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Regional Leadership. Operational Performance. Customer Excellence. Are you a senior operational - change & transformation leader with experience in engineering services, lift, construction or a related technical industry?Liftec Express - a leading independent provider of lift maintenance, repair and modernisation services - is looking for a Head of Service Operations (London & Southeast) to lead one of its most critical regions. This is a high-impact leadership role responsible for safety, operational performance, customer satisfaction and full P&L ownership, driving service & repair excellence across a large and complex service portfolio. You'll play a key role in shaping operational standards, improving performance and supporting the continued growth of the business.The Role at a Glance Head of Service Operations (Service & Repairs) Andover. Hampshire covering Provinces Region c100 miles radius Competitive Base Salary Plus Extensive Benefits Package inc Car Allowance, Bonus, Generous Pension Full TimeCompany: Pioneer of the British lift industry. Formerly part of global brand Otis - now Private Equity-backed by R Capital. An independent engineering services provider specialising in lift maintenance, repair, modernisation and installation.Pedigree: Supporting major infrastructure across commercial buildings, hospitals, retail estates, transport hubs and government facilities.Culture: Safety, Ethics & Quality FocusedThe Opportunity This is a pivotal role leading Liftec Express' service and repairs operations across London and the Southeast. You will take full ownership of operational delivery, ensuring safe, reliable and high-quality service while driving efficiency, productivity, customer satisfaction and profitability. Working closely with the Managing Director and leadership team, you will lead a large operational team and play a key role in developing a high-performance, customer-focused culture.ResponsibilitiesOperational Leadership & Delivery • Lead the safe delivery of lift maintenance and repair services across the region • Ensure service delivery meets contractual commitments and customer expectations • Drive operational efficiency through planning, scheduling and resource allocation • Implement and monitor service processes and KPIs including productivity and response timesCommercial & P&L Ownership • Take full responsibility for regional P&L performance • Deliver revenue, margin, profitability and cash targets • Identify opportunities to grow the service portfolio and expand customer relationshipsCustomer & Stakeholder Management • Build strong relationships with key customers, consultants and stakeholders • Act as escalation point for operational and service-related issues • Ensure high levels of customer satisfaction and long-term retentionLeadership & Team Development • Lead, coach and develop Service Delivery Managers, Repair Managers and engineers • Build and maintain a high-performing, accountable culture • Drive engagement, performance and continuous improvement across teamsCompliance, Safety & Governance • Maintain the highest EH&S standards across all operations • Ensure compliance with regulations, industry standards and company policies • Support cross-functional and regional initiatives across the businessAbout You You are an experienced operational leader with a strong track record in engineering services, lift, construction or a related technical industry.You will likely have • Proven experience in a senior operational leadership role • Strong track record of improving operational performance and profitability • Experience managing P&L and delivering commercial targets • Ability to build relationships with major clients and senior stakeholders • Experience leading and developing high-performing teams • Strong organisational skills with high levels of ownership and accountability • Excellent communication skills across technical and non-technical audiences • Confidence handling escalations and complex operational challenges • Commercial awareness with the ability to identify growth opportunities • Experience within a transforming, scaling or turnaround business environment would be highly beneficial.Behaviours & Values • Open-minded and inquisitive - embraces continuous improvement • Extreme ownership - takes accountability for results and solutions • Customer centric - prioritises long-term relationships and service excellence • Honesty and integrity - acts with transparency and professionalism • Doing the basics brilliantly - focuses on safety, discipline and consistent executionBenefits • Pension - Aviva • Car allowance • Holiday - 25 days plus bank holidays • Employee Assistance Programme • Death in Service - 3 x Salary • Employee Referral Scheme • Discounts Platform • Enhanced family policiesWhy Join Liftec Express? • Senior leadership role with full operational and commercial ownership • Opportunity to lead a key region within a growing PE-backed business • Strong focus on operational excellence, safety an

