Ecommerce customer service jobs in CoventryCreate job alerts

Commercial & Ecommerce Director \n Salary: £90,000 - £100,000 \n Location: Coventry (Hybrid Working) \n Hours: Full Time | Monday-Friday | 9:00am-5:00pm \n About the Role \n An exciting opportunity has arisen for an experienced Commercial & Ecommerce Director to join a growing and ambitious organisation with significant expansion plans. \n Reporting directly to a highly strategic and data-driven CEO, you will be responsible for developing and delivering a commercially focused, Ecommerce-led growth strategy. This is a pivotal executive leadership role where you'll shape the future direction of the business, driving online revenue, improving customer acquisition and maximising profitability across all commercial channels. \n This is more than a traditional Commercial Director position. We're looking for a leader who understands the fast-paced Ecommerce landscape, thrives on using customer insight and commercial data to influence decision-making, and has a proven track record of delivering exceptional online growth. \n Leading the Sales, Marketing, Ecommerce and Digital teams, you will ensure every commercial function works collaboratively to deliver an outstanding customer experience and achieve ambitious growth targets. \n Key Responsibilities \n\n • Develop and deliver an Ecommerce led commercial strategy aligned with the company's long-term growth plans.\n, • Drive sustainable revenue growth while maximising profitability across all online and offline commercial channels.\n, • Lead the Sales, Marketing, Ecommerce and Digital teams, creating a collaborative, high-performing commercial function.\n, • Take ownership of the online trading strategy, continually improving website performance, customer acquisition, conversion rates and customer lifetime value.\n, • Use customer insight, market intelligence and commercial analytics to influence strategic business decisions.\n, • Optimise pricing strategies, promotional activity, product mix and merchandising to maximise sales performance.\n, • Improve the online customer journey, identifying opportunities to increase engagement, conversion and retention.\n, • Work closely with Marketing and Digital teams to maximise ROI across paid media, CRM, SEO and other digital channels.\n, • Drive growth within the trade division by developing strategic commercial partnerships.\n, • Monitor Ecommerce performance through key trading metrics including revenue, traffic, conversion, average order value and profitability.\n, • Take full ownership of commercial budgets, forecasting and P&L performance.\n, • Build, coach and develop high-performing teams, creating a culture of accountability, innovation and continuous improvement.\n, • Continually review commercial structures and identify opportunities to improve operational efficiency and business performance.\n\n About You \n We're looking for an experienced commercial leader with a genuine passion for Ecommerce and digital growth. \n You will have: \n\n • Proven experience operating at Commercial Director, Ecommerce Director or Senior Commercial Leadership level.\n, • A strong background leading Ecommerce businesses or consumer-facing brands where online trading has been central to commercial success.\n, • A demonstrable track record of delivering significant Ecommerce growth, increasing revenue and improving commercial performance.\n, • Extensive experience leading multi-channel Sales, Marketing, Ecommerce and Digital teams.\n, • Strong knowledge of online trading, digital merchandising, customer acquisition, conversion optimisation and customer retention strategies.\n, • Excellent commercial acumen with significant P&L ownership and budget management experience.\n, • Exceptional analytical skills, with the ability to interpret customer data, trading performance and market trends to inform strategic decisions.\n, • Experience reviewing commercial structures, implementing change and driving continuous improvement.\n, • Outstanding leadership skills with a passion for developing high-performing teams.\n, • Excellent communication, influencing and stakeholder management skills.\n, • A strategic mindset combined with a hands-on approach and the ability to deliver measurable commercial results.\n\n What's on Offer \n\n • Salary of £90,000 - £100,000\n, • Hybrid working\n, • The opportunity to work alongside an ambitious, forward-thinking CEO.\n, • A genuine opportunity to shape the commercial direction of a growing business.\n, • Significant autonomy to influence strategy, structure and business performance.\n, • The chance to lead an Ecommerce-focused commercial transformation and make a lasting impact.\n\n Working Hours \n The core working hours are Monday to Friday, 9:00am-5:00pm. As this is a senior leadership role, flexibility will be required to meet the needs of the business. \n For more information, please send your CV in or apply online for this role. \n Morgan Parkes Recruitment Ltd operate in the UK and can only process applications from candidates who are currently eligible to live and work in the UK. We operate a strict equal opportunities policy. \n Personal data you supply will be used for contacting you via telephone or email about our service. Your data will be kept securely and retained in line with GDPR regulations. You have the right to withdraw your consent to the use of your personal data for the specified purpose at any time.

