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The Vacancy 🌟 Join Our Team as a Customer Service Coordinator! 📍 Location: Croydon (Responsive Maintenance Division) We’re looking for a dedicated Customer Service Coordinator to join our team in Croydon, supporting one of our social housing contracts. In this role, you’ll be the central point of contact for residents, ensuring their concerns and complaints are handled with care, professionalism, and efficiency. You’ll play a vital role in maintaining trust and satisfaction by managing customer feedback and resolving issues throughout our maintenance programmes. 🔑 Key Responsibilities • 🗣️ Act as the primary contact for residents raising complaints or service concerns., • 📞 Manage and resolve customer complaints in a timely and empathetic manner, ensuring clear communication throughout., • 📋 Maintain accurate records of all customer interactions, complaints, and resolutions using our internal systems., • 🤝 Liaise with internal teams and contractors to investigate and resolve issues effectively., • 📅 Coordinate follow-ups and ensure residents are kept informed of progress and outcomes., • 🧠 Identify recurring issues and contribute to service improvement initiatives., • 🧾 Prepare reports and summaries of complaint trends for management review. 🚗 Requirements • Proven experience in customer service, complaints handling, or resident liaison-ideally within housing or maintenance services., • Strong communication and conflict resolution skills., • Excellent attention to detail and ability to manage multiple cases simultaneously., • Proficient in IT systems and comfortable using databases and reporting tools. We welcome applicants from all backgrounds and assess any disclosed convictions individually. We’re committed to fair hiring practices and creating an inclusive workplace. 💬 Ready to make a real impact in residents' lives Apply now and become part of a team that values empathy, accountability, and continuous improvement. Given the nature of this position, you will need to undergo a Standard Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting Work for Wates Wates is one of the UK’s leading family-owned development, building and property maintenance companies. Founded over 125 years ago, we have a proud legacy in the built environment. We are driven by our purpose, ‘reimagining places for people to thrive’ and our three promises: Thriving places – working with customers, partners and communities to create places that are more sustainable, inclusive, and full of opportunity. Thriving planet – protecting nature and taking action on climate change by collaborating and innovating with our partners. Thriving people – creating opportunities and relationships so that everyone who works for and with us feels included, invested in, and treated with care. We are proud to be recognised as Gold Investors in People and as a Disability Confident employer. We also ensure that our recruitment processes do not treat anyone less favourably due to an offending background. Work for Wates Wates Group is one of the largest, and most successful family-owned private construction, development, and property services companies in the UK. We are building a place to work where everyone belongs, by one small act of inclusion at a time. We celebrate difference and welcome diversity. As a responsible and inclusive employer, we are committed to equality and are proud to have been recognised for this through a range of accolades including gold accreditation with Investors in People, we are also a Disability Confident employer. Being a family owned, business means we understand and value long term relationships. The Wates Group are committed to three ambitious environmental targets for 2025: Zero Waste, and Zero Carbon, from our operations and Positive Nature Enhancement. Wates are pushing to take a leading role in reducing our industry’s environmental impact.

