Customer service team leader jobs in LondonCreate job alerts

About the job Company Description Join us at Accor, where life pulses with passion!​ As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.​ By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.​ You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!​ You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.​ Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet. Hospitality is a work of heart,​ Join us and become a Heartist®. Job Description We are currently looking for a Reservations Manager to join our office team at Mama Shelter London. The Reservations Manager is entrusted with overseeing all aspects of the reservations department and reports to the Director of Revenue Management. The Reservations Manager will be an upbeat and inspirational leader and will ensure consistent, flawless communication between our guests and internal teams. The Reservations Manager will be able to follow clear step-by-step processes and confidently use our systems (Opera, TARS, iDeas, etc.), ensuring guest details and specific information is always recorded in a clear and easy to understand way for our teams. The Reservations Manager will support the Sales team by handling the groups after being contracted, you must be organised and will be required to know Delphi. The Reservations Manager will be able to provide all necessary information to any department regarding upcoming booking, you will work closely with the Front Office Manager and the Sales. Qualifications Your experience and skills include: - Having full responsibility for the reservation department and being the main point of contact in resolving any issues that may arise - Lead, train and ensure that the reservations team are providing a great customer service to all customers and clients. - Be competent and confident, and able to train in the use of all the systems currently used. Additional Information Accor & Ennismore experience is an asset Prior experience working with Opera or a related system Strong interpersonal and problem solving abilities Fluency in English, additional languages are a plus Department: Reservations The company Entre les studios d’artistes, le Père Lachaise, la « campagne à Paris » et les ruelles pavées et sinueuses, on devine les silhouettes d’Édith Piaf, Oscar Wilde, Jim Morrison et d’autres grands artistes. Mama s’est installée près de la petite ceinture, voie ferrée de l’ancien Paris, juste devant La Flèche d’Or, temple parisien de la scène européenne pop rock. Sensuelles et élégantes, les 170 chambres, entièrement conçues par Philippe Starck, vous attendent avec leur literie 5 étoiles et leur décoration décalée. Le restaurant propose des plats simples, faits maison, imaginés par Guy Savoy, à partager entre amis autour de grandes tables. Au gigantesque bar îlot, à la pizzeria ou sur la terrasse, vous croiserez sûrement le chemin de poètes américains ou de peintres japonais. Les beaux jours, le rooftop invite à dîner et à siroter un verre, en laissant son regard se promener sur la ville. À l’abri des intrusions du monde extérieur, Mama est là pour vous, gorgée de l’énergie de la ville et aussi chaleureuse et confortable qu’un chez soi.

About Us: STAKEHAUS is a vibrant and popular eatery located in the heart of Seven Dials Market. Known for our GREAT STEAKS and BANGING SIDES, we are seeking a dedicated and motivated Duty Manager to join our team and help us maintain our high standards and efficient operations. Key Responsibilities: As a team leader at STAKEHAUS, your day-to-day responsibilities will include cooperating closely with the General Manager, assisting with staff management, and fostering positive working relationships with the team. You will delegate daily tasks, address any arising issues promptly, and supervise staff to maintain high food standards. Ensuring company policies and procedures are followed, you will set a good example for the team. Your duties will also involve opening and closing the site, maintaining top health and safety standards, assisting with staff recruitment and training, and handling customer queries efficiently. Additionally, you will record expenses and invoices, conduct delivery checks, perform pest control checks, and ensure proper stock rotation using the FIFO method. Stock Management: - Conduct stock taking on Sunday nights or Monday mornings using the Market Man app. - Input and scan invoices on the Market Man app, ensuring they match deliveries received. - Order stock during the Manager's days off and thoroughly check deliveries to avoid shortages. Operational Support: - Assist the Manager in the daily running of the kitchen by assigning tasks to staff and ensuring deep cleaning and general cleanliness. - Take charge of the kitchen on the Manager’s days off, ensuring smooth service, excellent customer service, and high food quality. - Taste prep as it is done to maintain high standards. - Send End-of-Day (EOD) reports, check all prep needed, and write a thorough list for the next day. - Communicate with KERB managers on the Manager’s days off regarding any problems or queries. Further Responsibilities: - Collaborate with the Manager to review weekly reports and identify areas for improvement in sales and stock management. - Contribute to recipe changes and menu development ideas. Qualifications: - Previous experience in a supervisory or assistant manager role in a fast-paced kitchen environment. - Strong organizational skills and attention to detail. - Excellent communication and interpersonal skills. - Ability to work effectively under pressure and handle multiple tasks. - Proficiency with stock management systems, preferably Market Man. What We Offer: - Competitive salary and benefits. - A supportive and dynamic work environment. - A different sort of kitchen environment, open and in the mix - Opportunities for professional growth and development. - The chance to be a part of a passionate team dedicated to providing outstanding food and service.

About the job We are seeking confident Receptionists to become part of our Front Office Team across London. Our properties operate 24/7; therefore, the department works on an early (7am-3.30pm) or late (3pm-11.30pm) shift basis. Night shifts are also available and required on occasion. As our Receptionist, you will: Offer a warm welcome and departure experience to our guests, managing expectations by constantly seeking opportunities to personalise their needs, travel purposes, plans, etc Take initiative in accommodating the customers’ needs in a resourceful manner Be pro-active in the learning and development of administrative tasks, procedures, processes and standards and ensure correct practice Ensure that all shift tasks are carried out according to the required standard and take responsibility in providing full handovers to all relevant parties/shifts. Here at Citadines, we promote an Enterprising and Winning Mindset. Previous experience is desirable; however we are looking for candidates who have the right attitude to learn, good problem solving skills and the ability to apply these to the job role. This is your opportunity to be part of our team as a Receptionist. We focus on your professional and personal development, and we offer: Genuine career opportunities within our business Valuable on the job training, along with access to our digital online learning platform and numerous other learning and development opportunities A travel allowance for every day you work to contribute to your commuting cost A PERKBOX subscription with benefits, retail discounts and savings available from your first day Employee Assistance Programme Refer a Friend bonus Employee Recognition Awards Ceremony and company team parties Once you pass your probation, a special staff rate when staying in our European properties Staff incentives when you and your team perform (If relocating) 30 days of relocation accommodation within one of our properties, whilst you find permanent lodging About Us The Ascott Limited (Ascott) is a Singapore company that has grown to be one of the leading international lodging owner-operators. Ascott's portfolio spans over 220 cities across more than 40 countries in Asia Pacific, Central Asia, Europe, the Middle East, Africa and the USA. Ascott has about 94,000 operating units and more than 64,000 units under development, making a total of about 159,000 units in over 900 properties. As part of The Ascott Limited, Citadines offers contemporary and sleek studios and apartments with modern comforts, business connectivity and additional services that can be customised to our guests’ lifestyle and needs, with prime locations in London. If you are excited by a career in Hospitality and have a passion for providing great customer service, we look forward to hearing from you. Required skills: Time Management, Customer Focused, Customer Service, Multitasking, Organisation Skills, Attention to Detail, Team Work, Communication Skills, Problem Solving £24600.00 per annum Department: Reception About you Language required: English. The company At The Ascott Limited, we believe that our guests can be anywhere in the world, and still feel right at home. With a suite of accommodation options that spans serviced apartments & hotels, coliving properties, as well as independent senior living apartments, our guests can count on us for that sense of comfort and familiarity, be it for a short stopover or a new space to call their home. A trusted hospitality company, Ascott’s presence extends across Asia Pacific, Central Asia, Europe, the Middle East, Africa, and the USA. Its diversified accommodation offerings span serviced residences, coliving properties, hotels and independent senior living apartments. Ascott's award-winning hospitality brands include Ascott, Citadines, lyf, Oakwood, Somerset, The Crest Collection, The Unlimited Collection, Fox, Harris, POP!, Preference, Quest, Vertu and Yello. Through Ascott Star Rewards (ASR), Ascott’s loyalty programme, members enjoy exclusive privileges and offers at participating properties. This year, Ascott marks 40 years in hospitality service. Growing from strength to strength, powering up through new alliances and transforming challenges into triumphs, Ascott is trailblazing tomorrow and charting a new future of growth. Hear from Ascott’s past and present leaders as they share about their experiences in this tribute video, having witnessed Ascott’s growth to become truly Unlimited.