Reports to: Engineering Team Lead Works closely with: Engineering Tech Lead, QA team members Location: UK (London/Chichester) / Estonia / (remote-friendly within these regions) Language: C# Your Mission: The Software Engineer is a reliable, independent contributor within an engineering team. This role exists to deliver well-implemented features and fixes with minimal supervision, while collaborating effectively with teammates and QA to ensure work is robust and maintainable. Your Day to Day: Engineering delivery • Design and implement features and fixes within team scope, • Write clean, maintainable, well-tested code, • Take ownership of tasks from definition through completion, • Contribute to diagnosing and fixing production issuesQuality and collaboration, • Work with QA to ensure changes are testable and appropriately covered, • Participate actively in code reviews and design discussions, • Raise technical or quality concerns early, • Balance delivery speed with long-term maintainabilityTeam contribution, • Support junior engineers through informal mentoring, • Share knowledge and contribute to team improvement, • Engage constructively in retrospectives and planning Why this role matters Mid-level engineers are the delivery backbone of engineering teams. Done well, this role: • Keeps work moving without excessive oversight, • Improves code quality and team effectiveness, • Provides stability and continuityExperience and capabilities, • Solid experience as a software engineer in a production environment, • Ability to work independently on moderately complex tasks, • Understanding of testing practices and code quality expectations, • Comfortable working within established technical direction, • Clear communication and good judgement What this role is not • This is not a people management role, • This is not a cross-team technical authority role, • This is not ownership of quality strategy or architecture, • Software Engineers succeed by delivering consistently and collaborating well. Perks & Benefits Remote & flexible working – with hybrid options in London or Chichester Fantastic team culture based on trust and belonging. Laptop & home office budget – £500 to set up your ideal workspace. Private Medical Insurance with Aviva, including Dental & Optical. Group Life Insurance & Yulife Wellbeing & Rewards. Mental well-being support – Access therapy, mental health sessions, and yoga through a free premium subscription to Headspace. EAP confidential benefit – 24/7 access to compassionate guidance & expert advice 25 days holiday + bank holidays Training, support, and personal development As the global leader in the eCommerce automation sector, Linnworks has one mission: Giving our clients back their time to grow and lead their brands. Companies wanting to sell their products via marketplaces like Amazon, eBay, Facebook, etc need a platform to automate and monitor retail, inventory and shipping processes and performance. We have teams across North America and Europe, and we are backed by Marlin Equity Partners, a leading growth equity firm headquartered out of California. Linnworks not only has the market-leading product for e-commerce automation but also attracts the best people in the industry. Highly skilled, passionate, and collaborative with a winning and customer-centric attitude - we pride ourselves on our people. Life at Linnworks: Linnworks is proud to be an Equal Opportunity Employer (EoE). We believe that diversity of experience, perspectives, and background leads to a better environment for our employees and better service for our customers. We value the training and development of our employees deeply. We are committed to continuous investment in their personal growth, providing clear paths for career progression, and equipping them with the tools and training required to become experts in their profession.