Reference: CCC00506 Description: Private Sector Tenancy Enforcement Officer, (x2 fixed term vacancies)Are you ready to stand up for tenants’ rights and make a real impact on the quality of private rental housing in Cambridge? Cambridge City Council is seeking two passionate Private Sector Tenancy Enforcement Officers to help ensure tenants in the private rented sector are treated fairly, safeguarded from poor practices, and live in safe, good condition homes.About the RoleAs a Tenancy Enforcement Officer, you’ll be at the forefront of enforcing the Renters’ Rights Act:Investigate complaints and conduct property inspections.Advise and support tenants through advocacy and casework.Work with landlords, letting agents, and stakeholders to ensure compliance.Take enforcement action when necessary to uphold tenants’ rights and prevent homelessness.You’ll be part of a team that is accountable, compassionate, courageous, and collaborative, living our values every day while protecting our community.What We’re Looking For:We’re looking for candidates with experience working with the public, handling investigations, and delivering advice or advocacy. You should be able to manage a busy workload, communicate clearly, and with knowledge of relevant legislation, apply legal and housing standards confidently. Flexibility, professionalism, and a commitment to equality and high-quality customer service are essential.Benefits Working with us isn’t just a job—it’s a career with rewards:Flexible and agile working arrangements.Generous leave: 25 days rising to 30, plus public holidays.Local Government Pension Scheme (LGPS) and savings options.Employee wellbeing support, including gym membership and Employee Assistance Programme.Opportunities for learning, development, and career growth.Discounts, cycle-to-work schemes, family-friendly policies, and staff recognition.Join Cambridge City Council and make a tangible difference in people’s lives—help tenants live safely, enforce standards, and improve housing across the city. Apply now to be part of a team that champions fairness, upholds tenants’ rights, and delivers excellence in service.Hours: This is a full-time role, for 37 hours per week.Although the role is advertised as full time, if you believe you have the skills and experience to join us and would like to discuss different working patterns, please do get in touch. Working Pattern: Monday - FridayContract: 2 year Fixed TermSalary: £37,280 - £41,771 per annum (City Pay Band 5), pro rata for part time.Location: This is flexible – working in Cambridge on site or at one of our offices or working from home. You will be able to balance your work location accordingly.More Information: You can click on the links here to find out more information about Staff Pay and Benefits, Working for the Council, our Values & Behaviours, Equality & Diversity in Recruitment or Our People & Culture Strategy.If you would like an informal chat, please contact Claire Adelizzi, Residential Team Manager on or email Process: To be considered you can follow the on-screen instructions to ‘Apply Online’ and submit an application.If you are an internal candidate you can apply by logging in to your Employee Self-Serve (ESS) and access the ‘Useful Links’ (top right of the dashboard, under the person icon) and click on ‘CCC Job Opportunities’.For City Council employees who apply for the role on a secondment basis, please note that you should refer to the Secondment Policy. Please note that agreement will need to be obtained from your line manager before the secondment can be confirmed.Cambridge City Council is an Equal Opportunity employer and embraces diversity, creating an inclusive environment for all employees. Region: Location: Salary: 37,280 - 41,771 per annum (City Pay Band 5), pro rata for part time. Package: Contractual hours: 37 Basis:

The Royal Borough of Kingstons vision is that it has a national reputation as one of the very best places to live and work. The post holder will have a major contribution to make to the delivery of the Council's strategic priorities by contributing to the effective planned and responsive repairs and maintenance of RBK Housing and Garage stock. The position of Stock Condition Surveyor will undertake a variety of Stock Condition Surveys pertaining to the effective management of dwellings, communal areas, garages and void properties. The post will be dexterous such that the post holders are able to apply their experience, skills and abilities to any of the following activities. ? Delivery of repairs to HRA dwellings ? Delivery of repairs to HRA communal areas ? Delivery of repairs to garages ? Delivery of Aids and Adaptations works ? Delivery of Health & Safety Estate Inspections ? Accurate systematic diagnosis of causes and remedial works for dealing with damp and mould including wide range of diagnostic skills Qualifications: ?A recognised and current accreditation to (RICS/CIOB) ?

