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Hello, Thank you for your interested in our L2-L3 Systems Engineer position here at Teleperformance UK. We’re looking for a self-driven and proactive Systems Engineer (Level 2–3) with a genuine passion for technology and problem-solving. This role is ideal for someone who thrives in dynamic environments, takes ownership of their work, and brings solid experience primarily with Microsoft infrastructure and cloud solutions. You’ll be part of a team that values initiative, continuous learning, and delivering robust technical solutions that support our evolving business needs. Please note, that we are eager to get to know you even if you don’t fully “tick all the boxes” on the desired skill list below. We value a can-do attitude and desire to learn and actively participate within the team Hours: Full-time 37.5 hours per week, Monday to Friday, office hours, although some weekend and out-of-hour work may be required to assist business needs. The successful candidate may be expected to join an on-call rota. Contract Term: Permanent The Role Participate in the maintenance, monitoring, implementation and decommission of IT systems, including servers, storage and hardware; and provide professional support and knowledge of Teleperformance systems to internal business units and clients. They will submit recommendations for system improvements, including security, to IT management team and help maintain the optimal operational environment of the Teleperformance IT Systems. Objectives of the role Support and improve operational IT systems, implement new and decommission old solutions • Provide 2nd - 3rd Line support for IT systems, infrastructure and Cloud technologies, • Help design new solutions, based on operational requirements, • knowledge of the following IT components/Solutions: Windows Server 2016+, AD Domain Services, DHCP, DNS, Azure, GPO, VMWare, Hyper-V (desires), Exchange, M365, Email Filtering & Web Filtering (desired), MECM/TANIUM (desired), Veeam Backup, overall AV Solutions (Trend, Falcon CS), Monitoring & DEX platforms such as SolarWinds, ControlUp, Splunk, Strong Hardware proficiency (Ex: Synergy, Nimble, Brocade, Service BAU requests., • Securing systems to Cyber Essentials, PCI DSS and ISO27000 standards through audits, vulnerability scanning and remediation, • Documentation, creation, update and keeping to date. Personal competencies • At least 3-5 years IT Systems Team / 3rd Line Infrastructure Support experience, • Strong troubleshooting, analytical and support skills, • Organised, efficient and able to prioritise tasks / plan own time, • Strong communication skills both verbal and written, • Be able to think ‘out of the box’, providing creative ideas and solutions, • Team player and driven by success, aiming for quality service, • Experience in a Call Centre environment or similar would be advantageous Required skills • SC clearance / SC clearance capable is a big advantage., • Windows Server 2016+, configuration, administration and support, • Hardware support, including racking / (un)racking, • Microsoft Azure Services, • Conditional access knowledge is desirable, • Other cloud platforms are desirable, • Windows Domain Services – AD Services, DHCP, DNS, Sites & Services, • Experience with VMware and some Hyper-V, • Other Hypervisors are desirable, • Experience with MECM is desirable, • Experience with Tanium is desirable, • Experience with Anti-Malware solutions, e.g. Falcon CS, • System Monitoring and centralized logging, e.g. SolarWinds, Splunk, ControlUp, Chronicle, • Windows Terminal Server / RDS desirable, • Linux administration desirable, • Knowledge and experience of Role Based Access, • MS Azure Associate/Expert desirable Teleperformance is a worldwide leader in multichannel customer experience management. We are experts in the call centre services industry and add value to our client’s service by delivering great customer service and solutions on their behalf. We’ve been providing superior customer care for leading brands throughout the world since 1978 and every year we interact with more than 35% of the world’s population.

We're recruiting an experienced Catering Supervisor who is passionate about exceptional food and world-class customer service, and who can confidently oversee all Compass Group UK&I catering and service operations for Chartwells on a full time basis, contracted to 40 hours per week. \n As a Catering Supervisor, you will be responsible for ensuring our kitchens and service counters run smoothly and helping to deliver truly incredible food experiences. In return, you'll have the opportunity to progress your catering career with a company that invests in its people, celebrates individuality, and rewards and recognises employees who go beyond the plate. Here's an idea of what your shift patterns will be: Rotating shifts Please note: This role is contracted to 46 weeks per year Could you shine as Chartwells's next Catering Supervisor? Here's what you need to know before applying: Your key responsibilities will include: \n • Preparing delicious food to the highest standards\n, • Supervising our culinary and catering teams to ensure we continue to deliver impeccable food and customer service\n, • Communicating regularly with your line manager to monitor KPIs and targets\n, • Representing Compass Group UK&I and maintaining a positive brand image\n, • Liaising between customers and our culinary and service teams to ensure we continue to exceed expectations\n, • Supporting and training our teams, leading from the front to make sure everyone can excel in their role\n, • Be passionate about great-tasting food and exceptional customer service\n, • Have a minimum of two years of catering experience\n, • Have experience managing teams in a similar role\n, • Hold a Basic Food Hygiene certificate\n, • Have excellent communication and organisational skills\n Job Reference: com/2609/91128001/52765082/BU #Independent Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!