For uncompromising cat parents who want the best, KatKin is revolutionising cat health by transforming the lives of cats through superior nutrition. We’re Europe’s first fresh-cooked cat food, made with 100% human-grade meat, gently cooked and frozen to lock in freshness. As a disruptor in the $185bn pet food market, KatKin was founded to challenge the low standards set by the traditional cat food industry, which is worth $50bn globally and is this fastest growing segment in the pet care market. The concept for fresh food is well established in the US, particularly in Dog, with the Farmers’ Dog surpassing >$1B in sales proving the scale of the opportunity. KatKin is vertically integrated across R&D, manufacturing, sales, and marketing. To date, we've delivered around 35 million fresh meals to over 200,000 happy, healthy cats across the UK. Our team of over 130 spans all locations, including Clerkenwell, London, the US, and our state-of-the-art manufacturing facility in Haverhill, Suffolk. We also have customer service teams in both London and South Africa. KatKin operates a direct-to-consumer (D2C) model supported by a first-class, dedicated customer service team, allowing us to build valuable relationships and foster a passionate customer community. In addition to our eCommerce channel, our Fresh food and Pantry products are also sold through a growing number of select third-party platforms, including Ocado, Amazon, and Pets at Home. Where the competition cuts corners, catfishes customers, and puts profits over health, KatKin puts cat well-being first. No shortcuts. No secret recipes. We’re cutting the fluff, thinking fresh, and channelling hardcore love into industry-wide change. So cats live long and cat parents can love hard without compromise. We’re all-in for cats, and it shows: our energy will blow you away from day one. You’ll be surrounded by knowledgeable scientists, big creative thinkers, astute business minds, and a whole team of hardcore cat parents. All on a mission to make hardcore love the new standard in cat care – with a fresh take on every product in the cat industry. As Customer Operations Manager, you’ll own the full post-purchase physical experience — ensuring every order arrives on time, well-packed, and reflective of KatKin’s high standards. Sitting within the CX Operations team, you’ll lead initiatives to improve courier performance, packaging, and operational efficiency. You'll work cross-functionally with Fulfilment, Quality, Tech, and external partners, translating customer insights into meaningful improvements. You’ll also build and lead a growing Customer Operations team, setting a culture of accountability and customer-first thinking. As we scale, you’ll help adapt our delivery experience for new markets. Expect regular travel to our Kitchen in Suffolk to stay close to our fulfilment operation and collaborate on-site. Team leadership & development You’ll build and manage a growing Customer Operations team, defining clear roles, setting goals, and fostering a high-performance culture. As a hands-on leader, you’ll coach and support your team to deliver consistently excellent results as the business scales. Delivery and quality performance You’ll own the end-to-end physical experience — from when an order is placed to when it arrives — ensuring it’s timely, accurate, and up to KatKin’s high standards. This includes improving packaging durability, unboxing quality, and reducing complaints and compensation through root-cause analysis and fixes. Courier and partner management You’ll manage key delivery partners like DPD, holding them accountable to performance metrics and leading service improvement initiatives. You’ll also handle courier claims and feedback loops, ensuring partner performance reflects our customer-first standards. Customer insight and process improvement You’ll translate customer feedback into actionable improvements across Fulfilment, Tech, and Product, ensuring fast, visible feedback loops. You’ll also support tooling upgrades, automation efforts, and delivery forecasting to streamline operations and enhance service reliability. International readiness and scaling You’ll help evolve our operations for global growth, adapting delivery models, packaging, and internal processes for new markets while ensuring consistency, quality, and customer satisfaction remain at the core. Experienced and customer-obsessed You bring 3–5 years of experience in CX, fulfilment, logistics, or a similar environment, with a strong track record of improving operational performance and customer outcomes. You care deeply about the customer experience and take pride in delivering quality at every step. Data-driven and detail-focused You’re confident using data and feedback to spot patterns, solve problems, and guide decisions. Highly organised and detail-oriented, you thrive in fast-paced environments and know how to prioritise without dropping the ball. Hands-on and solutions-led You stay close to the work, whether resolving a delivery issue, refining packaging, or diving into complaint trends. You lead by example and aren’t afraid to roll up your sleeves to get things done. Strategic and scalable thinker You balance short-term fixes with long-term improvements. You know how to zoom in on daily issues and zoom out to plan for growth, including adapting processes for international expansion. Collaborative team leader You’ve managed individuals or small teams before, with a focus on clear goals, feedback, and development. You work well across teams and with external partners, and you're skilled at turning ideas into action through strong communication and buy-in. What We Offer: Career-defining opportunity: Play a pivotal role in scaling our brand quickly. Competitive package: Competitive salary AXA Health Insurance, including optical and dental coverage Annual personal development budget Company-contributed pension Culture and perks: A small, close-knit team with no egos 33 days of holiday each year (inclusive of bank holidays) plus your birthday off 4-week Work From Anywhere (WFA) policy 12-week maternity/paternity leave policy Up to 2 days WFH (Work From Home) every week Discount on KatKin fresh meals Cat (and dog) friendly office Send your CV and brief responses to the following questions to nikki@katkin.com: Tell us about a time you uncovered a recurring issue affecting the customer experience. How did you identify the root cause, and what did you do to resolve it? Describe a situation where you worked across teams or with external partners to improve an operational process. What challenges did you face, and how did you drive change? Share an example of how you’ve used data or customer feedback to inform a decision or improvement. What was the impact? Which brand’s physical customer experience has impressed you recently, and why? What would you apply from their approach in a role like this?

We are recruiting a remote working, Multi-lingual Customer Support Coordinator,fluent in Italian, German & English. Our client is a market leader within the music industry. Paying a salary of £30,000 to £32,000 the London Headquarters is growing rapidly and requires candidates seeking a temporary, full time Customer Service Advisor role. The role is fully remote but does require occasional visits to their central London offices. The business creates and innovates products and services for DJ’s, Musicians, Clubs and the music community. This is a fabulous opportunity for candidates with an interest in music and DJ's to join a prestigious international organisation. Fluency in Italian, and German is essential. Within the Customer Support team, the Multi-lingual Customer Support Coordinator will help resolve client queries/issues in relation to products and ecommerce sales received either by telephone, email or other channels. Duties & Responsibilities: • Handle incoming customer enquiries in relation to products or ecommerce sales, • Responsible for assigned customer service tickets, • Following the internal procedure for customer service operations and meeting its service level goals, • Where necessary liaise with other internal departments and third-party service providers, • Identify customer queries which require a high level of technical expertise, • Initiate the process for ecommerce returns Skills & Experience : • Multi-lingual, fluent in Italian, German & English, • Experience using Zendesk or other relevant customer service systems, • Technical customer service experience is essential, • Proficient in all Microsoft Office packages, • Knowledge or interest in DJing and music would be an advantage, • Additional languages would be an advantage Please do also visit our website www.annejagger.com to see the full range of our current vacancies as we do not advertise ALL of our available opportunities. Anne Jagger Recruitment Ltd is an employment agency and employment business. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, age, marital status, religion, colour, age, race, disability or sexual orientation. Each candidate will be assessed only in accordance with their skills, qualifications and abilities to perform the tasks of the specific role. If you do not hear back from Anne Jagger Recruitment within 7 days, unfortunately you have been unsuccessful. Please continue to view the website for other opportunities.