Bank Project Worker Defoe Court, 87 East Street, Epsom, Surrey, KT17 1AQ £14.68 per hour Hours as and when required Sanctuary Supported Living is committed to safeguarding and promoting the welfare of everyone that we support and care for and we expect all employees and volunteers to share this commitment. Therefore, all appointments are made subject to satisfactory Disclosure and Barring Service, qualification and pre-employment checks. We're a national organisation, but we're not-for-profit and we think locally by putting our customers at the heart of what we do. We're committed to being our best and helping customers to be their best, as we support them on their pathways for independence. No matter your job - delivering support directly or working in our offices to support our frontline teams - your work makes a difference every day. And working with us isn't just another job. It's rewarding, inspiring, exciting and it provides an opportunity to make a real, positive impact on people's lives. Plus, we'll support you in reaching your aspirations and career goals, through comprehensive training and benefits. The role of Bank Project Worker will include: • Regularly assessing the needs of customers by writing and updating support plans, and signposting access to education, training, and employment, • Supporting customers in their day to day living i.e., with cooking and cleaning, • Offering advice in relation to fulfilling tenancy conditions, • Assisting customers with managing finances and welfare benefits, • Encouraging social inclusion and helping customers to build their confidence, resilience, and self-esteem, • Proven experience of working with vulnerable people, • A positive approach to working with young people who have a range of needs, • Good interpersonal and customer care skills, with an approachable attitude, • Effective communication skills, • Sound knowledge of action/support planning, key working, risk assessment and safeguarding, • Ability to work on your own initiative, • Basic knowledge of Microsoft Word and Excel or similar Brilliant work deserves brilliant benefits! As part of our commitment to making Sanctuary Supported Living a great place to work, here are just some of the ways we'll reward you: • A variety of online discounts and rewards from major retailers, • Health and well-being plans We are only currently accepting applications from those with the right to work in the UK. If you are applying internally, don't forget to use your internal careers account to submit your application. We might get a lot of applications so reserve the right to withdraw this advertisement at any time. Don't miss out, please apply early. Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers' needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary's commitment to our Disability Confident employer status. Building Equality and Diversity Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers. We work closely with the Home Office in order to prevent illegal working. An enhanced Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for. Sanctuary Supported Living is a trading name of Sanctuary Housing Association and Sanctuary Home Care Limited, both exempt charities. Job Segment: Home Care, Customer Service, Healthcare

Job description: Office Location : Farringdon, East Croydon or Sittingbourne are available Reporting to the Central Service Charge Manager, you are responsible for delivering a high-quality service to service charge payers and other stakeholders. You?ll work collaboratively with colleagues and teams across Southern Housing to support and contribute to the transformation of our Service Charge delivery. The location You?ll be based at one of our main offices in either Farringdon, Croydon, or Sittingbourne, with the option for working in a hybrid way when appropriate and as agreed with your manager. What you?ll be doing: • Provide responsive internal customer service, and support, in all central aspects of service charge delivery in line with service expectations and key performance indicators., • Compile and analyse reporting information to support the wider service charge team., • Support the calculation and allocation of service chargeable expenditure including preparing and loading the data through various systems to enable the accurate calculation of charges., • Identify areas to increase efficiency and optimise data collection processes by automating data workflows, • Monitor and audit data quality to support validation and cleansing, • Provide key performance statistics for monitoring KPI?s and other metrics to measure team perfor...

Job Description The Vacancy 🌟 Join Our Team as a Customer Service Coordinator! 📍 Location: Croydon (Responsive Maintenance Division) We’re looking for a dedicated Customer Service Coordinator to join our team in Croydon, supporting one of our social housing contracts. Requirements - Pro

At Lincolnshire Housing Partnership, we’re more than a housing provider—we’re a team with a purpose:- As one of our managers, you'll be responsible for embedding great culture and leading a team focused on delivering an excellent repairs service to our customers every day. As part of our new m

Diploma in Health and Social Care or be willing to work towards one. The confidence to work alone or as part of a team. Committed to the highest standards of care and governance, we provide innovative care pathways for people to live in community settings with learning disabilities, severe physical

We’re looking for Caring and Courageous Support Workers who share our values and want to be part of One Team that’s Honest, Innovative, and treats everyone as Equal.

NVQ Level 3 or equivalent in Health & Social Care (or willingness to work towards one). Calm, resilient, and confident working alone or in a team.

We welcome applications from everyone who wants to make a difference to people’s lives, but especially from those with lived experience.