We are looking for like-minded, enthusiastic and energetic individuals to join this exciting project. It is a fast paced environment but a fun place to work. This is more of a factory run operation rather than an artistic cake making environment. Looking for someone to work as back of house decorating cakes and other products. Experience is not required as training is provided. It is also for front of house. Experience of working in a customer service role could be beneficial. Future progression opportunities are avaliable. looking to fill full time Requires to work weekends.We require the keen attitude &willingness to

About the job We are seeking a confident Breakfast Attendant to become part of our team at Citadines Holborn-Covent Garden, London. Our properties operate 24/7; we require someone to work on our early shift (6 am to 2 pm). As our Breakfast Attendant, you will: Meet and greet our guests, in a courteous and personable manner Set up the Breakfast Buffet according to our Company standards Oversee the breakfast service, assisting our guests where needed in accordance with Food Safety standards Clear, clean and ensure hygiene standards are well maintained at all times Support with the public area cleaning as required after breakfast service. Here at Citadines, we promote an Enterprising and Winning Mindset. Previous experience in a similar role is desirable; however we are looking for candidates who have the right attitude to learn, good problem solving skills and the ability to apply these to the job role. This is your opportunity to be part of our team as a Breakfast Attendant. We focus on your professional and personal development, and we offer: Genuine career opportunities within our business Valuable on the job training, along with access to our digital online learning platform and numerous other learning and development opportunities A travel allowance for every day you work to contribute to your commuting cost A PERKBOX subscription with benefits, retail discounts and savings available from your first day Employee Assistance Programme Refer a Friend bonus Employee Recognition Awards Ceremony and company team parties Once you pass your probation, a special staff rate when staying in our European properties Staff incentives when you and your team perform (If relocating) 30 days of relocation accommodation within one of our properties, whilst you find permanent lodging About Us The Ascott Limited (Ascott) is a Singapore company that has grown to be one of the leading international lodging owner-operators. Ascott's portfolio spans over 220 cities across more than 40 countries in Asia Pacific, Central Asia, Europe, the Middle East, Africa and the USA. Ascott has about 94,000 operating units and more than 64,000 units under development, making a total of about 159,000 units in over 900 properties. As part of The Ascott Limited, Citadines offers contemporary and sleek studios and apartments with modern comforts, business connectivity and additional services that can be customised to our guests’ lifestyle and needs, with prime locations in London. If you are excited by a career in Hospitality and have a passion for providing great customer service, we look forward to hearing from you. Required skills: Time Management, Decision Making, Customer Service, Multitasking, Organisation Skills, Attention to Detail, Customer Focus, Communication Skills, Problem Solving £25000.00 per annum Department: F&B service About you Language required: English. The company At The Ascott Limited, we believe that our guests can be anywhere in the world, and still feel right at home. With a suite of accommodation options that spans serviced apartments & hotels, coliving properties, as well as independent senior living apartments, our guests can count on us for that sense of comfort and familiarity, be it for a short stopover or a new space to call their home. A trusted hospitality company, Ascott’s presence extends across Asia Pacific, Central Asia, Europe, the Middle East, Africa, and the USA. Its diversified accommodation offerings span serviced residences, coliving properties, hotels and independent senior living apartments. Ascott's award-winning hospitality brands include Ascott, Citadines, lyf, Oakwood, Somerset, The Crest Collection, The Unlimited Collection, Fox, Harris, POP!, Preference, Quest, Vertu and Yello. Through Ascott Star Rewards (ASR), Ascott’s loyalty programme, members enjoy exclusive privileges and offers at participating properties. This year, Ascott marks 40 years in hospitality service. Growing from strength to strength, powering up through new alliances and transforming challenges into triumphs, Ascott is trailblazing tomorrow and charting a new future of growth. Hear from Ascott’s past and present leaders as they share about their experiences in this tribute video, having witnessed Ascott’s growth to become truly Unlimited.

We are on the lookout for a skilled team member! At our flagship store in Victoria, we freshly prepare Italian gourmet sandwiches with authentic ingredients on focaccia bread in front of our customers. The successful candidate will; -Have a big bubbly personality! -Have outstanding customer service -Be flexible to work weekends and evenings -Have some barista experience -Have strong attention to detail -Be reliable and punctual -Work well in a team and alone Starting wage is £11.50 with review after 3 month probationary period, there is opportunity to progress to team leader and assistant manager if you are fabulous!

