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Provides field technical support for key account and/or strategic customers on all aspects of established and new products. Visits customer sites regularly to solve problems, build relationships, understand specific support requirements, and lead application development activities. Provides and coordinates technical training for customer personnel. Assists Sales, Business Development, and other staff in the practical application of company products to meet customer needs. Provides support in disseminating technical information for specific applications. Travel will average at least 50% through serving select, top tier customers within assigned territory / region. Company Overview At FUJIFILM Dimatix Inc., printing and material deposition devices are only as good as their printheads. We are a recognized leader in the manufacturing and design of durable and productive drop-on-demand inkjet printheads that power cutting-edge systems, as well as integrated inkjet solutions that add digital inkjet capabilities to other equipment. These are part of the digitization and transformation of many applications such as commercial printing, graphics, label & packaging, additive manufacturing, ceramic tiles, textiles, electronics and life science research. We’re looking for forward-thinkers eager to spark innovation in inkjet technology. Bring your talents to a team built on collaboration, creativity, and a passion for excellence. At FUJIFILM Dimatix, every product we make begins with the extraordinary people behind it. Join us for groundbreaking work in a flexible, engaging environment. We’re based in two incredible locations: Lebanon, New Hampshire, surrounded by picturesque New England landscapes, and Santa Clara, California, a dynamic hub in Silicon Valley with a mix of innovation, diversity, and sunshine. Fujifilm is globally headquartered in Tokyo with over 70,000 employees across four key business segments of healthcare, electronics, business innovation, and imaging. We are guided and united by our Group Purpose of “giving our world more smiles.” Visit: Job Description KNOWLEDGE: Having wide-ranging and deep product and industry experience, uses professional concepts and resources in accordance with company objectives to resolve customer issues in creative and effective ways. JOB COMPLEXITY: Works on highly complex issues where analysis of situations or data requires an in-depth evaluation of variable factors. Exercises sound judgment in selecting methods, techniques, and evaluation criteria for obtaining results. Networks with key contacts and follows the prescribed (SOP) global escalation process when requiring assistance. Acts as the technical expert and advocate for the customers’ application. SUPERVISION: Works with little to no supervision to determines the best methods and procedures on all assignments and may be called to support or lead the activities of other personnel on project work or special assignments. EXPERIENCE: Typically requires a minimum of 8 years of related experience with a Bachelor’s degree; or 6 years and a Master’s degree; or a PhD with 3 years experience; or equivalent experience. ESSENTIAL DUTIES AND RESPONSIBILITIES: • Maintains productive and positive technical support relationship with the top tier set of strategic / key customers., • Works as a team with Dimatix Sales and Business Development to provide primary layer of customer interaction., • Delivers a timely response to customer inquiries; follows through on all tasks and action items., • Conducts customer trainings, both on-site and at Dimatix facilities as required., • Assists in the development of technical support documentation, training literature, and programs., • Creatively analyzes complex, vague, and difficult customer problems; arrives at logical conclusions or hypotheses., • Works closely with global Customer Support colleagues through the global escalation process to engage, • Engineering and other analytic resources for customer case resolution support., • Communicates with other Dimatix departments as necessary and appropriate to respond to customer inquiries., • Provides support to Engineering and Business Development through defined feedback channels to ensure customer product requirements are known and met., • Participates in and/or leads teams for product specific problems and development opportunities., • Prepares Trip Reports on the status of customer products, issues, and opportunities for each customer visit., • Extensively travels to customer sites and Dimatix facilities, occasionally on short notice., • Travels to exhibitions and provides support on product demonstrations, etc., • Regularly trains in Dimatix-NH to stay current with new products, processes, applications, technology, etc., • Provides input to product planning and upgrade activities., • Performs all required administrative work on-time and accurately: time sheets; expense reports; trip reports; etc. QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. REQUIRED: • Excellent customer interaction skills, • Bachelor Degree and with a minimum of 6 years of related experience; or 5 years and a Master’s degree; or a PhD with 3 years’ experience., • Expert level understanding of digital printing technology., • Advanced reasoning skills to analyze and solve customer problems., • Ability to work collaboratively across many functional departments., • Excellent written, verbal and presentation skills; command of the English language., • Strong math and computational skills., • Minimum 5 years of customer support experience, including 3 years of field service support., • Ability to educate customers on systems and trouble shoot problems. DESIRED: • Expert level understanding of Dimatix products and their applications, • High level knowledge of chemistry, EE/SW or fluid physics PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • This job is performed primarily in a normal office environment, where the noise level is moderate. During site visits the environment will include factory floor time with higher noise levels. The job involves standing, walking, sitting, using hands and fingers, some reaching and the ability to lift up to 10 pounds. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Normal office environment, • Frequent travel to customer locations., • May potentially handle hazardous waste in accordance with the safe work practices defined in Hazardous Communication and Hazardous Waste training programs. Initial training is required upon hiring status and every 3 years thereafter. Employees handling hazardous waste will insure that waste containers in their work areas are properly labeled and dated. Employees will ensure that waste containers are closed after transferring waste to them. Report any incidents involving hazardous waste to supervisor. OTHER: • Other duties as may be assigned., • Each employee’s primary objective is to assure that the quality, delivery and cost controls within his/her control meet or exceed all of our internal and external customers’ requirements., • Each employee is required to abide by the Employee Handbook and the rules and regulations explained and provided at each orientation and training session. Special attention must be given to the safety aspects of these documents. FUJIFILM Dimatix provides competitive wages, a generous benefits package and a friendly, dynamic working environment. FUJIFILM Dimatix is an E-Verify Employer EEO Information Fujifilm is committed to providing equal opportunities in hiring, promotion and advancement, compensation, benefits, and training regardless of nationality, age, gender, sexual orientation or gender identity, race, ethnicity, religion, political creed, ideology, national, or social origin, disability, veteran status, etc. ADA Information If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to our HR Department ().

