Customer service team leader jobs in NewportCreate job alerts

Hello, Thank you for your interested in our L2-L3 Systems Engineer position here at Teleperformance UK. We’re looking for a self-driven and proactive Systems Engineer (Level 2–3) with a genuine passion for technology and problem-solving. This role is ideal for someone who thrives in dynamic environments, takes ownership of their work, and brings solid experience primarily with Microsoft infrastructure and cloud solutions. You’ll be part of a team that values initiative, continuous learning, and delivering robust technical solutions that support our evolving business needs. Please note, that we are eager to get to know you even if you don’t fully “tick all the boxes” on the desired skill list below. We value a can-do attitude and desire to learn and actively participate within the team Hours: Full-time 37.5 hours per week, Monday to Friday, office hours, although some weekend and out-of-hour work may be required to assist business needs. The successful candidate may be expected to join an on-call rota. Contract Term: Permanent The Role Participate in the maintenance, monitoring, implementation and decommission of IT systems, including servers, storage and hardware; and provide professional support and knowledge of Teleperformance systems to internal business units and clients. They will submit recommendations for system improvements, including security, to IT management team and help maintain the optimal operational environment of the Teleperformance IT Systems. Objectives of the role Support and improve operational IT systems, implement new and decommission old solutions • Provide 2nd - 3rd Line support for IT systems, infrastructure and Cloud technologies, • Help design new solutions, based on operational requirements, • knowledge of the following IT components/Solutions: Windows Server 2016+, AD Domain Services, DHCP, DNS, Azure, GPO, VMWare, Hyper-V (desires), Exchange, M365, Email Filtering & Web Filtering (desired), MECM/TANIUM (desired), Veeam Backup, overall AV Solutions (Trend, Falcon CS), Monitoring & DEX platforms such as SolarWinds, ControlUp, Splunk, Strong Hardware proficiency (Ex: Synergy, Nimble, Brocade, Service BAU requests., • Securing systems to Cyber Essentials, PCI DSS and ISO27000 standards through audits, vulnerability scanning and remediation, • Documentation, creation, update and keeping to date., • Assist in the migration from, consolidation of and/or decommission of legacy systems The Ideal Candidate Personal competencies • At least 3-5 years IT Systems Team / 3rd Line Infrastructure Support experience, • Strong troubleshooting, analytical and support skills, • Organised, efficient and able to prioritise tasks / plan own time, • Strong communication skills both verbal and written, • Be able to think ‘out of the box’, providing creative ideas and solutions, • Team player and driven by success, aiming for quality service, • Experience in a Call Centre environment or similar would be advantageous Required skills • SC clearance / SC clearance capable is a big advantage., • Windows Server 2016+, configuration, administration and support, • Hardware support, including racking / (un)racking, • Microsoft Azure Services, • Conditional access knowledge is desirable, • Other cloud platforms are desirable, • Windows Domain Services – AD Services, DHCP, DNS, Sites & Services, • Experience with VMware and some Hyper-V, • Other Hypervisors are desirable, • Experience with MECM is desirable, • Experience with Tanium is desirable, • Experience with Anti-Malware solutions, e.g. Falcon CS, • System Monitoring and centralized logging, e.g. SolarWinds, Splunk, ControlUp, Chronicle, • Windows Terminal Server / RDS desirable, • Linux administration desirable, • Knowledge and experience of Role Based Access, • MS Azure Associate/Expert desirable Teleperformance is a worldwide leader in multichannel customer experience management. We are experts in the call centre services industry and add value to our client’s service by delivering great customer service and solutions on their behalf. We’ve been providing superior customer care for leading brands throughout the world since 1978 and every year we interact with more than 35% of the world’s population.

A well-known retail company in Newbridge is seeking a Shift Leader to oversee daily operations, ensuring excellent customer service and a well-maintained store.The role offers a starting pay from £15.Responsibilities include team coordination, customer engagement, and maintaining safety standards.T

Discount of 50% for you and 25% for your loved ones at our Greene King Inns and hotels – so you can enjoy a weekend away without breaking the bank. Be a role model to the team on giving great service and making sure every customer receives a warm welcome. As a Team Leader, you’ll lead by example

Greene King in Newport is looking for a Team Leader who will guide and motivate a dedicated team, ensuring exceptional customer service and a well-organized shift.

