Customer service supervisor jobs in ManchesterCreate job alerts
- Welcome Store (Bengies)
Shop Supervisor2 months ago£31000–£39000 yearlyFull-timeManchesterJob Summary We are seeking a skilled Shop Supervisor to oversee our retail operations, ensuring smooth day-to-day running of the shop. The ideal candidate will have strong leadership abilities and a passion for delivering excellent customer service. You will have to monitor sales activities to ensure that customers receive satisfactory service and quality goods. will be responsible to reconcile cash receipts, inventory-taking, or in performing services for customers. liable to enforce safety, health, and security rules. Implement measures to avoid stock damage and theft, monitoring displays, and product defects. It is also vital to investigate market trends, and addressing customers requests and complaints. good understanding of marketing, sales, and also possess a strong understanding of the retail shop industry, supervisory skills, knowledge of consumer trends, and competency in retail management. Familiarity with applicable rules and regulations is also vital Responsibilities - Supervise and coordinate shop staff, providing guidance and support as needed - Manage inventory levels and order stock when necessary - Monitor sales performance and implement strategies to drive sales growth - Ensure the shop is clean, organised, and visually appealing at all times - Handle customer inquiries, resolve issues, and process transactions - Train new employees on shop procedures and product knowledge - New and alternate vendor and product developments to increase products portfolio to enable business venture for handling dynamic needs of customers - Proven experience in a supervisory or managerial role, preferably in a retail environment - Strong leadership skills with the ability to motivate and develop a team - Excellent communication and interpersonal abilities - Proficiency in sales management and inventory control - Bilingual proficiency is advantageous - Familiarity with phone etiquette and administrative tasks - Join our team as a Shop Supervisor and take the next step in your retail career! - Job Type: Full-time - Pay: £31,000.00-£39,000.00 per year - Education: - GCSE or equivalent (preferred) - Experience: - Retail sales: 3 year (preferred) - Supervising experience: 2 year (preferred) - Customer service: 1 year (preferred) - Retail management: 1 year (preferred) - Management: 1 year (preferred)
Easy apply - welcome groceries limited
Retail Manager1 day ago£30000–£32000 yearlyFull-timeManchesterWe are recruiting for an enthusiastic and driven Retail Store Manager to work 40 hours per week. You’ll be responsible for the store and everything that it entails – sales, service, targets. Most importantly, you’ll be a leader. A leader of people and a leader in the current and challenging world of retailing. You’ll have bundles of passion and energy in driving a small team forward; you’ll epitomise our standards of customer service and you’ll put smiles on people’s faces – customers and staff. Managing suppliers and placing orders. Undertaking routinely stock takes. Managing daily/weekly/monthly cash flows. Working closely with external accountants to compile and submit quarterly VAT returns and annual accounts. Other tasks involve managing staff rota, dealing with customers and complaint management. Keeping business compliant at all times. Day to day operations such as covering and running tills, checking cameras, overlooking stock replenishment Traditionally, our Store Managers are responsible for:- Leading by example Recruiting and training new employees Merchandising the store in line with our brand guidance Managing store stockrooms, ensuring effective replenishment and stock control Completing rotas for your people Setting goals, achieving targets, and driving KPIs Striving for operational excellence Key skills and behaviours that we look for: - Passionate about retail/customer service Proven track record of leadership Seeks positive outcomes Open to change and challenge Flexibility Strives for excellence and seeks to improve & innovate Competent with computers and willing to engage with technology Kind with morally sound values
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