Customer service team leader jobs in BoltonCreate job alerts

MGF are currently seeking a Design Engineer to join a leading Temporary Works Engineering department, based in Astley, Manchester. Specialising in temporary works design, the successful candidates will be working within a 35 strong engineering department in Manchester with full technical responsibility for your own projects. Following an established, successful training programme, the successful candidate would have full technical responsibility for their own projects, be expected to manage their own designs and attend site meetings / inspections nationwide in support of their design work - initially supported by Design Team Leaders. The position offers a high degree of responsibility very quickly for candidates with the right aptitude. Your key responsibilities may include: • Production of Temporary Works designs and drawings on a day-to-day basis to satisfy customer demand, • Checking your own designs and drawings in line with MGF’s quality procedures, • To produce “one-off” project work as directed by the Engineering Management Team, • Provide technical support to the Sales Team / Customer (project related/non-project related), • Contribute to the smooth and effective operation of the department, • Follow MGF’s internal QA procedures self-management of allocated workload to meet customer / business demand The core requirements for this role are: • Civil Engineering Degree, • Strong analytical abilities, • A professional manner with good communication skills, • Strong IT skills Experience working within a similar design role would be preferred but is not essential, as would structural design, geotechnical design, and temporary works knowledge. In addition to a competitive salary, we also offer the following: • Option to purchase additional days of annual leave, • Additional annual leave awarded to recognise long service, • Pension Scheme, • Life Assurance, • Opportunities for training, development, and career progression, • Volunteering Leave, • Discretionary bonus scheme based on business performance, • Security of working for a well-established & growing company, • A sense of family is at the core of our company culture, • Shutdown over the Christmas period, • Refer a friend scheme, • Free on-site parking About MGF: MGF is a rapidly expanding, a highly innovative and digitally advanced market leader in the design, manufacture, hire and sale of proprietary excavation support systems to the Construction Industry. Established in 1981, Employing over 450 staff, we operate nationally from 13 locations. We are a highly respected sector leader, well respected for our intelligence, and client focused approach to delivery of projects. MGF, also, operates a highly successful Institution of Civil Engineers Approved Training Scheme to support the right candidate in attaining professional recognition as a Chartered or Incorporated Engineer. We aim to be an equal opportunities employer and welcome applications from all sections of society. All applicants will be treated in the strictest of confidence.

Finance Manager required for an expanding logistics group Your new company Your new company is a large global logistics group known for delivering fast, reliable supply chain solutions backed by advanced technology and a global distribution network. With a focus on precision, transparency, and customer care, they help businesses move goods efficiently across local and international markets. Your new roleAs the Finance Manager you will oversee all General Ledger and financial accounting activity for the EMEA region within a central Shared Service Centre. You will lead the move towards standardised multi country accounting, ensuring strong controls, smooth month end close, and consistency across all forms of reporting. The role focusses on leadership, governance, and continuous improvement owning quality, compliance, and increasing automation across the business. You will ensure full compliance with US GAAP while meeting all applicable local statutory requirements. Maintaining a robust internal control environment and remain consistently prepared for audits is going to be crucial in this highly visible role. You will need to provide accurate and timely financial close deliverables each month, quarter, and year, whilst leading and developing a team a high functioning team. What you'll need to succeedTo succeed in this role, you will be ACA/ACCA/CIMA Qualified and need a strong background in General Ledger and financial accounting across multinational environments, along with a good understanding and knowledge of US GAAP, whilst aligning with local statutory requirements. You will have strong experience within a Shared Service environment, with the ability to demonstrate how you have driven standardisation and process optimisation, whilst maintaining rigorous internal controls and ensuring full audit readiness. The successful candidate will require a track record of delivering accurate and timely month end, quarter end, and year end close results, combined with the ability to be a strong leader and guide teams through ongoing transformation, automation, and continuous improvements, all whilst being in a fast paced and dynamic environment. What you'll get in return In return, you will receive a salary of £65,000 along with competitive benefits package designed to support your wellbeing, growth, and work life balance. You’ll be joining a forward thinking, acquisitive organisation where you can shape meaningful improvements, contribute to a high performing regional finance function, and develop your career within a dynamic, collaborative, and increasingly automated environment. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. # 4785328

