As a Customer Services Manager, the work duties includes: 1. Help to build good customer relations. 2. improve customer service experience, create engaged customers and facilitate organic growth; 3. Training and managing customer service assistants and representatives; 4. Interacting with customers daily by answering their questions and directing them to the appropriate service for their needs; 5. Establishing customer service policies and procedures; 6. Staying updated on developments in the customer services field; 7. Focus on customer satisfaction which includes addressing customer "pain points," adjusting policies and procedures, ensuring agents are well trained, measuring customer satisfaction and responding to customer feedback 8. Develops and implements policies and procedures to deal effectively with customer requirements and complaints; 9. Discuss customer responses with other colleagues with a view to improving the product or service provided; 10. plans and co-ordinates the operations of help and advisory services to provide support for customers and users; 11. Taking ownership of customers issues and following problems through to resolution; Keep accurate records and document customer service actions and discussions; Control resources and utilise assets to achieve qualitative and quantitative targets; Handle customer complaints or any major incidents, such as a security issue or a customer being taken ill; Coordinates with sales department to incorporate plans to increase customer satisfaction; Maintain confidentiality regarding personnel information and customer financial data by keeping sensitive documents private and secure; Issue refunds or compensation to customers; keep accurate records of discussions or correspondence with customers; Produce written information for customers, often involving the use of computer packages and software; Develop feedback or complaints procedures for customers to use; Make sure that the needs of customers are being met or exceeded; Key Skills involves: · Proven working experience as a Customer Service Manager; · Experience in providing customer service support; · Excellent knowledge of management methods and techniques; · Strong leadership skills to work with people within the organisation with different skills; · Proficiency in English and other languages; · Working knowledge of customer service software, databases and tools; · Awareness of industry’s latest technology trends and applications; · Ability to think strategically and to lead; · Strong client-facing and communication skills; · Advanced troubleshooting and multi-tasking skills; · Customer service orientation; Managing a team of customer service staff; Handling face-to-face enquiries from customers; Dealing with customers who are upset or angry may be stressful; Communication and Excellent IT skills; Creative thinking, to be able to come up with new ideas to improve customer service standards.
We're seeking a Customer Service Representative to join the sales team at a busy manufacturing company in Middlesbrough. This role focuses on customer service, requiring daily phone and email ...
RoleReporting into the Head of Supply Chain, the customer service manager will be responsible for leading a small team and will be responsible for ensuring a high level of customer engagement ...
Employers want to know
Do you have experience as a Customer Service?
They are looking for a Customer Service Administrator to join their team on a full time, temporary basis. If you meet the person specification for the role, please apply below. The Role * Receive and ...
Customer service in a call face to face or over the phone * Computer literate Desired Experience: * Outbound experience preferred but not essential Due to the high volume of candidates responding to ...
Ideal Candidates will have: · Great Customer Service Skills · An Ability to perform in a team environment · Great Communication Skills Benefits for this role will: · Travel Opportunities - both ...
Provide exceptional customer service and technical support across all product ranges. * Highlight customer issues and contribute to the corrective actions process, offering feedback on product ...
... excellent customer service skills, Enjoy meeting new people We provide the most cost effective training in the UK. Once you have completed your training, you are guaranteed a job with us. After ...
... customer service, we want to hear from you! The Client Services Team underpin everything our clients organisation does, and they are critical to creating the right impression of the business both ...
Our primary focus is ensuring we deliver exceptional customer service, success and satisfaction to all clients and candidates. Last year, we provided our candidates with over 5 million hours of work
Passionately provide excellent customer service * Proactively keep the bakery topped up by baking fresh goods * Expertly merchandise and maintain our middle aisles of Non-Food products What you'll ...
Repairing and replacing electrical fittings Diagnosing and rectifying electrical faults Carrying out duties in line with Liberty's Equal Opportunities, Health and Safety, Customer Service and ...
We are an equal opportunities employer, currently employing over 1,000 people who continue to be a cornerstone of our business and are fundamental to providing industry-leading customer service
Are you looking for a new position? Do you have a strong 'Customer Service / Restaurant' background? Do you wish to join the crew here at Oliver's? Here is what we have available... RESTAURANT ...
You must have first class customer service and have a real hunger and desire to develop your career. What next: If this seems like an opportunity that appeals, send your CV through and I will be more ...
Their focus is on high levels of customer service and service standards setting this Company apart from its competitors. The Person & SkillsYou could have experience working on either Cars ...
Providing outstanding customer service to our students * Reporting on incidents electronically What we`re lookingfor in you: * Excellent communication and listening skills * Calm under pressure ...
Excellent customer service skills. * Take responsibility for the quality and quantity of their work Key Responsibilities of Vehicle Technician: * To undertake maintenance, service and repair ...
Service Engineer Location : Chester-Le-Street Salary : up to £34,000 We are delighted announce ... Assisting in customer meetings alongside the Head of Department, Team Leader, or Account Manager
... customer service level agreements (SLA's) and agreed KPI's ensuring targets are achieved. - Carry out stock cleanses, action internal transfers quickly and efficiently to meet pre-set stock targets ...
Demonstrate excellent customer service. * Collaborate, share, and work with regional team members. * Identify opportunities to develop our service and feedback to the business. * Maintain and develop ...
To be responsible and accountable for delivering the highest possible standard of customer service to both internal and external customers in all aspects of the bricklayer role The successful Brick ...
To provide outstanding customer service to staff and parent's * To support the school?raising standards?of?all admin related tasks * To provide specialist subject expertise to assist departmental ...