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Complaints Handler – Banking & Financial Services (Remote) Teleperformance certified as great place to work UK in 2025! At Teleperformance, we deliver an outstanding customer experience, at every single opportunity, as a result of our commitment, passion and dedication to excellence. Due to our success we have exciting opportunities in our Banking and Financial Service sector – You must be able to evidence minimum 1 years previous experience in Complaints Handling in Financial Services within an FCA Regulated environment (UK). Start Dates: Various 2026 • Salary: From £30,000 per annum, • Location: Work From Home, • Training: 2 weeks then 2 weeks Grad Bay, • Contract: Permanent, Full Time (40hrs) (must be fully flex), • Background Checking:, • Right to Work in the UK, • Criminal Record Check, • Credit Check, • CIFAS and Sanctions checks, • Any other associated checks Job Profile Summary We are looking for a highly motivated individual who delivers on customer promises and consistently demonstrates and maintains strong knowledge of different products, policies and procedures within work streams. Able to work flexibly across different work streams including responding to medium complex/regulated complaints. Successful candidates will be able to communicate clearly with customers and colleagues both orally and in written form, ensuring decisions can be understood by customers. You will enjoy a fast paced environment and adapt well to change. The ideal candidate will ensure adherence to policies, training & competence scheme and risk frameworks at all times, whilst delivering excellent customer service in the resolution of complaints within SLAs and deadlines. TP and client values will be displayed at all times. Job Description • Work within current standard compliance processes, systems, and procedures, and reports simple non-compliance issues., • Prepare routine letters, memoranda and reports for approval, while following up on pending issues., • Provide a quality service to customers by processing cases, dealing with complex queries and/or investigating and resolving customer problems, and may identify new customer retention or business opportunities., • Produce accurate reports for others by collecting data from a variety of standard sources and inputting that data into standard formats., • Prepare moderately complex documents by using multiple computer applications (such as Microsoft Office), while also gathering and summarising data for reports., • Collect and prepare standard data related to ongoing issues. Essential Experience: • Minimum 12 months experience of complaint handling in financial sevices regulated environement in the UK, • Excellent telephone manner, with the ability to build rapport with the customer to ensure they feel supported, receive best in class service at every touchpoint and have a clear understanding of next steps, • Excellent verbal and written communicaton, • Organised, able to confidently manage assigned workloads whilst prioritising targets and deadlines, • Objection handling whilst remaining professional Values we look for you to have: • Process Excellence- Doing things well means something to you and you will always strive to improve on your work., • Collaboration- You enjoy working with others and you like working as a team player., • Communication- You can speak and write clearly and in a confident manner., • Emotional Intelligence- You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others., • Open-Mindedness- You are able to be open to different ways of thinking and new ideas., • Critical Thinking- You are able to think logically when making decisions., • Solution Orientation- Having a forward thinking mindset focused on resolving challenges., • Entrepreneurship- Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset. Disclaimer Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address. . If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority. Disclaimer Please note, only candidates who meet specific language proficiency scores will be able to proceed on this campaign, this supersedes any other pass mark you may receive. Where you pass the assessment but not the above requirements we will endeavour to find other suitable roles for you however this may not be possible, in this instance we reserve the right to reject your application.

