Luxury Travel Consultant
hace 17 horas
Kilburn
Luxury Travel Reservations Consultant Location: Hybrid – flexible office/ hybrid Working Hours: Monday to Friday, 9:00am–6:00pm, with occasional weekend work on a rota Salary: OTE £45K We are delighted to be recruiting on behalf of a highly respected, fast-growing luxury travel company that specialises in designing bespoke, high-end holidays to destinations such as the Indian Ocean or the Caribbean. They are now looking to expand their team with the addition of an experienced Luxury Travel Reservations Consultant. This is a fantastic opportunity for someone with a proven track record in luxury travel sales to join a business that truly values personalised service, expert knowledge, and attention to detail. If you’re passionate about curating exceptional travel experiences and want to work in a flexible, supportive environment – this could be the perfect role for you. About the Role As part of a friendly and professional team, you will be responsible for handling enquiries from discerning clients and creating tailor-made holiday experiences. From the initial contact through to booking and post-sale service, you’ll ensure every detail is perfectly executed. Key responsibilities include: • Managing client enquiries by phone and email, providing clear and expert guidance on availability, pricing, and travel options., • Offering insightful, personalised recommendations to help clients plan the perfect trip., • Handling all aspects of the booking process accurately within internal systems., • Identifying opportunities to enhance the client experience through upselling room upgrades, packages, and additional services., • Taking care of special requests and ensuring all client preferences are communicated and delivered effectively., • Providing detailed information about accommodations, local activities, and destination highlights., • Supporting any booking amendments or cancellations, always maintaining the highest level of customer care., • Working closely with colleagues across sales and operations to ensure smooth delivery of services., • Keeping client records and communications up-to-date and well-organised., • Contributing to revenue growth through lead follow-ups and nurturing key client relationships. Who We’re Looking For • Must have previous experience in Indian Ocean or Caribbean Ocean., • Previous experience in a luxury travel sales or reservations role is essential., • A consultative sales approach with a passion for delivering exceptional customer experiences., • Detail-oriented with excellent organisational skills and the ability to manage multiple enquiries., • Strong communication skills – both verbal and written – with the ability to adapt to client needs., • A confident, proactive team player who thrives in a dynamic, collaborative environment., • Comfortable working with booking systems and technology platforms. What’s on Offer • Competitive base salary plus uncapped commission with no threshold, • Generous annual leave and a rewarding commission scheme, • Hybrid working with flexibility around home and office, • Team incentives, company events, and industry travel opportunities, • Ongoing career development in a supportive and growing business If you’re a luxury travel professional looking to take the next step in your career, we’d love to hear from you. This is a brilliant opportunity to join a well-established brand that prides itself on crafting unforgettable travel experiences. Apply now!
