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Customer Operations Insurance Specialist Starting Salary £25,400 plus additional benefits Our standard full-time contracts are for 35 hours (with options for part time working - minimum 28 hours) Working Hours: 9.00 – 17.00, Monday – Friday This is a great job for someone... We are interested in your commitment to delivering great results and while there is a lot to learn about our products through great training and coaching you’ll be well prepared to support the needs of our business in our Customer Operations Team . We want people who truly care and are driven with a can-do attitude to give it their all every single day. Insurance. It’s just a load of people in suits saying no. Right? Wrong. Well, not at Aviva, anyway. We’re proud to be different. We love people who do the right thing. We want people who speak up, who take responsibility, and who make good decisions. A bit about the job Group Protection is made up of different products including: Group Life, Group Income Protection and Group Critical Illness. Group Protection’s purpose is all about “helping people when they are sick, injured, vulnerable, emotional or following the loss of a loved one”, counting on us to be there for them when they need it most. * You will be providing excellent customer service skills including problem resolution, telephone techniques, numeracy, literacy and communication skills through dealing with daily queries, processing scheme renewals and accounts work * You will possess the ability to work within a close knit team as well as under your own autonomy * You will be responsible for owning, building and maintaining strong relationships with our panel of intermediaries to help us retain our existing portfolio of business and contribute towards winning new business * Supporting change in the business and raising suggestions for improvement Skills and experience we’re looking for * Experience in administration * Strong communication skills, via email and telephone * Ability to manage change of priorities and can organize and manage own workload * Approachable team member, able to easily build rapport with others * Excellent skills with Microsoft applications (especially Excel) What you’ll get for this role Our purpose - with you today, for a better tomorrow – is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague. * Starting salary of £25,400 based on 35 hours a week * Bonus opportunity - 6% of annual salary Actual amount depends on your performance and Aviva’s. * Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in. * 25 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days * Aviva-funded Private Medical Benefit to help you get expert support when you need it * Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts * Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme * Brilliantly supportive policies including parental and carer’s leave * Flexible benefits to suit you, including sustainability options such as cycle to work * Make a difference, be part of our ___ and use your 3 paid volunteering days to help others * We take your wellbeing seriously with lots of support and tools ___ to learn more. Put a salary into this calculator to see what your total Aviva Reward could be. Aviva is for everyone We’re inclusive and ___ – we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares. We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending at least 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues. To find out more about working at Aviva take a look ___ We’d love it if you could submit your application online. If you require an alternative method of applying, please contact Peter Varga (___).

Trailfinders Travel Consultants pride themselves on their ability to advise on and plan travel to a wide client base, exactly matching the appropriate products with the client's individual and unique needs, no matter how complex the requirements are, and to exceed their expectations at every opportu

Customer Service Representative Are you passionate about delivering exceptional customer service and making a real difference during critical moments? We’re looking for a Customer Service Representative to join our dynamic team and help us support our customers with empathy, efficiency, and professionalism. Key Responsibilities As part of our customer service team, you will: • Handle customer inquiries via phone and email with clarity and care., • Maintain and update customer records in our core system., • Proactively contact vulnerable customers during power loss events to offer support., • Accurately log all customer interactions and service updates., • Liaise with sub-contractors and customers to coordinate delivery of sub-contracted works., • Manage compensation payments in line with industry standards for customers affected by power outages., • Take ownership of service-related issues, resolving them confidently and professionally., • Demonstrate empathy and understanding in challenging customer situations., • Assist in preparing regularly scheduled reports., • Ensure all enquiries are handled in accordance with relevant legislation, regulations, and customer care standards., • Provide administrative support throughout the asset adoption process. What We’re Looking For We’re seeking someone who: • Has excellent communication and interpersonal skills., • Is highly organised and detail-oriented., • Can work independently and as part of a team., • Is confident using customer service systems and Microsoft Office tools., • Has a proactive approach to problem-solving and customer care. Why Join Us? • Be part of a supportive and inclusive team., • Make a meaningful impact on customers’ lives., • Enjoy opportunities for growth and development., • Work in a role where your empathy and professionalism truly matter. Benefits include: • Holidays: 26 days, going up to 27 after 3 years and up to 28 after 5 years of employment. The company gives you the opportunity to buy/sell up to 3 days per year., • Bonus, • Enhance Pension, • Private Medical Insurance, • Life insurance, • Company training programmes to help you develop., • Employee Rewards Portal: access to exclusive discounts and flexible benefits such as Cycle to Work and EV car Salary Sacrifice Scheme., • Enhanced Family Friendly benefits: Enhanced maternity and paternity pay and paid time off when receiving fertility treatment., • Volunteering day: one day a year fully paid.