We are looking for a motivated and experienced Support Team Leader / Service Manager to oversee our 6 bed supported living service in North Tyneside. Support Team Leader / Service Manager. Lead and inspire a team of support staff, ensuring high standards of care and support are delivered consistentl

My client, a logistics leader with world renowned recognition, are on the hunt for a Customer Support Team Leader to head up the team in the UK head office!. Mentor and train the Customer Service team to meet expected service standards. Candidates who currently are a Customer Support Team Leader, Se

Support Team Leader / Service Manager North Tyneside - NE28/NE29 6 Bed Supported Living Learning disabilities, mental health needs, complex needs, and some mobility issues Salary: £28,000 - £30,000 per annum We are looking for a motivated and experienced Support Team Leader / Service Manager to

What you’ll do Friendly and thoughtful service – you’ll give friendly, welcoming, easy, helpful and thoughtful service every day, working in our in-store bakery often taking ownership for managing the store and handling challenging situations Develop your teams capabilities through coaching an

Support Team Leader / Service Manager Harrogate - Supported Living 5 Bed Female Service Learning disabilities, mental health needs, complex needs, and some mobility issues Salary: £28,000 - £30,000 per annum We are looking for a motivated and experienced Support Team Leader / Service Manager to o

We’ll look to you to help lead the store team – coaching and supervising our Customer Team Members and deputising for the Store Manager, while also delivering great customer service and performing a wide range of other tasks around the store like re-stocking shelves and cleaning up spillages. As

We are seeking a motivated and detail-oriented Customer Quotes and Claims Team Leader to oversee our quotes and claims. Verify that customers are following proper housekeeping and maintenance protocols to prevent misuse of services or products. In this role, you will lead a team responsible for gene

As a Customer Team Leader, you'll be part of a friendly team that's dedicated to helping our customers. We'll look to you to help lead the store team – coaching and supervising our Customer Team Members and deputising for the Store Manager, while also delivering great customer service and performi

As a Team Leader within our PTS department, you will be responsible for leading, supervising and supporting a team of patient transport staff, ensuring that patients are transported safely, promptly, and with the utmost care. This service was introduced to make it easier for people to access local N

Quality Assurance: Ensure that the quality of service provided by their service team meets or exceeds established standards. Mentor, train and manage a Service team of IT Technicians, providing guidance and sharing best practices. Proven leadership skills with the ability to effectively manage teams

At Service Express, our Operations Team Leaders are at the heart of our 24/7 Command Centre in Bedford, making sure our systems run smoothly, our teams are supported, and our customers receive exceptional support. You’ll play a key role in shaping the performance and culture of a 24/7 operations t

Proven experience in a sales or service leadership role, ideally within estate agency, conveyancing, or property services. What will you be doing as Customer Onboarding Specialist Team Leader. Step up as deputy for the Team Manager when required to maintain strong leadership and continuity.

As a Customer Team Leader, you’ll be part of a friendly team that’s dedicated to helping our customers. We’ll look to you to help lead the store team – coaching and supervising our Customer Team Members and deputising for the Store Manager, while also delivering great customer service and pe

Our client is a leading IP firm in the UK who are in search for a Client Service Team Leader to join their team in Cambridge. The main purpose of the role is to oversee the work of client service teams, providing instructions and guidance as necessary to ensure that all work is carried out efficient

As a Customer Support Team Leader, you will be responsible for leading a team of support agents in London and other countries remotely, ensuring high levels of customer satisfaction, resolving client issues efficiently, and maintaining exceptional service standards across all support channels. Overs

We are looking for a highly motivated Team Manager to ensure that all consultants deliver an exceptional level of outbound & inbound customer service to the key customers on behalf of the client, and that all operational procedures are achieved. All of our team are empowered to make decisions and en

Formal training or certification in customer service, contact centre operations, or team leadership. We’re looking for a hands-on people leader to manage a busy customer service team. You’ll lead a team of 8 Customer Service Representatives, working closely with them on calls, emails, and webcha

You must be aged 18 or over to be a customer team leader at Co-op, as you’ll need to authorise age-related sales. Friendly and thoughtful service – you’ll give friendly, welcoming, easy, helpful and thoughtful service every day, often taking ownership for managing the store and handling challe

We're looking for Team Leaders to lead our Service teams and drive our service performance forward for our customers. As a Checkout Team Leader you’re the driving force behind our Checkout team and as part of your role you will:. Create a team that delivers outstanding, friendly and helpful servic

As a Customer Service Team Leader at Paddy Power, you will be the welcoming host for our customers, ensuring they have an outstanding experience in our retail shops. This will primarily involve hosting our customers in shop, cross selling our retail and online products and services, clearly communic

You’ve led a high-performing customer service team in a B2B environment. Diverse teams really are the best teams. Collaborate with wider departments to improve service efficiency and customer experience.