About the job We are seeking confident Receptionists to become part of our Front Office Team at Citadines Trafalgar Square London. Our properties operate 24/7; therefore, the department works on an early (7am-3.30pm) or late (3pm-11.30pm) shift basis. Night shifts are also available and required on occasion. As our Receptionist, you will: Offer a warm welcome and departure experience to our guests, managing expectations by constantly seeking opportunities to personalise their needs, travel purposes, plans, etc Take initiative in accommodating the customers’ needs in a resourceful manner Be pro-active in the learning and development of administrative tasks, procedures, processes and standards and ensure correct practice Ensure that all shift tasks are carried out according to the required standard and take responsibility in providing full handovers to all relevant parties/shifts. Here at Citadines, we promote an Enterprising and Winning Mindset. Previous experience is desirable; however we are looking for candidates who have the right attitude to learn, good problem solving skills and the ability to apply these to the job role. This is your opportunity to be part of our team as a Receptionist. We focus on your professional and personal development, and we offer: Genuine career opportunities within our business Valuable on the job training, along with access to our digital online learning platform and numerous other learning and development opportunities A travel allowance for every day you work to contribute to your commuting cost A PERKBOX subscription with benefits, retail discounts and savings available from your first day Employee Assistance Programme Refer a Friend bonus Employee Recognition Awards Ceremony and company team parties Once you pass your probation, a special staff rate when staying in our European properties Staff incentives when you and your team perform (If relocating) 30 days of relocation accommodation within one of our properties, whilst you find permanent lodging About Us The Ascott Limited (Ascott) is a Singapore company that has grown to be one of the leading international lodging owner-operators. Ascott's portfolio spans over 220 cities across more than 40 countries in Asia Pacific, Central Asia, Europe, the Middle East, Africa and the USA. Ascott has about 94,000 operating units and more than 64,000 units under development, making a total of about 159,000 units in over 900 properties. As part of The Ascott Limited, Citadines offers contemporary and sleek studios and apartments with modern comforts, business connectivity and additional services that can be customised to our guests’ lifestyle and needs, with prime locations in London. If you are excited by a career in Hospitality and have a passion for providing great customer service, we look forward to hearing from you. Required skills: Time Management, Customer Focused, Customer Service, Multitasking, Organisation Skills, Attention to Detail, Team Work, Communication Skills, Problem Solving £24600.00 per annum Department: Reception About you Language required: English. The company At The Ascott Limited, we believe that our guests can be anywhere in the world, and still feel right at home. With a suite of accommodation options that spans serviced apartments & hotels, coliving properties, as well as independent senior living apartments, our guests can count on us for that sense of comfort and familiarity, be it for a short stopover or a new space to call their home. A trusted hospitality company, Ascott’s presence extends across Asia Pacific, Central Asia, Europe, the Middle East, Africa, and the USA. Its diversified accommodation offerings span serviced residences, coliving properties, hotels and independent senior living apartments. Ascott's award-winning hospitality brands include Ascott, Citadines, lyf, Oakwood, Somerset, The Crest Collection, The Unlimited Collection, Fox, Harris, POP!, Preference, Quest, Vertu and Yello. Through Ascott Star Rewards (ASR), Ascott’s loyalty programme, members enjoy exclusive privileges and offers at participating properties. This year, Ascott marks 40 years in hospitality service. Growing from strength to strength, powering up through new alliances and transforming challenges into triumphs, Ascott is trailblazing tomorrow and charting a new future of growth. Hear from Ascott’s past and present leaders as they share about their experiences in this tribute video, having witnessed Ascott’s growth to become truly Unlimited.

Programming Tutor for our new location in Canary Wharf, London. Welcome to the First International CyberSchool of the Future for the new IT generation KIBERone! Here we immerse our students in the world of IT: we teach programming, design, 3D modeling and even blockchain! We teach children from age of 6 to 14 years old. We have been working for 8 years, and during this time we have achieved great results. KIBERone: - has been recognized by UNESCO as the best project in the world in the field of digital technologies for children since 2020; - located in 34 countries and more than 450 cities, 900+ schools around the world, more than 180,000 children trained; - among our partners are: Samsung, Microsoft, Roblox, BSL. We provide: - work in a progressive team of professionals; - popular and modern product in the area of IT-education for children; - opportunity to learn and communicate with IT-industry leaders (International level, including Silicon Valley representatives). - learning of the basics of working with children and teenagers; - manuals with detailed instructions for each lesson; Requirements for a candidate: - has high communication skills, a sense of humor, competent speech and a thirst for new knowledge; - has basic knowledge of computer literacy; - knows at least one modern programming language (C++, C#, Python, Java Script, etc.); - has a higher or incomplete higher education in the field of IT; - age from 21 to 35 years You will: - become a cool guide to the world of IT for children; - conduct lessons together with an assistant on ready-made IT modules; - tell children about your experience in the digital world, thereby attracting their interest in the area; - filling out reports based on the results of the lesson; - offering feedback to parents about the child’s progress and growth points within the CYBER school. What we offer: - £25.00/per hour (example: for 1 full-time working day in a week (Saturday or Sunday) you gain £250); -Salary depends on the workload and the number of classes held per month; - Weekend classes. -Flexible schedule, the possibility of combining with the main work; -A team of young professionals who are involved in the creation of a new intellectual society; With us it is interesting and prestigious: - CyberSchool is an international company, our offices are located in United Kingdom, USA, United Arab Emirates, Sweden, Czech Republic, Poland, Spain, Serbia, France, Austria, Croatia, Germany, Romania, Switzerland, Russia, Kazakhstan, Georgia, Bulgaria, and Moldova; - We have progressive methods of teaching and sales, our teachers are the best specialists from World IT-companies and universities; - We have a high demand at the market of educational service and have no competitors at this market. - Moreover, we are distinguished by high customer service and non-standard approach. Responding to the vacancy, please send 3-5 sentences why you would interested in the position.