To be responsible and accountable for the performance of a call centre(s) to include achievement of financial targets including revenue generation, operational profitability and margin delivery, service levels, client requirements and KPIs. To lead, develop, motivate, manage and organise a number of teams across different client requirements through development of a high-performance culture. To be an effective member of the senior management team. Experience • Extensive knowledge and experience of successfully operating at a senior level in a contact centre environment, • Extensive knowledge and experience of managing multiple complex campaigns delivering to client requirements maintaining excellent client relationships to enable growth., • Proven track record in achieving financial targets including revenue, profit and margin achievement., • Excellent communication skills, • The ability to build a culture of openness, achievement and commercial success, • Proven track record in leadership of successful teams., • Must be able to work independently with remote management., • Displays vision in identifying new business opportunities with existing and potential clients for the benefit of the business and commercial awareness to drive these forward., • Committed to the delivery of a high level of customer service, able to establish strong working relationships with customers understand their needs and deliver commercial success., • Demonstrates the ability to challenge traditional approaches and looks for better ways of working., • Solid commercial awareness and the ability to act commercially to avail of profit opportunities in the short and longer term., • Drives for results and conveys urgency in driving issues to a conclusion., • Ability to persuade and influence others with proven negotiations., • Inspiring leader who can build a high morale, high performance culture, • Influences others and adds value in the delivery of the operational goals and targets., • Actively contributes to the development of skills of others by managing their performance, providing constructive feedback and providing development opportunities., • Good understanding of call centre technologies and proven experience of optimising the same., • Succession planning Key Results Area Achieving Financial & Non-Financial Targets • Drive centre profitability through dynamic process management, enhanced resource utilization, ensure the operational financial goals for the centre are met on a month by month basis and contribute to the overall financial objectives of the company., • Proactively analyse industry needs/trends and make recommendations to the Board as the need arises., • Work closely with the Client Services function to assess the potential development of existing client contracts and to drive performance to achieve such potential., • Identify and control business costs, recommend and implement improvements of budget performance and improve control mechanisms in conjunction with the Commercial function., • Work effectively with the Sales & Marketing function to take maximum advantage of any potential development of new clients., • Design, develop, deliver and monitor client, internal processes and KPIs., • Introduce robust and effective change controls in an environment where the situation is complex, continually changing, and difficult to analyse and control., • Identify opportunities to improve productivity Effective Operational Call Centre Management • Manage call quality, staffing levels and workflow to ensure maximum productivity, call and data handling efficiency., • Liaise with all departments to ensure KPI/SLAs are achieved., • Provide knowledgeable reference point for problem resolution and escalated contacts., • Ensure valid information is provided in handover to incoming duty manager and relevant others., • Identify and implement improvement actions within remit to maximise outputs of team., • Act as the recognised expert on TOPS at the site ensuring all management comply with TOPS, promoting and supporting TOPS., • Build a culture of effective two way communication using appropriate tools., • Engender a culture of two way communication that makes employees feel that their opinions are considered., • Ensure decisions made are explained and are effective, • Ensure open and honest communications are fostered through multiple channels and communication skills of team members are developed., • Ensure team members know who the operations management team are and that management are available to team members., • Develop and utilise a variety of communications methods to ensure that all team members receive appropriate and timely information regarding individual, campaign, site and company performance, • Build a culture of feedback and continuous improvement across the site or operational area incorporated into Company framework of monitoring, coaching and performance development., • Make employees feel valued, ensuring that attrition targets are met and positive, • Employee Survey feedback is achieved as well as building a high performing culture of positive employee relations where employees are actively engaged in the business., • Ensure employees are encouraged to remain with the company through a range of interventions including risk assessment of potential leavers, internal career development opportunities, succession planning., • Create a positive climate on the team through effective communications, team building, clear focus on objectives and regular feedback. Management of External Relationships / Suppliers • Maintain and grow the business relationship with professional bodies., • Proactively raise the Company profile within the marketplace both in terms of business and recruitment activity., • Build excellent relationships with client contacts as an enabler for market growth. ISO Standards • Provide management direction and support for information security in accordance with business requirements and relevant laws and regulations, • Support the organisation in identifying security requirements and assess the risks and threats., • Once risks and/or treats have been evaluated you will be responsible for being part of the decision-making work streams to agree and select the most appropriate controls that are presented to you. Competencies Required • Leadership, • Managing Performance, • Planning & Organising, • Corporate Awareness, • Developing others #LI-CW1

Now accepting applicants for Focus Group studies. Earn up to £700 per week part-time working from home. Must register to see if you qualify. No Customer Service Representative Agent experience needed. Customer Service Representative Agent Work From Home - Part Time Remote Focus Group Panelists Our company is seeking individuals to participate in National & Local Paid Focus Groups, Clinical Trials, and Market Research assignments. With most of our paid focus group studies, you have the option to participate remotely online or in-person. This is a great way to earn additional income from the comfort of your home. Compensation: £55 - £120 (per 1 hour session) £250 - £700 (multi-session studies) Job Requirements: Show up at least 10 mins before discussion start time. Participate by completing written and oral instructions. Complete written survey provided for each panel. MUST actually use products and/or services, if provided. Then be ready to discuss PRIOR to meeting date. Qualifications: Must have either a smartphone with working camera or desktop/laptop with webcam Must have access to high speed internet connection Desire to fully participate in one or several of the above topics Ability to read, understand, and follow oral and written instructions. Customer service representative agent experience is not necessary. Job Benefits: Flexibility to take part in discussions online or in-person. No commute needed should you choose to work from home remotely. No minimum hours. You can do this part-time or full-time Enjoy free samples from our sponsors and partners in exchange for your honest feedback of their products. You get to review and use new products or services before they are released to the public. You must apply on our website and complete a set of questionnaire to see if you qualify. This position is perfect for anyone looking for temporary, part-time or full-time work. The hours are flexible and no previous experience is required. If you are a customer service representative agent or someone just looking for a flexible part time remote work from home job, this is a great way to supplement your income.