ROLE: Trade Counter Assistant / Driver HOURS: 44 per Week - Permanent Role, 7am - 4:30pm, Monday to Friday, 8am - 12pm on a Saturday Rota SALARY: £29,080.48 basic salary per year BONUS/OTE: Realistic total earning potential of up to £32,680.48 per year BENEFITS: Healthcare Cash Plan, 3x Salary Life Assurance, High Street Discounts, Staff Discount BASE: Site Based Eurocell are a stock market listed Plc and the market leader for uPVC products within the building industry. We know that our people are our greatest asset, we are successful, dynamic, ambitious and looking for great team players to grow with us. Our Trade Branch Network roles offer a host of benefits, unlike many other Trade Networks. We are working hard to support your work/life balance in the following ways: We have a Christmas shutdown period We only work occasional Saturdays, on a rota basis We don't open our branches on Sundays Our branches close at 4:30pm during the week, we support your work/life balance! We offer a FREE Healthcare plan for all our employees Exceptional monthly Branch Bonus Industry leading induction and training programmes Excellent opportunities to grow with us, and progress your career Our Trade Branch Network offers genuine opportunities to make a difference, and provides many exciting career pathways within Eurocell. WHAT OUR TRADE COUNTER ASSISTANTS DO: Our Trade Counter Assistants are hands-on, lead by example, and work closely with the Branch Manager and Branch Supervisor in day to day branch operations Responsible for trade counter sales to achieve sales targets, confidently communicating product knowledge to customers Provide exceptional customer service and support to new and existing customers Picking, loading and delivering products to customers via Eurocell's 3.5 tonne flatbed trucks and LWB vans Responsible for route planning, safe driving and keeping the Company vehicle clean Supporting the Branch Manager with actions and activities on time, in full Compliance with Health and Safety, company policies and procedures Ensure excellence in customer service, operational standards and Branch sales targets are achieved Support the delivery of sales targets whilst developing and maintaining positive customer relationships Assist with the delivery of branch operations Provide support and assistance to Branch colleagues as required Maintain branch standards - including warehouse and stock management, front of house cleanliness and point of sale WHAT WE NEED FROM OUR TRADE COUNTER ASSISTANTS: Passion and energy to deliver exceptional customer service and achieve business targets A hands-on customer focused approach, confident and happy to serve customers and proactively engage with potential future customers A commercial approach to drive sales and maximise margins, whilst ensuring our customers always walk away happy Good organisational skills, with ability to prioritise and use own initiative Confident IT user, with experience of MS Office and industry standard software eg SAP A full and valid driving license is essential, and a FLT licence could be a distinct advantage Previous branch stock take experience could be a distinct advantage Comfortable to work in a small team and on occasion, alone Experience within a similar role ideally in a trade / builders merchant /retail, glazing or uPVC environment could be a distinct advantage WHAT WE OFFER OUR TRADE COUNTER ASSISTANTS: You will be rewarded with a very competitive basic salary An excellent monthly bonus scheme 25 days holiday, plus statutory holidays - normally 33 days in total each year Free Healthcare plan for all employees Enhanced Maternity and Paternity benefit Free Life Assurance Plan of 3x your Annual Salary Christmas shutdown Option to join the Eurocell Share Save Scheme at discounted rates, and share in our company success Company Pension Plan Employee discount on Eurocell products Discounts across many well-known online and high street retailers A blend of training, including e-learning and on the job training to help your career development Care First Employee Assistance Programme, available 24 hours a day, 365 days a year for confidential support and advice, if and when you need it Colleague Referral Programme; we pay you for successfully referring people to join our team Excellent opportunities to grow with us, and progress your career

Exciting Career Opportunity for a New Car Sales Manager in Newport Are you an experienced sales leader with a passion for the automotive industry? Our client, a reputable multi-franchise approved car dealership in Newport, is seeking a highly motivated and dedicated New Car Sales Manager to join their team. This role offers a competitive salary package, uncapped earning potential, and excellent career development prospects, all within a well-established dealership group across Southwest England and South Wales. Benefits: Starting basic salary of £40,000 per annum, negotiable depending on experience Uncapped, realistic on-target earnings exceeding £60,000 annually Personal company car 30 days holiday entitlement, plus holiday pay for bank holidays worked Full manufacturer-accredited training and ongoing development programmes Access to workplace pension scheme Staff purchase discounts and additional staff benefits Long-term career progression within a large, reputable dealership group Average 5-day working week with no Sunday work required, except during March and September Working hours from 8:30am to 6:00pm Monday to Friday, with a half-day Saturday (8:30am to 5:00pm) and one late shift per weekDuties of a Car Sales Manager: Lead, coach, and motivate a team of three New Car Sales Executives to achieve individual and team sales targets Drive customer satisfaction by ensuring excellent service standards and advocating customer feedback Develop and implement engaging sales campaigns and events to optimise commercial outcomes Stay informed of market trends and customer needs to formulate effective sales strategies Collaborate across departments to ensure accurate management of customer data Lead by example to foster a high-performance sales environment and uphold brand values Maintain current and valid UK driving licence with minimal pointsRequirements: Proven sales management experience within a franchise-approved automotive dealership Preferably experienced in a busy, high-volume brand or dealership environment Strong F&I background is desirable Stable employment history demonstrating success in sales leadership roles Car Sales Managers should lead from the front with a focus on customer satisfaction and team performance Excellent communication and organisational skills A proactive attitude and hands-on approach to management Valid UK driving licence with minimal pointsThis is a fantastic opportunity for a motivated, results-driven New Car Sales Manager to join a respected dealership and make a significant impact on their business. If you possess the necessary experience and are looking for a rewarding career move, we encourage you to apply. Contact Harry Thaxton-Woodcock, Automotive Recruitment Specialist at Perfect Placement covering Newport and South Wales, today to discover more about this fantastic Car Sales Manager opportunity

