Customer Service Representative (CSR)
2 months ago
Leeds
Job Title: Customer Service Representative
Location: Remote (Work from Home)
Pay Rate: £25.00 per hour
Job Type: Full-time / Part-time (flexible hours)
About Swish World Group:
Swish World Group is a global leader in delivering high-quality products and services to customers worldwide. We are committed to ensuring excellent customer experiences and are seeking a dedicated Customer Service Representative to join our team remotely. This position offers the flexibility to work from home while providing top-tier customer support.
Job Overview:
As a Customer Service Representative, you will be the first point of contact for our customers, handling inquiries, resolving issues, and providing information about our products and services. Your role is essential to maintaining customer satisfaction and loyalty, and you will work closely with various teams to ensure a seamless customer experience. The ideal candidate will have strong communication skills, a passion for helping others, and the ability to work independently in a remote environment.
Key Responsibilities:
· Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
· Provide information about products, services, and company policies to customers.
· Resolve customer complaints and issues efficiently, ensuring customer satisfaction.
· Process orders, returns, and exchanges while ensuring accuracy in customer accounts.
· Collaborate with internal teams, such as sales, marketing, and product development, to address customer feedback and concerns.
· Maintain detailed records of customer interactions and follow up on unresolved inquiries.
· Identify opportunities to enhance the customer experience and suggest improvements.
· Stay up-to-date with product knowledge and company updates to provide accurate information.
Required Skills and Experience:
· Previous experience in a customer service or support role is preferred.
· Excellent verbal and written communication skills in English.
· Ability to multitask and manage time effectively in a remote work setting.
· Proficiency with CRM systems, email, and live chat tools.
· Problem-solving skills with a customer-first attitude.
· Strong attention to detail and the ability to handle high volumes of inquiries.
· Self-motivated and able to work independently without supervision.
Perks and Benefits:
· Competitive Pay: £25.00 per hour, with opportunities for bonuses based on performance.
· Remote Work: Flexibility to work from the comfort of your home, anywhere in the UK.
· Professional Development: Access to ongoing training and development opportunities.
· Flexible Hours: Work schedule that supports a great work-life balance.
· Employee Discounts: Enjoy discounts on Swish World Group products and services.
· Supportive Team: Be part of a friendly, collaborative, and supportive team environment.