Now accepting applicants for Focus Group studies. Earn up to £700 per week part-time working from home. Must register to see if you qualify. No Customer Service Representative Agent experience needed. Customer Service Representative Agent Work From Home - Part Time Remote Focus Group Panelists Our company is seeking individuals to participate in National & Local Paid Focus Groups, Clinical Trials, and Market Research assignments. With most of our paid focus group studies, you have the option to participate remotely online or in-person. This is a great way to earn additional income from the comfort of your home. Compensation: £55 - £120 (per 1 hour session) £250 - £700 (multi-session studies) Job Requirements: Show up at least 10 mins before discussion start time. Participate by completing written and oral instructions. Complete written survey provided for each panel. MUST actually use products and/or services, if provided. Then be ready to discuss PRIOR to meeting date. Qualifications: Must have either a smartphone with working camera or desktop/laptop with webcam Must have access to high speed internet connection Desire to fully participate in one or several of the above topics Ability to read, understand, and follow oral and written instructions. Customer service representative agent experience is not necessary. Job Benefits: Flexibility to take part in discussions online or in-person. No commute needed should you choose to work from home remotely. No minimum hours. You can do this part-time or full-time Enjoy free samples from our sponsors and partners in exchange for your honest feedback of their products. You get to review and use new products or services before they are released to the public. You must apply on our website and complete a set of questionnaire to see if you qualify. This position is perfect for anyone looking for temporary, part-time or full-time work. The hours are flexible and no previous experience is required. If you are a customer service representative agent or someone just looking for a flexible part time remote work from home job, this is a great way to supplement your income.

Now accepting applicants for Focus Group studies. Earn up to £700 per week part-time working from home. Must register to see if you qualify. No Customer Service Representative Agent experience needed. Customer Service Representative Agent Work From Home - Part Time Remote Focus Group Panelists Our company is seeking individuals to participate in National & Local Paid Focus Groups, Clinical Trials, and Market Research assignments. With most of our paid focus group studies, you have the option to participate remotely online or in-person. This is a great way to earn additional income from the comfort of your home. Compensation: £55 - £120 (per 1 hour session) £250 - £700 (multi-session studies) Job Requirements: Show up at least 10 mins before discussion start time. Participate by completing written and oral instructions. Complete written survey provided for each panel. MUST actually use products and/or services, if provided. Then be ready to discuss PRIOR to meeting date. Qualifications: Must have either a smartphone with working camera or desktop/laptop with webcam Must have access to high speed internet connection Desire to fully participate in one or several of the above topics Ability to read, understand, and follow oral and written instructions. Customer service representative agent experience is not necessary. Job Benefits: Flexibility to take part in discussions online or in-person. No commute needed should you choose to work from home remotely. No minimum hours. You can do this part-time or full-time Enjoy free samples from our sponsors and partners in exchange for your honest feedback of their products. You get to review and use new products or services before they are released to the public. You must apply on our website and complete a set of questionnaire to see if you qualify. This position is perfect for anyone looking for temporary, part-time or full-time work. The hours are flexible and no previous experience is required. If you are a customer service representative agent or someone just looking for a flexible part time remote work from home job, this is a great way to supplement your income.