Job Purpose Our client, a well‑established mutual financial institution, is looking for several Customer Service Representatives to join their team. In this role, you’ll make sure mortgage, and savings accounts are managed smoothly while providing customers with clear, friendly, and efficient service Responsibilities • Stay informed: Keep up to date with all the products and services the Society and its related companies offer., • Help customers: Answer phone calls and online queries quickly and accurately, supporting both mortgage and savings customers., • Provide information (not advice): Explain products and services clearly, sticking to approved scripts where needed, and avoid giving financial advice., • Handle mortgage admin: Process tasks like completions, repayments, product transfers, lease extensions, property sales, letting requests, and customer account changes., • Support savings customers: Write letters, respond to account queries, and help with “lost account” searches., • Cashiering duties: Open and close savings accounts, update account details, and process deposits and withdrawals using the Society’s systems., • Update records: Manage changes to customer and account details, such as addresses or nominated bank accounts., • ISA transfers: Carry out transfers in and out according to procedures., • Registrations: Assist with customer registration processes., • Cross‑department support: Help other teams when needed, including Loans Underwriting and New Business. You may also cover cashiering at branch offices and work occasional Saturdays., • System testing: Test new products, systems, and statements., • Online accounts: Handle applications, security checks, updates, and secure messages., • Reports: Check daily, weekly, and monthly reports., • Meetings: Attend internal and external meetings as required., • Other tasks: Carry out any related duties requested by your manager. Skills & Experience • Strong organisational skills., • Clear communication skills (written, spoken, and listening) able to explain complex things simply., • Curious and eager to learn., • Flexible able to switch tasks quickly (e.g., take a call while working on admin)., • Problem‑solving mindset, logical, analytical, and solution‑focused., • High accuracy and attention to detail., • Quick to pick up new skills and concepts., • Confident with IT systems., • Team player., • Experience in a busy customer service role (preferred)., • Experience in financial services or a regulated environment (preferred).

Customer Service Representative Epsom, Surrey £26,000 starting salary + bonuses Office-based, hybrid option after probation Join a friendly team in Surrey as a Customer Service Representative. If you thrive on variety, enjoy problem-solving, and take pride in delivering exceptional service, this could be the perfect opportunity for you. What you'll be doing: • Handling customer enquiries via phone and online with professionalism and accuracy, • Administering mortgage accounts (completions, payments, transfers, amendments), • Managing accounts, including opening, closing, and transfers, • Preparing letters and responding to enquiries, • Excellent organisational and communication skills, • A logical, analytical approach to problem-solving, • Accuracy and attention to detail, • Ability to multitask and adapt quickly, • IT literacy and eagerness to learn, • Scaled pension scheme, • 25 days holiday allowance, rising to 28 with service, • Parking permit for a local car park, • Discretionary bonus based on company and personal performance, • Perkbox membership, • Bupa Private Medical Insurance, • Volunteer day each year, • Life assurance, • Season ticket loan, • Hybrid working options Apply Now and send us your CV. We'll be in touch as soon as possible! Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

At Toyota Financial Services UK, we set the benchmark for customer service in our industry.Our passion is creating outstanding experiences and delivering positive outcomes at every stage of the customer journey.Our promise is simple: “Customers for Life.This commitment drives everything we do, ens

A leading banking institution in the United Kingdom is seeking a Customer Experience Advisor for its Sutton Branch.