General Manager - Premium Pub Dining - Bury What's on offer? Up to 48000 per year + bonus scheme, enhanced pension scheme, healthcare, life assurance and illness protection plan, discounts platform, 24/7 access to GP online, paid breaks, 50% discount off food for up to 6 people, 50% off accommodation and employee assistance programme offering 24/7 support and advice. What hours will you be working? 48 hours per week including evenings and weekends with 2 consecutive rest days each week. Your Development: Learning & development programme with funded hospitality qualifications, career planning, support and progression opportunities. The Pub - The Pack Horse A rare opportunity has come up at one of our premium dining sites - The Pack Horse. The site, in Affetside, is nestled in an attractive rural setting and sits on top of the hills above Bury and enjoys a fantastic local reputation serving fantastic quality food and drinks with exceptional customer service. The Pack Horse features an attractive open plan bar with cosy adjacent areas for drinkers, diners and walkers as well as a dedicated dining area and a drinking and dining terrace offering superb views over the open countryside. An exciting blend of top-quality ingredients, many locally sourced, coupled with the Chef's flair and originality promises a menu selection for all tastes. It's the perfect place to enjoy wintery nights by the fire or sunny weekends in the beer garden. The Pack Horse . Pub & Dining | Affetside, Bury (packhorseataffetside.co.uk) What you'll be doing as a General Manager The General Manager is a key role in making the Pack Horse a success. • You will have operated fresh food led sites that take at least 35K net a week and with a 35%/65% wet/dry split, • You'll be geared up towards self-promotion through social media and building a fantastic local reputation with the ability to host quality events., • You build and maintain a strong reputation based on great food and excellent hospitality. You engage with customers and their feedback is important to you., • You build and motivate a strong efficient team. You're an active leader, creating a culture of involvement, professionalism, and fun. Your team are loyal, and you recognise their contributions regularly., • You know your way around a P & L and actively manage your key lines. Skills & Experience • With a focus on developing positive relationships within the community, you will have strong customer service skills with the ability to develop an inspiring culture across the site for your customers and your team., • You will seek to improve your site and your own personal development, through a process of continual learning, and be an advocate of continual learning and development for your team., • Able to plan and organise, you will have a strategic awareness of the long term goals of the business and be able to achieve your objectives, using evidence based decision making, and your determination to succeed. As a General Manager you will be passionate, resilient, friendly and fair, you will have a strong and ethical approach to carrying out your role, and be an empowering leader for your team. Your Pub History being particularly famous for its resident skull, reported to belong to the Early of Derby's executioner. It has an excellent reputation for quality food drink and customer service. It holds a 70-seater indoor restaurant, a relaxed dining and drinking area within the rest of the pub, and further outdoor seating to enjoy the amazing views of the area. Walkers, dogs and families are all About Hydes Established in 1863, Hydes Brewery is based in Manchester has expanded to include a portfolio of nearly 50 restaurants, pubs, bars, and hotels, and continues to grow, while still retaining its family feel. We have pubs across Greater Manchester, Lancashire and throughout Cheshire including Chester and Wrexham and some in the Wirral, near Liverpool. Hydes' vision is to deliver exceptional hospitality, and it's our people that will help us achieve this. With a mission to deliver attractive environments, high quality products and exceptional service, we value our people and believe in recognising, rewarding and developing our teams. Our aim is to create a great teamworking environment in which the opinions of all are sought and valued, and to grow our future talent from within, with continued development and progression opportunities. Hydes is #OpenToAll and committed to encouraging equality, diversity and inclusion among our people, and we oppose and want to eliminate discrimination and welcome your application whatever your background or situation. We believe that everyone is unique and there should be no barriers to entry and no limits to ambition. We want everyone in our business to be treated with fairness and respect. If you need reasonable adjustments at any point in the application or interview process, please let us know. IND03

Senior Product Marketing Manager – UKTalent Marketplace & Strategic GrowthWho we are Employment Hero is on a mission to make employment easier and more valuable for everyone. Our Employment Operating System brings hiring, HR, payroll and benefits into an all-in-one solution. Since our inception in 2014, we’ve scaled to a $2 billion valuation and gained a presence in 6 countries globally. We now service over 300,000 businesses and more than 2 million employees. The EH Way At Employment Hero, we’re proud of our unique DNA, which we call The EH Way. * We are Mission First - everything we do is driven by our Mission. * We are Remote First - we champion a remote environment with a preference for asynchronous communication and a high degree of autonomy. * We are AI First - we are committed to using AI to accelerate our mission. * We are Apolitical - we do not take a position on political or social topics, unless it relates to our Mission. * We Live by Our Values - we role model our values 100% of the time. * We Expect High Performance - we set a high standard and we’re not satisfied with being average. This RoleAs our Senior Product Marketing Manager, you will be the strategic lead for Product Marketing in the UK. Reporting to the UK Senior PM and MD (Talent Solutions), you will initially spearhead the go-to-market (GTM) strategy for our ATS and Talent Marketplace—driving the liquid exchange of talent that is central to our growth. While your immediate mission is to dominate the UK Talent space, as the lead PMM in the region, your remit will evolve to cover broader product areas across the Employment Operating System as we scale. You aren't just executing a plan; you are building the blueprint for UK market leadership. Your key focus areas will be: * Strategic Leadership: Owning the UK Product Marketing roadmap, starting with Talent Marketplace and expanding into broader HR and Payroll solutions. * Market-Product Fit: Identifying and closing product-market fit gaps specifically for UK employers to ensure rapid ATS adoption. * GTM Strategy: Developing and leading the end-to-end GTM strategy for the UK Talent Marketplace, translating complex value propositions into local marketing excellence. * Roadmap Influence: Partnering with Product Managers to prioritize the roadmap based on UK-specific competitive analysis and market requirements. * Market Mapping: Mapping UK supply and demand across regional hiring hubs, industry verticals, and role types to fuel marketplace liquidity. * Commercial Enablement: Optimizing the Talent pitch for the UK market, ensuring local CX, SDR, and AE teams are equipped to win. Daily Impact: • Collaborating with the marketing team to turn core value propositions into high-impact messaging across all channels., • Conducting deep-dive customer research to understand "the why" behind product usage and barriers to adoption., • Defining requirements for UK success by distilling feedback from customers and sales teams., • Managing high-stakes product releases and ensuring full internal readiness., • Analyzing data to identify demand clusters, influencing both candidate acquisition and product direction., • Leveraging AI to document customer activation patterns and inform future product development. Who You AreTo thrive as a leader at Employment Hero, you must operate with focus, agility, and an obsession with impact. We are looking for: * A Strategic Architect: Proven experience in a Senior PMM role, with a track record of leading GTM strategies in the UK SaaS or Marketplace landscape. * Marketplace Specialist: Experience with Talent/HR tech, ATS adoption, or marketplace dynamics is highly desirable. * Cross-Functional Leader: Expert at navigating the intersection of Product, Engineering, and Sales to drive commercial outcomes. * Data-Driven Marketer: You use analytical rigor to map markets and identify growth opportunities before the competition does. * Customer Advocate: You are comfortable conducting interviews and translating feedback into actionable product requirements. * AI-Forward: You are curious about AI’s role in product marketing and eager to use it to amplify your impact. What we can offerAt Employment Hero, we don’t just talk about a better way to work - we live it. Joining Employment Hero means • You will work remotely, with the flexibility to own your time and impact, • You will access cutting-edge tools to amplify your work, knowledge and outputs, • You’ll surround yourself with ambitious, outcome-driven colleagues who challenge you to do the best work of your life, • You’ll own ESOP (employee share options) in one of the world’s fastest-growing tech companies, • You’ll also have access to a wide range of benefits that includes - a very generous parental leave policy, subsidised egg freezing (so you can make the choice that’s right for you, on your terms), a WFH office expense budget, and outstanding learning & development opportunities, • Annual Global Gathering - so far we’ve been to Thailand, Vietnam, Bali, Dubai and are excited to meet in Gold Coast in Australia in September 2026 We’re AI-first, so you may meet some of our AI tools early in the process. They help us cut the noise, surface great talent fast and make sure every candidate gets a fair, consistent experience. We verify candidate identity and location as part of our hiring process. At Employment Hero, we are committed to safeguarding the privacy of your application data. To understand how we do so, you can read our Applicant Privacy Policy here employmenthero.com/legals/applicant-policy/ Employment Hero celebrates diverse perspectives and experiences, we invite people of all backgrounds and identities to apply for this position.