We are now recruiting for a Spanish & English speaking Sales Administrator to work for a global organisation, albeit working mainly remotely and the interview process being remote, you would need to get to a workspace in Farringdon, London, for the first day's induction/training and then 2 days a month following this. The role of this person in the orders team will be to effectively manage end user customer relationships from initial contact through to resolution stage. Responsible for handling consumer sales/products/service enquiries via phone and email, including support for online orders and managing web order returns. The role is a permanent position, paying up to £27,000 for the right person, it's a Monday to Friday position with working hours of 9am to 5pm and a 1-hour lunch break. Please note before applying that to be considered you must have some form of office-based sales admin, order processing or customer service experience; and must be able to get to the offices in Farringdon twice a month. Please do also make it clear on your CV and application which languages you can speak as we will only be able to consider those with Spanish and English language skills. Duties • Handle incoming customer enquiries via phone, email and other channels, providing excellent customer service at all times., • Place outbound calls to customers to advise and/or obtain information necessary to process orders and resolve issues., • Record all customer interactions ensuring that issues are resolved in a professional and timely manner., • Monitor and process web order returns., • Web order tracking., • Liaise and build relationships with Marketing, Technical Support, Finance, Operations and Sales to ensure effective resolution on all customer enquiries, • Work with Sales Admin to ensure accuracy with web order processing., • Interact and communicate with our supplier and vendor partners regarding customer activity/orders., • Monthly report showing support statistics from Zendesk and general update on Support for EMEA region., • Assist the Ecommerce Manager as required in carrying out ad-hoc tasks. Knowledge and Skills Requirements • Spanish and English language skills are a must-have., • Previous use of a CRM or Orders system would be useful., • Experience of a customer ticketing system would be a major advantage., • Excellent communication skills (both written and verbal) including a warm telephone manner., • Customer service experience is essential with a genuine interest in customer care., • Excellent organizational skills with ability to multi-task and extremely detail oriented., • Ability to resolve complaints and queries ensuring a high level of customer service., • Able to follow direction and complete tasks independently., • Proactive and highly motivated team player., • Proficient in all Microsoft Office Packages., • Ability to work to tight deadlines and be able to demonstrate excellent time management skills. We are looking to shortlist for this role immediately, please apply and call Bobby on 01442-600-100 for more info.

We have a fantastic new opportunity for a German Speaking Sales Manager - DACH Territory - to join a highly successful, international organisation and manage their full sales programme into the DACH territory. Location : Yeovil, South West England (Hybrid: 3 days office / 2 days remote) Languages German and English Company Our client is an international eCommerce and specialist business equipment distributor. They are hiring for a German-speaking Sales Manager to expand and develop business relationships across the DACH region. Job description As the German speaking Sales Manager for the DACH market, you will be responsible for managing and expanding business accounts, developing new sales opportunities, and providing exceptional service to existing customers. Job Responsibilities • Grow and develop existing business accounts to meet or exceed agreed sales targets, • Identify and develop new sales opportunities within the DACH territory, • Promote new product ranges and marketing initiatives to drive growth, • Build strong, long-term customer relationships with a focus on excellent service, • Deliver consistent and professional communication with clients to ensure satisfaction and retention, • Manage assigned accounts to drive commercial growth and increase repeat business, • Monitor account performance and ensure continuous improvement and expansion Candidate Requirements • Fluent in German and English (spoken and written), • Experience in sales or customer service, • Demonstrated ability to work to targets and meet KPIs, • Strong communication and relationship-building skills, • Confident using Microsoft Word, Excel, and learning new systems, • Highly organised with good time management skillsMotivated, positive, and customer-focused Salary & Benefits Base Salary: £26,523 per year + Bonus Scheme + Commission Pay. Benefits: Employee discount, Life insurance, Sick pay Hybrid working model: 3 days office / 2 days remote To apply for this fantastic opportunity, please send your CV to us in full confidence: Contact: Jonathan Grimes