Job Title: Class 1 LGV Driver Location: Newport Salary breakdown per hour: Mon-Fri Basic - £15.75 Mon-Fri +50 Hours - £17.75 Saturdays - £20.25 Sundays - £21.25 Bank Holidays - £21.25 Job Type: Permanent, Full Time About Bulkhaul: Bulkhaul is a global leader in the transportation of bulk liquids, gases, and powders in tank containers. We specialise in providing high-quality logistics solutions to our clients, ensuring the safe and efficient delivery of products across the UK and worldwide. About the Role: An exciting position has become available for a full-time Class 1 LGV Drivers based in Newport. We are currently seeking experienced and dedicated LGV Class 1 Drivers to join our team. As a Bulkhaul driver, you will be responsible for the transportation of bulk powders in box containers, ensuring the highest standards of safety and compliance are met at all times. Key Responsibilities: Ensure the safe and timely transportation of bulk powders across the UK, adhering to all road safety regulations. Maintain a high level of awareness and compliance with all relevant legal requirements. Perform daily Vehicle and Trailer Safety Maintenance checks before commencing any journey to ensure the vehicle is in proper working condition. Timely report any mechanical issues or necessary repairs to the fleet maintenance team. Keep the vehicle clean at all times for spot checks and ensure it's fit for the safe transport of goods. Accurately complete and maintain all relevant paperwork, including delivery notes, driving logs, and compliance records. Ensure all necessary permits and licenses are up to date and carried in the vehicle. Adhere to Bulkhaul's safety standards and follow company procedures for loading and unloading cargo. Ensure that all bulk powder cargo is safely loaded and unloaded according to company procedures and regulations. Verify that tanks and equipment are properly cleaned between loads to avoid contamination. Operate any equipment used in the loading/unloading process, such as pumps or valves, in a safe and efficient manner. Communicate effectively and professionally with clients and site staff during deliveries, ensuring that cargo is delivered on time and in good condition. Address any customer concerns or delivery issues to your Manager and in a timely manner. Follow all Working Time Directive regulations and ensure compliance with drivers' hours and tachograph laws. Daily communication with your Manager to manage driving times and rest periods efficiently to avoid fatigue and ensure safety on the road. Strictly follow all health and safety guidelines, particularly when handling hazardous materials. Participate in safety training and report any accidents or near-misses immediately. Ensure personal protective equipment (PPE) is worn at all times when handling goods. About you: Minimum 12 months Class 1 driving experience. Must hold a current and valid LGV Class One (Category C+E) driving license, enabling the operation of large goods vehicles, including articulated trucks. Must have completed the required Driver CPC training and hold a valid Driver Qualification Card (DQC). Ongoing CPC training to maintain compliance is essential. Must possess a valid digital tachograph card to accurately record driving hours and comply with drivers' hours and working time regulations. Previous experience in transporting bulk powders is highly preferred, as it requires specialised skills in load handling, securing, and safety protocols. Experience with tankers and the relevant equipment (e.g., pumps, valves) is beneficial. A strong understanding of health and safety regulations, particularly concerning the transportation of dangerous goods, is crucial. Familiarity with PPE requirements and safe loading/unloading procedures is necessary. Good knowledge of UK roads, motorways, and relevant routes to ensure efficient and timely deliveries. Ability to use navigation tools and plan routes in compliance with legal restrictions on driving times. Must meet the physical requirements to safely drive long hours, handle the loading/unloading of goods, and carry out vehicle inspections. What we offer: Competitive hourly rate with opportunities for overtime. £31 tax free per overnight subsistence. Wages paid monthly. Company Pension Scheme. Death in Service benefit (£20,000 payable to next of kin). Paid holidays. Comprehensive and ongoing training, including DCPC. Company Uniform and PPE provided. How to Apply: If you are an experienced LGV Driver looking for a challenging and rewarding role with a global leader in bulk logistics, we would love to hear from you. Equal Opportunity Employer: Bulkhaul is committed to fostering a diverse workforce and is proud to be an equal opportunity and disability confident employer. We encourage applications from all qualified individuals, regardless of race, colour, religion, gender, sexual orientation, age, disability, or any other protected characteristic. Click the Apply button to register your interest and you'll be redirected to our careers page to complete the application form. Candidates with the relevant experience or job titles of: LGV Driver, Multi-drop Driver, Class 1 Driver, HGV Class 1 Driver, HGV Driver, Driver, Heavy Goods Vehicle Driver may also be considered for this role. TPBN1_UKTJ

Safran is an international high-technology group, operating in the aviation (propulsion, equipment and interiors), defense and space markets. Its core purpose is to contribute to a safer, more sustainable world, where air transport is more environmentally friendly, comfortable and accessible. Safran has a global presence, with 100,000 employees and sales of 27.3 billion euros in 2024, and holds, alone or in partnership, world or regional leadership positions in its core markets. Safran is in the 2nd place in the aerospace and defense industry in TIME magazine's "World's best companies 2024" ranking. Safran Seats is one of the world's leading manufacturers of aircraft seats, for both crew and passengers. 1 million Safran Seats-manufactured aircraft seats are currently in service with air fleets around the world. Lead Project Engineer (Mechanical Innovation) Safran Seats - Cwmbran (South Wales) Hybrid Safran - Here, we craft excellence together. At Safran, excellence is a journey - and we'd love you to be a part of it. As a trusted global leader in aerospace, defence, and space, we are proud to be a company where diversity, innovation, and opportunity come together to shape a sustainable future where we can all succeed together through a shared vision. We are looking for passionate individuals to join our Research & Technology Department as a Lead Project Engineer for Mechanical Innovation in Cwmbran. Safran Seats is a premium designer and manufacturer of First and Business Class seating and technology. Our passenger experience prides itself on innovation, customization, quality and industrial design. At Safran Seats we interface with both the world's biggest airlines and airframers alike, with the largest seats portfolio of all seats suppliers. One day you could be liaising with one of the world's largest airframers, and the next, some of the biggest airline brands around the world! In the UK, Safran Seats specialises solely in the First Class and Business Class seating markets for wide body aircraft, with industrial and engineering teams in Cwmbran and Newport, Wales and Brackley, England. About the role: In this new role you will lead and deliver a pipeline of mechanical innovation projects that add value to our products, through a balanced focus on leadership and hands-on engineering. Working across premium seat subsystems, you will drive improvements in lightweighting, reliability and robustness, mechanism simplification, safety, passenger comfort/experience, cost and design for manufacture and assembly (DFMA). You will scope and secure external funding for innovation projects, lead a small team of engineers and trainees, and be accountable for the mechanical design, creation and maintenance of our showcase technology demonstrators. Scope of responsibilities: You will be responsible for defining and delivering mechanical innovations that differentiate our products and support future customer needs. Reporting to the Head of R&T, you will lead a small team, setting technical direction and providing day-to-day guidance. Your team will also manage departmental prototyping and workshop facilities and ensure effective use of wider company prototype/test services. Key Responsibilities and Duties Deliver a portfolio of mechanical innovation projects that improve weight, reliability, safety, passenger comfort and cost. Provide line management for a small team of engineers and trainees, including objective setting, performance reviews, and day-to-day coaching. Secure financial support through proposals and engagement with funding bodies. Provide hands-on technical leadership: perform and review mechanical design work, using analysis tools (e.g. FEA, tolerance and kinematics analysis) to de-risk designs. Why work at Safran: Be part of a global aerospace, defence & space business with over 100,000 Colleagues, across 300 sites in 30 countries. We celebrate our differences and believe they make us stronger. We know that a fulfilling work environment is a key driver for innovative ideas and team success. Join our mission to decarbonise aerospace and make the world a safer place. Your ambitions can take us further. We can support your ambitions with training, development, a personalised career plan and mobility opportunities. * Join a team that values collaboration, integrity, and continuous improvement. Looking after the people who make Safran great is our priority. We offer a range of flexible benefits designed to support you-both in and out of work, including: • 33 days holiday (including bank holidays). Industry leading pension scheme with salary sacrifice employer contributions up to 10%. Private medical cover (to include Digital GP and rapid access Physio with no excess) with ability to upgrade level of benefit and cover family members. Access to salary sacrifice benefits scheme including cycle to work and Octopus EV Scheme. 4 x Life Assurance. Interactive benefits platform including wide range of discretionary benefits including technology, retail benefits, income protection. Enhanced family friendly policies and benefits (enhanced maternity and paternity leave) and employee assistance programme. * Annual share save schemes. What you'll bring: Knowledge, Experience, Training and Qualifications Degree (or equivalent experience) in Mechanical Engineering or a closely related engineering discipline, with significant experience (typically 5+ years) delivering mechanical systems from concept through detailed design. High proficiency in 3D CAD, with experience using structural analysis (e.g. FEA) and tolerance/kinematic analysis to support design decisions. Experience with PLM and configuration management tools and processes. Practical, hands-on prototyping and workshop skills (e.g. mock-up build, basic fabrication, assembly and debugging of mechanical systems). Competencies, Behaviours and Skills Technical Leader - able to set clear direction, prioritise work and provide day-to-day guidance, coaching and support to an engineering team. You collaborate effectively beyond departmental boundaries. Communicative - can explain complex topics clearly to non-experts, influence stakeholders and share learning verbally and in writing. Careful documentation of your work is second nature. * Practical - hands-on, comfortable engaging with prototypes and hardware, and applies a structured approach to diagnosing issues, generating options and converging on robust, practical solutions