As a Customer Service Team Leader, you will be responsible for the management, organisation, and coordination of the day-to-day work of a team of agents to deliver the highest standards of service to our customers. We are looking for a highly motivated, people-driven Customer Service Team Leader to

You will be expected to work collaboratively with key partner organisations, service users, carers, clinicians and other practitioners within the multi-disciplinary team in delivering services; providing a 7-day a week, 24-hours a day service for 365 days a year working shifts, where appropriate and

Support the People & Service Manager to empower the team within store to deliver for the customer by always putting customer experience at the centre of decision making. Support the People & Service Manager to consistently delight customers through delivering the best customer journey across service

As a Customer Team Member, you’ll be part of a friendly team that’s dedicated to helping our customers. We’re looking for Customer Team Members to join our team at Co-op. Friendly and thoughtful service – you’ll put customers first in everything you do: responding to queries, championing C

As a Customer Service Team Leader, you will provide an effective and efficient customer service support for the customer service team maximising the performance of the department and the contracts they support. Responsible for ensuring that the non-conformance procedures are adhered to and reported

As a Customer Team Leader, you’ll be part of a friendly team that’s dedicated to helping our customers. We’ll look to you to help lead the store team – coaching and supervising our Customer Team Members and deputising for the Store Manager, while also delivering great customer service and pe

As a line manager/team leader you will be required to manage a team of staff ensuring support and guidance is provided to both staff and service users in our 24hr Independent Living Communities. Team Leader – Personal Support Service. You will be responsible for ensuring CQC regulations and guidan

Job Role: Service Charge Accountant Team Leader. Managing & motivating a team of around 7 people to work alongside the relevant FirstPort teams to deliver accurate financial reporting, resolving queries and ensuring a high quality service in a timely fashion. Set and deliver department productivity

We are currently recruiting for a Customer Service Team Manager (CSTM) to join our team based in Dover Contact Centre on a permanent basis. This is an opportunity to work as part of the Customer Service team, helping to ensure that contact centre performance targets are met, team members are trained

What will you be doing as Customer Onboarding Specialist Team Leader. Proven experience in a sales or service leadership role, ideally within estate agency, conveyancing, or property services. Get notified about new Customer Team Lead jobs in.

We are looking for a motivated and experienced Support Team Leader / Service Manager to oversee our 5 bed supported living service in Scarborough. Support Team Leader / Service Manager. Strong leadership and team development skills.

At Service Express, ourOperations Team Leaders are at the heart of our 24/7 Command Centre in Bedford, making sure our systems run smoothly, our teams are supported, and our customers receive exceptional support. At Service Express, ourOperations Team Leaders are at the heart of our 24/7 Command Cen

You will oversee the day-to-day leadership of a high-performing customer care team, championing service quality, operational efficiency, and team motivation. Demonstrable experience in customer service, including team leadership in a contact centre or multi-channel support environment. Establish, mo

As a People & Service Team Leader, you will constantly strive to improve the customer journey through creating an engaged and motivated team who deliver exceptional customer service. Support the People & Service Manager to empower the team within store to deliver for the customer by always putting c

We’re searching for a UK-based Customer Success Team Lead to join our Enterprise Customer Success team, so that we can deliver consistent, high-value engagement across our strategic enterprise accounts. The Customer Success Team Lead will manage a portfolio of key customers while mentoring peers a

As our Customer Care Team Leader, you'll play a key role in keeping our customer service department running smoothly and efficiently every day. Proven experience leading or supervising a customer service team. Lead and support the customer service team, ensuring everyone is motivated, productive, an

Support Team Leader / Service Manager. Support Team Leader/Service Manager. Experience in being a Leader and not just a manager.

As a Customer Team Leader, you'll be part of a friendly team that is dedicated to helping our customers. You'll be expected to help lead the store team – coaching and supervising our Customer Team Members and deputising for the Store Manager – while also delivering great customer service and per

Team Leader - Adult Residential Service. As a Team Leader for Gofal Cymru Care you will work closely with the Manager leading a team of Support Workers in one of our care homes, overseeing the day to day running of the home, mentoring staff and ensuring the health and well-being of the individuals w

We’ll look to you to help lead the store team – coaching and supervising our Customer Team Members and deputising for the Store Manager, while also delivering great customer service and performing a wide range of other tasks around the store like re-stocking shelves and cleaning up spillages. As

As a Jigsaw Customer Services Team Leader, you will play a crucial role in ensuring exceptional customer experiences across various touchpoints. Minimise business losses by investigating fully and seeking support from the Team Leader/Customer Experience Manager and completing logs which are required

The Customer Service Team Lead will provide an enhanced level of customer services and operational support. Customer Service Team Leader (Complaints) / Senior Engagement and Insights Officer. Maintaining customer services team holiday, sickness, overtime records.

By balancing hands on involvement with leadership, the Team Leader ensures the team consistently delivers high quality service, compliance with vendor and customer requirements, and meaningful reporting, playing an integral role in supporting CDW’s hardware break-fix and warranty customers. The Te

As a Jigsaw Customer Services Team Leader, you will play a crucial role in ensuring exceptional customer experiences across various touchpoints. Handle customer returns, making decisions beneficial for both the customer and the business, while alerting the Customer Experience Manager of any potentia

At Tool Connection we pride ourselves on offering the best customer service and after care to our customers and their clients. We are searching for a customer focused, dynamic, well organized, confident, and technically minded Product Service Manager to lead the newly structured Service and Product