Quality & Performance Analyst
2 days ago
Wakefield
About the job. National Highways currently has an exciting opportunity for a Quality and Performance Analyst to join our team, based in Wakefield, West Yorkshire. In this role, you will be responsible for delivering regional performance reporting and supporting the implementation and embedment of performance measurement and management as essential tools for effective contract delivery. A key part of the role will also involve supporting the management and assurance of quality across our contracts, ensuring alignment with our Delivery Plan and driving continuous improvement. • Develop and maintain Quality Management documentation. Championing a culture of continuous improvement across the region by ensuring performance feedback and lessons learned are captured, tracked, and monitored through to delivery., • Review Quality Management practices across regional contracts, using performance monitoring and trend analysis to identify improvements, recognise good performance, and address issues through Nonconformity Reports (NCRs) and quality improvement plans., • Collaborate with regional and national Operations teams to drive improvements and implement performance reporting, KPIs, and metrics that enhance visibility and allow better understanding of the region's performance., • Work with suppliers and internal teams to drive continuous improvement., • Understand and apply relevant standards and co...