Are you interested in working at the business end of Aerospace, where airline brand meets innovative passenger experience? Then your next opportunity could be with Safran Seats, an industry award winning, premium designer and manufacturer of First and Business Class seating and technology. Our passenger experience prides itself on innovation, customization, quality and industrial design. At Safran Seats, we are unique within aerospace, as we interface with both the world's biggest airlines and airframers alike, with the largest seats portfolio of all seats suppliers. One day you could be liaising with one of the world's largest airframers, and the next, some of the biggest airline brands around the world! In the UK, Safran Seats specialises solely in the First Class and Business Class seating markets for wide body aircraft, with industrial and engineering teams in Cwmbran and Newport, Wales and Brackley, England. Based in Cwmbran, South Wales, working as part of the Electrical Design Department. Responsible for the management of teams producing electrical installation models and detail drawings for new product and platform designs. Also responsible for the checking and approval of all electrical design work to meet company, regulatory and customer requirements. Safran is an international high-technology group, operating in the aviation (propulsion, equipment and interiors), defense and space markets. Its core purpose is to contribute to a safer, more sustainable world, where air transport is more environmentally friendly, comfortable and accessible. Safran has a global presence, with 100,000 employees and sales of 27.3 billion euros in 2024, and holds, alone or in partnership, world or regional leadership positions in its core markets. Safran is in the 2nd place in the aerospace and defense industry in TIME magazine's 'World's best companies 2024' ranking. Safran Seats is one of the world's leading manufacturers of aircraft seats, for both crew and passengers. 1 million Safran Seats-manufactured aircraft seats are currently in service with air fleets around the world. Senior Electrical Design Engineer Cwmbran - Safran Seats - Relocation Support Available Hybrid - 3 days on site Looking after the people who make Safran great is our priority. We offer a range of flexible benefits designed to support you-both in and out of work, including: Early finish on Fridays Competitive salary and annual bonus and pay review 25 days' holiday + bank holidays (option to buy/sell) Strong Pension scheme and life assurance Professional development, ongoing training, mentoring Onsite amenities: parking, restaurant, bicycle storage, showers Family-friendly and accessible workplace policies Safran - Here, we craft excellence together. At Safran, excellence is a journey - and we'd love you to be a part of it. As a trusted global leader in aerospace, defence, and space, we are proud to be a company where diversity, innovation, and opportunity come together to shape a sustainable future where we can all succeed together through a shared vision We are looking for passionate individuals to join our Electrical Design team at our Cwmbran site in South Wales. Your Role Responsible for producing electrical installation models and detail drawings. Using various software packages for new product and platform designs for new first and business class products and systems. Key Responsibilities and Duties: 3D harness design, electrical schematics and block diagrams. Responsible for the design and integration of electrical systems within aircraft seats Generating 2D/3D electrical installation and systems designs using CATIA V5 and PLM software. Participate in Design Reviews throughout each phase of the New Product Introduction process. Participate in the validation of the product (using such methods as prototyping, test, etc). Follow and contribute to the development of the Best Practice guidelines. What You'll Bring Ideally qualified to a minimum of a degree in a relevant Engineer subject Alternatively, a HNC / HND or an equivalent qualification as part of an Electrical Apprenticeship with demonstrated post qualification experience gained within a technical role. Experience using 3D CAD & AutoCAD electrical software packages or equivalent. Ability to operate a senior level and act as a mentor or support to more junior members of the team At Safran, we understand that diversity and inclusion make teams stronger and more effective, and as an organisation, we are committed to fair and equitable employment practices for everyone. We also know that some candidates may be put off applying for jobs where they don't meet 100% of the criteria outlined in the advert, however, we encourage anybody to apply if you can demonstrate a variety of skills and experience relevant to the requirements of this role. Please let us know if you would like to discuss any reasonable adjustments to the application or hiring process that may better facilitate your participation. TPBN1_UKTJ