About The Role Job Purpose: To support, oversee and manage the quality of installation works and on-site compliance across all heating workstreams, including gas and renewable technologies. The role is responsible for delivering strategically planned, risk-based auditing, alongside coaching, mentoring and site-based support for all employed, self-employed and subcontracted operatives working on behalf of CCS. The Quality Assurance Engineer (MCS Quality Assurance Auditor) will provide both remote and on-site guidance to ensure works are delivered in line with regulatory requirements, industry standards and internal procedures, including those aligned to MCS, PAS 2030/2035, Gas Safe and relevant building and safety regulations. The role will support the Qualifying Supervisor (QS) function across applicable workstreams, contributing to the effective oversight of installation standards, compliance assurance and continuous improvement. This includes supporting renewable technologies (e.g. heat pumps, solar PV/thermal), gas installations and associated systems such as heating controls and ventilation measures. In addition, the role will work closely with operational, compliance and technical teams to drive a consistent, high-quality, right-first-time approach, providing technical guidance, identifying risks, and implementing corrective and preventative actions to improve overall delivery performance. Key Responsibilities: Deliver a structured programme of cyclical, planned and risk-based audits across a defined percentage of work in progress (WIP) and completed installations. Undertake targeted and random audits of operatives and subcontractors based on risk, performance trends and compliance requirements. Complete periodic (e.g. 6-monthly) technical audits across all operatives to ensure consistent standards of installation quality and compliance. Carry out desktop audits of job packs, certification, photographic evidence and system records to validate compliance and accuracy. Provide technical induction support for engineers, including systems (e.g. PDA/field systems), processes and quality expectations. Support and deliver structured mentoring and onboarding programmes for new and developing engineers. Provide remote and on-site technical support to operational teams including installation engineers, service engineers, designers, surveyors, coordinators and subcontractors. Deliver on-site coaching and guidance to improve installation standards, compliance, right-first-time delivery and customer outcomes. Support wider teams (including customer-facing roles) with training and guidance to improve communication, handovers and overall service delivery. Act as a subject matter expert within your discipline, providing technical guidance across heating systems (gas and renewable technologies), associated controls and ventilation where applicable. Support the Qualifying Supervisor (QS) function and contribute to maintaining compliance with relevant schemes and certifications (e.g. MCS, PAS 2030/2035, Gas Safe, Building Regulations). Assist in the preparation for and delivery of external audits and accreditation assessments, as well as internal audit programmes. Contribute to internal management reviews by providing technical insight, audit outcomes, trends and recommendations for continuous improvement. Attend internal and client meetings where required to provide technical guidance and support on quality, compliance and delivery. Work closely with site management, compliance and administrative teams to embed consistent processes and improve governance. Deliver coaching, training sessions and toolbox talks to drive continuous improvement in technical standards and safe working practices. Skills/Qualifications: Minimum of 5 years experience in a technical quality, compliance or supervisory role within heating, retrofit or a related field. Demonstrable experience in coaching, mentoring and supporting operatives, subcontractors and teams to improve performance and compliance. Strong background in auditing, inspection and quality assurance within operational or site-based environments. Relevant technical qualifications in heating, electrical or mechanical disciplines. Experience of working within accredited or regulated environments and supporting certification or audit processes (e.g. MCS, PAS 2030/2035, Gas Safe or equivalent schemes). Good understanding of the social housing sector and the delivery of works within occupied properties. Proven ability to promote and deliver high standards of customer service. Competent in the use of IT systems, including job management platforms and Microsoft Office packages. Working knowledge of compliance, regulatory frameworks and process management within housing, construction or retrofit environments (e.g. Building Regulations, consumer standards, damp and mould obligations). Health & Safety knowledge relevant to site-based works, with SMSTS (or willingness to obtain). Commitment to continuous professional development, including undertaking relevant qualifications (e.g. Retrofit Coordinator or equivalent where applicable). About The Organisation About Us Established in 2007, CCS has been providing high-quality boiler installation services to social housing customers. Our team has grown significantly, allowing us to expand our services and incorporate the latest technologies. Today, CCS is an industry leader in renewable energy installations, dedicated to innovation and excellence. What We Offer Pension Scheme: Auto-enrolment after probation. Flexible Annual Leave: Option to buy or sell leave after probation. Professional Development: Access to in-house and external training. Employee Assistance Programme: 24/7 support. Refer a Friend Bonus: Reward scheme for successful referrals. Parking: Available at office locations. Why Choose CCS? Skill Development: Access to training programmes, coaching, and mentoring. Career Growth: Clear pathways for personal and professional advancement. Long-Term Contracts: Enjoy stability and job security. We are an equal opportunities employer, and we welcome applicants no matter what their ethnicity, gender, sexuality, beliefs, or nationality. TPBN1_UKTJ

A leading greeting card retailer in Andover is seeking a part-time team leader to enhance customer service and elevate sales. The ideal candidate will be customer-focused, able to motivate their team, and manage store operations effectively. This role involves supervising staff, training team member

