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Job Opportunity: Domestic Gas Engineer\n\nLocation: DE/NG\nSector: Social Housing / Housing Association\nPosition: Qualified Domestic Gas Engineer\n\nExample Recruitment Group is currently working with a well-established national heating contractor specialising in the local authority sector. They are seeking a qualified Domestic Gas Engineer to cover the Coventry & Leicester area. The successful candidate will be responsible for carrying out servicing, repairs, and maintenance within domestic social housing properties on a Housing Association contract.\n\nKey Responsibilities:\n\n * Carry out annual Gas Safety Checks (LGSR)\n\n * Fault finding and repairs on central heating systems\n\n * Deliver a high level of customer service, ensuring tenants receive excellent care\n\n * Adhere to all Health & Safety regulations, including Risk Assessments, Safe Systems of Work, and COSHH records\n\nRequirements:\n\n * A minimum of 2 years’ experience with gas qualifications\n\n * Extensive experience in servicing boilers and gas appliances, as well as strong fault-finding, diagnostic, and repair skills\n\n * In-date ACS qualifications, including CKR1 & HTR1\n\n * Full UK driving licence\n\n * No unspent criminal convictions (DBS check to be carried out upon offer of employment)\n\nSalary & Benefits:\n\n * 42.5 hours per week (Monday to Friday)\n\n * Additional overtime and weekend work available at enhanced rates\n\n * Van, tools, PPE/uniform, and PDA provided\n\n * Salary: £40,000 per year\n\n * Out-of-hours call-out rota (1 week in 4)\n\n * OTE £50,000+ per annum\n\n * 25 days holiday plus bank holidays\n\n * Pension scheme\n\nTo apply for this role, please submit an up-to-date CV, and one of our team members will be in touch.\n\nKeywords: Gas, Heating, Engineer, Service, Maintenance, Repair, Breakdown

Macmillan Team Leader Check out the role overview below If you are confident you have got the right skills and experience, apply today. Coventry & Warwickshire (with hybrid working and travel to hospitals, the community and monthly meetings in Coventry) An Introduction to Us Coventry Citizens Advice has been supporting the local community for over 80 years, providing free, confidential and independent advice on a wide range of issues, from benefits and housing to xrnqpay employment and debt. As one of the citys largest Please click on the apply button to read the full job description

Directly based in a care setting environment in one of our city wide locations in Coventry (a residential care home or housing with care unit or day centre unit), you would work closely with the senior care staff and the registered manager in providing administrative support to the care home or unit

We’re building thriving communities as one of the UK’s largest housing groups and a leading developer of affordable housing. We believe everyone is entitled to a good home they can afford, in a place they are proud to live. More than 100,000 people live in our homes. If you want to experience work that’s truly rewarding, join us. Because when we achieve together, customers and communities thrive. Work for Orbit. Believe in people. The role Orbit are delighted to be recruiting an additional Procurement Business Partner to join the team in delivering key projects for the organisation, with a wealth of experience within public sector procurement, and a specialism within construction and regeneration. As a Procurement Business Partner, you will obtain competitive prices for supplies, delivering the most value for money for the organisation throughout the procurement lifecycle, within the applicable legislative framework. You will operate as a dedicated business partner to designated business units. This places the business partner as an interface between procurement and the wider business, working closely with internal stakeholders to bring together purchasing needs, influence behaviours and deliver value to the enterprise. The business partner is recognised as a source of procurement expertise and acts as a change agent in implementing new commercial models and processes. This role is part of Finance, where you'll help us to invest more back into communities and design for strength. What you'll achieve Establish and maintain strong relationships with stakeholders to support delivery of Procurement objectives and Orbit’s 2030 Strategy. Liaise closely with business units in determining their priorities, requirements and challenges Support procurement team in defining and contextualise strategic and category strategies as they apply to business units Work with procurement leadership teams to identify and execute on process improvements, as well as measuring performance. Monitor adherence to purchasing policies and procedures to ensure purchasing standards are upheld Lead on tendering and reviewing existing suppliers. Aligns with risk and financial teams to ensure agreed processes are being followed Identify, and supports the mitigation of supply assurance issues and risks as they apply to business units Coordinate relevant data management activities, defining and implementing stewardship strategies with stakeholders such as internal data teams, finance and ITWhat you'll bring Essential skills Procurement/ purchasing experience to a similar level - Construction/Development/Regeneration Category or similar Understanding of Public Procurement policy and Orbit governance processes (PA23 and PCR15) Good negotiation skills and very confident in dealing with suppliers and customers CIPS level 4 or 5 working towards next level or equivalent. Fosters a healthy team culture and inspires and motivates colleagues to achieve high performance Project Management Procurement process and policy management: Applies, embeds and develops processes designed to maximise the efficiency and effectiveness of the function Leading others: Fosters a healthy team culture and inspires and motivates colleagues to achieve high performance.Desirable skills Experience of operating in a Social Housing environment, ideally within outsourced property operations’ supply chainWhy Orbit? Choosing us means being rewarded in every sense. Here’s what you can expect to enjoy with us. A rewarding experience that works for you We strive to create an inclusive experience with benefits and wellbeing programmes designed to help you, and your loved ones, to thrive. For a better work life balance, we offer flexible working opportunities for many roles. A place to progress From training programmes to professional qualifications, we provide opportunities to learn and develop at every stage of your career. Whether you’re a student, graduate or experienced professional we’ll support you to grow. For leaders, our tailored development journeys are designed to stretch and strengthen your leadership skills. As well as practical training, we give you access to renowned business schools and experiential programmes for greater breadth and depth of learning. A purpose to feel proud of We’re proud to make a difference to people together. We’re values-driven with a commercial focus on performance - because the more profit we make, the more we can achieve for people. What brings us together is a passionate belief in progress and people. Read more about the values and purpose that drive us on our careers website. How we hire We aim to make our hiring process simple and fair: Online application Interview(s) Decision and offerWe put the safeguarding of our customers, colleagues and contractors at the heart of everything we do and as such, certain roles will be subject to a DBS check