We're currently recruiting a dedicated Cafe Supervisor to help ensure the smooth running of the operations in a major High Street brand on a part time basis, contracted to 12 hours per week. As a Cafe Supervisor, you will use your skills to maintain a high standard of quality work. In return, you will have the chance to progress your career with a company that invests in its people, celebrates individuality, and rewards and recognises employees who go beyond the plate. Here's an idea of what your shift patterns will be: Variable shifts Are you willing to learn new skills? Here's what you need to know before applying with Compass Group UK&I: Your key responsibilities may include: Ensuring all deliveries are checked and stored promptly and correctly Supervising a team, creating a positive environment where the team feel welcomed and supported Being a responsible key holder Assisting with weekly bookwork and any other duties that are necessary Producing weekly rotas following the manager's guidelines Placing orders for stock to maintain the correct stock levels Delegating where necessary and ensuring the team are proactive at all times Complying with Food Handling & Hygiene standards Complying with Health & Safety regulations Our ideal Cafe Supervisor will: Previous experience supervising frontline teams within a similar environment Good communication skills with a focus on great Customer Service Team player and can-do attitude Ability to work under pressure whilst maintaining a positive attitude As part of Compass you'll help to feed people, fuel progress and forge connections in around 6,000 venues. Join us to grow your career with the industry leader, and get competitive pay, great perks and unrivalled opportunities for learning and development, at one of the UK's biggest businesses. Job Reference: com/2004/98559001/52803499/BU #One Retail Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength! TPBN1_UKCT

Commercial Workshop & Maintenance Manager - Mobile Plant South Wales (HQ) with national travel Newport Yolk Recruitment are exclusively supporting a leading heavy mobile plant business in the quarrying and aggregates sector to recruit a Commercial Workshop & Maintenance Manager. This is an excellent opportunity for an ex-plant engineer turned manager to take ownership of a busy workshop and build the commercial side of the business, developing a profitable external repair portfolio and bringing in new customers. This is what you'll be doing. As Commercial Workshop & Maintenance Manager, you'll be part of the senior Engineering/Assets structure, working closely with the Workshop Manager and reporting into the Asset Director. You will: Lead the growth of the workshop's external repair portfolio, developing business with both existing and new customers. Own the commercial life-cycle of external jobs: enquiries, scoping, quoting, job costing, margin recovery and follow-up. Build and maintain strong relationships with quarry, aggregates and construction clients as the main point of contact for workshop-based repairs and overhauls. Drive visibility of workshop performance - utilisation, efficiency, recovery rate, WIP, lead times, first-time-fix and rework/returns - and deliver tangible improvements. Work closely with Finance and Maintenance to create clear cost/profit baselines and move the workshop towards full profit-centre operation. Standardise and improve processes around quoting, approvals, repair standards, documentation and sign-off to protect margin and improve customer experience. Support, coach and challenge the workshop team day-to-day, helping to raise standards and recruit new engineers into the department where required. Promote and fully engage with all aspects of safe working practices in the workshop and on customer sites. The experience you'll bring to the team. You'll be a practical, commercially minded leader with a strong mobile plant background and credibility on the shop floor. Time-served plant engineer or similar, who has moved into workshop/service/maintenance management in heavy plant. In-depth knowledge of how mobile plant assets operate and their mechanical, electrical and technical components, ideally within aggregates, minerals or construction. Proven experience managing a workshop or service operation delivering external repairs to customers. Track record of growing revenue and developing new business while maintaining safety, quality and on-time delivery. Strong customer-facing and commercial skills - confident scoping work, preparing quotes, managing variations and discussing options with quarry managers and senior stakeholders. Good IT skills, including experience with maintenance/quoting systems and MS Office for job control and KPI reporting. A collaborative approach, able to work closely with workshop, maintenance, operations and finance while driving your own objectives. And this is what you'll get in return. Permanent role with an established and respectable employer, financially stable business in the heavy mobile plant sector. Salary in the region of £60,000-£65,000 plus company vehicle and benefits. The chance to take a workshop that's currently focused on internal work and be the person who turns it into a visible, profitable commercial offering. Exposure to a modern mixed OEM fleet and a variety of complex repair and overhaul projects. Direct access to senior decision-makers and genuine input into process, standards and customer strategy. Long-term career security in a business with deep, long-standing customer relationships. Are you up to the challenge? Are you what we're looking for? Please get in touch today with engineering specialist recruiter, Andy Jones. Please apply with a CV and feel free to include a cover letter outlining why you're perfect for the role. We also have a referral scheme, so if you know someone who would be great for the role, please get in touch. Please note, whilst we do our best to contact all candidates, due to the high number of applications we receive we cannot guarantee this for every role. If you have not heard anything from us within 7 days of applying, then unfortunately you have been unsuccessful. Please keep an eye on our website for more opportunities. TPBN1_UKTJ

