Customer service team leader jobs in SunderlandCreate job alerts

Distributor (Self-Employed) - Automotive Aftermarket This is an exciting opportunity for an experienced automotive aftermarket salesperson exploring possibilities to run their own business or an established self-employed distributor looking to add to their portfolio. You will take over an established area with around 120 spending customers. Our client is a leading supplier of automotive consumables / chemical products. They have a strong reputation for quality products and technical expertise. They offer their distributors unparalleled support including set up, product training and on-going marketing. Typical Earnings on this area: Around £40-50k per year - with potential to earn more Location: Covering DH, NE and SR postcodes - ideal locations include Newcastle upon Tyne, Sunderland, Durham, Gateshead, South Shields, North Shields, Washington, Peterlee, Consett, Chester-Le-Street What We Offer • A proven, established customer base with consistent repeat business, • Full Technical, Sales, and Field Support training, • Ongoing marketing and brand support from a respected industry leader, • A high-quality, demonstrable product range with strong customer loyalty, • Unlimited earning potential based on your drive and performance, • A passion for sales and relationship building, • The ambition to grow a territory year on year, • Experience in the automotive aftermarket is advantageous, allied sector experience will also be considered, • Confidence in communication and customer engagement The Role • Service and support an existing customer base of 100+ garages and workshops, • Promote and sell our market leading range of automotive, trade-only consumables, • Increase product penetration within current accounts, • Grow the territory by developing new business opportunities, • Work alongside a national network of 50 experienced professionals Register Your Interest If this sounds like your kind of role, we'd love to hear from you. Send your CV to Kayleigh Bradley, Senior Recruiter at Glen Callum Associates Ltd, or call Kayleigh for a confidential chat on 07908 893621. Job Reference: 4337KB - Self Employed Distributor - Automotive Aftermarket Consumables Glen Callum Associates specialises in automotive recruitment, connecting exceptional talent with leading organisations worldwide. Glen Callum Associates is committed to creating diverse and inclusive workplaces. We welcome applications from all qualified candidates regardless of gender, age, ethnicity, disability, sexual orientation, or background. We believe that a variety of perspectives makes a team stronger and a workplace better. If you need any adjustments during the recruitment process, please let us know-we're here to support you. Applicants must be eligible to work in the UK. We are unable to offer sponsorship. JBRP1_UKTJ

Overview Team LeaderHere at Cuppacoff we are a large diverse organisation that operates a broad range of hospitality franchises across the UK. We aspire to be the best of the best and reflect this in our teams across the country.One of our franchises is Costa Coffee, we want to join them in their mission to inspire the world to love great coffee. Were all about embracing passion, energy and teamwork to serve memorable moments for every one of our customers. If youre an aspiring Store Manager ready to head up a team, this could be the perfect role for you.A bit about the roleAs a Team Leader, youll have your first taste of leadership responsibility, accountability and autonomy. Youll get involved with day-to-day operations, stock maintenance, health & safety, store marketing and other tasty activities. And every day, youll be dedicated to creating uplifting experiences for our customers and inspire your team to keep customer service at the heart of everything they do. What's involved? • Taking the lead on shifts to support your colleagues in delivering unbeatable experiences, • Making the most of peoples talents theyre in the right place to maximise sales, • Training and accrediting new Baristas, • Getting familiar with new recipes and ranges, and sharing the exciting news with the team, • Driving high standards every time, whether thats through the quality of an espresso or monthly coffee excellence scores A passion for coffee and people is just the start of what were looking for. What else makes a great Team Leader? • Reliability to open and close the store safely and on time, • Team leadership experience in a buzzing environment, • Ability to take on shared responsibility whilst on shift and support team members, • A love of turning knowledge and know-how into hot ideas to help your store succeed, • Willingness to learn and be bold, brave and action-orientated We're really proud of the work our team members deliver, and we want you to feel valued and rewarded with great perks and benefits: • £11.80 per hour, • Great Opportunities to develop yourself and progress your career, • Whilst on Shift 50% discount on handmade drinks plus 50% on food and bottled drinks, • Costa Employee Discount Card 25% off food & drinks in any Costa store when youre not working, • Employee Assistance Programme, • Health & Wellbeing Programme, • Refer a Friend Scheme, • Company Pension At the heart of Costa Coffee are our values. We believe in Passion, Warmth, Trust and Courage. Were the No. 1 coffee brand in the UK for the 14th year in a row. Here, youll be part of a genuine, passionate and warm team that shares a love for coffee and a desire to deliver great experiences to our customers, communities and people.At Costa Coffee, we celebrate inclusion and equality and believe everyone should bring their true self to work. We advocate collaboration and transparency. And embrace differences in all that we do.For any reasonable adjustments and general queries please contact *This role is for a store owned by one of our franchise partners, their hiring process, salary and benefits may vary from those within a wholly owned Costa store advert.