Facilities Administrator Contract: Office and Production Location: Bolton, BL5 1EE Hours of work: 40 Contract Type: Permanent Job Description Team player, apart of the RFS Team, overseeing and following through and managing the works requested to completion. Ensuring best practices are followed, following and understanding the client processes and restrictions. Key Responsibilities • Print and allocate all maintenance and escorting jobs for southern sites to engineers and subcontractors, • Reassign workload to Tony when engineers are on annual leave, • Allocate all New Works RFSs, • Close off all RFS jobs, including adding labour hours and comments, • Regularly monitor the system to identify and manage outstanding jobs, • Ensure ticket statuses and details are accurate and up to date, • Request quotes from contractors, • Raise purchase orders (POs) for subcontractor callouts, engineer-related items, and client-issued POs, • Manage all purchase orders through to invoicing and act as the main point of contact between contractors and Accounts, • Handle and progress day-to-day queries from customers, service desk, and contractors, • Respond promptly to customer calls and emails, • Deal with general enquiries from client staff and contractors, • Contact suppliers to expedite orders or resolve discrepancies, • Prepare quotes and issue them to the client and Client FM for approval, • Assist with revising RAMS (Risk Assessments and Method Statements), • Support site inductions, • Write work authorisations, • Book jobs in with sites (temporary responsibility) Professional and Personal Competencies/Qualifications Raise and receipt purchase orders (POs) Coordinate small works projects Work effectively as part of a team Utilise reporting tools and CAFM systems The Company ISS is a global leader in workplace and facilities management, helping organisations create environments where people and businesses can thrive. We partner with clients across sectors—from healthcare to finance—to deliver smart, sustainable solutions that improve everyday experiences. We’re proud to be an inclusive employer, committed to diversity, wellbeing, and supporting the Armed Forces community. As a Disability Confident employer, we’re committed to making our recruitment process accessible. If you require any adjustments, please contact our Resourcing Team—we’ll be happy to support you. Join ISS and be part of something bigger.