This position sits at the heart of our growing global organisation and is a critical role where you will have an opportunity to shine and deliver world‑class customer service. Give our customers and their guests a warm and friendly welcome, every day. Above all, help your customers and colleagues

A bit about the Department: The department has 3 distinct operations within it: Customer Experience – in-life customer enquiries / support; Customer Outcomes – collections management activity Customer Relations – complaint management / resolution. Your remit spans three critical areas: Custome

You will be responsible for emails, letters, data entry and customer liaison via the telephone and email.

You will engage and motivate your team while managing the shop's daily operations. Responsibilities include inspiring team performance, preparing food products, and maintaining shop standards. A popular British food retailer is looking for a Shift Manager to lead their team and ensure outstanding cu

Be among the first 25 applicants.Direct message the job poster from Premium Credit Ltd.Contact me to find out more about careers at Premium Credit Ltd.Leatherhead, Surrey (Hybrid model).Competitive salary in the region of £27,000 per annum [depending on experience].Hybrid working, with very occasio

This position sits at the heart of our growing global organisation and is a critical role where you will have an opportunity to shine and deliver world‑class customer service. Give our customers and their guests a warm and friendly welcome, every day. Above all, help your customers and colleagues

Retail & Commercial Banking is a global business integrating all our retail and commercial banking activities to better serve our customers, improve efficiency and drive value creation. Customer Experience Advisor – S1 Retail Banking, Sutton Branch. Santander is looking for a Customer Experience A

A leading insurance provider in Leatherhead seeks a Client Relationship Consultant to enhance client relationships and provide critical support to the CRM Team. The ideal candidate must possess strong analytical skills, excellent communication abilities, and prior experience in a corporate client-fa

GBR Customer Experience Advisor Retail & Business Banking S1 Epsom. Identifying new ways to improve the customer experience. Whether you’re helping someone with a simple cash transaction aiding them with technology in the banking hall transacting with them over the phone or protecting your custome

In-Home Usage Testing is a quick, easy and fun way to make extra cash by telling big brands what you think about their upcoming products and services in the UK market.

Be among the first 25 applicants.The role involves working closely with high-net-worth individuals to provide expert advice on personal tax matters.Based in Leatherhead, this position offers the opportunity to excel within the professional services industry.Provide comprehensive tax consultancy serv

Join Our Team as a Temp-Perm Customer Service Executive!. Are you an enthusiastic communicator with a knack for problem-solving? Do you thrive in a fast-paced environment and enjoy helping others? If so, we have an exciting opportunity for you to join our client in the construction industry as a Cus

As a Retail Customer Advisor at Three UK you will play a crucial role in understanding and meeting each customers unique needs as they enter your store.Your dedication to customer service and your knowledge of our cutting‑edge products and services will help us achieve unparalleled standards acros

Your remit spans three critical areas: Customer Outcomes (recoveries and collections), Customer Relations (complaints), and Customer Experience (customer services). A bit about the Department: The department has 3 distinct operations within it: Customer Experience - in-life customer enquiries / supp

Experience in technical presales or post-sales activities, including solution positioning, customer onboarding, and service expansion. Act as the primary technical advisor for key accounts, positioning additional Bytes products and services to enhance the customer's technology stack. Provide thought

This is a perfect opportunity for someone that loves to deliver outstanding customer service and experience, whilst also working within a large corporate environment. We flex locations, hours and working patterns to suit our customers, business, and you.

This part-time role requires 21 hours a week, focusing on delivering outstanding customer service and problem-solving.

About the Role As an Customer Service Team Leader, you will lead and develop a team of Alarm Receiving Centre (ARC) Advisors, ensuring the smooth running of our 24/7 operation and upholding the highest standards of customer safety, service, and operational excellence. Strong customer service ethos a

Day-to-day, you'll: Answer a high volume of calls and interacting with customers over live chat and email Deal with our customers day-to-day needs, complex queries and aim to provide resolution on that first call Investigate customer queries, raising with relevant parties and escalating where needed

Key Responsibilities Deliver excellent customer service within an inbound contact centre environment Handle customer complaints professionally and effectively Respond to customer enquiries clearly and accurately Support customers with invoices and process payments over the phone Make outbound calls

A leading service provider is seeking a Customer Service Team Manager to lead and inspire a dedicated team to deliver outstanding service. This role involves ensuring exceptional service standards and leveraging technology to foster a culture of excellence. The successful candidate will coach and de