About the job We are seeking confident Night Receptionists to become part of our Front Office Team at Citadines Holborn-Covent Garden London. Our properties operate 24/7. Night shifts are 11pm to 7.30am. As our Night Receptionist, you will: Offer a warm welcome and departure experience to our guests, managing expectations by constantly seeking opportunities to personalise their needs, travel purposes, plans, etc Manage night operations by checking arrivals and departures reservations, missing bookings, payments, and any rate discrepancies Take initiative in accommodating the customers’ needs in a resourceful manner Be pro-active in the learning and development of administrative tasks, procedures, processes and standards and ensure correct practice Ensure that End of Day reports and night auditing sheets are completed to the required standard and take responsibility in providing full handovers to all relevant parties/shifts. Here at Citadines, we promote an Enterprising and Winning Mindset. Previous experience is desirable; however we are looking for candidates who have the right attitude to learn, good problem solving skills and the ability to apply these to the job role. This is your opportunity to be part of our team as a Night Receptionist. We focus on your professional and personal development, and we offer: Genuine career opportunities within our business Valuable on the job training, along with access to our digital online learning platform and numerous other learning and development opportunities A travel allowance for every day you work to contribute to your commuting cost A PERKBOX subscription with benefits, retail discounts and savings available from your first day Employee Assistance Programme Refer a Friend bonus Employee Recognition Awards Ceremony and company team parties Once you pass your probation, a special staff rate when staying in our European properties Staff incentives when you and your team perform (If relocating) 30 days of relocation accommodation within one of our properties, whilst you find permanent lodging About Us The Ascott Limited (Ascott) is a Singapore company that has grown to be one of the leading international lodging owner-operators. Ascott's portfolio spans over 220 cities across more than 40 countries in Asia Pacific, Central Asia, Europe, the Middle East, Africa and the USA. Ascott has about 94,000 operating units and more than 64,000 units under development, making a total of about 159,000 units in over 900 properties. As part of The Ascott Limited, Citadines offers contemporary and sleek studios and apartments with modern comforts, business connectivity and additional services that can be customised to our guests’ lifestyle and needs, with prime locations in London. If you are excited by a career in Hospitality and have a passion for providing great customer service, we look forward to hearing from you. Required skills: Communication, Time Management, Customer Focus, Customer Service, Multitasking, Organisation Skills, Attention to Detail, Problemm Solving, Team Work £26500.00 per annum Department: Reception About you Language required: English. The company At The Ascott Limited, we believe that our guests can be anywhere in the world, and still feel right at home. With a suite of accommodation options that spans serviced apartments & hotels, coliving properties, as well as independent senior living apartments, our guests can count on us for that sense of comfort and familiarity, be it for a short stopover or a new space to call their home. A trusted hospitality company, Ascott’s presence extends across Asia Pacific, Central Asia, Europe, the Middle East, Africa, and the USA. Its diversified accommodation offerings span serviced residences, coliving properties, hotels and independent senior living apartments. Ascott's award-winning hospitality brands include Ascott, Citadines, lyf, Oakwood, Somerset, The Crest Collection, The Unlimited Collection, Fox, Harris, POP!, Preference, Quest, Vertu and Yello. Through Ascott Star Rewards (ASR), Ascott’s loyalty programme, members enjoy exclusive privileges and offers at participating properties. This year, Ascott marks 40 years in hospitality service. Growing from strength to strength, powering up through new alliances and transforming challenges into triumphs, Ascott is trailblazing tomorrow and charting a new future of growth. Hear from Ascott’s past and present leaders as they share about their experiences in this tribute video, having witnessed Ascott’s growth to become truly Unlimited.

Job Description: We are seeking an enthusiastic and experienced Team Leader . You will fully support and assist the Store Manager and Assistant Manager making sure every shift runs smoothly, and your shop achieves excellence in all areas. This role is ideal for someone who is passionate about coffee, thrives in a dynamic environment, and is excited about helping to manage a busy store. If you have a deep appreciation for quality, a commitment to exceptional service, and a passion for leadership, we want to hear from you! ** Key Responsibilities:** ** Leadership & Team Management:** - Support the Store Manager & Assistant Manager in leading your team to consistently deliver exceptional customer service - Foster a positive and inclusive work environment by coaching, training, and supporting team members. - Act as the Manager on Duty in the absence of the Store Manager and Shift Manager responsible for the smooth running of the shop, managing the team and raising any issues Operational Management: - Support the Store Manager & Shift Manager in all aspects of store operations, including staffing and inventory management - Ensure high standards of product quality, cleanliness, and store presentation are maintained at all times. - Monitor inventory levels, and place orders for supplies as needed. - Handle customer enquiries, feedback, and complaints with professionalism and empathy. ** Sales & Financial Performance:** - Drive sales and profitability through effective cost management, upselling strategies, and promotional initiatives. ** Compliance & Safety:** - Ensure compliance with company policies, procedures, and health and safety regulations. - Maintain a thorough understanding of food safety regulations and best practices Skills & Experience: - Proven experience as a Team Leader/Supervisor, in a café or hospitality environment. - Strong barista skills with a solid understanding of coffee preparation techniques and espresso equipment. - Demonstrated ability to lead and motivate a team in a fast-paced environment. - Excellent communication, interpersonal, and leadership skills. - Strong problem-solving abilities and a proactive approach to challenges. - Keen attention to detail, with a commitment to maintaining high standards of quality and cleanliness. - Flexible and adaptable, with availability to work early mornings, evenings, weekends, and holidays. - Passionate about creating memorable customer experiences and fostering a positive workplace culture. Benefits: Competitive hourly rate: £13.00 per hour Opportunities for career advancement and professional development. Complimentary meal during full shifts. Generous employee discounts. Referral programme with potential to earn up to £250. Company pension. 28 days of holiday. Eligibility for the Store Bonus Scheme. A dynamic, supportive, and fun work environment. Recognition programmes such as “Champion of the Month.” Other Details: Experience: Required. Languages: English required. Employment: Full-time. Schedule: Working days are Monday to Sunday, with shifts scheduled to ensure coverage throughout the week. Hourly rate: £13.00, plus benefits. Join Us: If you're ready to take the next step in your career and help lead a passionate team dedicated to providing exceptional service, we'd love to hear from you! Apply now to join the ARRO Coffee family and make a difference in the lives of our customers and team members alike. About Us: At ARRO Coffee, we bring the vibrant essence of Italy to the heart of London. Inspired by Italian food, culture, and tradition, our stores are a destination for coffee lovers and food enthusiasts alike. We take pride in our artisanal coffee blends, freshly made pastries, sandwiches, and salads, and most importantly, the warm, inviting atmosphere that makes our café a beloved gathering spot. Whether it’s a quick espresso or a leisurely afternoon with friends, we strive to offer our customers an exceptional experience every time they visit.