Remote Nordic Language Speaking Customer Service Representative (Maternity Cover) Location: Working from Home, Laptop will be provided. Department: Customer Service – Vision Contract Options: 12 Month Agency Assignment Hours: Full-time, 37 hours per week, Monday to Friday. You may be required to work some UK bank holidays and take Nordic bank holidays instead, in line with business requirements. Pay Rate: £12.87 per hour Reports to: Customer Service Team Leader Job Description Manpower is proud to be partnering with Johnson & Johnson Vision, to recruit a Customer Service Representative to support the Nordic market within the Customer Service team. This is an exciting opportunity to join a high-performing, customer-focused environment, supporting customers across multiple Nordic regions. You will act as a key point of contact, managing orders, enquiries, and customer interactions while delivering exceptional service in line with departmental service level agreements. The successful candidate will play a critical role in ensuring a seamless customer experience, taking full ownership of queries and driving first-contact resolution wherever possible. Important: This role is 100% remote. You must have a reliable internet connection and be able to communicate effectively with team members throughout working hours. You should be comfortable working independently, while maintaining a high level of accountability and ownership for your work. Key Responsibilities • Process customer orders, enquiries, and complaints via telephone and email., • Manage inbound and outbound customer communications effectively., • Maintain SLA performance and contribute to EMEA KPI targets., • Log and manage customer interactions accurately using CRM systems., • Manage manual processes for failed EDI and eCommerce orders., • Support automation initiatives and process improvements across systems., • Handle credit and debit note processing and account amendments., • Manage returns and recall processes in line with procedures., • Build strong relationships with customers and internal stakeholders., • Support commercial, sales, and marketing teams with customer insights and service delivery., • Contribute to continuous improvement and business initiatives. About You You’ll be a proactive and customer-focused individual with strong communication skills and the ability to thrive in a fast-paced, high-volume environment. You’ll take ownership of your work and demonstrate a strong commitment to delivering excellent customer service. Essential Skills & Experience: • Experience in a customer service role (telephone-based preferred)., • Fluent in English, Swedish and Finnish/or Finnish only as preferred language but other Nordic languages could be of interest as well., • Strong communication skills, both written and verbal., • Customer-first mindset with a proactive approach to problem solving., • Ability to work under pressure in a fast-paced environment., • Strong organisational, numerical, and administrative skills., • Good IT skills and experience with data entry and CRM systems., • Knowledge of SAP systems., • Proficiency in Microsoft Office., • Additional EMEA language skills., • Experience or knowledge of the Eye Care Profession (ECP). Why Join Us? At Johnson & Johnson Vision, you’ll be part of a global organisation committed to improving lives through innovation in eye health. You’ll join a diverse and inclusive team where your contribution truly matters, with opportunities to grow your career and make a meaningful impact. Guided by Our Credo values, Johnson & Johnson fosters an environment where you can bring your whole self to work and thrive both professionally and personally. Please note as part of screening, you will be required to undertake a written and vocal language assessment Interested? If you’re ready to work in a fully remote role, and have the required language skills and experience, we’d love to hear from you. Please note: • This role does not offer visa sponsorship. Applicants must have an existing right to work in the UK.

Are you an experienced Assistant Branch Manager and have trade counter experience? Are you self motivated and passionate to drive and increase sales within a customer facing role? . This is a fantastic opportunity to work for a well established business where you can develop to Branch Manager. There is a salary of £32,000 plus bonus to potentially earn a package of £40,000 and the best part is there is no weekend working, just Monday to Friday. Driving licence is essential for this role.\n\nThe Role:\n\nLeading, motivating, and developing the branch team to deliver outstanding customer service.\n\nDriving internal and external sales to meet and exceed branch targets while following company policies and procedures.\n\nActively promoting and selling the products and services.\n\nStrengthening the brand locally.\n\nManaging stock levels and ensuring accurate stock control.\n\nKeeping the branch clean, well‑presented, and fully stocked with products and promotional materials.\n\nMaintaining detailed customer records including sales, enquiries, and follow‑ups.\n\nEnsuring the Workshop is at capacity.\n\nHandling time‑keeping, attendance, and disciplinary processes in line with company procedures.\n\nAbout You:\n\nA confident leader with strong people‑management skills.\n\nSomeone commercially minded, target‑driven, and proactive\n\nExcellent communication and customer‑service skills.\n\nStrong organisational ability and attention to detail.\n\nHands‑on and leads by example and thrives in a fast‑paced environment.\n\nMust hold a current, valid UK driving licence.\n\nBenefits:\n\nWorking within an established team\n\nWorking for a reputable company and brand\n\nThe working hours are 9.00am-5.00pm Monday-Friday.\n\nCompany pension\n\nINDAB

Multi-Skilled Electrical Bias Engineer\n\nLocation: Bolton\nEmployment Type: Full-Time\n\nAbout Us\n\nCBRE is the global leader in real estate services, operating in 48 countries with over 70,000 employees. We deliver integrated facilities and corporate real estate management solutions to some of the world's most respected companies. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm.\n\nThe Opportunity\n\nWe are seeking a skilled Electrical Bias Engineer to join our dynamic team. This role is ideal for someone with a strong electrical background and experience in critical environments such as data centres or trading floors. You'll be responsible for maintaining and upgrading electrical systems, ensuring optimal performance and safety across our client sites.\n\nKey Responsibilities\n\nRespond to breakdown maintenance requests within SLA timelines.\nMaintain and repair modular UPS systems and diagnose power quality issues.\nConduct risk-focused maintenance and monitor critical systems.\nProvide emergency response and escalate urgent issues.\nComplete reactive Helpdesk requests and ensure documentation is up to date.\nUndertake site surveys, produce method statements and risk assessments.\nInstall and upgrade plant equipment and interpret technical drawings.\nMonitor environmental conditions and equipment loading.\nEnsure compliance with financial and health & safety processes.\nPrepare incident reports and root cause analyses for system outages.\n\nWhat We're Looking For\n\nEssential:\n\n18th Edition Electrical Wiring Regulations certification.\n\nDesirable:\n\nExperience with BMS, HVAC systems, chilled water circuits, and chilled beams.\nUnderstanding of CDM processes and H&S procedures (COSHH, Risk Assessments, etc.).\nHealth & Safety qualifications (IOSH/NEBOSH).\nTesting and inspection of electrical systems.\nFamiliarity with emergency response protocols.\nAuthorised Person certification (e.g., AP15/12).\nWater hygiene knowledge (L8).\nStrong communication and customer service skills.\n\nWhy Join Us?\n\nWork with a global leader in real estate services.\nBe part of a supportive and professional team.\nOpportunities for career development and training.\nCompetitive salary and benefits package

