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We’re looking for Customer Team Leaders to join our team at Co-op. As a Customer Team Leader, you’ll be part of a friendly team that’s dedicated to helping our customers. What you’ll doFriendly and thoughtful service – yo

NQA operates in over 90 different countries, we have a global presence of over 55,000 active certificates across a broad range of industries and standards. NQA are a UKAS Accredited Certification and Verification Body providing greenhouse gas verification and wider sustainability certification services to a broad range of clients Our philosophy is “To help our customers deliver products the world can trust”. We are focussed on nurturing supportive partnerships with our clients and partners to ensure they truly realise the benefits of accredited certification. NQA successfully delivers a premium and value added certification and training service on a daily basis. NQA's biggest asset are its people! NQA prides itself on not having a culture but a family; when you join NQA you become part of that family! NQA has mastered over the years the power of the big but maintains the spirit of the small. We offer competitive salaries and good benefits. The primary objective of the Sustainability Scheme Manager role is to support the Carbon & Sustainability Services Director to establish and maintain a winning team, to oversee the activities of the team to ensure success, to ensure procedural and regulatory requirements are assured, and to assist with bringing to market and growing industry leading sustainability services. The successful candidate will be expected to embark on raising their profile within our existing and new client base and within the wider sustainability profession. It is anticipated that the dimensions of the role will evolve over time in alignment with NQA’s developing strategy in the field of sustainability – a high level of dynamism is expected. An integral part of the role will be working across the entire NQA Carbon and Sustainability portfolio including Chain of Custody, Supply Chain Services and PEFC to ensure a strong and expansive service offering, cementing NQA as a leader in Carbon and Sustainability services globally. The sustainability market is growing and changing rapidly. The role holder will need to proactively engage with the Carbon & Sustainability Services Director, the Carbon & Sustainability team and the wider sector to provide effective management and to raise the organisation’s and their own profile. Line Manager Responsibilities The post will have direct line responsibility for four NQA management posts. Location Location is flexible. For the right person, we are willing to consider fully remote working, fully on-site (NQA office) working, or hybrid working. There is an expectation that the post holder will be willing to travel as required to our offices, to client or stakeholder premises, and to other locations as required. Qualifications • Educated to at least degree standard or equivalent in a relevant discipline (preferably): environmental, sustainability, business management, or similar., • Minimum of 2 years’ certification experience or relevant industry experience., • Knowledge of, interest in and enthusiasm for sustainability and / or carbon verification schemes., • To complete and pass a relevant Lead Auditor / Verifier course, for example EMS, EnMS, GHG or CoC/Supply Chain scheme LA Course as a minimum (one or more course needed, noting that these can be provided by NQA Training). Skills & Competences Required • IT Literate – Word, Outlook, Excel and some knowledge of customer databases, • People management skills and experience, • Confident and outgoing, • Excellent customer service attitude and skills, • Self-starter with good finishing abilities, • Prompt, accurate and reliable, • Excellent interpersonal skills, • Strong communication skills, both written and verbal across all levels, • Ability to build and nurture effective working relationships with team members, whilst ensuring performance goals are met and resources managed, • Demonstrable knowledge of relevant management standards, • Substantial previous working experience and knowledge of auditing, verifications and understanding of Management Systems Desirable skills/experience • Workplace experience of carbon and / or sustainability issues, • Workplace experience of people and team management, • Workplace experience of the TIC (Testing, Inspection and Certification) industry, • Experience of strategic thinking, • Knowledge and understanding of the principles of verifications / auditing (through recognized courses or workplace experience): for example in GHG Verifications (ISO 14064-1, ISO 14068-1, PAS 2080), Chain of Custody (FSC, PEFC, RSPO) and others of relevance (ISO 20121, ISO 14001, ISO 50001), • Knowledge of the legislative frameworks and other drivers in the sustainability sector, • Knowledge of the regulatory frameworks in the TIC industry (accreditations), • Experience of public speaking at events, conferences and exhibitions, • Project management experience Personal attributes • A professional individual with the ability to develop strong working relationships with your team, colleagues at all levels and clients, • Ability to work as an individual on activities when identified and then form part of a team when the task or project requires., • Ability to prioritise workload tasks through to completion based on information received and business needs, • Self-motivated with a high level of dynamism with the ability to use their own initiative and to make independent decisions, • A very high level of organisational skills and a high level of attention to detail with a flexible attitude, • An interest in sustainability issues and a willingness to develop that interest further, • Communication and other softer inter-personal skills with the ability to influence others and build effective working relationships at all levels

What you’ll doFriendly and thoughtful service – you’ll give friendly, welcoming, easy, helpful and thoughtful service every day, often taking ownership for managing the store and handling challenging situations<

As a Customer Team Leader, you’ll be part of a friendly team that’s dedicated to helping our customers. We’ll look to you to help lead the store team – coaching and supervising our Customer Team Members and deputising for the Store Manager, while also delivering great customer service and pe