A leading cinema chain in Sunderland is looking for a Team Leader to enhance customer experiences and support team members. The role includes managing cash and food handling, training staff, and resolving customer complaints.

A leading retail chain in Sunderland is looking for a Shift Leader to oversee store operations in a dynamic retail environment. You will coordinate a team to deliver exceptional customer service, manage shifts, and ensure the store remains clean and well-stocked.

The Company Our client is a market leader in the North East manufacturing sector. They have been very stable through recent times and are now starting to grow this is the reason they now require a Quality Engineer. The Role The Customer Quality Engineer is to liaise with the customer on quality and technical issues, for assigned key customers. Managing all quality aspects targeting agreed objectives, supporting customer quality satisfaction. Providing service/support on all quality related aspects to the Customer and other interested parties. Quality interface to customer, overseeing a high volume of engineering changes. Key point of contact for customer returns, complaints and non-conformances and driver of internal processes to closure. Leading role for internal and customer quality issues-driving investigation, root cause analysis verifying and validation of corrective actions. Involvement in the NPI process verifying specific customer requirements. Conducting FAIs. Technical support to production on all product quality issues, advising on and carrying out technical component inspection. Support Internal Auditing Scheme to ensure internal procedures are being followed and audits are conducted in and closed out in a timely manner. Ensuring the QMS is adhered to, identifying continuous improvement opportunities where possible. Analysing interested parties KPIs and other available data/metrics to identify improvement areas. Periodic evaluation of customer quality performance: focusing on customer complaints, PPM levels, quality of 8D reports. Presenting quality metrics at regular business review meetings. Respond to supplier quality issues on material. Maintaining compliance to accreditations and approvals. Any other reasonable duties as required. The Person HND Electronics qualification. Strong interpersonal skills, personable, team player and focused. Application of quality management systems. Experience of Internal Auditing ISO9001. Working knowledge of IPC-610. Worked within a volume electronics manufacturing environment. Computer literate: Microsoft programs. High-level of data analytic work. Solving tools: Root Cause Analysis, 8D, 5 Why, Fishbone Diagram, Pareto Analysis Commercial awareness. Highly developed communication skills at all levels. The Benefits You will be working for a well-established growing employer. An excellent salary. A good pension scheme. A company experiencing continued growth, expansion and investment. The company are fully compliant with the latest health and safety requirements for current safe working practices. TPBN1_UKTJ

Distributor (Self-Employed) - Automotive Aftermarket This is an exciting opportunity for an experienced automotive aftermarket salesperson exploring possibilities to run their own business or an established self-employed distributor looking to add to their portfolio. You will take over an established area with around 120 spending customers. Our client is a leading supplier of automotive consumables / chemical products. They have a strong reputation for quality products and technical expertise. They offer their distributors unparalleled support including set up, product training and on-going marketing. Typical Earnings on this area: Around £40-50k per year - with potential to earn more Location: Covering DH, NE and SR postcodes - ideal locations include Newcastle upon Tyne, Sunderland, Durham, Gateshead, South Shields, North Shields, Washington, Peterlee, Consett, Chester-Le-Street What We Offer • A proven, established customer base with consistent repeat business * Full Technical, Sales, and Field Support training * Ongoing marketing and brand support from a respected industry leader * A high‑quality, demonstrable product range with strong customer loyalty * Unlimited earning potential based on your drive and performance * The freedom and flexibility of operating your own business under a respected brand Why This Role Could Be Perfect for You • A passion for sales and relationship building * The ambition to grow a territory year on year * Experience in the automotive aftermarket is advantageous, allied sector experience will also be considered * Confidence in communication and customer engagement * Energy, determination, and a strong work ethic If you're motivated, commercially minded, and excited by the idea of running your own business with the backing of a market‑leading brand, this could be the perfect opportunity. The Role • Service and support an existing customer base of 100+ garages and workshops * Promote and sell our market leading range of automotive, trade-only consumables * Increase product penetration within current accounts * Grow the territory by developing new business opportunities * Work alongside a national network of 50 experienced professionals * Operate with the independence of running your own business, backed by a trusted brand This is a field based, customer facing role ideal for someone who enjoys building relationships, demonstrating products, and driving sales performance. Register Your Interest If this sounds like your kind of role, we'd love to hear from you. Job Reference: 4337KB - Self Employed Distributor - Automotive Aftermarket Consumables Glen Callum Associates specialises in automotive recruitment, connecting exceptional talent with leading organisations worldwide. Glen Callum Associates is committed to creating diverse and inclusive workplaces. We welcome applications from all qualified candidates regardless of gender, age, ethnicity, disability, sexual orientation, or background. We believe that a variety of perspectives makes a team stronger and a workplace better. If you need any adjustments during the recruitment process, please let us know-we're here to support you. Applicants must be eligible to work in the UK. We are unable to offer sponsorship.