Are you a motivated individual with a passion for property and sales? Join our dynamic team as a Self-Employed Sales and Lettings Negotiator and take control of your earnings with uncapped commission potential. This is a fantastic opportunity for a driven individual to thrive in the exciting world of real estate while enjoying the flexibility of self-employment. In this role, you will be responsible for facilitating property sales and lettings, providing exceptional customer service, and building strong relationships with clients. The ideal candidate will possess excellent organisational skills, the ability to communicate effectively, and a keen interest in the property market. About Us Ervaid Management is a proud independent, family-run estate agency based in London. Specialising in residential property sales and lettings, we are dedicated to providing a personalised, customer-focused service tailored to meet the unique needs of our clients. Your Role As a Sales and Lettings Negotiator, you will: Build and maintain relationships with landlords, tenants, buyers, and sellers. Generate leads and new business opportunities through networking and marketing. Conduct property viewings and negotiations. Deliver outstanding customer service throughout the lettings and sales process. Work independently to meet and exceed sales targets. What We’re Looking For We’re seeking someone who is: Ambitious and self-driven: You thrive on setting and achieving goals. Customer-focused: You excel at building relationships and trust. Organized and proactive: You can manage your time effectively to meet deadlines. Experienced in sales or real estate(preferred but not essential). Knowledgeable about the local property market (preferred). What We Offer Uncapped earning potential: Commission-only structure with excellent rates. Flexible working hours: Work on your terms. Ongoing support and training: Access to industry tools and guidance to help you succeed. Independence and autonomy: Be your own boss while leveraging our established brand and resources. About You There is technically no experience necessary however we do recommend a small amount of industry experience as you will typically earn commissions quicker. Nevertheless we have never been a company or a team that turns people away! Overall what we look for is the drive, the passion, and the desire to succeed! If you are passionate about property and possess the necessary skills to excel as a Sales and Lettings Negotiator, we invite you to apply for this exciting opportunity. Job Type: Freelance Schedule: Monday to Friday (own working schedule) Weekend upon request Licence/Certification: Driving Licence/Car (preferable but not required) Location: London/Sussex/Essex Work Location: Remote Job Types: Full-time, Part-time, Freelance Work from home Schedule: Flexitime Potential earnings: Uncapped Work Location: On the road Reference ID: 55520137 Expected start date: 06/01/2025 How to Apply: If this opportunity aligns with your passion for real estate and ambition to thrive in the industry, we’d love to hear from you! Please submit: Your CV A cover letter explaining your motivation and vision for the role. And answer these questions: Briefly outline any experience you have in the real estate industry. What excites you most about this opportunity? How would you approach sourcing new properties/clients? Are you confident that terms like "leader," "charismatic," and "proactive" apply to you? Do you understand and are you willing to work in real estate? Are you passionate about properties? Are you aware that this is a commission-based role?

Job Introduction You’re a person who’s good with people and you’ve got ambitions for your career. Here’s an opportunity not to miss. This is a job where with every passing day you get to learn and grow as a leader, And if you impress, the role’s the perfect stepping stone to a General Manager position in our expanding UK business. We’ll task you with directing and supervising the team in the fast-paced setting of a Pizza Hut Delivery operation. The biggest part of the role is motivating the team to turn the orders around, keep the customers happy and maximise those all important profits. The Ideal Candidate Here’s what we’re looking for Proven experience within a fast paced customer service setting. Experience of coaching, supporting or supervising team members/peers. Excellent IT, communication, planning, organising and time management skills. High standards and pride in your work. Eligibility to live and work in the UK. About The Company Life Unboxed at Pizza Hut Life Unboxed is our promise to our people. At Pizza Hut Delivery you can make friends, have fun and become your best. You can look forward to world class training and a culture that celebrates achievements. There’s also plenty of potential to progress your career – the next step is General Manager and then there’s further to climb if you’re ambitious.

Sales Associate - Westfield Stratford, London Company: Solid Cologne UK Location: Westfield Stratford, London Are you a motivated, reliable, and hardworking individual with a drive to succeed? Solid Cologne UK is looking for enthusiastic Sales Staff to join our dynamic team at our kiosk in Westfield Stratford. We value individuals with a hunger to excel and reward those who prove their worth with promotion opportunities. What We’re Looking For: • Passionate and driven individuals who thrive in a sales environment. • Strong communication and customer service skills. • Confident, resilient, and persuasive personalities with a bubbly attitude. • Ability to engage with the public and attract customers effortlessly. • Physically fit and energetic to approach customers throughout the day. • Responsible, proactive, and capable of working independently when required. Role Responsibilities: • Operating in a bustling shopping centre environment. • Handing out sample cards confidently to attract customers to our stand. • Engaging with customers and demonstrating products in a persuasive yet approachable manner. • Providing excellent customer service and maintaining a welcoming atmosphere at the kiosk. What We Offer: • Pay: £11-£12 per hour. • Bonus: Commission on every sale. • Career Growth: Opportunities to progress to Team Leader and Management roles for the right candidates. • Work Environment: Vibrant, supportive, and team-oriented. Availability: We are hiring immediately, with priority given to candidates who are fully flexible. Why Join Us? This is your chance to grow with a fast-moving company while sharpening your sales and leadership skills. If you’re confident, persuasive, and ready to engage with the public, we’d love to hear from you!

We’re a laid-back, fun-loving pizza joint serving up delicious slices, cold drinks, and great vibes. Our place is all about good food and a welcoming atmosphere. We’re on the hunt for a dynamic Restaurant Manager to lead our team and keep the good times rolling. Job Overview: As the Restaurant Manager, you’ll oversee daily operations, ensuring top-notch customer service, smooth team coordination, and an all-around awesome experience. You’re a natural leader who thrives in a fast-paced environment and loves making people happy. What You’ll Do: Lead floor operations, ensuring customers have a memorable dining experience. Manage and motivate the team with clear communication and support. Handle customer concerns with a smile, keeping them coming back. Assist in hiring, training, and developing team members. Ensure the restaurant stays clean, organized, and ready for action. Oversee opening and closing tasks, maintaining operational excellence. What We’re Looking For: Previous management experience in casual dining. An upbeat, approachable attitude with a love for people and pizza. Strong communication and problem-solving skills. A team-first mindset with a hands-on leadership style. What We Offer: A fun, supportive work environment that feels like family. Flexible scheduling and growth opportunities. Competitive pay and performance-based rewards. Free pizza (of course)!

Job Description: Waiter / Waitress Leader (Bubble Tea & Noodle Restaurant) Position Title: Waiter / Waitress Leader Location: W4 5 Reports To: Chef and Position Overview: We are looking for an experienced and dynamic Waiter/Waitress Leader to oversee the front-of-house team in our bubble tea and noodle restaurant. This role involves ensuring outstanding customer service, supervising the team, and managing day-to-day dining operations efficiently. Key Responsibilities: Customer Service Excellence: Greet and seat customers with a friendly and welcoming attitude. Ensure a smooth and enjoyable dining experience, addressing customer feedback promptly. Provide menu recommendations, including bubble tea options and noodle dishes. Team Leadership: Supervise, mentor, and motivate the front-of-house team during shifts. Delegate tasks effectively to ensure efficient service delivery. Assist in training and onboarding new staff members. Operational Support: Collaborate with kitchen staff and baristas to ensure timely order preparation and delivery. Monitor table turnover and cleanliness throughout service hours. Assist in managing reservations and walk-in customers. Inventory and Supplies: Oversee the availability of service essentials such as utensils, condiments, and beverages. Report inventory shortages to management for prompt replenishment. Compliance and Standards: Ensure adherence to health and safety standards. Maintain a clean, organized, and professional front-of-house environment. Qualifications and Skills: Previous experience in a supervisory role within the hospitality industry. Familiarity with bubble tea and Asian cuisine is a plus. Strong leadership and problem-solving abilities. Excellent communication and interpersonal skills. Ability to work efficiently under pressure in a fast-paced setting. Benefits: Competitive salary with tips. Opportunities for growth and professional development. Staff discounts on meals and beverages.