My client is looking for a Trainee Housing Needs Officerideally from a Customer Services background. Housing experience is not necessary as all training will be given to the successful candidates.

At EE, we believe every interaction should be a positive one. You’ll chat with customers over the phone, helping them with everything from billing questions to tech support. We’ll support you every step of the way – including one dedicated study day a week, guidance from a college tutor, and e

Be reliable, flexible, hard-working and honest. Access to our Rewards & Benefits platform Ely-Vate; Your one-stop destination for everyday savings, exclusive benefits, and wellbeing hub!. You’ll be great with people – a real ‘people person’, able to communicate effectively – explaining you

If you’re someone who puts customers at the heart of every decision, understanding their needs, and helping them find the right solution, then this could be the perfect role for you. Join our Merthyr Sales Team, and you’ll be right at the heart of it – speaking with customers over the phone, l

We are looking for a passionate.As a Senior you will lead a team of support workers to deliver a high standard of care at all times.You recognise that the role is to help support service users maximise their choices, rights and decisions.The successful candidate must have;.NVQ Level 3 in Residential

With brilliant, visionary leadership, a dynamic Cabinet and a can-do culture, we’ve built strong partnerships which have transformed how we serve one of London’s most diverse boroughs. Hounslow is the world in one place and full of potential. As a Residential Support Worker, you’ll play a pivo

The services all support adults (18+) with enduring mental health needs, who require additional housing and other support. You will have experience supporting people with mental health needs and a basic knowledge of housing management, including maintenance and repairs.

Our vision is to build better lives through social care and housing in local communities. We work in Partnership and are One-Team.

We have an exciting opportunity for 3 enthusiastic and dedicated people to join the Westminster Mental Health Pathway to support clients who are supported by community mental health teams and may have a history of homelessness and complex psychological and mental health issues.You wil

Senior Residential Children's Home Support WorkerWe are currently seeking an experienced Senior Residential Support Worker.Contract: Full time, PermanentSalary: £33,320.Locati

Maintain up-to-date knowledge of housing and welfare benefits for young people and be well-informed on significant changes to housing law. Work as part of a team, on a rota shift pattern, ensuring young people at the service have non-judgemental, objective, and supportive staff during the day/evenin

Senior Residential Children's Home Support WorkerWe are currently seeking an experienced Senior Residential Support Worker.Contract: Full time, PermanentSalary: £33,320.Locati

Medicash – includes access to 24hr GP, money off shopping and going out, wellbeing aids.

Supporting someone to achieve their goals in life. Promote housing cleanliness and maintenance to a sociably acceptable standard including maintaining up-to-date Health and Safety and risk assessments. They're all about working smarter and are paper free!, so you’ll need your own smartphone to

You’ll be great with people – a real ‘people person’, able to communicate effectively – explaining yourself clearly in the right tone to suit the situation and be really good at understanding others (behaviours and expressions, as well as vocal). Be reliable, flexible, hard-working and hon

To add to their existing team of amazing and dedicated staff, they are seeking to recruit Outreach Support Workers in Cheshire.For this role, you will be part of their outreach team, travelling to the homes of the people they support to assist them in their daily routines.You will assist with day to

Our Eastbourne and Hailsham services provide 24-hour supported housing for young people aged 16–25, offering low to medium levels of housing-related support. Maintain up-to-date knowledge of housing and welfare benefits for young people and be well-informed on significant changes to

Possession of a driving licence (minimum one year) is preferred. Applications for this job are sought from anyone who is suitably qualified and experienced for the role but particularly welcome from those with a diagnosis of autism. We also provide supported living services for autistic adults who

You’ll be great with people – a real ‘people person’, able to communicate effectively – explaining yourself clearly in the right tone to suit the situation and be really good at understanding others (behaviours and expressions, as well as vocal). Be flexible, reliable, hard-working and hon

