As a Customer Services Manager, the work duties includes: 1. Help to build good customer relations. 2. improve customer service experience, create engaged customers and facilitate organic growth; 3. Training and managing customer service assistants and representatives; 4. Interacting with customers daily by answering their questions and directing them to the appropriate service for their needs; 5. Establishing customer service policies and procedures; 6. Staying updated on developments in the customer services field; 7. Focus on customer satisfaction which includes addressing customer "pain points," adjusting policies and procedures, ensuring agents are well trained, measuring customer satisfaction and responding to customer feedback 8. Develops and implements policies and procedures to deal effectively with customer requirements and complaints; 9. Discuss customer responses with other colleagues with a view to improving the product or service provided; 10. plans and co-ordinates the operations of help and advisory services to provide support for customers and users; 11. Taking ownership of customers issues and following problems through to resolution; Keep accurate records and document customer service actions and discussions; Control resources and utilise assets to achieve qualitative and quantitative targets; Handle customer complaints or any major incidents, such as a security issue or a customer being taken ill; Coordinates with sales department to incorporate plans to increase customer satisfaction; Maintain confidentiality regarding personnel information and customer financial data by keeping sensitive documents private and secure; Issue refunds or compensation to customers; keep accurate records of discussions or correspondence with customers; Produce written information for customers, often involving the use of computer packages and software; Develop feedback or complaints procedures for customers to use; Make sure that the needs of customers are being met or exceeded; Key Skills involves: · Proven working experience as a Customer Service Manager; · Experience in providing customer service support; · Excellent knowledge of management methods and techniques; · Strong leadership skills to work with people within the organisation with different skills; · Proficiency in English and other languages; · Working knowledge of customer service software, databases and tools; · Awareness of industry’s latest technology trends and applications; · Ability to think strategically and to lead; · Strong client-facing and communication skills; · Advanced troubleshooting and multi-tasking skills; · Customer service orientation; Managing a team of customer service staff; Handling face-to-face enquiries from customers; Dealing with customers who are upset or angry may be stressful; Communication and Excellent IT skills; Creative thinking, to be able to come up with new ideas to improve customer service standards.
Site Supervisor to join their clients fast paced, busy team working across the UK on some exciting projects. The site supervisor will provide direct and immediate control over the site works: s/he must be present on site to ensure that activities are conducted in accordance with a suitable method...
Supervises the activities of the Casino gaming table such as Blackjack, American Roulette, Caribbean Stud Poker, Dice, and related services by performing the following essential duties.Minimum of three (3) years of dealer experience with Blackjack, American Roulette, Caribbean Stub Poker, Dice, a...
An exciting opportunity for a bright and confident Marketing & Customer Service Assistant has arisen at. Act as a point of contact for our outsourced customer service agency. Assist with customer service escalations coming into the office. Carry out weekly and ad hoc reporting on customer service...
This new position best suits an individual with some experience in sales and customer services. A contribution to customer services and other tasks. B2B business initially in the UK in tandem with the Managing Director and the Sales and Customer Services Supervisor. Class purchasing and customer ...
Manage and develop the Customer Services provision, to provide a first-class experience for all customers, identifying and implementing service improvements, resolving complaints swiftly and professionally, introducing follow-up and courtesy contact, adding value by representing the business in t...
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The Solution Group, on behalf of our valued client, is seeking a dedicated Health & Safety Supervisor to join their team. Work alongside site supervisors to ensure safe site operations. ...
If so, you have transferrable skills to succeed in a sales advisor role with EE. We’ll give you training on the rest so you’re ready to talk confidently about all our products and services. The role involves talking to customers over the phone about how we can enhance their digital lives and disc...
Customer Service Representative - FULL TIMEDue to expansion we are looking for 3 motivated individuals to join our successful Customer Service team, within a well established company. Our ideal candidate would be an individual that has some experience in customer service or marketing. ...
You will provide a complete order process and customer service facility to all customers and ensure that all order and delivery issues are promptly resolved in order to maintain the highest level of customer service at all times:Process customer orders according to targetNumber of end user custom...
Why not use your skills to make a difference and join our Payment Support Team in Darlington? We need people like you to support and guide our customers during difficult times. Every interaction will deliver a brilliant, personal service. ...
We’ll give you training on the rest so you’re ready to talk confidently about all our products and services. The role involves talking to customers over the phone about how we can enhance their digital lives and discuss the right products for them. ...
Position: Electrical Team Leader Hours of Work: Full Time – 37.5 Hours per week (Basic) Although overtime is not guaranteed, average hours are usually 50+ per week for the majority of the year. Permanent25 days holiday plus bank holidays a yearCompany VanDaily overtime as required. Main duti...
The Customer Escalation Lead will report into the Senior Customer Lead and will be responsible for supporting NCS customers, both young people and their parents and guardians, throughout their NCS experience. Experience working in a Customer Service environment, with extensive experience in handl...
You will be responsible for consistently providing excellent customer service in every interaction and will need to handle inquiries and resolve issues to ensure customer satisfaction efficiently and effectively. To excel in this role, you will have a proven ability in Customer Service and Custom...
Customer Services Advisor (German speaking) required by a leading hair colouring business based in London. Are you a skilled and bilingual customer services advisor fluent in both English and German?. Join a leading hair colour company, contributing your bilingual talents to enhance the customer ...
Data Centre Supervisor - Tier 3 Enterprise Data Centre - Thurrock, Essex. Due to an internal promotion at their Thurrock DC they are actively recruiting for either an established Data Centre Supervisor or an experienced Data Centre Engineer looking to step up in a leadership position. As the onsi...
The business is seeking a electrical supervisor for a 2 year contract on an exciting energy storage project in Thurrock Essex. This role is to act as the Principal Contractors Electrical Supervisor and you will be responsible for managing and coordinating all electrical construction works to ensu...
We are recruiting on their behalf for a Swedish and Norwegian-speaking Customer Care Advisor to work on a hybrid basis, going into the office only twice per week. Your duties will include answering customer queries by email or live chat fast and accurately; making sure players have a great experi...
My leading FinTech client are looking for an L&D Manager to own the L&D & Communications roadmap for Customer Services. Good working knowledge of Customer Service Contact Centre. ...
We are recruiting on their behalf for a German-speaking Customer Care Advisor to work on a hybrid basis, going into the office only twice per week. Your duties will include answering customer queries by email or live chat fast and accurately; making sure players have a great experience; and gener...
Sociable, helpful and eager to provide excellent customer service to customers with a friendly & professional approach. Customer Service Advisor - Newcastle. You will be providing support to customers, largely from inbound calls & enquiries. Experience resolving customer complaints would be benef...
Our Service Delivery Managers are passionate people leaders, focussed on enabling peak performance in their people and team. They lead and develop training strategies focused on enhancing techniques, knowledge, customer engagement, and service excellence within their team. Delivering unique trave...
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