Piazza Castello, is looking for a Store Manager As a Luxury Italian Fashion Brand, we're looking for a talented retailer manager, with a good fashion experience and highly commercial, dynamic and working under it's own initiative, having a real understanding for fashion display and merchandising but also able to provide an exceptional customer experience , with a passion to develop towards success. As a natural leader you will coach, develop and support your team to help them reach their full potential, whilst nurturing a fun and uplifting atmosphere. Acting as a brand ambassador, you will continually promote the Piazza Castello brand to our customers through your team . You'll take pride in continually delivering the highest and most consistent standards of customer service, visual standards, profitability and productivity of your store. Taking personal ownership for the performance of your store, you will make commercial decisions and spot business opportunity that drive results. You will achieve all this while ensuring our customers remain at the heart of every decision you make, all part of a normal day in retail. This truly is a great opportunity for passionate fashion retailers who don't want to stand still, genuinely want to make a difference, want to develop themself and have lots of initiative to promote the brand and build up together with us our story toward success. Attention to detail with store and personal presentation We are a small team here at Piazza Castello and unlike other brand we will allow you to make your own window display that beat the competition on the high-street. Effective leader Able to create a fantastic display inside the store that match your window and rotate collection with commercial awareness and creativity, lead by example and be an inspiring proactive leader for your team. Able to achieve all KPI’s and perform well on your own Able to thrive under pressure Flexible to sell in both fast pace and slow extremes, train your team and be independent. If this is you, come and join our small team! Job Types: Full-time, Permanent Pay: £28,000.00-£30,000.00 per year

Are you passionate about wine and eager to advance your career in fine dining? Join our brilliant Sommelier Team as a Junior Sommelier/Assistant Head Sommelier! Position: Calling Sommeliers at all levels including Junior Sommelier and Assistant Head Sommelier Must already have the right to work and live in the UK without any restrictions. About the Company: Jason Atherton started The Social Company, and it has grown into a globally renowned restaurant group, with a portfolio of restaurants which include the Michelin-starred City Social, Little Social as well as the Blind Pig Bar, Berners Tavern – named ‘the defining restaurant of the decade’. As the group expands its Restaurant portfolio, Mary’s Grill has recently opened its doors on Pollen Street, Sael has open in St James’ Market as well as Three Darlings in Chelsea’s Pavilion Road and Row on 5 on Saville Row is set to open its doors very soon. The Social Company has a global presence in Shanghai, Dubai, Mykonos, and St Moritz. Jason Atherton's dedication to culinary excellence and philanthropy has positioned The Social Company as a leader in the hospitality sector. About Row on 5: Row on 5 by Jason Atherton will be our flagship restaurant in Mayfair. It will take over two floors of a new building on Savile Row. The concept is “a culinary voyage” involving a multi-course dining experience. On the ground floor, there’s a mix of counter dining and tables for 36 diners. Downstairs there’s an open kitchen and bar and room for 22 more diners, along with a private dining room – cellar – with eight seats. We're on a mission to redefine the dining experience, and we're looking for a passionate staff to join our team and be a part of this exciting journey. What We Offer: Competitive salary package: Negotiable, depending on experience Employee benefits: 28 days of annual leave plus annual increments to the maximum of 33 days Complimentary meals whilst on duty Generous food & beverage discounts Company events & days out Career Development Opportunities: We believe in fostering growth and offer opportunities for professional development within The Social Company Training & Development Opportunities: We are committed to enhancing your skills and knowledge so that you can be the best that you can be. About You: You are a knowledgeable and enthusiastic wine professional with a passion for fine dining. Your expertise in wine selection and pairing enhances the dining experience for our guests. You thrive in a dynamic environment and are always ready to share your knowledge and passion for wine. Key Responsibilities: Wine Selection: Assist in curating/supporting the Senior Sommeliers in maintaining an extensive wine list that complements our menu and enhances the dining experience. Guest Interaction: Provide expert and sound advice including recommendations and guidance to guests on wine selection and pairing. Wine Service: Serve wine to guests, ensuring proper presentation and service techniques. Inventory Management: Help manage wine inventory, including ordering, receiving, and proper storage of wines. Training and Development: Train and educate staff on wine knowledge and service techniques. Event Coordination: Assist in planning and executing wine-related events, such as tastings and wine dinners. Customer Service: Address guest inquiries and resolve any issues promptly and professionally. Qualifications: Experience: Proven experience as a Sommelier or in a similar role within the hospitality industry, preferably in a fine dining setting. Education: Certification from a recognized sommelier program (e.g., Court of Master Sommeliers, WSET) is preferred. Wine Knowledge: Extensive knowledge of wines, regions, and wine-making techniques. Customer Focus: A genuine passion for hospitality and customer service, with a commitment to delivering exceptional guest experiences. Communication Skills: Excellent verbal and written communication skills. Organizational Skills: Strong organizational and multitasking abilities, with a keen eye for detail. Problem-Solving: Ability to handle challenging situations with professionalism and tact. Flexibility: Availability to work evenings, weekends, and holidays as required by the restaurant's schedule. Start Date: Immediate Start Address: 5 Savile Row, London W1S 3PB Must already have the right to work and live in the UK without any restrictions. The Social Company is an Equal Opportunity Employer and welcomes Applicant from all walks of life.