AG Barr are looking for a Customer Support Executive to join our Customer Service Team, based in Middlebrook.Reporting to the Customer Service Team Leader, the Customer Support Executive will provide a comprehensive Customer support service to Commercial Operations, Business Development Managers, an

Have experience as a contact centre manager, fleet control team leader, fleet maintenance control manager or team leader - supervising or leading a customer service or operations team. The contact centre manager will grow, lead and motivate a team of fleet controllers, fleet advisors and VOR control

Contact Centre Manager, Call Centre Manager, Fleet and automotive, Bolton, Monday to Friday 40 hours per week, £35-40k must have own transport Are you an experienced contact centre or customer service leader who knows how to keep a busy operation running smoothly? We are looking for a Fleet Contact Centre Manager to join a fleet management business in Bolton. This is a hands-on leadership role where you will help shape, support and build a team that delivers an outstanding customer experience every day. As Fleet Contact Centre Manager, you will work closely with the Fleet Operations Manager, making sure customer requirements, service levels and KPIs are met. You will support the day-to-day running of the contact centre, lead the team when required, make confident frontline decisions and keep customers fully updated on vehicle repairs, breakdowns, replacement vehicles and supplier progress. What you'll be doing as Fleet Contact Centre Manager: Ensuring inbound calls are handled within agreed KPIs and service levels Prioritising workflow across the team to maximise efficiency, productivity and quality Supporting, motivating and developing call centre advisors Acting as a key contact for customers, suppliers and the management team during contact centre operating hours Making accurate frontline decisions around vehicle placement, breakdowns, replacement vehicles and cost control Chasing suppliers to ensure jobs are completed on time and VOR remains within KPI Keeping customers updated on the status of repairs and responding to queries in a timely, professional way Generating and distributing daily reports Supporting the Fleet Operations Manager with training new starters and updating the team on procedure or system changes Ensuring warranty items are issued to the correct suppliers within agreed timescales Maintaining accurate system notes and call records Assisting with rota cover and making sure the contact centre has the right level of support at all times Helping to deal with complaints, difficult situations and service issues Identifying simpler, better and more cost-effective ways of working Taking part in management meetings to improve processes and service delivery What we're looking for: Previous experience in a customer-focused service environment Experience within fleet, automotive, vehicle repair, breakdown, logistics or a similar fast-paced service setting would be ideal Previous supervisory or team leadership experience would be helpful, but this is not essential Good IT skills, with Kerridge or R2C experience being an advantage The confidence to make decisions in the absence of the Fleet Operations Manager Strong communication skills, both written and verbal Good attention to detail and the ability to keep accurate records A calm, professional approach when dealing with customers, suppliers and internal teams The ability to manage priorities, support a team and keep service levels on track Knowledge of vehicle parts would be beneficial This Fleet Contact Centre Manager role would suit someone who enjoys being at the centre of a busy service operation, where no two days are quite the same. You'll need to be organised, confident and customer-focused, with the ability to keep people, processes and suppliers moving in the right direction. If you are ready to step into a Fleet Contact Centre Manager position where you can lead from the front, improve service delivery and help build a high-performing team, we would love to hear from you

Join our client's prestigious automotive brand as a Switchboard Manager, where you will lead the centralised customer contact function across Park Lane and Park Royal. This pivotal leadership role ensures every telephone interaction reflects a professional, efficient and premium brand experience, while guiding a high-performing team to deliver exceptional service standards. Previous leadership experience within luxury automotive, luxury retail, or premium hospitality environments is essential. This full-time role offers a 40-hour working week, Monday to Saturday, on a rota basis across Park Lane and Park Royal sites. Hours of work are between 7:45am - 20:00pm depending on day and shift. Your Time at Work You will lead the delivery of a seamless, premium telephone experience, setting the standard for service, performance, and continuous improvement. • Lead, coach, and develop a high-performing Switchboard team - Manage rotas in line with demand and service expectations - Drive call quality, tone of voice, and brand standards - Oversee daily operations, ensuring service levels are consistently met - Monitor performance metrics, including response times and call handling - Implement escalation and overflow processes where required - Maintain consistent call handling standards across all sites - Review and audit interactions to support ongoing development - Resolve escalated or sensitive enquiries with professionalism - Ensure accurate lead capture and seamless handover to Sales and Aftersales - Collaborate with stakeholders to optimise customer journey and conversion - Support campaigns, peak periods, and wider business initiatives - Produce clear, insightful performance and service reports Our ideal candidate A polished, credible leader with a passion for service excellence, you inspire high performance while maintaining the highest standards of professionalism. Essential: - Proven leadership experience within luxury automotive, retail, or premium hospitality - Experience managing switchboard, contact centre, or front-of-house teams - Strong coaching and team development capability - Experience managing KPIs and performance - Highly organised with strong attention to detail - Calm, decisive, and professional under pressure - Customer-focused with commercial awareness - Excellent communication and interpersonal skills - IT proficiency, including CRM and Microsoft Office - Fluent English and strong cultural awareness Desirable: - Deep understanding of luxury customer expectations - Confident handling of VIP and escalated enquiries - Strong administrative accuracy - Collaborative, proactive, and improvement-focused mindset Key Information and Benefits • £35,000 annual salary - 25 days' holiday, plus Bank Holidays Job Ref: 1BMWF About Staffline Staffline is the UK's leading provider of flexible, temporary and permanent workforce solutions, enabling over 28,000 people into good work every day. We operate at more than 350 customer sites across England, Scotland and Wales. Please note that our job adverts are correct at the time of publication, but some details and job responsibilities are subject to change. This job advert may not be copied, imitated or used, in whole or in part, by third-party websites, without prior written consent from Staffline