For uncompromising cat parents who want the best, KatKin is revolutionising cat health by transforming the lives of cats through superior nutrition. We’re Europe’s first fresh-cooked cat food, made with 100% human-grade meat, gently cooked and frozen to lock in freshness. As a disruptor in the $185bn pet food market, KatKin was founded to challenge the low standards set by the traditional cat food industry, which is worth $50bn globally and is this fastest growing segment in the pet care market. The concept for fresh food is well established in the US, particularly in Dog, with the Farmers’ Dog surpassing >$1B in sales proving the scale of the opportunity. KatKin is vertically integrated across R&D, manufacturing, sales, and marketing. To date, we've delivered around 35 million fresh meals to over 200,000 happy, healthy cats across the UK. Our team of over 130 spans all locations, including Clerkenwell, London, the US, and our state-of-the-art manufacturing facility in Haverhill, Suffolk. We also have customer service teams in both London and South Africa. KatKin operates a direct-to-consumer (D2C) model supported by a first-class, dedicated customer service team, allowing us to build valuable relationships and foster a passionate customer community. In addition to our eCommerce channel, our Fresh food and Pantry products are also sold through a growing number of select third-party platforms, including Ocado, Amazon, and Pets at Home. Where the competition cuts corners, catfishes customers, and puts profits over health, KatKin puts cat well-being first. No shortcuts. No secret recipes. We’re cutting the fluff, thinking fresh, and channelling hardcore love into industry-wide change. So cats live long and cat parents can love hard without compromise. We’re all-in for cats, and it shows: our energy will blow you away from day one. You’ll be surrounded by knowledgeable scientists, big creative thinkers, astute business minds, and a whole team of hardcore cat parents. All on a mission to make hardcore love the new standard in cat care – with a fresh take on every product in the cat industry. As a Customer Experience Team Lead at KatKin, you will be responsible for executing the vision and strategy for KatKin’s end-to-end customer experience. You’ll manage a team of 8-10 Cat Experts while leading ad hoc projects to enhance efficiency and service quality, all with an obsessive focus on a customer-first approach. Understanding the deep love and uncompromising nature of cat parents, you will inspire your team to bring that passion to every interaction—whether through calls, emails, or social channels. In a fast-paced environment, you will focus on coaching, development, and performance management to ensure that productivity and quality KPIs are consistently met. By facilitating ongoing training and fostering a positive team culture, you’ll collaborate with management to implement meaningful process improvements. Your role will also involve analysing customer and team behaviour to identify areas for enhancement and seeking inspiration outside of KatKin to drive innovative improvements. A key part of your mission will be to shift your team’s mindset to prioritise customer growth, encouraging a proactive approach to initiatives that enhance engagement and satisfaction. You will align team efforts with KatKin's core principles, continuously elevating our customer experience and helping cats everywhere live their best lives. Team Coaching & Development: Coach, motivate, and develop your team through regular one-on-ones and team meetings to ensure continuous growth. Operational Management: Oversee day-to-day activities, prioritising and assessing risks within existing processes to achieve service level agreements (SLAs). Team Culture: Leverage company methodologies, team feedback, and your own initiative to cultivate a positive team culture and boost morale. Performance Culture: Foster a performance-driven culture with an emphasis on self-ownership among team members. KPI Definition: Implement and monitor established KPIs and performance expectations set by senior management, ensuring alignment with overall business goals. Customer Support Leadership: Serve as a subject matter expert and first line of defence in troubleshooting operational issues, escalating as necessary and collaborating with relevant teams to ensure customers receive top-notch support and satisfaction. Customer Growth Initiatives: Shift the team's mindset to prioritise customer growth by encouraging a proactive approach to outbound initiatives that enhance engagement and satisfaction. Industry Awareness: Continuously gather insights from the pet care, customer experience, and startup sectors to understand best practices, sharing this knowledge with the team to enhance strategies and decision-making. Positive Change: Collaborate with management to identify and implement positive changes and efficiencies within the Customer Experience team. Customer Insights: Analyse trends in customer behaviour and identify opportunities to eliminate friction points. Team Leadership: You have a minimum of 1-2 years of experience managing a Customer Experience or Customer Care team, driving performance, and fostering growth. Training & Development: Proven ability to deliver effective onboarding and continuous training programs, ensuring team improvement and success. Performance & KPI Management: Experienced in setting and maintaining KPIs, consistently driving your team to meet or exceed productivity and quality standards. Analytical & Process-Oriented: You have strong analytical skills, using data to identify patterns, solve problems, and make informed decisions. You also seek out process improvements to enhance efficiency. Customer-Centric: You demonstrate strong emotional intelligence and a customer-first mindset, always striving for solutions that prioritise customer satisfaction. Prioritisation & Time Management: You understand the importance and urgency of tasks at hand, working collaboratively with fellow leads to achieve all your goals on time. Tech & AI Savvy: You embrace technological and AI advancements to improve team performance and operational effectiveness. Alignment with Core Principles: You align with KatKin’s core principles: Customer First, Think Big, Relentlessly High Standards, Never Give Up, and One Team. Career-Defining Opportunity: Play a pivotal role in scaling our brand quickly. Competitive Package: Competitive salary AXA Health Insurance, including optical and dental coverage Annual personal development budget Company-contributed pension Culture and Perks: A small, close-knit team with no egos 33 days of holiday each year (inclusive of bank holidays) plus your birthday off 4-week Work From Anywhere (WFA) policy 12-week maternity/paternity leave policy Up to 2 days WFH (Work From Home) every week Discount on KatKin fresh meals Cat (and dog) friendly office Send your CV and brief responses to the following questions to _: Can you describe your experience managing a Customer Experience or Customer Care team? What specific strategies did you implement to drive performance and foster growth? Can you provide an example of how you used data to identify a problem within your team or customer interactions? What actions did you take based on your findings? How do you prioritise tasks and manage time in a fast-paced environment? Can you share an example of a situation where you had to quickly adapt to changing priorities? Which DTC brand has delighted you the most, and what did they do? What specific actions or approaches made a lasting impact on you as a customer? (Optional) If you have a pet, how would your experience as a pet parent influence your approach to customer experience?