Now accepting applicants for Focus Group studies. Earn up to £700 per week part-time working from home. Must register to see if you qualify. No Customer Service Representative Agent experience needed. Customer Service Representative Agent Work From Home - Part Time Remote Focus Group Panelists Our company is seeking individuals to participate in National & Local Paid Focus Groups, Clinical Trials, and Market Research assignments. With most of our paid focus group studies, you have the option to participate remotely online or in-person. This is a great way to earn additional income from the comfort of your home. Compensation: £55 - £120 (per 1 hour session) £250 - £700 (multi-session studies) Job Requirements: Show up at least 10 mins before discussion start time. Participate by completing written and oral instructions. Complete written survey provided for each panel. MUST actually use products and/or services, if provided. Then be ready to discuss PRIOR to meeting date. Qualifications: Must have either a smartphone with working camera or desktop/laptop with webcam Must have access to high speed internet connection Desire to fully participate in one or several of the above topics Ability to read, understand, and follow oral and written instructions. Customer service representative agent experience is not necessary. Job Benefits: Flexibility to take part in discussions online or in-person. No commute needed should you choose to work from home remotely. No minimum hours. You can do this part-time or full-time Enjoy free samples from our sponsors and partners in exchange for your honest feedback of their products. You get to review and use new products or services before they are released to the public. You must apply on our website and complete a set of questionnaire to see if you qualify. This position is perfect for anyone looking for temporary, part-time or full-time work. The hours are flexible and no previous experience is required. If you are a customer service representative agent or someone just looking for a flexible part time remote work from home job, this is a great way to supplement your income.

A leading IT and Cyber Security provider in Gateshead is seeking a Network Support Engineer. The ideal candidate will possess strong technical skills and a passion for problem solving, providing remote network support while ensuring excellent customer service. Responsibilities include diagnosing net

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Project Engineer - (Must Be Eligible for UK SC Clearance) Defence electronics | Gateshead (on-site) £40,000-£50,000 This role sits within a UK defence engineering team delivering electronics-led systems to MOD and international customers. You'll join an established team and report directly to the Defence lead. What you'll work on You'll support defence programmes across three technical areas: Communications Information Systems (CIS) Fighting Vehicles (electronics and mechanical systems) Electronic Warfare (RF and electronics-focused) Typical work includes: Engineering support across ILS and in-service projects Reviewing technical documentation and reporting findings Supporting engineering change Working with engineers, compliance, and defence customers Background that fits Essential Electronics, electrical, systems, or communications engineering background Level 6 Qualification in Engineering related discipline Experience delivering engineering products or technical services Eligible for UK SC clearance Beneficial Defence or security sector experience Transferable backgrounds considered: Oil & Gas, Rail Exposure to ILS or engineering change Professional registration (e.g. CEng, MIET). Location & working pattern Gateshead (Team Valley) On-site role with some flexibility at manager discretion Office and customer sites - not remote or hybrid by default 37.5 hours/week, flexitime available Salary & benefits £40,000-£50,000 base salary Salary sacrifice pension Cycle to work scheme Annual leave increasing with length of service Flexitime Interview process Stage 1: Interview with Defence lead and engineer Stage 2: On-site interview in Gateshead, including review of a technical body of work Interviews available immediately