Distributor (Self-Employed) - Automotive Aftermarket This is an exciting opportunity for an experienced automotive aftermarket salesperson exploring possibilities to run their own business or an established self-employed distributor looking to add to their portfolio. You will take over an established area with around 120 spending customers. Our client is a leading supplier of automotive consumables / chemical products. They have a strong reputation for quality products and technical expertise. They offer their distributors unparalleled support including set up, product training and on-going marketing. Typical Earnings on this area: Around £40-50k per year - with potential to earn more Location: Covering DH, NE and SR postcodes - ideal locations include Newcastle upon Tyne, Sunderland, Durham, Gateshead, South Shields, North Shields, Washington, Peterlee, Consett, Chester-Le-Street What We Offer A proven, established customer base with consistent repeat business Full Technical, Sales, and Field Support training Ongoing marketing and brand support from a respected industry leader A high‑quality, demonstrable product range with strong customer loyalty Unlimited earning potential based on your drive and performance The freedom and flexibility of operating your own business under a respected brandWhy This Role Could Be Perfect for You A passion for sales and relationship building The ambition to grow a territory year on year Experience in the automotive aftermarket is advantageous, allied sector experience will also be considered Confidence in communication and customer engagement Energy, determination, and a strong work ethicIf you're motivated, commercially minded, and excited by the idea of running your own business with the backing of a market‑leading brand, this could be the perfect opportunity. The Role Service and support an existing customer base of 100+ garages and workshops Promote and sell our market leading range of automotive, trade-only consumables Increase product penetration within current accounts Grow the territory by developing new business opportunities Work alongside a national network of 50 experienced professionals Operate with the independence of running your own business, backed by a trusted brandThis is a field based, customer facing role ideal for someone who enjoys building relationships, demonstrating products, and driving sales performance. Register Your Interest If this sounds like your kind of role, we'd love to hear from you. Send your CV to Kayleigh Bradley, Senior Recruiter at Glen Callum Associates Ltd, or call Kayleigh for a confidential chat on (phone number removed). Job Reference: 4337KB - Self Employed Distributor - Automotive Aftermarket Consumables Glen Callum Associates specialises in automotive recruitment, connecting exceptional talent with leading organisations worldwide. Glen Callum Associates is committed to creating diverse and inclusive workplaces. We welcome applications from all qualified candidates regardless of gender, age, ethnicity, disability, sexual orientation, or background. We believe that a variety of perspectives makes a team stronger and a workplace better. If you need any adjustments during the recruitment process, please let us know-we're here to support you. Applicants must be eligible to work in the UK. We are unable to offer sponsorship

Make a real impact by helping businesses stay on track while delivering exceptional customer service. We’re looking for a confident and customer-focused Customer Service Advisor to join our team in Boldon In this role, you’ll build strong relationships with our business customers, supporting them with account queries and ensuring payments are made in line with agreed terms. You’ll combine excellent communication skills with a proactive approach to problem-solving, helping resolve barriers to payment while maintaining a positive customer experience. If you’re passionate about delivering excellent customer service and enjoy working in a fast-paced, supportive team environment, we’d love to hear from you. About the RoleWhat you’ll be doing Managing inbound and outbound customer contact via phone and email Supporting customers with account queries and payment arrangements Working to maximise cash collection while reducing outstanding balances Handling sensitive or complex situations professionally and with empathy Meeting individual productivity and call targets Working collaboratively with colleagues across the business to resolve issues and deliver the best outcomes Additional Information This role is 37.5 hours per week, with standard shifts typically Monday to Friday, 9:00 am – 5:00 pm. There may occasionally be a requirement for 8:00 am starts, 8:00 pm finishes, or weekend shifts, with four weeks’ notice provided. If a weekend shift is worked, a day off will be given during the week. Benefits Annual leave enhanced with long service. Company Pension Long service rewards: both financial and leave-based. Health cash plan. Life assurance scheme. Critical Illness cover Access to our prestige benefits and rewards portal. Career development opportunities. Access to a well-established Employee Assistance Programme provider. And other excellent benefits you'd expect from a market leader. Requirements What we’re looking for Strong customer service and communication skills (telephone and written) Ability to remain calm, professional, and solution-focused under pressure Excellent organisation and attention to detail Good interpersonal and influencing skills Ability to work independently and take initiative Confident using Microsoft Word and Excel Commercial awareness and a proactive mindsetDesirable: Experience in collections or credit control Knowledge of civil court processes and procedures A Level 2 qualification (e.g. 5 GCSEs including English and Maths or NVQ Level 2)