For uncompromising cat parents who want the best, KatKin is revolutionising cat health by transforming the lives of cats through superior nutrition. We’re Europe’s first fresh-cooked cat food, made with 100% human-grade meat, gently cooked and frozen to lock in freshness. As a disruptor in the $185bn pet food market, KatKin was founded to challenge the low standards set by the traditional cat food industry, which is worth $50bn globally and is this fastest growing segment in the pet care market. The concept for fresh food is well established in the US, particularly in Dog, with the Farmers’ Dog surpassing >$1B in sales proving the scale of the opportunity. KatKin is vertically integrated across R&D, manufacturing, sales, and marketing. To date, we've delivered around 62 million fresh meals to over 270,000 happy, healthy cats across the UK. Our team of over 150 spans several locations, including London, USA, and our state-of-the-art manufacturing facility in Haverhill, Suffolk. We also have customer service teams in both London and South Africa. KatKin operates a direct-to-consumer (D2C) model supported by a first-class, dedicated customer service team. In addition to our eCommerce channel, our Fresh food and Pantry products are also sold through a growing number of select third-party platforms, including Ocado, Amazon, and Pets at Home. Where the competition cuts corners, catfishes customers, and puts profits over health, KatKin puts cat well-being first. No shortcuts. No secret recipes. We’re cutting the fluff, thinking fresh, and channelling hardcore love into industry-wide change. So cats live long and cat parents can love hard without compromise. If you want to join an ambitious, mission-driven, high-growth startup that’s making a genuine difference to cats’ (and their people’s) lives, you’ll love working at KatKin. You’ll be surrounded by knowledgeable scientists, big creative thinkers, astute business minds, and a whole team of hardcore cat parents. We’re a small, entrepreneurial, creative team, focused on the mission to give all cats the food they deserve - 100% fresh human-grade meat. As a Business Development Principal, you’ll have end-to-end ownership of high-impact work and projects that are critical to driving our growth and innovation. Reporting directly to the co-CEO and founder, you will work cross-functionally to answer the big questions, identify opportunities and develop and implement strategies to unlock new revenue streams, improve operational efficiency and deliver value for our customers. In our fast-paced start-up environment, you’ll need to be scrappy, resourceful, and hands-on. You should be comfortable wearing multiple hats and making decisions in ambiguity. You’ll play a pivotal role in shaping KatKin’s future with your ability to manage complexity, influence stakeholders, interpret data and deliver results. KatKin Business Development initiatives to date have included management of large scale production change, launching new acquisition channels (direct sales and influencer marketing), key support on fundraising, launching and scaling retail in UK and EU, scoping international DTC expansion, reviewing and owning internal initiatives such as company-wide employee survey and onboarding. End-to-End Initiative Ownership: Autonomously lead high-priority, cross-functional initiatives from ideation to execution, delivering measurable business impact - first initiative will focus on Fresh and Pantry product NPD, building on product strategy work currently underway. Strategic Problem Solving: Tackle complex business questions using a hypothesis-based approach (e.g. what should our Fresh product range be?). Where relevant, synthesize internal and external data, leverage team expertise, and conduct market research to bring clarity and direction in ambiguity. Stakeholder Management: Build strong relationships with internal teams and external partners, aligning priorities, securing buy-in and driving collaboration to achieve objectives. Scrappy Execution: Take a practical, hands-on approach to overcome resource constraints, adapting quickly to shifting priorities and challenges, while still delivering high quality results. Data Analytics: Leverage data to support story telling, inform decision-making, measure impact, and optimise initiative performance. Influence and Leadership: Act as a thought leader within the organisation, fostering a culture of innovation, ownership, and excellence. Team management: Oversee direction and delivery of work of the Business Development Manager who will report directly to you. Experience in strategy and business planning: Ideally, you have a background in strategy consulting combined with hands-on experience working within a business environment. Proven track record of delivery: You have owned the scoping, planning and delivery of high impact commercial and/or operational initiatives Problem solving ability: You thrive solving problems in a fast-paced environment, bringing structure to complexity and simplifying in ambiguity. You are able to apply a hypothesis based approach to your work to quickly get to the right answer. Project management skills: You are organised and excel at managing multiple projects and stakeholders simultaneously in a time-sensitive, fast-paced environment. Analytical mindset: You excel at distilling data into key insights and actionable takeaways to support your work. You can effectively present them in a way that is easily understood by others. Effective stakeholder management: You can collaborate with diverse stakeholders, leveraging strong influencing skills to secure alignment and buy-in. High Bias for Action: You combine big-picture thinking with a practical ability to execute, quickly identifying and acting on "two-way door" opportunities. High growth potential: You are driven and looking to continue to develop and grow as a senior leader at KatKin. High performance personality: Demonstrated achievements in demanding work, academic, sporting, and/or personal extracurricular pursuits. Thrive in an in-office setting: You value face-to-face connections, collaborative teamwork, and dynamic energy that comes from working alongside passionate people Alignment with Core Principles: You align strongly with KatKin’s core operating principles: Think Big, Relentlessly High Standards, Never Give Up, No Egos, Urgency Matters and One Team. Career-Defining Opportunity: Play a pivotal role in scaling KatKin quickly. Competitive Package: Competitive salary AXA Health Insurance, including optical and dental coverage Annual personal development budget Company-contributed pension EMI equity option grant Culture and Perks: A small, close-knit team with no egos 33 holiday days each year (including bank holidays) plus your birthday off 4-week Work From Anywhere (WFA) policy 12-week maternity/paternity leave policy Discount on KatKin fresh meals Cat (and dog) friendly office