What you’ll do Friendly and thoughtful service – you’ll give friendly, welcoming, easy, helpful and thoughtful service every day, often taking ownership for managing the store and handling challenging situations Develop your team's capabilities through coaching and training, fostering an incl

As a Customer Team Leader, you’ll be part of a friendly team that’s dedicated to helping our customers. We’ll look to you to help lead the store team – coaching and supervising our Customer Team Members and deputising for the Store Manager, while also delivering great customer service and pe

What you’ll do - Friendly and thoughtful service – you’ll give friendly, welcoming, easy, helpful and thoughtful service every day, often taking ownership for managing the store and handling challenging situations - Develop your team's capabilities through coaching and training, fostering an

Ensure that the National Service Framework for Paediatric Services is adhered to and that Child Protection Policies are followed. The post holder is expected to work as a member of the multi-disciplinary team planning and providing high quality care for patients with acute illness or injury within t

What you’ll do - Friendly and thoughtful service – you’ll give friendly, welcoming, easy, helpful and thoughtful service every day, often taking ownership for managing the store and handling challenging situations - Develop your team's capabilities through coaching and training, fostering an

The Contact Centre Team Leader will be responsible for optimising Customer Service Advisors’ time to ensure service is delivered in line with our key performance indicators and quality targets. Customer Champion Team Leader (12 Month Maternity Leave). Job Details: Customer Champion Team Leader (12

What you’ll do - Friendly and thoughtful service – you’ll give friendly, welcoming, easy, helpful and thoughtful service every day, often taking ownership for managing the store and handling challenging situations - Develop your team's capabilities through coaching and training, fostering an

Food Service Team Leader – Markyate, England. Participate in training sessions and meeting related to food service procedures, safety protocols, and customer service standards. Be a team player, have experience of leading team members and enjoy succeeding as a team.

Customer Service Administrator Advisor - Paid Focus Group Online Panelist - Remote Part Time or Full Time Work At Home Position. Are you a customer service administrator advisor looking for ways to make extra income remotely from home? Our company is seeking motivated individuals to take part in na

We're looking for a Team Leader to help drive our store forward - someone who can inspire others, champion our values, and deliver an outstanding experience for every customer who walks through the door. Leading by example and supporting your team to deliver a consistently excellent customer experie

Join Our Team as a Senior Customer Service Assistant! 🎉 Are you passionate about delivering top-notch customer service? Do you thrive in a fast-paced retail environment? If so, we want YOU to join our dynamic team in Stevenage! 🌟 Position: Senior Customer Service Assistant Contract Type: Per

The Team Leader, under the direction of the Clinical Operations Manager, will manage their designated team, working closely with the Clinical Team Educator to meet the Trust’s strategic goals. This is an excellent opportunity to lead a team of professionals, utilizing your leadership skills to sup

Personal Qualities: Self-Motivated and strive to be the best and succeed in all you do - service level targets inspire you A natural communicator, building rapport with our customers to fully understand their needs Fast learner and inquisitive Passionate about helping others - be it customers or

As a Jigsaw Customer Services Team Leader, you will play a crucial role in ensuring exceptional customer experiences across various touchpoints. Handle customer returns, making decisions beneficial for both the customer and the business, while alerting the Customer Experience Manager of any potentia

An SVQ Cleaning Level 1 or SVQ Customer Care Level 2 is desirable.

We'll look to you to help lead the store team – coaching and supervising our Customer Team Members and deputising for the Store Manager, while also delivering great customer service and performing a wide range of other tasks around the store like re–stocking shelves and cleaning up spillages. As

Key Responsibilities: Answer inbound customer calls and messages across all areas (technical, sales, billing, general enquiries) Provide Level 1 technical support (internet, Wi-Fi, router setup, basic troubleshooting) Log, manage, and resolve support tickets accurately Support new and existing

Ability to motivate and support a team to deliver excellent customer service and achieve strong performance. As a Team Leader, you will motivate the team, champion changes that deliver efficiencies, and oversee wellbeing. Team Leader - Stevenage at HM Courts & Tribunals Service (HMCTS).

What You'll Do: Manage and process sales orders, confirmations, invoices, and purchase orders Provide exceptional support to customers, via phone and email Work to internal timelines to ensure timely order fulfilment Investigate and resolve customer inquiries and complaints Manage data and document

At Service Express, our Operations Team Leaders are at the heart of our 24/7 Command Centre in Bedford, making sure our systems run smoothly, our teams are supported, and our customers receive exceptional support. You’ll play a key role in shaping the performance and culture of a 24/7 operations t

Ensuring sufficient stock levels to meet customer demand and maximise sales opportunities Load checking vehicles and working effectively with the depot team of drivers and fitters Resolving customer complaints and supplier issues efficiently Successful applicants should demonstrate the following:

Murphy is recruiting for a Record to Report (RTR) Team Leader to work within the Finance Shared Service Team at Stone Cross, Wigan (WA3 3JD). A day in the life of a Murphy Record to Report Team Leader. Recruiting, managing, and developing the RTR team, reviewing their work for accuracy.