Are you interested in working at the business end of Aerospace, where airline brand meets innovative passenger experience? Then your next opportunity could be with Safran Seats, an industry award winning, premium designer and manufacturer of First and Business Class seating and technology. Our passenger experience prides itself on innovation, customization, quality and industrial design. At Safran Seats, we are unique within aerospace, as we interface with both the world's biggest airlines and airframers alike, with the largest seats portfolio of all seats suppliers. One day you could be liaising with one of the world's largest airframers, and the next, some of the biggest airline brands around the world! In the UK, Safran Seats specialises solely in the First Class and Business Class seating markets for wide body aircraft, with industrial and engineering teams in Cwmbran and Newport, Wales and Brackley, England. Job Summary The Programme Manager is responsible for: -Compliance with contractual commitments and ensuring customer satisfaction within this scope. -Meeting objectives assigned by the Company and being responsible for ensuring that the Business Plan(s) are met within their scope of accountability. -Leading the Integrated Programme Team as a Matrix Manager. This role is not only about exceptional technical programme management: it demands an agile and assertive leader capable of thriving in fast-paced, high-stakes environments with global customer exposure. The ideal candidate will combine deep Programme Management best practices knowledge with a fierce commitment to delivery and adaptability to changing priorities and constraints. This is an opportunity to influence some of the most cutting-edge products in aerospace, interact regularly with our executive leadership team and global customers, and leave a meaningful impact on our industry-leading product offerings. Safran is an international high-technology group, operating in the aviation (propulsion, equipment and interiors), defense and space markets. Its core purpose is to contribute to a safer, more sustainable world, where air transport is more environmentally friendly, comfortable and accessible. Safran has a global presence, with 100,000 employees and sales of 27.3 billion euros in 2024, and holds, alone or in partnership, world or regional leadership positions in its core markets. Safran is in the 2nd place in the aerospace and defense industry in TIME magazine's "World's best companies 2024" ranking. Safran Seats is one of the world's leading manufacturers of aircraft seats, for both crew and passengers. 1 million Safran Seats-manufactured aircraft seats are currently in service with air fleets around the world. -Define and assess, within the scope of their authority, the objectives of the members of the IPT. -Lead the IPT to ensure the execution of then programme under their management. -Validate the major deliverables submitted by the IPT Members If the scope of activity concerns several programmes there will be these additional responsibilities: Contribute to the construction of the strategic plan and to the elaboration of financial forecasts across the scope of activities. -Monitor PROMPT deployment and application, especially during internal reviews and follow up closure of actions associated to critical or major deviations. -Evaluate the maturity of the Programme Management process and implement continuous improvement actions / workshops within the scope of activities, Build and manage a team of Programme Managers / Project Coordinators -Define objectives for each programme manager and allocate appropriate resources according to the strategy and challenges of the Business Unit. -Ensure with each functional department manager that the objectives and resources of the IPT members are compatible with the challenges of the programmes under their responsibility. -Lead and Evaluate the performance of the team. We are committed to building a workforce that is reflective of the diverse community we serve. We want to attract the best applications from people of all backgrounds and underrepresented groups because we strongly believe in adding value through diversity, inclusion. Our employees enable us to deliver services that are accessible and inclusive. As part of our commitment with Disability Confident Employers, we may offer a guaranteed interview to applicants who meet the essential criteria for the post. We strive to provide reasonable adjustments throughout the recruitment process and employment. Let us know if you need support to showcase your talents or require any reasonable adjustments with your application. This role is subject to pre-employment checks, including but not limited to criminal record checks. While having unspent convictions may not necessarily prevent you from being employed, you are required to disclose any unspent convictions during the recruitment process. Only candidates who successfully pass these checks will be considered for employment. Proven Programme Management experience managing large, complex programmes within aerospace, automotive, or a similarly regulated industry. Bachelor's degree in business, Engineering or related field; PMP, APM PMQ, PgMP or equivalent preferred. Strong understanding of technical and regulatory standards for aerospace products. Knowledge specific to aircraft seating is highly desirable. A "street fighter" mentality demonstrating tenacity, grit, and the willingness to challenge the status quo to achieve results. Prior experience in managing international clients and understanding of cross-cultural communication and business practice. Direct experience with the design, manufacturing, or certification processes specific to aerospace seating products. Knowledge of Lean, Six Sigma, or other CI methodologies is beneficial. Ability to work effectively with diverse, global customers, skilfully manage differing priorities, and maintain composure in high-pressure situations. Ability to distil complex programme status or situations into executive-level summaries, and present in a clear, persuasive manner to various stakeholders. Demonstrated ability to make fast, informed decisions based on evolving data, especially under conditions of ambiguity and shifting priorities. Strong negotiation and interpersonal skills, with the ability to diplomatically manage competing interests and prioritise effectively. A growth oriented leader who can embrace new challenges, continuously learn and mode resilience for the team. Please apply and submit your CV today! Once your CV has been reviewed, we will contact you with the next stages. We want Safran Seats to be a workplace where everyone feels valued, can be themselves and know they can reach their full potential. We embrace and celebrate our differences through various initiatives and support colleagues through a number of staff networks

Safran is an international high-technology group, operating in the aviation (propulsion, equipment and interiors), defense and space markets. Its core purpose is to contribute to a safer, more sustainable world, where air transport is more environmentally friendly, comfortable and accessible. Safran has a global presence, with 100,000 employees and sales of 27.3 billion euros in 2024, and holds, alone or in partnership, world or regional leadership positions in its core markets. Safran is in the 2nd place in the aerospace and defense industry in TIME magazine's "World's best companies 2024" ranking. Safran Seats is one of the world's leading manufacturers of aircraft seats, for both crew and passengers. 1 million Safran Seats-manufactured aircraft seats are currently in service with air fleets around the world. CMF Designer (Colour, Materials & Finish) Cwmbran, South Wales Permanent Initially on site, Hybrid 3 days on site after c.6months Skills: Industrial Design, Colour Palettes, Trims, Materials, Finishes, Photoshop, Illustrator, Rhino, Blender, Mood Boards, Prototypes Looking after the people who make Safran great is our priority. We offer a range of flexible benefits designed to support you-both in and out of work, including: Early finish on Fridays Competitive salary and annual bonus and pay review 25 days' holiday + bank holidays (option to buy/sell) Strong Pension scheme and life assurance Professional development, ongoing training, mentoring Onsite amenities: parking, restaurant, bicycle storage, showers Family-friendly and accessible workplace policies Safran - Here, we craft excellence together. At Safran, excellence is a journey - and we'd love you to be a part of it. As a trusted global leader in aerospace, defence, and space, we are proud to be a company where diversity, innovation, and opportunity come together to shape a sustainable future where we can all succeed together through a shared vision We are looking for passionate individuals to join our Advanced Concepts team as a CMF Design at our Safran Seats site in Cmwbran. Your Role As a CMF Designer, you will be central to defining the material harmony of our first class and business class aircraft seats, blending colour, finish and material choices while meeting aviation constraints. You'll collaborate closely with Industrial Designers from concept through production, and play a pivotal role at tradeshows and customer presentations. Reporting to the GB Advanced Concept Team Manager, you'll drive trend research, design mood boards, create upholstery designs, produce engaging renderings, and develop our physical and digital material libraries. You'll also maintain strong supplier relationships and support customer workshops. Key Responsibilities: Stay on top of trim and finish trends in aviation and other industries (automobile, furniture, hospitality). Design and execute trend, mood and inspiration boards. Work alongside Industrial Designers to apply the right materials to each seat, balancing functionality and aesthetics. Prepare application documents for show seats and sales bids. Ensure guidelines are applied to prototypes and production lines. Collaborate with engineering and manufacturing teams to validate design feasibility. Create innovative upholstery designs, modelling seat cushions to reflect trim choices. Generate high-quality renderings to test and validate design options. Develop, maintain, and deploy digital and sample material libraries. Lead customer-facing workshops within the CMF library. *Cultivate supplier relationships to feed the material library. What You'll Bring Qualifications in CMF Design or Industrial Design (Essential) Relevant experience in commercial CMF (Essential) Strong feel for colours and finishes (Essential) Proficiency in Adobe Creative Suite (Photoshop) (Essential) Experience with MS Office Suite (PowerPoint) (Desired) 3D Rendering (Blender) (Desired) 3D soft modelling (Rhino 7 / Sub D) (Nice to have) Sketching, prototyping, understanding manufacturing processes and materials (Nice to have) At Safran, we understand that diversity and inclusion make teams stronger and more effective, and as an organisation, we are committed to fair and equitable employment practices for everyone. We also know that some candidates may be put off applying for jobs where they don't meet 100% of the criteria outlined in the advert, however, we encourage anybody to apply if you can demonstrate a variety of skills and experience relevant to the requirements of this role. Please let us know if you would like to discuss any reasonable adjustments to the application or hiring process that may better facilitate your participation