Contract Type: Permanent Location: Plymouth Salary: £38,000 - £43,000 (D.O.E) Hours: Full-time, 67.5 hours per fortnight (on an alternating pattern of 37.5 hours per week and 30 hours the next week) Join one of the biggest and most respected national eCommerce successes in our industry. cmostores.com is an online supplier of building materials, sold across multiple eCommerce stores. Our mission is to provide customers with top-quality products and exceptional service to meet their needs. As an innovative and customer-centric company, we are committed to delivering excellent solutions to roofing professionals, contractors, and DIY enthusiasts alike. Key Responsibilities • To oversee all aspects of the financial operations that impact the Sage200 financial system covering Sales, Purchase, Bank and Nominal ledgers. To review all accounting tasks related to the ledgers to ensure they operate efficiently and are kept up to date., • To ensure that the finance team meet all Financial timetable deadlines, • To manage the Credit Controller, Purchase Ledger supervisor and the Accounts Assistant, • To maintain filing and controls to meet company and audit requirements, • To help develop and improve systems and methods, • To provide support within the finance function according to business need Requirements • Previous working experience of working at Finance Manager level, • AAT level 4 or equivalent, • GCSE, or equivalent, English and Maths grade C or above, • Proven people management experience, • Confident with Microsoft Excel and using formula, • Analytical and inquisitive approach, • Have a flexible approach in order to meet deadlines and accommodate change in a fast-growing environment, • Experience of implementing new processes and procedures, • Understanding and experience of financial governance, • Knowledge of VAT, • Experience using Sage200, • Commitment to and focused on quality, promotes high standards in all they do, • Consistently thinks about how their work can support and assist colleagues to make the business a success, • Clear communicator with good writing, data entry and telephone skills, • Ability to work effectively as part of a team, • Problem solving skills, • Able to work on own initiative, organising and prioritising own workload to set deadlines, • Maintain confidentiality and trust at all times, • Actively develops themselves and supports others to do so cmostores.com is an equal opportunities employer. A note to all applicants – is unable to offer sponsorship of any kind Benefits • Extra day off every fortnight, • Employee Assistance Programme, • BHN Extras (discount scheme), • Cycle to work scheme, • On-site parking, • Company events, • Competitive holiday allowance

Support the continuous improvement of customer service processes, documentation and customer communications, making recommendations to the Head of Ecommerce where appropriate. Maintain customer records and support customer segmentation activities in accordance with guidance from the Head of Ecommerc

Your expertise will protect the brand, unlock new opportunities and power the growth of a business built on trust, simplicity and exceptional customer focus. Manage legal risk in commercial relationships with suppliers for goods and services not for resale (non-stock suppliers) and goods for resale

Primarily focused on being visible at the desk to provide all services of the Guest Services desk including but not limited to lost luggage, cash services, safety deposit box service, lost and found, printing, issuing guest Sea Pass cards, and broadcasting ship announcements. Plays a key role in lea

One of the world's most iconic and recognisable Brands is looking for an experienced EMEA Sales Program Manager to lead high-impact commercial initiatives that drive sales growth, improve customer and dealer engagement, and deliver operational excellence across the region. Support dealer and custome

Chief Operating Officer (COO), High-Growth Leadership Consultancy.Are you a grounded, operationally brilliant leader who knows how to bring structure, calm execution, and clarity to a fast-moving, founder-led environment?.I am representing an extraordinary leadership development and culture transfor

Duration: 12 months (likely 6 month extension).Pay rate: £52 - £77 ( inside of IR45).Location: UK Reading/ London 2-3 days/ week from office.Senior Manager – International Tax Reporting and Compliance.The Senior Manager – International Tax Compliance will be a key person within the Internation

A background in holiday lets, serviced accommodation, property or multi-site operations helps — though character and judgement matter more. Service across the portfolio — every changeover done properly, without exception.

Are you an experienced procurement professional with FMCG experience?.Do you have a proven track record in working with robust buying strategies and governance systems?.Are you skilled in identifying process improvement opportunities and leading high performing procurement teams?.MacGregor Black are

Represent SwapeTech in technical engagements with customers, industry partners and academic institutions where appropriate.

Have excellent customer service skills and a positive, proactive approach. In this dynamic, frontline role, you’ll be based at key train stations, ensuring rail replacement services run safely, smoothly, and efficiently. You’ll play a vital role in supporting passengers, coordinating transport p

The successful candidate will partner closely with senior commercial stakeholders on complex strategic transactions, large-scale customer agreements, and business-critical projects across the organisation. Supporting major customer, supplier, infrastructure, and partnership agreements. Experience ne

Turing supports customers in two ways: first, by accelerating frontier research with high-quality data, advanced training pipelines, plus top AI researchers who specialize in coding, reasoning, STEM, multilinguality, multimodality, and agents; and second, by applying that expertise to help enterpris

Hertfordshire | Competitive Salary + Bonus + Long-Term Incentives.An exciting opportunity has arisen to join an ambitious, privately-owned property business as it launches its own residential development platform, who we are exclusively partnered with.Having built an established reputation within th

Industry experience in FMCG, Hospitality, Retail, Business Services, Sales or Customer focused business.

