with theeCRM& Loyalty Manager to build andmaintainautomated customer journeys., • Support email data uploads and data preparation whererequired., • Ensure all campaigns are delivered in line with brand guidelines and CRM best practice., • Complete monthly data capture and reporting for email and app activity., • Support campaign reporting andmonitorkey performance metrics., • Produce regular reports to support the identification of trends and opportunities., • Complete weekly site-level email data capture and reporting., • Support the maintenance ofaccurateand up-to-date customer data., • Assistwith audience and data queries to support CRM activity., • Support the day-to-day administration of the Inn Crowd loyalty programme., • Assistwith the setup, testing and creation of loyaltyperksand offers., • Create andmaintainsupporting assets for loyaltyperksand promotions., • Support the delivery of loyalty campaigns across email and app channels., • Build and schedule app push notifications., • Manage and respond to customer queries received through the app marketing inbox., • Support the creation and delivery of app and loyalty communications., • Assistwith app content and promotional updates., • Create and manage briefs for the graphic design team., • Coordinate the creation of assetsrequiredfor CRM,emailand loyalty activity., • Ensure campaign assets are supplied in the correct format and within agreed deadlines., • Support the communication of new app,emailand loyalty promotions to relevant internal teams., • Work closely with theeCRM& Loyalty Manager to deliver CRM and loyalty activity., • Collaborate with the wider marketing team to ensure CRM activity supports wider marketing campaigns., • Support communications to sites and internal teamsregardingapp,loyaltyand email initiatives., • Work with Customer Relations and other relevant teams to ensureaccuratecustomer communications., • Support ad hoc CRM and loyalty projects whererequired., • Highly organised with excellent attention to detail., • Strong written communication and copywriting skills., • Comfortable managing multiple campaigns and deadlines., • Strong interest in CRM, email marketing,loyaltyand customer engagement., • Good understanding of customer segmentation and targeted marketing., • Confident working with data and reporting., • Methodical approach to campaign testing and quality assurance., • Proactive and willing to learn new systems and platforms., • Comfortable working collaboratively across multiple teams., • Experience in a marketing, email marketing,CRMor digital marketing role., • Experience using an email marketing or CRM platform., • Experience building and sending marketing campaigns., • Strong copywriting and communication skills., • Experience using Excel and other Microsoft Office programmes., • Excellent attention to detail., • Ability to manage multiple tasks and deadlines., • Experience with customer segmentation and audience creation., • Experience supporting loyalty programmes or customer retention activity., • Experience with app marketing or push notifications., • Experience within hospitality, leisure,retailor another customer-focused industry., • Basic understanding of customer data and campaign performance reporting. This roleprovidesthe opportunity to develop specialistexpertiseacross: • CRM and email marketing, • Customer data and segmentation, • Automated customer journeys, • Loyalty marketing, • App marketing and customer engagement, • Campaign testing and optimisation, • Reporting and customer insight There is a clear progression opportunity towards a SenioreCRM& Loyalty Executive role, with increased responsibility for campaign ownership, CRM planning, journey development, segmentation strategy, loyaltypromotionsand CRM platformexpertise. #J-18808-Ljbffr

We are the internal recruitment partner for our client, an established, internationally focused science and manufacturing SME, we are supporting them in their search for an ambitious and commercially minded Head of Operations & Finance. With a strong reputation for scientific rigour, integrity and technical excellence, the business has an established international customer and supplier base and is entering an exciting period of continued growth. This is a highly influential senior leadership position, offering the opportunity to shape the organisation's financial performance, people strategy and operational effectiveness. Reporting directly to the Managing Director, you'll take ownership of the company's Finance and HR functions, providing the commercial insight, financial discipline and operational leadership required to support sustainable growth. This is not a traditional finance role. You'll operate at both a strategic and hands on level, with responsibility spanning financial planning and reporting, cash management, international trade, R&D tax, HR, payroll, systems, facilities and operational processes. You'll work closely with the Managing Director, operational teams, Science and Engineering colleagues and a range of established external professional advisers. • Lead the company's financial strategy, business planning and growth initiatives; provide commercial insight, analysis and KPI reporting; prepare budgets, forecasts and long-term financial plans; supervise the Finance Manager; and oversee monthly management accounts and year-end statutory reporting., • Ensure compliance with UK accounting standards, tax and statutory requirements; manage cash flow, working capital and banking relationships; maintain strong financial controls, governance and internal procedures; liaise with auditors, accountants, insurers and professional advisers; and coordinate R&D tax credit claims, including identifying qualifying projects and costs, maintaining supporting documentation, ensuring compliance and monitoring available incentives and grants., • Manage the financial aspects of international trading, including foreign currency exposure, import/export requirements, VAT and international tax compliance, supplier payments and customer terms; support inventory management, costing and margin analysis; and monitor profitability across products, customers and regions., • Coordinate and organise company logistics, including procurement, subcontracting, distribution and temporary exports for exhibitions; negotiate rates and manage shipping suppliers, carriers and freight forwarders., • Ensure international shipping documentation and import/export declarations comply with customs laws and global trade regulations., • Oversee accurate and compliant monthly payroll; manage employee benefits including pensions, Permanent Health Insurance, Death in Service, EV schemes and other benefit programmes; liaise with payroll providers, pension administrators and external advisers; and maintain accurate employee records and HR documentation., • Manage company insurance policies, including employer's liability, public liability, professional indemnity, travel