We are looking for a hands-on people leader, and are genuinely open in terms of your background! We have been supplying complete systems and component parts to dealers and installers across the UK for over 3 decades. Based in the home counties, you will thrive on developing relationships with customers but also improving and mentoring your staff. BASIC SALARY: £80,000 - £100,000 BENEFITS: · Bonus · Car or Car Allowance · Pension · Private Healthcare including Dental and Optical · Life assurance · 25 days holiday LOCATION: An office-based leadership role. With occasional international travel, you could be based anywhere within 75 minutes of our office in Berkshire. As the head of the UK business, you will report directly to the Group. You will be taking on a stable, profitable business with established team members and plenty of industry experience. You'll be heavily involved in the next phase of growth in a mature UK market and will have the benefit of a strong handover from the current General Manager. JOB DESCRIPTION: General Manager As our General Manager, you will lead and develop the UK team to achieve realistic revenue and profit targets set by the wider group. This will also be a business generation and customer facing role, so you will want to keep that customer engagement and enjoy the sales cycle. You will have the autonomy to set sales objectives and strategies and help motivate the sales team how you see fit. In addition to this you will: · Oversee all leadership elements for the business (Full P&L circa £10m t/o) including, Coaching & Motivating. · Working with and developing the team of direct reports as well as overseeing the development of all indirect reports. There is a good mix of experience levels and longevity in our business, however, they do need challenging, mentoring, and supporting. · Carry out regular market analysis to ensure we are aware of our competition and economic indicators that may impact our business. · Help us drive into new market focus areas and ensure we maximise growth opportunities. · Demonstrate operational excellence manage inventory, logistics and assembly teams PERSON SPECIFICATION: General Manager Ultimately, as our General Manager, you'll be a commercially minded business leader (lead-by-example), someone who can clearly demonstrate how you have developed and grown sales in an SME environment, but also how you have influenced and progressed individuals. You will be an expert in client management and in using your position to network senior industry professionals to generate new business. You will ideally have: · Have varied industry exposure with a keen focus on a technical product/service/solution. The person is more important than the experience so the aptitude and interest to learn will trump the industry specificity. · You'll have the gravitas and presence to drive a sales strategy where you are the face of the business. · Experience managing a multi-million-pound P&L · Genuine enthusiasm for the SME environment, this is a role that requires a hands-on candidate who enjoys the "many hats" elements of SME business. THE GROUP: As part of an international group, we are active in a variety of industry and have more than 50 entities across 15 countries. We operate globally but are locally anchored. Each company has its own identity but is part of that bigger picture. We owe our success to a heightened level of cooperation with our customers, our search for sustainable solutions and continuous improvement and the recruitment of talented employees. We value talent, clear communication, an open culture and above all authenticity: that is what makes us an attractive employer and partner. All applicants will be required to sign an NDA prior to progressing. INTERESTED? Please click apply. You will receive an acknowledgement of your application. Wallace Hind Selection, alongside our client embrace diversity, champion equality, and foster inclusion to create a work environment where everyone belongs and thrives. Please Note: Wallace Hind Selection have been chosen as the retained recruitment partner of our client and therefore any direct applications to our client from candidates or agencies will be forwarded on to us direct. REF: MT18464, Wallace Hind Selection

We have an amazing opportunity for a Goods Out/Dispatch Assistant Warehouse Team Leader to join Team OB in our Warehouse in Andover. 37.5 Hours Sunday (13:30pm-21:30pm) Monday (13:30pm-21:30pm) Tuesday (13:30pm-21:30pm) Wednesday (13:30pm-21:30pm) Thursday (13:30pm-21:30pm) We ask for some flexibility around peak periods and team holidays. Our Warehouse is based at Unit 2, 40 Stephenson Close, East Portway Industrial Estate, Andover, SP10 3RU. As a Goods Out/Dispatch Assistant Warehouse Team Leader at OB you will be responsible supporting your Team Leader in a wide range of admin functions that underpin the Goods out operation. You will be responsible for monitoring and coordinating stock functions to support the work load, discrepancies, warehouse space and operations. You will also review and look after packing and dispatching, ensuring all orders are dispatched inline with SLAs and customer standards. You will work in collaboration with your manager to motivate and inspire the Andover team to provide a smooth service for our customers. monitoring the teams performance to ensure that KPIs are met in the Warehouse Managers absence. A bit about us Oliver Bonas is an independent British lifestyle store. We are proud to call ourselves Team OB and believe Oliver Bonas is a truly special place to work. Our company values are Work Hard, Play Hard & Be Kind, and these values sit at the heart of every role here at OB. We are passionate and provide everyone with a fun place to work. Working at OB is more than just a job; its somewhere to build a career you are passionate about. More about the role As an OB Goods out/Dispatch Assistant Warehouse Team Leader, you will: Make sure that all orders that need to be, in line with SLAs are packed and dispatched accordingly. Monitor and chase next day SLA orders to ensure they are picked, packed and shipped on time for next day delivery Check the daily work planner at the start of the shift to ensure all team members are working in the allocated task they have been assigned to. Make sure that incident and accident forms are completed when necessary and sent to the Health and Safety team Check that any emails, teams messages are responded to accordingly. If the incident/query is not urgent, please direct to the relevant ATL on the AM shift for the next day Provide a detailed and accurate handover between PM and AM shift Pick up any issues on the handover that has not been completed in the AM. Check that if there are goods in that need to be put away, it is received, counted and ready to go away that it goes away providing there has been an appropriate handover supplied. Ensure that the IBT spreadsheet is kept on top of and any items that need to be sent are dropped and ready for the next morning. Produce and analyse stock reports from WMS (PVX, Futura) Explore the differences between system reports and physically held stock Bonas Benefits: Generous employee discount up to 50% off OB products Free access to our 24-hour employee assistance programme with Omnia Health offering financial, emotional and vocational support Flexible holiday 30 or 33 days (including bank holidays) increasing to 35 days with length of service. Annual discretionary profit related bonus scheme Auto-enrolment into our pension plan Equity, Diversity and Inclusivity Voice network and EDI team What we look for: Ability to work calmly under pressure. Strong organizational skills Ability to motivate others. Familiar with handheld terminals including Windows CE and Android devices The role will require the use of Microsoft Office, in particular, MS Word, Excel and Outlook Must be physically fit as the role involves regular lifting Focus on diligence and accuracy Have a Forklift Licence/ Or willingness to be trained TPBN1_UKTJ