Zenith are looking to recruit an experienced Management Apprenticeship Trainer, to provide excellent teaching and learning sessions for Level 3 and Level 5 apprenticeship standards, both face to face and remotely. Manage a caseload of learners and employers ensuring timely achievements and progression. Support the raising of standards in accordance with the aims and strategic objectives of the organisation. Role responsibilities and requirements: • To deliver high quality sessions for Level 3 Team Leader, Level 5 Coaching Professional and Level 5 Management apprenticeship standards. Using methods that will stimulate learning appropriate to learner needs and the demands of the programme both face to face and remote, 1-2-1 and in groups when required., • Prepare relevant course/subject materials including resources, lesson plans and SOL that effectively meet awarding body requirements., • Complete and use initial assessment results to ensure learning needs are met., • Liaison with employers (where needed) on the development of training programmes to satisfy employer requirements and add value to learners., • Monitor learner progress to ensure learning continues and learners achieve in a timely manner., • To support the achievement of KPI’s, business performance, and contractual targets for learner retention and success rates., • Provide thorough feedback to employers and learners during reviews on progress., • Seek feedback from learners on learning support materials to review and improve the service and learning experience., • Work closely with the Quality and Compliance Team to ensure paperwork associated with the programme is completed to a high standard within required timescales, and that systems and processes are followed and are in line with contractual deadlines., • Act on feedback from teaching observations, employers, peers, or other review processes., • Keep fully up to date with Ofsted, Awarding Organisations, and other stakeholder requirements., • To comply with IQA standards and participate in IQA activities with a willingness to gain qualifications where needed., • Provide impartial advice and guidance to all learners to support progression., • Promote Safeguarding and Prevent, British Values, Maths and English in all sessions., • Promote and monitor equality and diversity in all aspects of the role and record issues that may arise., • Deliver additional sessions and one to one support where required to ensure all learners can succeed., • Track and record learner progress ensuring that accurate and reliable information on predicted achievement and success rates are readily available., • Complete monthly caseload reports., • Contribute to external audits from awarding organisations and funders., • Maintain up to date knowledge of all programmes including apprenticeships, our commercial offer and recruitment services., • Provide a high level of customer service to all learners and parties contacting the business. Have experience delivering vocational qualifications to groups of learners and individuals from a range of backgrounds, along with substantial occupational competence. Hold a full teaching qualification - PGCE, PCET, DTLLS Recognised Assessor award: D32/D33, A1, TAQA or CAVA Experience in supervisory/management roles Must have excellent written and verbal communication skills with the ability to communicate professionally at all levels. Experience of unsupervised working and using own initiative. Experience of online learning and assessment platforms. The ability to work in a target orientated environment and achieve required measures of success and quality. Understand different learning styles and how to differentiate through various teaching methods. Be able to motivate self and learners to achieve. Be willing to work flexible hours and locations as required, be committed and enthusiastic. Excellent organisational, IT and administrative skills Full, clean driving licence and use of a vehicle must be flexible with travel. (Business insurance is compulsory)

Everest are now seeking a Sales Manager; This is a superb opportunity for an experienced sales professional or sales manager who is now looking to stretch their business development and management potential to the next level. With flexibility of hybrid working, you will be supported to achieve impressive and realistic OTE’s with qualified appointments, industry leading training, ongoing coaching and development from local senior management to make you and your team a success. What you’ll be doing Leading, managing and motivating a team of self-employed Sales Consultants, you’ll be proud of them and confident in developing your team using your existing and growing sales abilities. Driving recruitment activity of self-employed Sales Representatives to complement your existing team, and recruitment of Door to Door Canvassers and Door to Door Canvass Team Leaders to your set targets. Responsibility for providing appropriate training, coaching and development of your self-employed sales team to Company standards and policies. Encourage the Sales Team to generate own leads though approved methods whilst managing leads from internal sources. Ensure that the Sales Team present the approved Finance presentation, in accordance with FCA regulations, and our internal policies and procedures to every potential customer. Work closely with the Sales Director to deliver on the business plan, ensuring sales targets are achieved in accordance with product specifications, pricing structures and profit margins, maximising the conversion of all leads to achieve set targets. Preparation and presentation of regular sales reports. What we’re looking for Successful proven experience as a Sales Representative or Sales Manager who has consistently exceeded targets in sales and marketing. Ideally experienced within Home Improvements (or similar!) . Ideally, experience of recruiting self-employed Sales Professionals. Highly motivated, with the natural ability to motivate & guide people to achieve targets. Meet strict deadlines in a targeted sales environment. Excellent negotiation skills. Experience of remote meetings/sales appointments, although not essential. Have a proactive approach and results driven. Flexible towards varied workloads and working hours . Able to provide a consistently high level of customer service. Committed to continuous personal development through internal resources and own initiatives. A driver with a full UK driving licence and your own car. What We Offer This is truly a career where your hard work pays off – the more you put in, the more you get out! With OTE potential between £50,000 - £100,000 pa, plus the opportunity to benefit from additional incentives. You’ll receive industry-leading training within your role to help you reach your full sales management potential. Competitive salary £25,396.80 Basic with OTE between £50k - 100k Uncapped performance-related earnings Hybrid working arrangements Our Company is committed to monitoring & aligning its Policies with up-to-date Government guidance on reducing the spread of respiratory infections in the workplace. Through the Company’s value of “Succeed Together” we are committed to Equality, Diversity and Inclusion. We recruit the ‘best person for the job’ regardless of any protected characteristics as defined by the Equality Act 2010 creating an inclusive working environment and culture for our employees