Pittagoras is seeking a vibrant, ambitious, and dedicated individual to join our team as a Store Manager for our new site in London Fields. Pittagoras is expanding and needs a leader to ensure smooth and efficient daily operations while training and developing our team. This role is essential for optimizing store operations, maintaining high customer satisfaction, and upholding the quality standards Pittagoras is known for. Role Purpose: Our Store Managers ensure our operations run smoothly, providing a memorable and magical place to work. As a Store Manager, you will model excellence in food preparation and service, ensuring a unique customer experience. You will also train new team members to uphold our high standards, making Pittagoras an employer of choice. Key Responsibilities: ● Service Preparation: Ensure the store is set up and ready for each service with the right amount of gyros on the spit and prep, balancing quick service needs with food cost management to avoid wastage. ● Uniform and Hygiene: Always wear a full, smart, clean uniform while on shift and protective clothing as required. ● Quality Management: Adhere to the gyros and prep management system according to the prep guide, ensuring our gyros meet the highest quality standards. ● Team Development: Recruit, train, and coach new starters and current team members to Pittagoras standards. ● Store Standards: Monitor all sections of the store and report any poor performance to the Operations Manager. Follow all Pittagoras systems and processes, including compliance with Food and Hygiene standards, Health & Safety, and opening and closing procedures. ● Profitability: Contribute to Pittagoras' profitability by following recipes and controlling food costs and wastage. Manage P&L budgets and profitability of the business. ● Scheduling and Ordering: Create weekly rotas, manage holiday cover, and order from suppliers according to par levels. Requirements: ● Proven management experience. ● Good command of the English language. ● Food safety level 2 certification. Competency/Behavioural Indicators: General Overview: ● Be a great team player and possess a high level of flexibility. ● Exhibit a professional attitude and approach, aligned with our company values. ● Display a can-do attitude with a sincere and courteous approach to customers and team members. ● Have a passion for cooking and customer service, aspiring to deliver the highest quality. ● Possess excellent communication skills and a strong customer service ethic. ● Be flexible regarding availability to work hours and location. ● Our Behaviors: ● Creating Empathy ● Building Confidence ● Making it Happen ● Processing Information ● Improving Performance ● Creating Ideas ● Facilitating Interactions ● Gathering Information ● Growing Talent ● Influencing Others People Management Responsibility: ● Direct and Indirect Reports: ● Manage a team of 4-10 people.

LIFE AT CLAYS Welcome to Clays, the ultimate indoor clay shooting experience and cocktail bar! We bring the thrill of a British clay target shooting weekend to the heart of the city. Our unique twist on Olympic clay shooting makes the sport safe, fun, and accessible for everyone. As we expand locally and globally, we're excited to share our love for British charm and competitive gaming with the world. Whether you're after a thrilling day with friends or a lively evening with colleagues, Clays is the perfect spot for adrenaline-pumping, fun-filled experiences. Careers at clays are loaded with possibilities. As we grow our brand, we are equally dedicated to the growth of our team. We offer ample opportunities for personal development and top-notch training. Our team is a vibrant mix of independent thinkers who are passionate about crafting unforgettable experiences for our guests. If you're seeking a workplace that values integrity, fun, and teamwork, Clays might just be the place for you! We’ve been named one of the UK’s Best Workplaces in Retail, Hospitality & Leisure for 2024 by Great Place To Work UK! That’s right – we’re all about creating an awesome place to work, with plenty of fun, growth, and top-notch vibes. But don’t just take our word for it—here's what our colleagues have to say about us: “You can be yourself here. The company values character and willingness to learn over prior knowledge. They provide all the training you need, and your progress is entirely up to you.” “From day one, the collaborative and supportive culture at Clays has been clear. The onboarding process and continuous training show a real commitment to employee development.” “Mistakes are stepping stones here, and no one is frowned upon for making them. We learn from each other, which is unique in a workplace.” CLAYS VALUES At Clays, our venues are for everyone, and so is our workplace. We believe that to serve our diverse audience, we must first celebrate and nurture diversity within our team. That’s why we’re dedicated to creating an inclusive culture. Different perspectives spark creativity and drive innovation. So, if you're passionate about making a positive impact, we’d love to hear from you! And of course, we’re looking for someone who embodies our Clays values. That’s why we’ve framed them as key questions that guide everything we do: SAFE - Is it safe? For our team, our guests, the business, and our partners. AMAZING EXPERIENCE - Are we delivering an amazing experience? We bring fun, thrill, wonder, and joy, aiming to surprise, delight, and exceed expectations. LASTING - Is it lasting? We strive to make a positive, sustainable impact on our world, our team, our guests, and our industry. We aim to create strong impressions and lasting memories, constantly evolving to offer something new. What's the Gig, you ask? Summary of position & key attributes Our Floor Team is key to the execution of our competitive socializing experience and the Food & Beverage delivery in a fast paced exciting environment. You will work closely with the kitchen and bar team to deliver exceptional standards of service. We are looking for highly motivated servers that have a desire to be trained and upskill themselves, or even become future leaders of our business. You will be provided extensive training and be expected to achieve execution criteria and consistency. Day to day duties will involve preparation for general service, setting up for private events, execution during service hours and maintaining the high hygiene and safety policies. We are looking for a self-driven individual that strives for excellence. Ideally with some experience in the hospitality industry. The right candidate will be passionate and always strive to exceed expectations in knowledge and capabilities. This role will be required to work flexibly to meet the needs of the business, including weekend and late night working. Duties & Responsibilities - Serving food and beverage in a professional manner with high level of customer service - Perfect execution of our service wheel - Checking with guests to ensure they are enjoying their food and drinks - Presenting our F&B Kiosk and show the guests how to use it - Cooperate and communicate effectively with bar, host and kitchen staff in a calm and professional manner - Always strive towards best customer satisfaction - Execution of private and corporate events - Committing drink & food specifications to memory - Understanding of our technology - Communicating the business and technology to our guests - Maintaining H&S expectations - Making incredible recommendations based on your knowledge and training - Setting up for service - Completing curriculum of the Clayers Academy - Be a brand champion maintaining expectations and delivery at all times Skills and desired qualifications - Able to demonstrate excellent communication skills - Able to work under pressure - Passionate about the food & beverage industry. - Experience in a high volume bar or restaurant is preferred but not essential. - 1 years of experience in the hospitality industry - Demonstrate an interest and drive for the hospitality industry - Always looking for opportunities to improve your knowledge and abilities - Passionate about hospitality and creating amazing experience - A keen eye for detail with excellent written and verbal communication skills - Ability to build lasting relationships with colleagues and client - Honest with strong moral principles - Take initiative, can solve problems calmly and work well under pressure WHAT YOU’LL GET IN RETURN We value our colleagues greatly and want everyone to feel rewarded. This role is offered with a competitive base salary £12.00 per hour as well as weekly Tronc service charge distribution. Other great benefits include: - Holiday: 32 working days’ holiday pro rata each year, including bank holidays, with an increasing allocation up to a maximum of 36 days with length of service. - Colleague Discounts: Enjoy a generous 50% discount during off-peak periods and 25% during peak periods for you, your friends, and family. - Paid Breaks: We value your time and ensure you’re compensated for your breaks. - Health Care Cash Plan: Up to £995 for reclaimable appointments & treatments, and access to a Virtual GP. - Career Growth: Advance your career with Clayers Academy, our online learning platform, and seize opportunities for growth within our expanding business. Plus, earn globally recognized qualifications funded by Clays. - Celebration Day: An additional paid day off each year to celebrate something meaningful to you. - Parental Leave: Market-leading policies with 13 weeks at 100% pay for maternity, adoption, paternity, and partner leave after 12 months of service. - Employee Assistance: Access a 24/7 support service and up to 8 counselling sessions through our Employee Assistance Programme. - Volunteer Day: A paid day off annually to give back to your local community. - Birthday Gift: Choose a special gift to celebrate your birthday. - Pension Scheme: Join our non-contributory pension scheme with a minimum 3% contribution from us and 5% from you. - Recognition and Incentives: Enjoy team recognition and rewards through our Shooting Stars programme. - Hospitality Discounts: Access exclusive discounts via Hospitality Rewards. - Meals Provided: Free meals for colleagues working operational shifts. Plus, we’re certified as a Great Place to Work, reflecting our commitment to creating an outstanding work environment! You will be part of a growing brand, business and an exciting adventure with excellent training opportunities and investment in your personal development.