The Service Sales Leader is responsible for leading and supporting the service sales function across the European Business region, driving revenue through service contracts, lifecycle agreements, and service-related commercial opportunities. The role focuses on managing a team of service sales profe

Are you an experienced field service professional ready to step into a leadership role? We’re looking for a Field Service Team Leader to support and guide a team of engineers across the South of the UK, ensuring high-quality service delivery and strong team performance. As a Field Service Team Lea

Job Title: Service Desk Team Leader - Software DepartmentLocation: Hull, UK (Officed based)Salary: £28,000- £34,000 per annumJob type: Full-time, PermanentReality Solutions is a leading regional IT Solutions Provider and Sage Accredited Business Partner based in Hull. We are a forward-thinking sof

What you'll be doing * Lead, develop and support a team of Wholesale Service Centre Advisers, fostering a high-performance culture * Plan day-to-day activities, monitor performance and deliver coaching to team members * Ensure equivalent handling of all retailer enquiries within agreed service level

A prestigious hotel in London seeks a Team Leader for Events Service. Your responsibilities include overseeing event service activities, supervising the team, and ensuring guest satisfaction. Ideal candidates are motivated leaders with experience in restaurant operations and hospitality.

A leading food service company in the UK is seeking a Shift Leader - Front of House to oversee team operations, ensuring adherence to food safety standards and exceptional customer service. The role emphasizes coaching, efficient stock control, and enhancing team performance to achieve shop profitab

A leading UK supermarket is seeking a Checkout Team Leader to drive service performance and lead a customer-focused team. This role involves creating a positive environment, managing operations at the checkout, and ensuring top-notch service for all customers. Ideal candidates will have experience i

We are looking for a driven and passionate Service Team Leader to join us at Getinge UKI, in the supervision of our team of Field Service Engineers across the South East UK within our Acute Care Therapy and Surgical Workplaces portfolios. Work closely with Getinge Service Co‑ordinator and Customer

Deliver theLancômeService Experience:Ensure that the team are delivering theLancôme. Fuelled by a passion for skincare innovation, a legacy of French elegance, a deep understanding of skincare and makeup, and a dedication to creating exceptional customer experiences, we offer a world of luxurious

A leading beauty brand is seeking a passionate retail manager in Greater London to drive sales and enhance customer experiences. The successful candidate will support team development, act as a brand ambassador, and contribute to achieving retail KPIs.

A high-growth SaaS company in the UK is looking for a Customer Service Manager to lead their Exclaimer Desk team. This role involves managing day-to-day operations, inspiring the team, and ensuring high levels of customer satisfaction. You will recruit and train team members, oversee performance eva

Proactively Support the Tech Service Management Team to ensure lessons learned and feed-back from all commissioning and servicing activity is applied to future engineering solutions, installations and services by reading site reports and discussion with the Tech Service Technicians and attending wee

Well look to you to help lead the store team - coaching and supervising our Customer Team Members and deputising for the Store Manager, while also delivering great customer service and performing a wide range of other tasks around the store like re-stocking shelves and cleaning up spillages. As a

A well-known fashion retailer is seeking a People & Service Team Leader to enhance store operations and lead a motivated team in Trafford Centre. The role emphasizes creating a diverse culture focused on exceptional customer service, managing store KPIs, and adapting to a fast-paced environment.

A leading UK retail company is seeking a Team Leader in Greater London to guide and inspire a team towards exceptional customer service and operational excellence. You will create a culture of learning and support, ensuring your team feels valued and engaged.

A retail chain in the UK is seeking a Shift Leader to join their team. You will be responsible for managing daily operations, ensuring customer satisfaction, and leading your team in a fast-paced environment.