Elior at work - Workdays Made Better with Great Food A great workday starts with great food , and we know food at work should be more than just a sandwich at your desk. That's why we bring exciting, fresh, and flexible catering to workplaces across the UK. Whether it's a quick grab-and-go snack or a hearty lunch, with tech-powered ordering and diverse menus , we keep teams happy, energised, and ready to take on the day . What you'll be doing... As a Chef Manager you will proactively manage teams on site as well as be accountable for recruiting, inducting, training, and supporting colleagues to deliver an efficient, high-quality service to Elior UK, our customer and clients. Motivating and managing a team Controlling and managing a budget Accountable for ensuring ongoing team communications, including building internal and external relationships, management reporting and client liaison to enable operational excellence Working Pattern: Monday - Friday 7:00am - 3:00pm Alternate weekends as overtime if required Job ID:6481 What can you bring? Genuine interest in customer service excellence Focused on the front line Proven team leader experience Self-motivated and able to work well unsupervised Previous experience within catering desirable Brilliant Work Deserves Brilliant Perks! At Elior, we believe that when you love where you work, it shows. That's why we make sure our team feels appreciated, supported, and set up for success! Here's what's waiting for you: Free, tasty meals • Enjoy tasty, nutritious food on us while you work! Flexible working, • including part time roles, because life doesn't run on a 9-5 schedule. Plenty of Time to Unwind, • 28 days of holiday, and after two years, enjoy even more with 31 days. Leave for life's important moments, • whether family, personal or unexpected. Give back time, • paid volunteering days for the causes you care about. Room to grow, • career development and learning opportunities for all stages of your career. Wellbeing first, • mental health support and wellbeing perks. Financial security, • pension schemes and life assurance. Exclusive discounts, • save on entertainment, leisure, and even travel! One small thing - we welcome you to apply using the name you feel most comfortable with! No need for legal names at this stage. Why You'll Love Working Here We're a people-first business with over 10,000 colleagues across the UK , serving everything from stadiums to hospitals, schools to workplaces. Our mission? To enrich lives everywhere, every day. And here's the best part - 87% of our team say they're proud to work here! Why? Because we create a place where you're listened to, trusted, supported, and valued. Not sure you match every single requirement? Apply anyway! Research shows that many people - especially women and those from underrepresented backgrounds - hold back unless they meet 100% of the criteria. But we hire for potential, not just experience. If you're passionate and ready to grow, we want to hear from you! We Celebrate You! At Elior, diversity and inclusion aren't just policies, they're who we are. We know that different perspectives make us stronger, and we're dedicated to creating an environment where everyone feels seen, heard, and empowered to succeed. Need any support or adjustments during the application process? Just let us know - we're happy to help! Ready to join us? Hit 'Apply Now' and let's chat! TPBN1_UKCT

What you’ll doOwn the day-to-day running of the store by leading the team on your shiftMotivate, coach, and support your team to deliver great service and efficient operationsWork hands-on on the shop floor and tills,

Customer Service Team Leader Cardiff to £32k depending on experience We are looking for an experienced and motivated Customer Service Team Leader to join an established business supporting the retail sector. You will be responsible for the day to day management of the customer service team, ensurin

What you’ll do Own the day-to-day running of the store by leading the team on your shift Motivate, coach, and support your team to deliver great service and efficient operations * Work hands-on on the shop floor and tills, supporting daily operations and setting the pace for a team of Customer

Dee Set Ltd is seeking a motivated individual to lead their Nutmeg team in maintaining high in-store standards. The role involves merchandising, stock management, and fostering strong relationships with store teams. Join a team committed to excellence in retail.

A leading hospitality company is seeking a Team Member in Cardiff to deliver exceptional customer service and maintain high brand standards. Responsibilities include greeting customers, processing orders, and ensuring a clean environment.

Work closely with your remote team to share feedback, suggest improvements, and continuously enhance the customer experience. We’re not just another call centre — we’re the team small business owners rely on every day. Support customers across phone, email, and live chat.