Zenith are looking to recruit an experienced HR Trainer to work from its head office in Hebburn. As an HR Trainer you will be a commercially minded HR professional, providing practical HR support to Zenith customers as part of the Recruit, Retain and Thrive project. Also, from April 2026 deliver high-quality teaching, learning and assessment for HR apprenticeships (primarily Level 3 HR Support, with potential to support Level 5 in time), making sure learners achieve on time and employers see value. You must have real HR experience in industry and be confident translating “what good HR looks like” into training, coaching and documentation for learners and employers. You will also work to funding/compliance standards, Ofsted expectations and Zenith’s internal quality framework. Role responsibilities: HR Support (Client-Facing) * Be a named HR contact for a portfolio of Zenith customers, providing timely, inclusive, risk aware advice on ER, absence, performance, probation, recruitment and onboarding. * Draft/ review HR documentation (contracts, handbooks, policies, letters) in line with UK employment law and ACAS guidance. * Coach line managers to handle day-to-day HR issues confidently and consistently. * Align HR support to business needs - retention, engagement, restructuring, growth hiring. * Spot opportunities to introduce Zenith’s wider services (recruitment, apprenticeships, skills bootcamps, commercial HR training) and pass into the wider team. * Create and foster a peer network of HR managers. Apprenticeship Delivery & Teaching * Deliver engaging workshops/sessions (face-to-face and remote) * HR legislation and policy * Recruitment and selection * Employee lifecycle and onboarding * Performance management and appraisal * Employment law and ethics * HR systems and data handling * Prepare lesson plans and schemes of work that meet the apprenticeship standard and reflect current HR practice. * Use initial assessment to tailor learning for apprentices with different starting points. * Liaise with employers to make sure training reflects live HR tasks in their business. * Set, mark and give feedback on work-based tasks, portfolio evidence and EPA readiness. * Promote Maths/English in context (e.g. interpreting HR metrics, writing HR reports). Learner & Employer Management * Manage a caseload of learners and employers, ensuring timely achievement and progression. * Monitor progress on the e-portfolio/LMS and intervene early where learners fall behind. * Provide impartial IAG on HR career routes (HR Assistant → HR Advisor → CIPD, etc.). * Deliver commercial or CPD HR training when required. Quality, Compliance & Safeguarding * Ensure compliance with awarding body, ESFA and Ofsted requirements - including audit readiness, IQA and accurate record keeping. * Attend caseload reviews and contribute to internal and external audits. * Promote Safeguarding, Prevent, British Values and EDI in all sessions. * Maintain up-to-date knowledge of employment law, CIPD standards and changes in the HR sector. * Deliver against internal KPIs for retention, success rates, employer satisfaction and documentation. Person Specification Essential CIPD Level 5 (or strong equivalent HR generalist experience). Recent in-house HR/people experience in a commercial or industrial setting. Confident delivering to groups and 1:1, in person and online. Strong written skills - policies, letters, feedback to learners. Good working knowledge of UK employment law and HR best practice. Experience using online learning/assessment platforms. Organised and able to work to targets (learner progress, achievement, customer SLAs). Full, clean driving licence and access to a vehicle; flexible to travel across the region. To believe in and demonstrate Zenith’s values and team charter behaviours. Be willing to work flexible hours and locations as required, be committed and enthusiastic. Desirable Teaching/assessing qualification (AET/PTLLS, CAVA/TAQA, or willing to work towards). Experience of apprenticeships/work-based learning and Ofsted/ESFA requirements. Experience with SMEs where HR is being built from low base. Understanding of how AI/HR tech is emerging in people functions (nice to have for futureproofing delivery). Zenith Training is the fast-growing learning and development division of Zenith People. We work across various sectors, integrating strategic thinking with innovative training to help businesses deliver their strategy and future growth across the Northeast. As an Ofsted Rated Good provider and ISO 9001:2015 certified organisation, we’re committed to maintaining the highest standards of quality and continuous improvement in everything we do. We’re a growing business, and we’re always looking to bring like-minded, talented individuals on board to support the achievement of our business objectives. So if you feel that we sound like the type of business you can see yourself working in and think that you have something to bring to our table, please get in touch – we’d love to hear from you! Benefits of working with Zenith: Enhanced Holiday Package – Enjoy more time off to recharge. Great Working Environment – Supportive, collaborative, and positive culture. Free Parking – Convenient and cost-saving for all staff. Pension Salary Sacrifice – Tax-efficient way to boost your retirement savings. Cycle to Work Scheme – Promote health and sustainability. Extra Pension Contributions – Additional employer contributions after probation. Hybrid Working – 1 day per week working from home (after probation). Social Gatherings – 4 events per year to connect and celebrate. Death in Service (DIS) – 4x salary for peace of mind. Training & Development – Continuous learning and career growth opportunities. Employee Assistance Program (EAP) – Includes a wellbeing app for mental health support. Birthday Off – Celebrate your special day with an extra day off