Total Contracted Hours: 40 An exciting new Operations Manager opportunity at DX! All about you You will be friendly, hard-working and love the buzz of getting things done. We love team players and here at DX we are committed to providing our people the technical and personal skills to progress their careers. About us We are a leading independent parcel, mail and logistics services company operating throughout the UK and Ireland delivering the important things in life. DX Freight provides next-day or scheduled delivery services for parcels and freight, as well as comprehensive logistics solutions, including warehouse management and the operation of customer-liveried vehicles. Our brand is what we do every day and our values set the tone for how we want our colleagues to go about their business of delivering the Delivered Exactly promise. What will it feel like to be part of our team? At DX, we know our people are our foundation of success. We'll give you all the responsibility you need to develop yourself as an adaptable leader; with plenty of challenges to keep your career growing. If you want to develop your career, DX will provide the training and the opportunities! In addition, you will work with passionate and supportive people who are focused on meeting the DX Delivered Exactly promise. Role summary: This role is responsible for leading and managing operational aspects of the service centre on for the DX products ensuring achievement of budgeted and/or targeted service, cost and quality performance measures. The successful candidate will be responsible for the effective management of all employed colleagues, third party subcontractors and owner drivers. They will manage the premises, equipment and consumables, ensuring the most cost effective and high quality performance is delivered. The role will drive and lead the change process to deliver a fully integrated service centre operation in conjunction with the General Manager. Key responsibilities Evident line management experience in production/logistics/mail/ parcels services environment to at least the same level of responsibility. Experience of running a multi shift logistics operation Proven record of delivering great service to Customers and managing on-going Customer relationships. Experience of managing a diverse workforce including sub- contractors, self- employed drivers and PAYE drivers. Experience of managing direct cost budget. Ability to use Microsoft XP (Excel, Word, Email, Access, PowerPoint) or similar data base. Essential criteria for this role Previous experience in the logistics or distribution industry Additional information on this role If you have previous experience of managing teams in fast-paced mail/distribution environments and have the ambition to develop your leadership skills, then we would love to hear from you. Benefits: Competitive Rates of Pay Holidays: 25 days increasing with length of service + bank holidays Long Service Recognition scheme Enhanced Maternity & Paternity Enhanced Company Pension Scheme Life Assurance Employee Assistance programme including 24/7 Virtual GP DX Discounts Portal Excellent opportunities for career progression and more!! We look forward to hearing from you! TPBN1_UKTJ

An exciting new Revenue Protection Officer at DX! * This is a Nightshift vacancy* All About You You will be friendly, hard-working and love the buzz of getting things done. We love team players and here at DX we are committed to providing our people the technical and personal skills to progress their careers. About us We are a leading independent parcel, mail and logistics services company operating throughout the UK and Ireland delivering the important things in life. DX Freight provides next-day or scheduled delivery services for parcels and freight, as well as comprehensive logistics solutions, including warehouse management and the operation of customer-liveried vehicles. Our brand is what we do every day and our values set the tone for how we want our colleagues to go about their business of delivering the Delivered Exactly promise. What will it feel like to be part of our team? At DX, we know our people are our foundation of success. We'll give you all the responsibility you need to develop yourself as an adaptable leader; with plenty of challenges to keep your career growing. If you want to develop your career, DX will provide the training and the opportunities! In addition, you will work with passionate and supportive people who are focused on meeting the DX Delivered Exactly promise. Role summary: To ensure that our customers are paying the correct revenue for the products being sent through the DX Freight network in line with the customer contractual obligations whilst supporting the growth of revenue in line with those contractual obligations. Key responsibilities The role has the exclusive task of check weighing and cubing suspect freight. Research the Customer base at defined locations to find out why they are not declaring their goods correctly. Understand charging exemptions and partner with the relevant Depot Sales Manager to resolve where possible. Update products and gain the correct rate financially and correct weight legally. Actively partner with Sales to educate customers about their duty of care to our workers by gaining the correct weights. Partner with GM/OM/Shift Managers to ensure the teams are physically scanning product to gain additional revenue for the business in line with contractual customer agreements. Educate the workforce to actively look for new customers and opportunities to raise revenue Spot check customers' freight based on trends of incorrect declaration. Ensure 'checking' equipment/ technology is maintained and in use. Escalate to Depot Management team any concerns Benefits: Competitive Rates of Pay Company Funded Health Cash Plan Holidays: 20 days increasing with length of service + bank holidays Long Service Recognition scheme Enhanced Maternity & Paternity Company Pension Scheme Life Assurance Employee Assistance programme including 24/7 Virtual GP DX Discounts Portal Excellent opportunities for career progression and more!! We look forward to hearing from you! TPBN1_UKTJ