We have also adopted the Armed Forces Community Covenant to show our support for service personnel, veterans and their families. We offer a guaranteed interview for service leavers, spouses, reservists and veterans, as long as they meet the essential criteria of the person specification/job descript

We're looking for Customer Team Leaders to join our team at Co-op. You must be aged 18 or over to be a customer team leader at Co-op, as you'll need to authorise age-related sales. Friendly and thoughtful service - you'll give friendly, welcoming, easy, helpful and thoughtful service every day, ofte

As a Production Team Leader, you will play a pivotal role in leading and developing a team within one of our key manufacturing units. Production Team Leader – Driving Excellence in Manufacturing. Are you a dynamic and driven leader with a passion for operational excellence? We are a leading nation

Take ownership of solving customer issues through pro-active customer service. To ensure high standards of customer services, taking and inputting orders efficiently and accurately. Knowledge and Experience • Excellent Customer Service Skills.

Do you have strong leadership skills and experience of leading a team to deliver customer & operational excellence?. Experience of demonstrating customer resolution, service improvement, and customer excellence. Work with the Complaints Manager and Call Centre Manager to resolve customer complaints

Customer Service Advisor Responsibilities: Provide a friendly, professional, and customer-first service across phone, email, live chat, and social media. Customer Service Advisor Skills: Previous experience in a customer service role (office-based or contact centre experience desirable). Hybrid Cu

The role’s main aim is to support the daily logistics operations and coordinate activities between customers, external partners and our commercial team. Logistics & Customer Service Assistant - Key Responsibilities. Logistics & Customer Service Assistant - Skills and experience.

Other duties as required to support Operational Administration of the business Benefits: * Work Place NEST Pension Scheme * Hours - 8:00 – 16:30 * Bupa Health Assessment (following 1-year qualifying service) * Death in Service Insurance (following 1-year qualifying service) * 25 da

We’ll look to you to help lead the store team – coaching and supervising our Customer Team Members and deputising for the Store Manager, while also delivering great customer service and performing a wide range of other tasks around the store like re-stocking shelves and cleaning up spillages. As

Job Role: Your key responsibilities, which are not exhaustive and not limited to include: " Managing inbound calls to the business from worldwide clients handling shipment requests " Building rapport with customers and establishing their needs " Deliver a consistent call flow, giving the customer th

Working closely with the leadership team to develop services. When you join Care UK you’ll be joining a team who all share the same values: caring, passionate and teamwork. Are you a passionate and caring individual looking for a rewarding career with excellent training and opportunities for devel

As Customer Service Advisor, your new role will involve: Being a point of contact for all customers throughout the UK providing over the phone and email advice and support Taking ownership and resolving escalations, queries, issues and complaints, effectively and efficiently via phone and e-ma

Promote a positive, collaborative, and proactive working environment within the team, and other teams across DIO and MOD. Ensuring the Facilities Management Supplier delivers outcomes that our customers need and at the requisite service quality. Setting and managing the priorities and work of the te

Team: Part of a wider Facilities team supporting schools across the Council area. If you want to make a difference every day, take pride in your work, and be part of a team that values respect, teamwork and care, we encourage you to apply. Are you someone who takes pride in creating safe, welcoming

Manage customers, including hyper care customers, through care calls and addressing root causes to improve service. Manage team performance, recruitment, one-on-ones, team training, and development, embedding a high-performance team culture. The successful candidate will ensure that customer needs a

Key Responsibilities * Manage order processing , core product orders & repairs accurately and in line with their customer charter * Provide a positive customer experience through all communication channels * Use of customer analytics resulting in intelligent business decisions and account mana

We are recruiting for a Nurse Team Leader who share our vision to be trusted to provide consistently outstanding care and exemplary service to our patients. You will need to be flexible, enthusiastic, and passionate about emergency care, with a strong commitment to enhancing service delivery and adv

To support the other members of your team to ensure first class customer service and administration is always maintained for all customers and the team are supported equally by their colleagues. Professional and courteous response to all incoming calls, queries and complaints from customers in a tim

As a Customer Service Team Leader at Paddy Power, you will be the welcoming host for our customers, ensuring they have an outstanding experience in our retail shops. As a Customer Service Team Leader at Paddy Power, you will be the welcoming host for our customers, ensuring they have an outstanding

Part time Hindi speaking Customer Service Advisor - 20 hours per week - Office based Indian alcoholic drinks company is seeking an experienced part time Hindi speaking Customer Service Advisor to support their Sales team at their offices near London Bridge. The main purpose of the Hindi speaking

As a German Speaking Customer Service Team Leader it will be your responsibility to work with customers, primarily those based in the German speaking region and covering the German speaking markets, providing excellent customer service via phone, live-chat and email ensuring enquiries are dealt with

Team player who works well with others; both in their team and the wider company Confident speaking to customers, sales teams and logistics partner to resolve any issues in way of email or a phone call. Customer Service Advisor - Luton Think Specialist Recruitment are working with a valued client o