Continuous Improvement Skills Coach - Lean and Six Sigma certs/quals / Project management cert/qual & experience (Business Improvement Professional) Based anywhere in the UK, national role, mainly remote with some travel Permanent Full Time Monday to Friday to £37kplus 25 days holiday, pension, CPD, support, mileage and expenses Our clientis a leading national training provider delivering Apprenticeship programmes throughout the UK. As an OFTSED Grade 2 Good provider, theyspecialise in Apprenticeship training across a diverse range of Professional Services and Supply Chain & Logistics sectors including Leadership, Management, Freight Forwarding, and Customer Service. The primary task within the role of Improvement Practitioner/Technician Skills Coachis to support and educate learners working towards core Apprenticeship standard qualifications in their journey to a successful end point assessment. The Improvement Practitioner standard course - Teaching across the following programs;Improvement Practitioner and Technician Level 4- We will need you to have had Six Sigma and Lean experience. Key Responsibilities & Objectives: Achieving minimum 88% end-point assessment, leading to a minimum 88% success rate on the Apprenticeship Standard Coach apprentices in business skills by guiding, supporting, providing accountability and encouragement Experience in delivering Lean Six Sigma methodologies, quality improvement and project management training Delivering Improvement technician/practitioner apprenticeship standards. Visiting apprentices in the workplace, providing coaching and assessment Supporting apprentices remotely to provide coaching and assessment via virtual learning platform Establish positive working relationships with clients To facilitate the enhancement of work performance, self-directed learning and personal development Prepare, agree and review apprenticeship learning plans Challenge and develop apprentices skills and abilities to enable them to achieve the best performance results Tracking and reporting progress of planned learning to achieve end-point assessment Be quick to problem solve and produce solutions to any learning or development barriers to apprentices Providing observational and specific feedback, encouraging the apprentice to self-assess their performance and readiness for achievement Ensure best practices and be aware of Health and Safety; Safeguarding; Prevent and related acts. To apply for the role of Continuous Improvement Skills Coach national role please email your cv to Tina Lacey Recruitment is a specialist recruitment agency dedicated to the skills, training and welfare to work/employability sectors nationally. We are committed to giving full free pre-interview advice and guidance right throughout the interview process. TPBN1_UKTJ

A financial services firm is seeking a Customer Service Accreditation Lead to coordinate workforce capability and oversee licensing processes.

A world-leading organization is seeking a Service Designer for a 6-month remote contract, with up to 1 day per month onsite in London. The role involves reviewing end-to-end service journeys, managing service design projects, and engaging with stakeholders to ensure successful outcomes.

A reputable financial services company based in the UK seeks a Customer Service Accreditation Lead to enhance service teams' skills and ensure compliance with standards. Candidates should have a strong background in workforce planning and accreditation management within a regulated customer service

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Make your application after reading the following skill and qualification requirements for this position.

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Join us at Barclays as a Customer Service Advisor and help make a real difference to our customers every day. Whether your background is in customer service, retail, hospitality, or any other role where you've supported customers, this is your chance to bring your passion for helping people to a rol

In-Home Usage Testing is a quick, easy and fun way to make extra cash by telling big brands what you think about their upcoming products and services in the UK market.

Whether your background is in customer service, retail, hospitality, or any other role where you've supported customers, this is your chance to bring your passion for helping people to a role where your empathy and dedication can truly shine. Join us at Barclays as a Customer Service Advisor and hel

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Monday – Thursday: 07:30 – 17:00.The warehouse operative is responsible for ensuring all products are completed to a high standard before dispatch.This role suits someone with strong attention to detail, practical skills and a commitment to quality.Carry out finishing tasks such as sanding, trim

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Aspired talent are looking for a Warehouse Operative with an FLT Counterbalance licence to work for a national company on the day shift working 8am -5pm Monday to Friday.This is long-term work with the opportunity of securing a permanent position.This is a hands on, all rounder, warehouse and FLT ro

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If you’re someone who puts customers at the heart of every decision, understanding their needs, and helping them find the right solution, then this could be the p.

