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The Wonderfield Group has recently been purchased by Zensho Holdings, the leading food service company in Japan with a market cap of $5.5b and whose aim is to become the worlds largest food company, a position from which we can eradicate hunger and poverty from around the globe. We operate restaurants, factories, and thousands of sushi kiosks and have recently built a successful cut fruit business, Snowfruit. Combining this with the three businesses previously owned by Zensho, AFC, Sushi Circle and Sushi Take, results in annual sales of $2.5b and Ebitda in excess of $140m a year with an ambitious growth trajectory. * This is a field based role covering the South of the country - car and driving licence required and overnight stays ** Are you passionate about food quality, safety, and helping others succeed? We’re looking for a Franchisee Coach who’s ready to roll up their sleeves and make a real impact across our franchised kiosks. In this hands-on role, you’ll be the go-to expert for all things fresh food — especially sushi! You’ll work closely with our Franchisees, offering both proactive guidance and on-the-ground support to ensure every counter consistently delivers top-tier products. Whether you're coaching on sushi skills, boosting food safety practices, or jumping in to troubleshoot quality concerns, you’ll play a key part in building confidence and capability across our network. Partnering with our Operations Team, you’ll deploy to where you're needed most, helping Franchisees sharpen their skills and elevate their standards. Here’s what you’ll be responsible for — and where you’ll make the biggest difference: • Conducting regular kiosk assessments to identify areas for improvement in food quality and safety, ensuring every counter meets our high standards., • Delivering on-site coaching and training to Franchisees and their teams — covering everything from sushi-making and knife skills to operational excellence., • Supporting new Franchisees with tailored induction and orientation, setting them up for long-term success from day one., • Monitoring training outcomes and evaluating how effectively interventions translate into improved performance., • Providing actionable feedback to the Head of Openings and Franchisee Support to guide the development of our Franchisee network., • Capturing insights and feedback from the field, helping evolve and enhance training materials so they reflect real-world needs and best practices., • Collaborating with other Franchisee Coaches and Operations Team members to share learnings, spot trends, and drive continuous improvement., • Keeping up with trends and innovations in sushi and Asian-inspired food, ensuring our offer remains fresh, relevant, and exciting. We're proud to offer: • Opportunity to grow your career alongside with us with available apprentice p

Job Description Job Title: Business Operations Manager Reporting To: CEO Department: Company Operations Location: Penta Consulting Ltd, Oaks House 16-22 West Street, Epsom, Surrey KT18 7RG (on-site 5 days a week) ABOUT PENTA CONSULTING LTD At Penta Consulting, we believe technology reaches its full potential when powered by the right people. As a leading provider of Technology Resource Solutions, we connect businesses with top-tier talent to drive digital transformation and innovation. With over 25 years of experience, we’ve built a global reputation for delivering high-quality expertise across key areas such as software development, artificial intelligence, project management, cloud computing, cybersecurity, enterprise architecture, and data analytics. Our clients span the globe, relying on our team of specialists to deliver tailored, impactful solutions. We’re proud to be a trusted partner in helping organisations stay ahead in a rapidly evolving digital landscape. If you're looking to join an award-winning, forward-thinking, and solution-focused team, Penta Consulting is the place to grow your career. JOB PURPOSE The Business Operations Manager is responsible for overseeing and optimising operational processes across Penta Consulting Ltd and its entities. This role focuses on driving efficiency, productivity, and compliance while ensuring alignment with strategic business goals. Key responsibilities include vendor management, contract oversight, quality assurance, risk mitigation, and continuous improvement of operational frameworks. DUTIES AND RESPONSIBILITIES • Support international office compliance and reporting, ensuring alignment with client requirements across all Penta entities., • Lead the development and execution of operational strategies to drive business growth and efficiency., • Map, document, and monitor operational procedures and processes, establishing robust controls and performance metrics., • Oversee business continuity planning, quality assurance programs, and operational audits to identify and implement improvements., • Manage end-to-end onboarding of new partners, including contract reviews and due diligence in collaboration with legal and commercial teams., • Maintain and expand Penta’s domestic and international partner network., • Identify operational risks and implement mitigation strategies and controls., • Provide training and guidance on operational best practices across departments., • Monitor industry trends and regulatory changes, updating internal programs and policies accordingly., • Coordinate cross-functional efforts to ensure operational excellence and adherence to standards., • Act as the primary liaison for external audits and assessments., • Investigate and resolve operational issues, complaints, and inefficiencies., • Prepare and submit operational reports and filings as required., • Collaborate with legal, commercial, and sales teams to ensure operational alignment and compliance., • Liaise with external consultants to drive operational improvements., • Implement tools and processes to enhance productivity and efficiency across departments., • Lead regulatory compliance efforts, presenting audit findings to the board and ensuring adherence to internal standards and external regulations., • Escalate risks and ensure compliance with special provisions across entities. EXPERIENCE / QUALIFICATIONS • Extensive experience in operations or commercial roles at an international level., • Proven experience working with international sales teams., • Strong proficiency in Microsoft Word, Excel, and PowerPoint., • Demonstrated success in operations management, including compliance and risk oversight, preferably in a regulated industry., • Knowledge of relevant laws and standards across EMEA (e.g., GDPR, ISO, ESG)., • Strong analytical skills and ability to interpret complex regulatory requirements., • Excellent communication and interpersonal skills across diverse teams and entities., • Sound judgment, prioritisation skills, and ability to manage multiple deadlines., • High integrity and commitment to ethical standards and operational excellence., • Minimum of degree level education or equivalent., • Additional certifications in compliance, project management, or ISO standards are advantageous. THE IDEAL CANDIDATE • Integrity: Upholds ethical standards in all actions., • Attention to Detail: Ensures accuracy in regulatory interpretation and compliance., • Adaptability: Responds effectively to changing regulations and priorities., • Leadership: Inspires trust and promotes a culture of compliance., • Problem-Solving: Develops practical solutions to operational challenges., • Communication: Clearly conveys complex concepts to varied audiences., • Collaboration: Works effectively across functions to achieve shared goals., • Accountability: Takes ownership and ensures completion of responsibilities.