and property insurance, and liaising with brokers and insurers on renewals, claims and policy administration., • Oversee company premises and facilities administration, including lease renewals and rates, and manage relationships with landlords and management agents., • Lead and implement HR strategy, policies and procedures aligned with business objectives and growth; work with the HR Business Partner on HR strategies and initiatives; support organisational, workforce and succession planning; and ensure compliance with UK employment legislation and accurate HR records, contracts and policies., • Oversee employee relations including disciplinary, grievance, absence and performance matters; oversee recruitment, onboarding, training and development; promote engagement, wellbeing, retention and an inclusive culture; and drive health, safety and compliance by working with operational leadership to embed a proactive safety culture, ensure regulatory compliance, minimise risk and protect employee wellbeing., • Oversee Finance and HR systems, including accounting, payroll, HRIS and business systems, ensuring data integrity, security and efficiency; lead system improvements, automation and reporting enhancements; and work with internal stakeholders and external providers on upgrades, integration and digitalisation., • Maintain robust system controls, user access governance, data protection and cybersecurity awareness. The successful candidate will be able to demonstrate the following: We're looking for a qualified finance professional with strong commercial awareness and the confidence to operate as a key member of the senior leadership team. • Proven experience in a senior finance leadership role within manufacturing, engineering or supply chain sectors., • Experience operating within a fast-paced SME or owner-managed business environment., • Experience managing international financial operations and multi-currency transactions., • Strong understanding of management accounting, cash flow and operational finance., • Excellent commercial awareness and analytical capability., • Strong communication and stakeholder management skills., • Strong leadership and people management skills., • A hands-on, commercially minded leader who can think strategically while maintaining strong attention to detail., • Live within a commutable distance to the offices based in RochesterPreferred experience:, • Experience managing UK R&D tax credit claims within a scientific or engineering environment., • Experience with ERP systems within manufacturing., • Previous experience supporting business growth or transformation projects., • Proven experience leading the successful implementation and rollout of IT systems, ensuring effective stakeholder engagement, seamless adoption and minimal disruption to business operations., • Knowledge of international trade finance and import/export processes., • Qualified accountant holding CIMA, ACCA, ACA, ICAS or an equivalent recognised professional accounting designation., • Competitive salary: circa £80,000, depending on experience, • Working hours: 37.5 hours per week, Monday to Friday, with a 30-minute unpaid break, • Holiday entitlement: 33 days per year, inclusive of bank and public holidays, • Pension: Employer contribution of 7.5%, • Death in Service: Available, subject to eligibility, • Permanent Health Insurance: Available, subject to eligibility #J-18808-Ljbffr

Neptune North was founded in 2024 as a joint venture between Oliver Wyman, a global leader in management consulting and part of the NYSE-listed Marsh, and Rokos Capital Management, a global alternative investment fund manager. Our people are exceptional technical experts, who thrive on exploiting leading-edge technologies to solve the most complex problems. We provide bespoke technology solutions to businesses operating in the banking and financial services, private capital and defence industries. Our working environment is founded on principles of trust, collaboration and shared purpose. We pride ourselves both on the high calibre of our people, and on the supportive workplace they create, where each individual is given autonomy to grow and thrive. From our headquarters in Newcastle upon Tyne, UK, we operate across our international office network. We are expanding rapidly, building teams in key markets to stay close to our clients and talent. • We are looking for exceptional talent with excellent communication skills, • Collaboration is key, both internally and with our clients. We believe we do our best work when we are together and working hand in hand with business users, • Curiosity is something we embrace and value highly, • We want people who are positive and passionate, have proven problem solving capabilities, can work quickly to find solutions to complex challenges and unlock big opportunities, • People need to be able to take ownership and be trusted to deliver, going the extra mile, • We want people who are highly motivated and have a high desire to learn, • Provide day-to-day HR guidance to managers and employees across your assigned business area(s), advising on policies, best practices, and people matters as they arise., • Partner with HR Business Partner(s) to deliver talent management initiatives and year-end talent and performance processes., • Manage sensitive employee relations matters, including performance and absence management., • Facilitate core HR processes such as training requests, internal transfers, and terminations, ensuring a smooth and consistent employee experience., • Contribute to broader HR initiatives - such as policy reviews, engagement programmes, and process improvements - in partnership with HR Operations and other specialist areas., • Take ownership of client-area-specific projects and ad hoc reporting as they emerge, bringing a proactive and solutions-oriented approach., • 3-5 years of experience in an HR Generalist or HR Analyst role, ideally within a fast-paced environment, • A solid grounding in UK employment law and HR best practice, • Strong interpersonal and communication skills (both written and verbal), • Highly organised with the ability to manage multiple priorities, balancing operational delivery with longer-term projects, • A proactive, solutions-oriented mindset; comfortable with ambiguity and willing to take ownership of challenges, • An Undergraduate Degree in a relevant subject, • You can have an impact from day one - we empower and trust our people to leverage their skillsets, • Work on a wide variety of initatives alongside exceptionally talented people, • Deliver demonstrable business value working hand-in-hand with the customer, • Learn from industry experts on how financial markets and world economies work, • Exercising judgement and acumen to understand the true business need beyond the stated requirements, • Challenging current systems and processes to achieve common goals through technical excellence and innovation #J-18808-Ljbffr