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You will be joining the domestic service team and will be responsible for delivering exceptional, consistent service to customers whilst maximising upselling opportunities. You will be expected to deliver outstanding customer service whilst placing orders via the phone for the customer base. To be c

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Start date: March 2026 \n\n Why this job matters \n\n Are you someone who likes solving problems? Maybe you like gaming or tinkering with technology? If so, you have transferrable skills to succeed in a Customer Service Technical role with EE. You’ll be talking over the phone to customers

What we are able to offer: Customer Service Administrator Enhanced Pension Bonus Scheme Private Health Cover If you are already a Customer Support Administrator, Customer Car. Customer Service Administrator Permanent Cirencester Up to £25,500 Customer Service Administrator required

We are passionate about developing our people \n Volunteering days, so you can give back to your local community \n Optional Private Healthcare and Dental, to protect you and your family \n About the role \n If you’re someone who puts customers at the heart of every decision, un

The responsibilities of the Customer Service Administrator include providing high levels of service to our clients customers. Complete daily allocated tasks as per the Customer Services Team rota. The successful candidate will be self-motivated and pro-active in the role, whilst dealing with custome

We’ll give you training on the rest so you’re ready to talk confidently about all our products and services. The role involves talking to customers over the phone about how we can enhance their digital lives and discuss the right products for them.

Benefits and Rewards on offer; * Remote working after training/probation * Great work/life balance * Bonus Scheme * Permanent contract * You will be working for a prestigious company * Continuous training and development The Company you will be working for; MTrec Commercial are p

High customer service standards. If you have a passion for driving growth, with fantastic communication skills and have the ability to work collaboratively in a fast-paced, team orientated, sales and customer service environment, then we want to hear from you!. Customer Sales Advisor (Entry Level -

Customer Service Coordinator Exeter Full time, Temp to Perm Are you passionate about making a difference through excellent customer service? gap personnel are recruiting for a Customer Service Coordinator for our client in Exeter, Devon. Your daily responsibilities will include: - Answering and

Take the next step in your career with an award-winning Removals and Storage business, supporting complex corporate and government relocations in a customer-focused coordination role. This position is well suited to candidates with a background in transport, logistics, shipping or removals, who have

DX Freight provides next-day or scheduled delivery services for parcels and freight, as well as comprehensive logistics solutions, including warehouse management and the operation of customer-liveried vehicles. We are a leading independent parcel, mail and logistics services company operating throug

Are you someone who likes solving problems? Maybe you like gaming or tinkering with technology? If so, you have transferrable skills to succeed in a Customer Service Technical role with EE. EE Newcastle (BT Customer Contact Centre, Gosforth Park Way, Newcastle upon Tyne NE12 8ET ). You’ll be t

We’ll give you training on the rest so you’re ready to talk confidently about all our products and services. The role involves talking to customers over the phone about how we can enhance their digital lives and discuss the right products for them.

GXO Logistics Supply Chain Inc.Are you looking for a stable, secure warehousing job that will give you a genuine platform to build a career in logistics? If so, read on we have the perfect opportunity for you!.Working at our equipment management site, where its all about recycling & reuse, for one

Join our Lancaster Sales Team and you’ll play a part in this by talking to customers over the phone and helping them choose the right products and services. We’ll provide the comprehensive training you need to make sure you feel confident talking about our amazing tech products and servi

If you’re someone who puts customers at the heart of every decision, understanding their needs, and helping them find the right solution, then this could be the perfect role for you.

Job Title: Warehouse Operative.Contract: Temporary ongoing with permanent opportunities available.Gloucester are recruiting for 12 Warehouse Operatives for their pallets repairing operations.We are looking for candidates who are comfortable using tools such as hammers or nail guns; however, please b

We’ll give you training on the rest so you’re ready to talk confidently about all our products and services. The role involves talking to customers over the phone about how we can enhance their digital lives and discuss the right products for them.