La Rose Nails LTD is actively searching for a dynamic Salon Manager to join our dedicated team. This full-time, in-person role offers a salary ranging from £38,700 to £40,000 per annum, based on 37.5 hours per week. Our ideal candidate will boast a robust background in beauty treatments and possess previous experience in managing teams within a salon or retail setting. While experience overseeing a standalone establishment is preferred, candidates with retail management expertise are also encouraged to apply. Key Responsibilities: Salon Operations: - Oversee the daily operations, ensuring the salon is clean, organised, and functioning smoothly. - Manage appointment scheduling, staff shifts, and time-off requests. - Ensure compliance with health and safety regulations, including proper sanitation of tools and equipment. - Oversee inventory management, ordering supplies and products as needed to avoid shortages. - Ensure the salon is well-stocked with retail products and promote upselling to clients. Team Leadership & Management: - Lead recruitment, onboarding, and training of new employees. - Ensure team members are up-to-date on the latest beauty trends, techniques, and products. - Conduct regular staff meetings to discuss performance, address concerns, and implement strategies to meet salon goals. Client Experience & Customer Service: - Maintain a high standard of customer service, ensuring every client has a positive and memorable experience. - Handle client concerns or complaints efficiently and professionally. - Develop and maintain strong relationships with regular clients to foster loyalty. - Monitor customer satisfaction and implement improvements based on feedback. Sales & Financial Management: - Monitor and analyse salon performance, including revenue, expenses, and profitability. - Implement strategies to boost service bookings. - Manage payroll, staff commissions, and incentives. Marketing & Promotions: - Plan and execute marketing campaigns to attract new clients and retain existing ones. - Develop promotional offers, packages, and loyalty programs to increase salon revenue. - Manage the salon's online presence (social media, website) and reputation by responding to reviews and engaging with followers. - Collaborate with local businesses for cross-promotions or events. - Stay updated with the industry trends. Qualifications: o Proven experience as a salon manager or in a leadership role within the beauty industry. o Strong knowledge of salon services, products, and industry trends. o Hands-on experience in managing a team and resolving conflicts. o Excellent leadership, communication, and interpersonal skills. o Strong business acumen and a customer-first mentality. o Ability to multitask, prioritise tasks, and work under pressure. o Knowledge of booking systems and salon management software is a plus. o Sales-driven and goal-oriented mindset. o At least B1 English; fluency in Vietnamese is a significant plus. Education: o A diploma or certification in cosmetology or a related field is preferred. o Management or business administration qualifications are advantageous. Benefits: - Competitive salary and performance-based bonuses. - Employee discounts on salon services and products. - Opportunity for career growth and professional development. - 28 holiday days. - A dynamic and supportive work environment. Please submit your resume and a brief cover letter detailing your experience and why you would be a great fit for this role. We look forward to welcoming a new leader to our team!

Location: City of London, Fenchurch Street Job: Personal Assistant Salary: 23,000 Annual Working days: Monday to Friday Hours: 09:00 – 18:00 Our Philosophy Our objective is to deliver a fast and effective service to the members of the public. To aid them in their time of need and loss. To ensure we help them in the best way possible. To also help them reimburse the loss they may have made in the event of an accident or injury. National Accident Support Line was formed to offer people a one stop solution for post-accident assistance. A lot of times People don’t understand how to go on about claiming for their entitlements or simply find it too difficult and time consuming to go through several companies to make necessary arrangements. At we have a complete solution whether it is getting a hire vehicle, Recovering the vehicle, Repairing the Vehicle or claiming compensation for the injuries everything is managed at one point of contact. We understand having an accident is an inconvenience itself and the last thing you want to do is manage the Hire, Repair and Personal injury yourself. We Believe you get on with your normal day to day routine and we sort everything out for you whilst you recover. What you get: • We offer internal training and development opportunities in an excellent environment. • NASL social events & holidays • Opportunity to work in the heart of the city • Fast paced and exciting role • 1 hour Lunch + 2 breaks You’ll be (but not limited to): • Claim Management: Efficiently handle the overflow of claim taking, ensuring accurate and prompt processing. • Microsoft Applications Proficiency: Utilize Microsoft applications effectively for various tasks and documentation. • Email Correspondence: Respond promptly to emails within the business and from solutions providers, maintaining clear and professional communication. • Telephonic Follow-Ups: Make calls to clients and solutions providers for follow-ups, ensuring timely progress and resolution of queries. • Document Management: Actively chase outstanding documents to facilitate client entry into hire and acceptance of personal injury claims. • Client and Provider Liaison: Transfer clients to solutions providers as required, ensuring smooth communication and service delivery. • Problem-Solving Skills: Demonstrate strong problem-solving abilities to address and resolve issues effectively. • Report Analysis and Follow-Up: Read and analyse reports, conducting follow-ups with clients and solutions providers to ensure all concerns are addressed. • Digital File Management: Upload images from WhatsApp to client files and share them with solutions providers, maintaining confidentiality and data integrity. • Team Leader Support: Assist the team leader with the management of outstanding claims, providing effective support for team operations. • Preparation for Next Day: Prepare and organize tasks and documents for the following day to ensure smooth business operations. An excellent candidate for this role will be/have: • Experience in a call centre or customer service management. • Experience working with cloud-based tech. • Exceptional communication skills (written and verbal). • Confident presenting both internally and to clients. • Ability to tailor your manner and approach depending on the audience. • Excellent time management skills. • Fantastic people management skills with the confidence to have challenging conversations. • Ability to work independently to deliver high quality project work to deadline. • Self-motivation to be able to make quick decisions. • The ability to remain calm and patient in stressful situations. Equity, Diversity, and Inclusion matters to us. We are keen to hear from candidates from a broad range of backgrounds and experiences and are excited about learning from you, as much as we know you can learn from us.