Sales Support Manager
hace 4 días
Levenshulme
This is a pivotal leadership role at the heart of our business. As Sales Support Manager, you will own and transform the post-sale customer journey from deal approval through to vehicle delivery and seamless handover into Aftersales. You wont just manage a team; youll shape how the business operates once a deal is won. This role exists to bring clarity, structure, and leadership to a function that is critical to customer satisfaction, revenue protection, and long-term growth. You will turn Sales Support into a high-performing, respected engine of the business one that customers feel confident in, Sales trust, and Aftersales rely on. You will lead from the front, set uncompromising standards, challenge where needed, and act as the operational backbone connecting Sales and Aftersales . For the right person, this is an opportunity to leave a real legacy and build something exceptional. Key Responsibilities Leadership & Team Management Lead, inspire, and develop a growing Sales Support team Set clear expectations, priorities, and performance standards Coach team members through regular 1:1s, reviews, and structured development Create a culture of ownership, urgency, accountability, and pride Build a team that is confident, proactive, and respected across the business Process Ownership & Control Take full ownership of the Sales ? Sales Support ? Aftersales workflow Ensure every deal is handed over cleanly, accurately, and consistently Design, document, and embed clear SOPs that actually get followed Identify bottlenecks, risks, and inefficiencies and fix them Reduce errors, delays, rework, and customer frustration through better control Customer Communication & Experience Ensure every customer receives timely, proactive, and professional updates Define and enforce a clear customer contact cadence Monitor feedback, complaints, and friction points Solve problems before they land with Aftersales Champion a customer experience that reflects the quality of the brand Stakeholder Management Act as the key operational partner to Sales Managers Confidently push back on incomplete or poor-quality deal submissions Hold firm on standards while maintaining strong working relationships Work closely with Aftersales to improve retention and long-term outcomes Escalate risks early, decisively, and constructively Reporting & Performance Own and report on key operational KPIs, including: Deal processing times Customer update compliance Delivery delays Error and rework rates Use data to drive accountability, improvement, and smarter decision-making Play a key role in developing and supporting KPI-based bonus structures Continuous Improvement & Growth Champion automation, systems, and smarter workflows Identify training gaps and capability issues early Prepare the Sales Support function to scale with business growth Be a driving force behind operational excellence across the company Key Skills & Experience Essential Proven experience leading an operational, support, or coordination team Strong process-driven mindset with an eye for detail and efficiency Excellent organisation and prioritisation skills Confident communicator who can challenge constructively Customer-focused, without compromising on standards Comfortable working cross-functionally and influencing stakeholders Highly Desirable Experience in vehicle leasing, automotive, finance, or order-based businesses CRM, workflow, or operational systems experience KPI-led performance management experience A track record of fixing broken or underperforming processes Personal Attributes (Critical to Success) Calm, clear-headed, and composed under pressure Naturally structured, disciplined, and organised Comfortable having difficult conversations when needed Takes genuine pride in things running properly Sees disorder and wants to bring control Strong leadership presence without ego What Success Looks Like (First 612 Months) Clean, consistent, and enforced handovers from Sales A visible reduction in customer complaints post-sale A Sales Support team that is confident, organised, and highly respected Aftersales receiving well-prepared, informed customers Full visibility and control over every live deal at any given moment Why This Role Is Different This isnt a keep-the-lights-on role. Its an opportunity to build, lead, and elevate a department that directly impacts customer satisfaction, revenue, and reputation. If you thrive on structure, accountability, and making things work properly this role will give you real influence, real responsibility, and real career growth . Hours 9am 5.30pm Monday Friday TPBN1_UKTJ