Aftersales Manager We're seeking an experienced Aftersales Manager to lead service and warranty operations. You'll manage a team of advisors and technicians, drive workshop performance, and ensure an excellent customer experience. Key Responsibilities Lead the aftersales team and oversee daily operations Handle escalated customer issues and warranty claims Improve workshop efficiency, productivity and turnaround times Monitor KPIs (labour hours, WIP, CSI, rework) Ensure high standards in diagnostics, repairs and quality control Support systems implementation and continuous improvement Collaborate with sales and logistics for smooth vehicle handovers About You Proven aftersales management experience (motor trade) Strong technical and commercial understanding Effective leader with excellent communication skills Organised and able to thrive in a fast-paced environment What's on Offer £45k + bonus Company car, pension, and benefits

Keep our network moving. Lead a high-performing team. Be our next Network Support Team Leader. At Intercity, were passionate about delivering an exceptional customer experience and our Network Operations Centre plays a critical role in making that happen. Were looking for a people-focused Network Support Team Leader to lead, develop, and manage our NOC team, ensuring the right resources are in place to deliver reliable, responsive support around the clock. This role suits someone who enjoys leading people, managing performance, and keeping operations running smoothly , with the technical understanding to ask the right questions and support effective decision-making. If you thrive in a fast-paced operational environment and take pride in building strong, capable teams, this could be the ideal next step for you. About the role As our Network Support Team Leader, youll have day-to-day responsibility for the performance, development, and wellbeing of our Tier 2 NOC engineers . Youll ensure the team is effectively resourced, supported, and aligned to deliver against SLAs and customer expectations. This is a hands-on leadership role , combining people management, operational oversight, and stakeholder engagement. While technical knowledge is important, your primary focus will be leading people, managing workloads, and driving consistent service standards . This role is office-based in Bolton. The site operates 24/7, so flexibility is required to support operational needs, rota management, and incident response. Key Responsibilitiesas a Network Support Team Leader: Leading, coaching, and performance-managing a team of NOC Operators, creating a positive, accountable, and high-performing environment Managing rotas, resourcing, and workload planning to ensure consistent SLA delivery across a 24/7 operation Supporting recruitment, onboarding, training, and ongoing development of the team Acting as an escalation point for operational issues, supporting engineers through effective triage and decision-making Ensuring operational processes, including Change Management, are followed and continuously improved Reviewing service performance with customers and internal stakeholders, identifying risks and opportunities for improvement Producing clear operational reports and insights to support decision-making Supporting incident response and major issue management when required Working closely with wider Operations leadership to continuously improve service delivery Experience & Knowledge Proven experience leading or supervising teams in an IT operations or service delivery environment Strong background in rota management, workload planning, and performance management Experience working within a Network Operations Centre or similar 24/7 operational setting Good technical understanding of NOC environments, with confidence supporting escalations (not necessarily hands-on engineering) Experience producing and interpreting operational reports and service metrics Confident communicator, able to work with customers and stakeholders at all levels Skills & Behaviours People-first leadership style with the confidence to challenge, coach, and support Organised and structured, with a strong grip on priorities and resource planning Calm and decisive under pressure Honest, approachable, and respected by teammates Passionate about developing others and building stable, capable teams What We Offer: 33 days holiday (inclusive of bank holidays), with entitlement increasing by one day for each full calendar year employed, up to a maximum of five days. Annual pay reviews. Holiday buy scheme. All-company bonus scheme. Death in service cover. Employee assistance programme. Company pension. Active social calendar. A strong focus on developing our people. About The Company Intercity Technology provides reliable and secure technologies in communications, cloud, and managed services, with a big difference Intercity is a technology solutions partner that isnt all about tech. Its about a great bunch of people combining their passion, expertise, and dedication to deliver extraordinary results for businesses. Our vision is to be the best technology partner to work for and with we are really proud of our achievements so far: Customer Net Promoter Score of +92 Gold Award Investors in People Accreditation Employer of the Year 2025 - British Business Excellence Award Gold Eco Vadis rating - Among the Top 3% of Companies for Sustainability Performance We select candidates with the right skills, experience, and values to join us and selection is based on a fair and equal process. Were proud to be committed to equal opportunities and welcome all applications. As a specialist in secure technology solutions, all successful candidates will be subject to pre-employment checks, so we can ensure compliance with our ISO27001 (Information Security) and Cyber Essentials Plus certifications. We are committed to using any personal information you may give us in a secure and proper manner, for more information please see our privacy policy on our website. TPBN1_UKTJ

Complaints Customer Service Supervisor (Team Leader) – BFSI. The Complaints Customer Service Supervisor (Team Leader) is responsible for. Team Leader, Supervisor or acting‑up role.

Zopa is seeking a Customer Service Team Leader in London to oversee a team of agents providing outstanding customer service. You'll ensure the team meets service standards, drive continuous improvement, and support team development. The role demands strong leadership, analytical skills, and experien

This role involves leading a dynamic team, delivering exceptional customer experiences, and taking on key operational responsibilities. Candidates should have proven leadership experience in fashion retail and strong communication skills.

A leading recruitment agency in the United Kingdom is seeking a dynamic Customer Services Manager to lead a high-performing team and enhance customer engagement. Responsibilities include driving service transformation, collaborating with internal teams, and improving operational excellence. The idea

A fast-food restaurant is seeking a Team Leader in Arun, England. Candidates should have team management experience, strong leadership skills, and the ability to perform under pressure. The role involves leading the team, ensuring high performance, and creating a positive work environment.