Vice President - Team Leader of Client Service page is loaded## Vice President - Team Leader of Client Servicelocations: Londontime type: Full timeposted on: Posted Todayjob requisition id: 10075012-WDDiscover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the world’s

A technology firm in environmental solutions is seeking a Field Service Manager in Greater London. This critical role involves overseeing daily operations of AI-powered sorting systems, managing a small support team, and resolving technical issues. The ideal candidate has 5-7 years of field service

If you are passionate about supporting the delivery of the highest quality care support services by carrying out a range of functions, including the assessment and review of individual services and the practical supervision, instruction and support of care workers then we would love to hear from you

A recruitment agency in Peterlee is seeking a Customer Support Team Leader to oversee support operations and enhance customer experience. This role focuses on managing day-to-day activities, resolving complex issues, and coaching a high-performing team. The ideal candidate will drive performance met

A leading service provider is seeking a Team Member to deliver exceptional customer service and maintain a positive atmosphere. This role involves greeting customers, processing orders, and ensuring workspace cleanliness. We're looking for adaptable individuals who thrive in fast-paced environments

A retail company in Greater London is seeking a Store Manager to lead store operations, drive sales, and ensure excellent customer service. The ideal candidate has previous retail management experience, strong leadership skills, and a commitment to customer satisfaction. This role involves motivatin

A leading healthcare company in London is seeking a Learning and Development Manager for Customer Service. With a focus on measurable improvements in operational performance, you will partner with leadership and management teams to ensure training effectiveness. In this hands-on role, you will creat

A leading customer service team in London seeks a Manager to take strategic responsibility for the Customer Service Team. Candidates should have a degree or equivalent qualification and extensive leadership experience in customer service. The role involves strategic planning, team development, and p

Responsibilities include driving store performance, managing a strong team, and ensuring excellent customer service. The ideal candidate will have previous retail or hospitality leadership experience, strong business acumen, and excellent communication skills.

A leading pharmacy chain in the UK is seeking a Pharmacy Team Leader to lead their team and support day-to-day operations.

Proven experience meeting all customer service expectations and standards when interacting with customers, vendors, and fellow Team Members. Provide exceptional customer service and address the needs of customers in a timely and effective manner. Whole Benefits offers a wide range of benefits for Fu

As Deputy Team Leader, you’ll support our two Area Planning Team Leaders in managing the area-based planning teams. You’ll take part in recruitment and performance management, with support from your Team Leader. This is a great opportunity to join a high-performing Development Management team in

A retail company in Greater London is seeking a Store Manager to enhance sales performance and customer satisfaction. A customer-centric approach with a positive attitude is essential to succeed in this role.

A tenancy deposit service provider in Hemel Hempstead is seeking a Customer Operations - Team Leader to lead a team of Customer Service Advisors. The ideal candidate will have a strong commitment to customer service and experience in people management. Responsibilities include managing team performa

A railway service provider in Greater London is seeking a Team Leader passionate about delivering outstanding customer service. Candidates must demonstrate exceptional customer service skills, numerical ability, and effective communication. You will lead a team of up to 40, ensuring they are motivat

A popular coffee chain is seeking a Team Leader in North East England. In this role, you'll energise and support your team while maintaining high standards of coffee excellence. The company offers flexible shifts and a supportive environment for team members.

A leading grocery retailer is seeking Team Members for their Non-Perishable team in London. This role includes providing exceptional customer service, maintaining store standards, and fulfilling online orders.

Key responsibilities include serving drinks, taking customer orders, and providing excellent service in a clean, organized environment. The ideal candidate will have good customer service skills and a positive personality. A community-focused pub in the United Kingdom is looking for a friendly Bar P

As a Customer Team Leader, you’ll lead a small team in a fast-paced Co-op store, helping to deliver essential services to your community. Join us as a Customer Team Leader and take the next step toward managing your own store. Work hands‑on on the shop floor and tills, supporting daily operation

Proven experience meeting all customer service expectations and standards when interacting with customers, vendors, and fellow Team Members. Provide exceptional customer service and respond to customer needs in a timely, friendly, and professional manner. Join the Non-Perishable team at one of our t

Support the Team Leader in managing the behaviour, welfare and safety of all young people whilst in the care of the Fire Service. Diversionary Activities Assistant Team Leader (PHOENIX). We are seeking to fill an upcoming vacancy for the role of Diversionary Activities Assistant Team Leader.

Accountable and responsible as Team Leader of Client Service team for taking appropriate action with respect to team lead of Client Servicing within TB EMEA. Responsible for the performance management of team members, through the setting of challenging KPI objectives, providing performance feedback

This role involves acting as a Floor Supervisor, guiding staff, and enhancing customer interactions.