About the Company We are a rapidly growing shower enclosure manufacturer that has quickly established itself as a market leader following the launch of an innovative shower door concept. Due to continued growth and increasing demand, we are expanding our sales team and looking for a motivated individual to join our dynamic and ambitious organisation. The Role This is an exciting opportunity for a Sales Administrator / Key Account Executive to support a busy sales team and manage customer accounts in a fast-paced environment. You will work closely with internal departments including Design, Purchasing, Manufacturing, and Marketing, ensuring a seamless customer experience from enquiry through to delivery and after-sales support. Key Responsibilities Managing incoming customer enquiries via phone and email Processing and managing sales orders from start to finish Coordinating with internal teams to meet customer requirements and deadlines Maintaining strong relationships with distributors and customers Supporting after-sales service and resolving customer issues Assisting with promotions and customer training alongside the Marketing team Requirements Previous experience in a sales, sales support, or customer service role Strong organisational skills and attention to detail Excellent communication and interpersonal skills A proactive, self-motivated, and results-driven attitude Ability to work both independently and as part of a team Bathroom or construction industry experience (desirable, not essential) Degree preferred but not essential Fluent English (additional languages advantageous) Whats on Offer Competitive salary: £22,000 £28,000 DOE Bonus scheme Pension scheme 20 days holiday + bank holidays Stable, full-time hours (Monday to Friday, 9am5pm) Genuine opportunities for career progression within a growing company Why Apply? This is a fantastic opportunity to join a forward-thinking company at an exciting stage of growth. Youll be part of a supportive team where your contribution is valued and your development is encouraged. TPBN1_UKTJ

Role Overview Would you like to join a truly international, talent driven company that values Safety, Ethics, Quality, Innovation and Employee Opportunity? Otis is growing and is looking for a Regional Technical Support Engineer for one of our entities located around Reading/Oxford/Basingstoke region Your priority is to ensure the safety of passengers and technical stakeholders by safely maintaining a portfolio of elevator and escalator units. On a typical day you will: Act as a subject matter expert for all things around lift problems and troubleshooting. Work with other branches to provide and support with diagnosis of highly complex issues. Provide coaching and development to others around technical issues. What you will need to be successful Be qualified to NVQ 4 or equivalent within lift servicing and repairs. Hold a drivers license You have good skills in electricity and electrical engineering You are a committed professional, with safety as your priority You are comfortable communicating to others You are curious, adaptable, and you know how to work alone or in a team You are comfortable using electronic and digital tools. What's In it For Me / Benefits You will receive a long-term employment contract with the world market leader in a crisis-proof industry. We will train you intensively in the areas of technology, processes & soft skills and you can exchange ideas with experienced colleagues at any time. You will receive modern and high-quality work clothes, your own tools, an iPhone and a company vehicle The health and safety of our employees is our top priority. We promote this through regular training on the subject of occupational health and safety as well as through an employee support program. Apply today to join us and build what's next! If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day. Otis is the world's leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio. You may recognize our products in some of the world's most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company. When you join Otis, you become part of an innovative global industry leader with a resilient business model. You'll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you'll gain working alongside the best and brightest, keep us connected and on the cutting edge. We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs. Today, our focus more than ever is on people. As a global, people-powered company, we put people - passengers, customers, and colleagues - at the center of everything we do. We are guided by our values that we call our Three Absolutes - prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here . TPBN1_UKTJ

We are seeking a dynamic and experienced Customer Service Team Leader to oversee and motivate our customer service team. The Customer Service Team Leader position offers an excellent opportunity to lead a dedicated team within a fast-paced organisation committed to customer satisfaction. Strong lead

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