About The Company OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering. Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment. About The Role Are you ready to lead a team and ensure exceptional security and customer service in the courts and tribunal system? Join OCS as a Security Supervisor and be part of a team that values your leadership and professional growth. At OCS, we are committed to being an ‘Employer of Choice’ by investing in our colleagues’ development through funded programs and opportunities to gain qualifications. Ready to take on this important role and lead our security team to success? Apply now and join OCS, where your growth and success are valued! As part of your role, your key responsibilities will include, but are not limited to: • Supervising the security team, providing exceptional first line manned guarding and customer service to all court users., • Ensuring compliance with all identified legislation, i.e. H&S, SIA Licensing & Risk Assessments., • Ensuring that all duties are carried out in an honest, ethical, and professional manner, including the monitoring of premises, CCTV and search channels., • Be point of contact for any security issues within the complex, and recording and reporting details of those incidents., • Duty manager cover on weekends on rotation., • To manage team rotas and Timegate systems. The Ideal Candidate Should Meet The Following Criteria • Must have Right to Work in the UK., • An enhanced DBS and BS7858 security clearance will be completed for the successful candidate, • SIA Licence and relevant security related experience, • Supervisory experience of security teams, • Strong people and customer service skills, • Good diligence and high standard of work, • Effective communication skills Attendance Allowance of £1 per hour can be earned on contracted hours, subject to meeting certain attendance-related criteria. How To Apply If you are interested in joining a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply and register your interest! You can also sign up to our job alerts when registering which will notify you when other suitable vacancies are available. We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.

The purpose of this position is to carry out Master Systems Integration of building management systems (BMS), build control databases, engineer user interfaces and set-up control systems based on project specification and/or sale proposal. Provides on-site and remote technical support to installers and customers. Performs field startup and system commissioning tasks as well as the remote installation of software and control programs. Delivering projects on a global scale for large enterprise clients using industry leading technologies and processes. ESSENTIAL DUTIES AND RESPONSIBILITIES • Creates programming logic using flow diagrams, sequences of operation, panel layouts, termination details and project specifications or sales proposal., • Programs control applications using various software using various software tools to support operator workstations, DDC field panels and third-party integration devices connected through multiple communications protocols., • Performs job site system checkout, commissioning and testing of control applications to verify proper operation according to project specifications, sales proposal and design documentation., • Develops system graphical user interfaces, according to project specifications or sales proposal., • Acts as the technical liaison between owner/construction managers., • Delivers on-site customer operator training on the use of the installed system., • Performs system analysis and diagnostics. Determines corrective action to restore systems to proper operating condition., • Coordinates system installation with installing contractors at the job site as required., • Performs final walkthrough with owner and construction manager to ensure all punch list items are complete and job received signoff of substantial completion., • Responsible for completing assigned projects according to project schedule and within budget., • Identifies new business opportunities through organization memberships, industry publications and other means of remaining abreast of industry changes. SUPERVISORY RESPONSIBILITIES No formal supervisory responsibilities in this position. Provides informal assistance such as technical guidance, and/or training to co-workers. May coordinate and assign tasks to co-workers within a work unit and/or project. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION and EXPERIENCE Bachelor's Degree in HVAC, Electrical Engineering or Mechanical Engineering with a minimum of three years related industry experience, or equivalent experience. Other experience ● Tridium Niagara preferable ● HVAC knowledge ● BMS Knowledge ● BMS Commissioning ● BMS Programming and user interface engineering ● Analytics experience CERTIFICATES and/or LICENSES Tridium Niagara TCP preferred A valid driver's license with a good driving record for applicable vehicles, without restrictions, or limiting conditions preferred COMMUNICATION SKILLS Excellent written and verbal communication skills. Strong organizational and analytical skills. Ability to provide efficient, timely, reliable and courteous service to customers. Ability to effectively present information. Errors in judgment may cause short-term impact to co-workers and supervisor..

Life Assurance - 2x your salary for peace of mind Wellness Package - Supporting your health and wellbeing Company Bonus Scheme - Up to 3% of salary (based on performance) Career Development - Be part of a supportive, growing teamAbout the Role As Customer Service Supervisor, you'll lead a small