Assisting other team members – as well as advising clients directly on things like welfare benefits, housing, and training and employment opportunities – you’ll be learning how to help clients living in supported housing to develop the competency and confidence to successfully move to independ

You’ll be great with people – a real ‘people person’, able to communicate effectively – explaining yourself clearly in the right tone to suit the situation and be really good at understanding others (behaviours and expressions, as well as vocal). Be reliable, flexible, hard-working and hon

Senior Residential Children's Home Support WorkerWe are currently seeking an experienced Senior Residential Support Worker.Contract: Full time, PermanentSalary: £33,320.Locati

Someone confident in leading, developing or mentoring others. By developing the Peer Supporter programme, you will directly influence how service users support one another, build resilience, and take ownership of their wellbeing while in custody. We believe that anyone is capable of lasting change.

Our client believes that providing tailored assessments in a holistic way to deliver the best outcomes for children and families, respectively.Their residential family centre accommodates a maximum of nine families and is situated in Croydon, London.Their fundamental principles revolve around trying

You’ll be great with people – a real ‘people person’, able to communicate effectively – explaining yourself clearly in the right tone to suit the situation and be really good at understanding others (behaviours and expressions, as well as vocal). Families and friends are encouraged to play

Key Responsibilities Manage a designated patch of general needs and/or temporary accommodation properties Deliver a high-quality, customer-focused housing management service Handle tenancy management matters including rent arrears, ASB, complaints, and breaches of tenancy Carry out investigations a

Induction and training is provided on site by the client, however this is done over a 5 day period during the day 9.

We are recruiting for a permanent Customer Service Advisor to speak both German and English.Responding to English and German emails, answering English and German calls,.Dealing with customer quires on our system and translating replies from English to German and German to English.To deliver customer

Customer service and sales assistant Are you tired of Hospitality and Bar Work? Are you bored of working in the hotel/hospitality industry and of the long and unsociable hours that hotel and bar work has to offer and are now looking to start as a Customer service and sales assistant? Are you fed

Entry Level Customer Sales Assistant (No Experience Required) – Immediate Starts Available! - Croydon.Eager to start a career in Sales or Customer Service but feel held back by limited experience.Are you a dynamic and driven individual with incredible communication skills who would thrive within a

Assisting other team members as well as advising clients directly on things like welfare benefits, housing, and training and employment opportunities youl. Are you looking for that crucial first step in a rewarding career helping vulnerable people and creating homes and schemes that we can all be

Key Responsibilities * Deliver high-quality housing advice to customers, ensuring compliance with housing legislation (Housing Act 1996 Parts VI & VII, Homelessness Reduction Act 2017). Job Title: Housing Options Officer Location: East Midlands Start Date: December 8th Working Pattern: Full-time

The key purpose of the Housing Needs Officer post is to provide a high standard of housing assessment and homeless prevention to customers requesting help for housing assistance and to meet the Councils statutory duties towards housing applicants under the Housing Act 1996 Parts VI and VII as amende

Temporary Housing Officer – Greater Manchester (6-Month Contract) Location: Greater Manchester Contract: Temporary (6 months) Pay: £25–£30 per hour Are you an experienced Housing Officer looking for your next opportunity to make a real difference in local communities? We&r

Housing Officer - Remote + Local Site Visits (Devon & Somerset) Salary: £27,000-£29,000 per year Hours: Monday-Friday, 9am-5pm Contract: Permanent (subject to probation) Start Date: ASAP About the Role We are looking for a motivated and organised Housing Officer to support the man

The role will involve managing Stage 1 and Stage 2 housing complaints, carrying out thorough investigations, and producing clear, well-reasoned written responses in line with the Housing Ombudsman Complaints Handling Code. We’re supporting a housing organisation in London that’s looking

In this role, you will help maintain the smooth operation of Southern Housing offices, creating a safe and comfortable workspace for all employees. Your main office will be in Farringdon, with your duties occasionally extending across other Southern Housing offices, giving you valuable insight into