Next is offering a part-time position in Cwmbran, Wales, where you will be responsible for processing stock, ensuring high standards, and providing excellent customer service. The role demands great communication and organizational skills, and you will work as part of a fast-paced store team. This j

Maintaining relationships with senior colleagues across the department, ensuring the team maintains its reputation as a trusted point of contact for drafting and briefing, and incoming requests are directed to the correct teams. This is a leadership role in the briefing segment of the team. Managing

Drayton Manor Park Limited is looking for a Hotel Restaurant Team Leader to lead the team in a busy 250+ cover restaurant. The role requires operational skills at a 4* service level and the ability to motivate staff to deliver exceptional customer service.

You will act as the key link between customers and internal teams, supporting service onboarding and driving continuous improvement across various accounts. This role offers the opportunity to engage directly with customers and strengthen relationships while ensuring compliance with SLAs and KPIs, m

A well-known pub chain in Cardiff is looking for a Team Leader to oversee shifts and ensure excellent service in a vibrant environment. The ideal candidate will support the team, maintain standards, and uphold a positive atmosphere for customers. Join a dynamic team dedicated to memorable customer e

Strong leadership and team management skills with the ability to motivate and coach staff. Excellent customer service, communication, and interpersonal skills. Hospitality or customer service qualification (preferred).

Responsibilities include managing the reception team, upselling, and deputizing for the Front Office Manager. A leading hospitality company in Cardiff is looking for a Front Office Supervisor to ensure high service standards for guests and improve departmental sales in both Rooms and Food & Beverage

BananaTree in Cardiff is seeking a Team Leader who thrives in a high-energy environment and is passionate about hospitality. You will open and close the restaurant, prepare for service, and lead your team to deliver outstanding experiences. This role is perfect for someone ready to step into leaders

Candidates should have strong leadership skills, experience in customer service, and a passion for community service. Moxie People is seeking an experienced Customer Service Leader for a 3+ month contract in Pembrokeshire. The role involves coaching and developing customer service agents to deliver

Our Customer Service team is at the core of our success - and our Customer Service Team Members are our greatest asset. After the call/video, if the role seems like the right fit, we will invite you for a final stage video interview with a Team Leader from our Customer Services team. Reporting to: C

A well-known pub chain in the United Kingdom is seeking a Team Leader to ensure smooth operations and high customer satisfaction. The ideal candidate will possess strong leadership abilities, attention to detail, and a positive attitude. You will lead by example, coordinate the team during busy shif

Team Leader to join their growing business in the UK. The role involves working as a Retail Assistant with additional responsibilities to maximize profit, engage and develop the team, and ensure adherence to processes. Candidates should have experience in retail management or supervisory roles, effe

The ideal candidate will have a strong background in customer service, leadership skills, and experience with hotel management systems. A leading hotel chain in Cardiff is seeking an experienced Front Office Supervisor to ensure exceptional guest services and manage the reception team. Responsibilit

Hollywood Bowl Group in Cardiff is seeking enthusiastic Team Members to provide outstanding customer service and enhance guests' experiences. Responsibilities include welcoming customers, serving food and drinks, and supporting various areas in a fast-paced environment. Join an ambitious team commit

Espuk is looking for a Lead Customer Service professional to manage the Ovia Customer Service function in Tamworth. The role includes leading a high-performing team, driving continuous improvement, and ensuring exceptional service delivery. Candidates should possess strong leadership abilities, perf

Moss in Cardiff is looking for a dedicated Brand Ambassador to enhance customer experience and lead a retail team. In this role, you will engage with customers, provide tailored advice, and support your colleagues in delivering exceptional service.

The ideal leader will inspire a motivated team to achieve strong commercial results while setting high standards for service. Marks & Spencer is seeking a Team Manager in Food, responsible for leading from the shop floor and shaping the future of stores.

We're looking for senior representatives and team leads with 5+ years in high-volume customer service environments at top companies to create, evaluate, and refine AI-generated work across core service workflows: complaint resolution scripts, escalation documentation, customer communication drafting

Simtrava is seeking a Team Leader (Barista Maestro) for their Costa Coffee location in the UK. The ideal candidate will lead a team, manage day-to-day operations, and ensure high-quality service. Responsibilities include training team members, supporting product rollouts, and maintaining store stand

The role involves supporting and training colleagues, maintaining high customer service standards, and ensuring that the store remains compliant and well-presented. Home Bargains is seeking a full-time supervisory leader in the United Kingdom to help manage the store effectively.

The ideal candidate will possess strong leadership skills, a positive attitude, and an eagerness to support team growth. Card Factory is hiring a Team Leader in Cardiff, UK. This pivotal role involves supporting the Store Manager, driving team motivation, and ensuring a great customer experience.

Co-op Digital is looking for a Customer Team Leader to manage a small team in a fast-paced store. The Customer Team Leader will ensure store operations run smoothly, support team performance, and engage with the community to promote Co-op membership.

We’re looking for a Customer Service Leader to join our Bereavements team, where you’ll play a vital role in supporting customers during some of the most difficult moments in their lives. You’ll lead, coach and inspire a compassionate team, helping to ensure every interaction is handled with c

A leading global fast-food restaurant in the United Kingdom is seeking Team Members to provide friendly and efficient service. Candidates should be dependable team players who thrive in a fast-paced environment. The role includes following food safety standards and working collaboratively within a t

If you're a Customer Service Team Leader who loves coaching people, developing skills, and helping a team truly flourish, this is the kind of role where you'll feel right at home. Benefits / Details of the Customer Service Team Leader role:. What do you need to be considered for the role of Customer

A leading recruitment firm is seeking a Customer Service Team Leader to coach and develop a team of 15-20 advisors. Candidates should have experience in team management, customer-focused environments, and KPI management. This role involves providing feedback, performance monitoring, and ensuring tea

The successful candidate will lead a team, ensure high store standards, and provide excellent customer service. Join a growing and supportive team with great training opportunities.

Experience managing customer support teams within an FCA‑regulated financial services environment, including pensions, investments, mortgages or similar. Collaborate with Product to translate customer insights into actionable feedback and contribute to the pension customer experience roadmap. Peop