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Customer Contact Advisor Salary £30,800 per annum Location Based onsite at our Boston Office At Amplius, we’re passionate about delivering an excellent customer experience and are looking for a Customer Contact Advisor on a Fixed Term Contract for 12 Months, who shares that enthusiasm. If you’re keen to make a positive difference and support our customers, we’d love to hear from you! Salary: £30,800 per annum Contract: Full Time, Fixed Term for 12 Months Hours: 36.25 hours per week, Monday – Friday 9:00am – 5:00pm Location: Based onsite in our Boston Office Snapshot of your role • Be the friendly face our customers turn to for help, whether over the phone, email, post, or live chat., • Provide exceptional customer service while handling 400-500 contacts daily in a fast-paced contact centre environment., • Respond promptly to customer inquiries via call, email, post, and live chat., • Efficiently manage and schedule repair appointments using provided scripting tools, and track progress both internally and externally., • Identify and refer customers for additional support or financial wellbeing advice where needed., • Encourage customers to explore self-service options for a smoother, more efficient experience., • Ensure customer information is accurate and up to date., • Document all interactions for continuous service improvement. What we’re looking for • Experience working in a fast-paced customer contact centre environment., • Strong team player with the ability to build rapport and collaborate effectively., • Skilled at delivering exceptional customer service while processing data quickly., • Ability to work closely with internal teams and external agencies., • Excellent organisational skills to manage a varied workload., • Confident communication and use of IT (Teams, Outlook, Word, Excel) Please read the attached Job Description before applying so you get the full scope of the role. Important - We do not provide visa sponsorship; you must be eligible to work in the UK. You must reside in the UK for the duration of your employment and provide Right to Work evidence. Closing Date: Wednesday 18th March 2026 We reserve the right to close the vacancy early in response to an overwhelming number of applications or a change in business priorities.