Bradley David Associates is working with our leading financial services client, on the search for a Customer Service Operations Specialist. Ensure process maps, customer journeys, and knowledge documents are accurate, maintained, and regularly reviewed; own and update Customer Service forms. Financi

Customer Service Support Consultant - 6 month FTC. Create revenue via our Managed Service and Remediation options by looking for opportunities where clients would benefit from our Managed Service and finally proactively identify areas where non‑key accounts require extra support to retain the busi

A dynamic remote company in the UK is seeking a Customer Service Specialist to enhance customer interactions and provide empathetic support. The ideal candidate will have 1–3 years of customer service experience and basic knowledge of cryptocurrencies.

A leading insurance company in the UK is seeking a Customer Service Consultant in Plymouth. Key responsibilities include providing expert support to customers, assisting team members, and enhancing the customer journey. Ideal candidates will have proven experience in customer service and strong IT s

Experience of working within a telephone‑based customer service‑led environment with inbound and outbound calls. Job function: Customer Service. Experience of working in the Financial Services industry, and in particular the mortgage administration and processing would be preferred but is not es

The tasks are varied, involving regular communication with colleagues, brokers and customers; this role includes administrative/processing work and you will be talking to customers and brokers on the phone too. Managing and organising your own work queue to ensure that service levels are met and bro

A leading supplier in plastics manufacturing is seeking a Customer Service Executive in Worthing. The role involves processing customer orders, liaising with the purchasing team, and ensuring excellent communication with clients.

A leading automotive service provider in Greater London is looking for a Service Advisor to enhance customer ownership experience and ensure optimal service delivery. Responsibilities include managing customer interactions and upselling services.

This role is perfect for someone with a customer-focused mindset and a proven track record in service advisory. You will be responsible for managing service bookings, addressing customer needs, and providing updates on technical issues. Your ability to upsell products will be key in enhancing custom

A leading telecommunications company in the UK is looking for a Retail Customer Advisor to enhance customer engagement and drive sales. Ideal candidates will have a passion for customer service and strong team collaboration skills. You will provide personalized solutions and create exceptional exper

As a Customer Service Team Leader, you will be responsible for the management, organisation, and coordination of the day-to-day work of a team of agents to deliver the highest standards of service to our customers. We are looking for a highly motivated, people-driven Customer Service Team Leader to

A leading motor retailer in York is seeking a Service Advisor to enhance customer relations and ensure satisfaction throughout the service process. The ideal candidate will have essential customer service experience and strong communication skills. Join their team to build trusted relationships with

Working in one of our branch offices is all about the customer experience, what our customers see, hear and feel and is not just simply a transaction. Acting as the first point of contact for personal and business banking customers within the branch and supporting customers through our digital trans

The successful candidate will be motivated, organised, high calibre and dedicated to delivering a great service on behalf of their customers - If you have previous team manager experience, get in touch!. Lead a team to meet and exceed business objectives, service targets corporate goals including op

If you enjoy customer service in a testing environment, this position could be ideal for you.

As a Customer Service Executive, you’ll be the primary post‑sale contact for assigned accounts, ensuring customers achieve their goals and maximise the value of Cameron Pink’s solutions. Customer Service Executive at Cameron Pink. Cameron Pink, a forward‑thinking SaaS technology company, is

Flight Administration & Customer Service Consultant. Flight Administration & Customer Service Consultant. You will assist in managing flight‑related administration, ensuring accuracy and efficiency, while delivering exceptional customer service.

A leading automotive service provider in Greater London seeks a Service Advisor to enhance the customer ownership experience. This role focuses on exceptional customer service, communication of technical information, and effective management of workshop repairs.

The ideal candidate will have customer service experience, but specific automotive qualifications are not required. A motor dealership group in Lancashire is seeking a Service Advisor to enhance customer experiences in their aftersales team. Key responsibilities include maintaining customer communic

A leading retail organization in Greater London is seeking a Retail Training Manager to elevate customer experience through impactful training programs. This role requires a strategic mindset and strong coaching abilities to ensure service excellence across all stores.