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  • Bakery Assistant - Front of House
    Bakery Assistant - Front of House
    7 days ago
    £26000–£29000 yearly
    Full-time
    London

    Em Cakes | Independent cake bakery in West Hampstead, London Salary: £26,000–£29,000 per year, depending on experience Schedule: Full-time, Tuesday to Saturday, with Sundays and Mondays off Location: 332 West End Lane, London NW6 1LN — in person About the Role We’re looking for an experienced, organised and reliable front of house Bakery Assistant | Coordinator to take responsibility for the day-to-day running of our cake collection store. This role requires someone who can confidently organise their workload and work independently. You’ll prepare and pack cake orders, coordinate customer collections and courier pickups, handle phone and email enquiries, and keep the store clean, presentable and well stocked. Most of our orders are placed online, so the store mainly serves as a customer collection point and courier dispatch location. Accurate order handling, careful packaging and warm, professional customer service are essential. Your Responsibilities • Prepare and pack orders carefully, checking cake details, messages, packaging and collection or delivery information before handover., • Coordinate customer collections and courier pickups, ensuring orders are ready on time and handed to the correct person., • Handle phone, email and online enquiries, providing clear, accurate information about products, orders and collections., • Welcome and assist customers in store, supporting purchases and offering helpful product recommendations., • Process orders and confirmations, keeping information accurate and communicating relevant updates to the kitchen team., • Organise your daily workload, prioritising enquiries, packing and scheduled collections, and raising issues promptly., • Maintain the store, keeping displays, packing areas and customer-facing spaces clean, tidy and well presented., • Monitor packaging and store supplies, reporting low stock levels and following opening and closing procedures. About You You have at least two years’ experience in a customer-facing role and are comfortable taking responsibility for your work without constant supervision. You’ll need to be: • Highly organised, with strong attention to detail., • Confident and professional when speaking with customers in person and by phone., • Reliable and proactive, noticing what needs doing and following tasks through., • Calm when managing several tasks or busy collection periods., • Comfortable using online order systems and learning new processes., • A supportive team member who communicates clearly with colleagues., • Willing to take care of practical tasks, including packing, cleaning and replenishing supplies. This is an active, hands-on role. You’ll spend much of the day on your feet, moving around the store, packing orders and carrying cake boxes and packaging materials with care. Essential Requirements • At least two years’ experience in retail, hospitality, customer service or another customer-facing role., • Experience organising your own workload and working independently., • Excellent spoken and written English., • Availability to work full-time, Tuesday to Saturday., • Ability to commute reliably to West Hampstead, London., • Ability to carry out the practical duties described above., • Right to work in the UK. We are unable to provide visa sponsorship. Desirable Experience • Handling customer orders, bookings, collections or deliveries., • Working in a bakery, food business, retail store or small independent business., • Checking and packing orders accurately., • Food Safety or Health & Safety training. Previous cake industry experience is welcome but not essential. Training will be provided on our products, systems and handling procedures. What We Offer • £26,000–£29,000 per year, depending on experience., • A fixed Tuesday–Saturday schedule, with Sundays and Mondays off., • Company pension scheme., • 25 days’ paid annual leave plus bank holidays., • Paid training and development opportunities., • Staff discounts on cakes and bakery products., • A friendly, supportive team., • The opportunity to develop your skills and take on further responsibility as the business grows. About Em Cakes Em Cakes is an independent bakery in West Hampstead, creating luxury handmade cakes for weddings, birthdays, corporate events and celebrations across London. We take pride in the quality of our cakes and the care behind every order. As part of our small team, your work will make a direct difference to how smoothly the store runs and the experience our customers receive. How to Apply (via EMAIL) Please apply with your CV and a brief answer to the following questions: 1. Do you have at least two years’ experience in a customer-facing role? Please briefly describe your relevant experience., 2. Tell us about a role where you independently organised daily tasks, handled orders or took responsibility for running a shop or service area., 3. Can you work full-time, Tuesday to Saturday, and reliably commute to West Hampstead, London NW6 1LN? A separate cover letter is optional.

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  • Reception Supervisor
    Reception Supervisor
    7 days ago
    £17.39–£18.17 hourly
    Full-time
    London

    Taking inspiration from the great boulevard cafés of Paris and the artistic heritage of St John's Wood, Soutine is an informal neighbourhood rendezvous. At The Wolseley Hospitality Group, We create Places where People feel they Belong. Why work with us as a Maitre d'? • Enjoy a generous discount across our restaurants on food and drinks., • Rewarding Excellence - a team-led incentive, earning up to £100 in high street vouchers., • Enhanced Maternity and Paternity leave to support working families., • Group-wide access to mental health counselling, legal and financial advice., • Advance access to earned wages via Wagestream., • A unique and varied training calendar including supplier trips, masterclasses and visits. Visit our career page for a detailed list of our benefits We promote from within, empowering individuals from all backgrounds to become the leaders of tomorrow. Our diverse team reflects the inclusive culture. The role of a Maitre d': • Take responsibility for a smooth table allocation for both walk-ins and bookings in all restaurant sections, managing turn times effectively., • Anticipate guests' needs, timely communicating any special requests to floor and kitchen – be proud to coordinate all departments!, • Contribute to building a regular customer base, warmly engaging with guests from door to table and beyond - you are our greatest asset! The Wolseley Hospitality Group portfolio of restaurants comprises of The Wolseley on Piccadilly, The Delaunay in Aldwych, Brasserie Zédel in Soho, Colbert in Chelsea, Fischer's in Marylebone, Soutine in St John's Wood, Bellanger in Islington, Manzi's in Soho and The Wolseley City in Monument.

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