We are looking for a Data Protection Expert to join the Office of the Data Protection Officer (“ODPO”).The ODPO is part of the Digital Regulatory Compliance team sitting within the wider Legal Department.This is a fantastic opportunity for a privacy professional to further develop their career i

MLA is working with a leading UK wealth management and financial services organisation seeking an experienced. Financial services experience would be advantageous but is not essential.

The successful candidate will have previous experience working as an Electrical Estimator within the construction industry and possess a strong understanding of electrical installations, building services, and current industry practices.

Our Compliance team blends regulatory expertise with data-driven thinking to make sure our products meet legal and policy requirements and deliver real value to customers. Our powerhouse of products — including spending, saving, investing, exchanging, travelling, and more — help our 75+ million

Support customer service operations and help deliver an exceptional end-to-end customer experience across our global e-commerce business. Oversee our customer care agency, resolving complex customer queries and driving service improvements. Analyse CRM and customer service performance, using insight

Employment Law | HR Consultant | To £50,000 per annum | Remote - 2 days a month from Nottingham office.Are you ready to take your employment law expertise to a growing, ambitious consultancy that’s making serious waves in the market?.We’re working with a established and well reputed HR Consulta

Build strong relationships with Consulting leadership to ensure seamless client service. Proven operations leadership experience in consulting or financial services. If you’re an experienced operations leader passionate about service excellence and team development, we’d love to hear from you.

The Senior Legal Counsel is accountable for providing advice, oversight, and execution of banking, finance, corporate, and commercial legal matter.Negotiates banking facilities and other financial arrangements with financial institutions.Negotiates commercial agreements (e.Structures, documents, and

Still waiting for the partnership track to turn into an actual offer?.You have helped build someone else’s practice.And yet, the closer you get to partnership, the more you may be asking yourself:.We are helping Senior Associates in United Kingdom explore a different path: self-employment with the

Social Machines is a behavioural science research and innovation company.Our domains of interest include cybersecurity, influence and information conflict, resilience and organisational culture, and human factors integration with a focus on building safe and effective human-machine teams.We

About Energy & Environment Awards.Energy & Environment Awards (EEA) is an Ofqual-recognised apprenticeship end point assessment organisation.As an employer-led end point assessment EEA aids transferability of skills across and within the utilities sector.We are looking for talented industry experts

A leading UK law firm is looking for a Business Acceptance Analyst to join its collaborative and well-established Risk & Compliance team in London.This is an excellent opportunity for someone with experience in both AML and conflicts within a law firm who is looking to further develop their career i

Freelance Senior Quantity Surveyor.Freelance | Outside IR35 | Long Term Contract | Midlands.Our client is a well-established infrastructure and engineering contractor delivering a range of complex projects across regulated and private sector environments throughout the UK.Renowned for high standards

A leading and highly regarded land-based education provider, offering a blend of practical and academic training rooted in hands-on, industry-focused learning.Dedicated to preparing individuals for careers in the agricultural sector, it offers forward-thinking programmes that reflect the evolving ne

Our client is a highly successful global software company which is well established and positioned to scale.As part of continued success, we are hiring a COO as a commercial and operational leader to work alongside regional leadership.The focus will be on driving regional execution, commercial perfo

Competitive Salary - Open to discuss.We are seeking an experienced and strategic Director of Education to join an established specialist education provider supporting a diverse portfolio of SEN schools across the UK.This is a high-profile leadership position, responsible for driving educational exce

AI Tooling Governance & Adoption Manager.Hampshire | 1 or 2 days per week onsite | £70,000 - £80,000 + Benefits.AI is moving fast, but most organisations are still figuring out how to govern it effectively.This is an opportunity to take ownership of that challenge.You'll join a business that is in

Develop a strong understanding of customer needs and logistics solutions. Work closely with internal teams to ensure smooth onboarding and service delivery.

You will have a strategic mindset – able to partner with our client services teams to grow and strengthen our client relationships. Ensure optimal allocation of scientific services resource and plan mid to long-term account alignment and succession planning. Work in partnership with client service

Turing supports customers in two ways: first, by accelerating frontier research with high-quality data, advanced training pipelines, plus top AI researchers who specialize in coding, reasoning, STEM, multilinguality, multimodality, and agents; and second, by applying that expertise to help enterpris

Minimum of 3–5 years' experience working in a law firm or in-house legal department, with exposure to corporate/commercial law, financial services, private equity, investment funds or asset management.

A commercial and pragmatic approach to client service.

An exciting opportunity has arisen for an HR Projects & Policy Officer to join a Higher Education institution, supporting a range of strategic people initiatives.Working closely with senior HR leaders, you'll play a key role in delivering HR projects, supporting organisational change programmes, dev

Strong technical knowledge of mechanical building services within large-scale commercial environments.

Private Client Solicitor (3-6 PQE) - Hertfordshire - Up to 70k + Benefits + Bonus.A leading Legal 500-ranked law firm is seeking a Private Client Solicitor to join its highly regarded team in Hertfordshire.This is an excellent opportunity for a Private Client Solicitor to join a Tier 1-ranked Privat