Job Description Job Title: Client Relationship Manager Reporting To: Group Sales Director Department: Professional & Managed Solutions Location: Penta Consulting Ltd, Epsom, Surrey (onsite 5 days a week) About Penta Consulting Ltd At Penta Consulting, we believe technology reaches its full potential when powered by the right people. As a leading provider of Technology Resource Solutions, we connect businesses with top-tier talent to drive digital transformation and innovation. With over 25 years of experience, we’ve built a global reputation for delivering high-quality expertise across key areas such as software development, artificial intelligence, project management, cloud computing, cybersecurity, enterprise architecture, and data analytics. Our clients span the globe, relying on our team of specialists to deliver tailored, impactful solutions. We’re proud to be a trusted partner in helping organisations stay ahead in a rapidly evolving digital landscape. If you're looking to join an award-winning, forward-thinking, and solution-focused team, Penta Consulting is the place to grow your career. Job Purpose We are seeking an experienced Client Relationship Manager with a strong background in sales and strategic client engagement within the technology services sector. The primary focus of this role is to build and nurture high-value relationships across a designated global client portfolio, driving sales growth and delivering an exceptional customer experience. The successful candidate will be responsible for developing and executing strategic plans to identify and pursue new business opportunities. This includes conducting high-impact client visits, initiating targeted outreach, identifying key decision-makers, overcoming objections, introducing new service offerings, delivering compelling sales presentations, and consistently exceeding sales targets. Duties & Responsibilities • Develop and present strategic account plans for major Enterprise Accounts., • Proactively generate, qualify, and close new business opportunities within a well-established customer base., • Manage the full sales cycle, from lead generation to deal closure, ensuring high-quality deliverables and pursuit strategy throughout., • Consistently meet and exceed monthly sales quotas and KPIs., • Collaborate with new business teams, Enterprise sales teams, and Delivery units to conduct presales feasibility assessments and craft proposals aligned with customer needs., • Maintain a deep understanding of customer business drivers and position Penta Consulting’s solutions to support their strategic goals., • Drive Account Directors to develop new propositions and expand service offerings., • Build and maintain strategic relationships across all decision-making levels within customer accounts., • Engage with channel partners to identify and develop new business opportunities., • Produce case studies and customer-focused PR activities to showcase Penta Consulting’s capabilities. Essential Qualifications & Key Competencies • Proven track record of achieving sales targets in a strategic, value-based selling environment, ideally within IT/Technology sectors (e.g., SaaS, Cloud, Managed Services, Hosting, Virtualisation)., • Strong B2B full life cycle sales experience with territory development skills., • Demonstrated ability to build rapport and sell solutions to C-Suite & Board-level stakeholders., • Skilled in developing and gaining sign-off on strategic account development plans., • Excellent communication and negotiation skills, written, verbal, and face-to-face., • Ability to manage multiple opportunities simultaneously, balancing short-term transactional goals with long-term strategic growth., • Experience responding to RFIs/RFQs and contributing to commercial contract negotiations., • Professional sales training and familiarity with structured sales processes., • Effective communicator with a collaborative mindset and ability to tailor solutions., • Strong influencing and leadership capabilities with a strategic business perspective., • Analytical thinker with dynamic business acumen and a focus on value-based selling., • Minimum of degree level education or equivalent. The Ideal Candidate • Industry Expertise: Demonstrated experience in sales and client engagement within the technology services sector., • Relationship Builder: Skilled at maintaining and strengthening relationships with senior stakeholders and project teams across Enterprise Accounts., • Strategic Growth Driver: Proven ability to uncover and develop new opportunities that expand Enterprise Accounts while nurturing long-standing partnerships., • Team Leadership: Leads by example, offering guidance, support, and development opportunities to team members., • People-Centric Approach: Creates a positive experience for everyone they interact with, ensuring individuals feel valued and appreciated., • Agile Learner: Quick to adapt to new systems and technologies, with a strong understanding of the evolving recruitment landscape across regions, countries, and technical markets.

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