The role involves delivering exceptional customer service and ensuring the smooth operation of the service department. A leading automotive dealer in Bolton is looking for a Service Advisor to join their team.

As a Customer Team Leader, youll be part of a friendly team thats dedicated to helping our customers. Well look to you to help lead the store team - coaching and supervising our Customer Team Members and deputising for the Store Manager, while also delivering great customer service and perform

As Customer Services Team Lead you will be responsible for the smooth, efficient and safe running of this Team. Champion the visitor, ensuring that the team consistently delivers levels of excellence in customer service, from the first contact point to the last, exciting visitors, exceeding their ex

A leading retail company seeks a Customer Service Team Leader to manage the in-house customer service team and optimize outsourced operations. Candidates should have over 5 years of ecommerce customer service experience, excellent leadership skills, and proficiency in CRM software like Zendesk and G

A leading home improvement retailer in Epping Forest is seeking a Service Team Manager to lead and inspire the checkout team. The ideal candidate is passionate about customer service, has strong emotional intelligence, and enjoys leading a high-performing team. In this role, you will ensure exceptio

You will inspire your team to deliver outstanding service while achieving strong commercial results. Marks and Spencer is seeking a Team Manager in Food to lead from the shop floor.

Primark Stores Limited in Bolton seeks an experienced Team Manager to lead and develop a dedicated team within the store. In this full-time, permanent role, you will oversee departmental operations, drive performance through effective leadership, and ensure a high-quality customer experience. Qualif

The ideal candidate will have experience in a busy bar environment and strong team player skills. This role involves maintaining efficient operations and supervising a motivated catering and bar team.

As a Customer Services Team Leader, you will take pride in working closely with both your staff and customers to address their queries, ensuring exceptional communication is at the heart of achieving outstanding customer satisfaction. Ensure the team follows established procedures for each service r

The role involves supervising a team, managing deliveries, and ensuring compliance with food handling and hygiene standards.

A leading security firm in Greater London is seeking a Team Leader to oversee daily operations and ensure client satisfaction. This role involves leading on-site teams, managing relationships with clients, and ensuring high standards of service.

The ideal candidate will have around 2 years of retail management experience, strong communication skills, and a customer-oriented mindset. The position comes with various employee perks focusing on wellness and team development.

A major retail company in England seeks a Team Manager in Food to lead and inspire a vibrant store team. This role emphasizes leadership on the shop floor, ensuring outstanding service and commercial results.

As a Customer Service Team Leader at Paddy Power, you will be the welcoming host for our customers, ensuring they have an outstanding experience in our retail shops. This will primarily involve hosting our customers in shop, clearly communicating answers to customer queries and informing customers

Garden Centre Team Leader Customer Service Desk & Tills. We are currently looking for a Customer Information Desk Team Leader to work in our fast‑paced and highly customer‑focused Centre. Excellent customer service skills.

The ideal candidate will have prior leadership experience, strong interpersonal skills, and a commitment to customer service. The East of England Cooperative is looking for a Team Manager in Cess, England, who will lead a team, support colleagues, and engage with the community. Responsibilities incl

This role is essential for enhancing team productivity and customer service quality. Candidates should have previous leadership experience, excellent communication skills, and the ability to maintain a positive attitude in a fast-paced setting.

A well-known pub chain in Leigh seeks a Team Leader to ensure smooth operations and high customer satisfaction. The ideal candidate will have a strong focus on customer service and teamwork. You'll be responsible for leading the team, maintaining quality standards, and creating a welcoming environme

A popular retail chain in Bolton is seeking a Duty Manager to lead operations and ensure exceptional customer service. You will be responsible for motivating the team, maintaining store standards, and driving sales.

Candidates should have proven leadership experience in fast-paced retail environments, strong commercial awareness, and the ability to coach and develop their team effectively. This is an opportunity to thrive in a dynamic setting while promoting a culture of excellence within your team. Marks & Spe

In this role, you will lead and inspire the service team, oversee operations, and ensure exceptional customer service. The ideal candidate will have a background in automotive service, exceptional communication skills, and a customer-first mindset. JCT600 Ltd is seeking a skilled Service Manager for

The role includes supervising and motivating the team, ensuring the highest levels of service, and assisting the Store Manager with various operational tasks.

This role involves managing a team of up to 15 customer service advisors, resolving queries, conducting performance reviews, and ensuring service quality. A staffing agency is looking for a Customer Service Advisor Team Lead in Manchester. The ideal candidate will demonstrate strong team dynamics un

In this permanent, full-time role, you will oversee the customer service function, managing a small office team while ensuring exceptional service delivery. Recruitment Services Ltd is seeking a Customer Service Manager based in Leicester.

Harrison Scott Associates is seeking a Client Services Manager in the United Kingdom to lead the customer service team in a corrugated packaging manufacturing company. This role demands strong leadership skills to manage account managers effectively and ensure that customer satisfaction remains the

Co-op Digital is seeking a Customer Team Leader in Greater Manchester to lead a team in a fast-paced store. Ideal candidates will possess passion for leadership, flexibility, and some skills in retail or team management. You will manage day-to-day operations, support team performance, and engage wit

As a Customer Team Leader, you'll lead a small team in a fast‑paced Co‑op store, helping to deliver essential services to your community. As a Customer Team Leader, you will own your development and support your financial, physical, and mental wellbeing. What You’ll Do as a Customer Team Leade