We’re building thriving communities as one of the UK’s largest housing groups and a leading developer of affordable housing. We believe everyone is entitled to a good home they can afford, in a place they are proud to live. More than 100,000 people live in our homes. If you want to experience work that’s truly rewarding, join us. Because when we achieve together, customers and communities thrive. Work for Orbit. Believe in people. The role As part of the Estate Services team to provide a high quality and environmental service to communal areas on estates within a specified area. This may include cleaning, litter picking, removal of bulk rubbish/fly tipping, bin store cleaning and the reporting of issues and improvements, safety and security of our customers, visitors and Orbits properties. This role is part of Property where you'll help us to lead the way investing and maintaining 46,000 homes. This role will be based across the Central and Central South Midlands. What you'll achieve Responsible for maintaining landscaped and communal areas to a high standard, including grass cutting, hedge cutting, shrub pruning, weed control maintaining of borders and litter picking Ensuring that estates are kept in accordance with Orbit standards and in a clean and tidy condition, with all garden waste materials and litter removed from site and appropriately disposed of. Simple planning of seasonal work. Ensure that customers are satisfied with the services delivered across your areas of responsibility, communicating and signposting customers to appropriate service for other queries Responsible for carrying out or arranging routine maintenance of gardening equipment. Ensuring that tools, equipment and personal protective equipment are kept to an acceptable standard and inventory kept and up to date To be responsible for providing a high standard cleaning service to communal areas in blocks including lifts, stairwells, floors, walls, and windows. To maintain clear, tidy and safe refuse areas such as bin stores, chute rooms and hoppers, following specific cleaning specifications and standards To provide a litter picking and bulk rubbish/fly tipping removal service as appropriate, which may include noxious substances and drug paraphernalia to ensure estates are maintained to the highest visual standards and are safe Ensure all relevant Health & Safety compliance whilst on site, to include but not limited to, working at heights, lone working, manual handling, risk assessments, COSHH, ensuring that PPE, where appropriate, and Orbit’s uniform is worn at all timesWhat you'll bring Essential skills Must hold a current full UK driving licence and be willing to drive the association’s vehicles, including vans and tipper transits. Basic level of numeracy/ literacy being required Must have the capability to operate machinery/tipper vans and equipment such as petrol blowers, floor cleaning apparatus. Must have the ability and willingness to work internally and externally during all seasons. Must be able to fulfil the physical requirements of a manual post.Why Orbit? Choosing us means being rewarded in every sense. Here’s what you can expect to enjoy with us. A rewarding experience that works for you We strive to create an inclusive experience with benefits and wellbeing programmes designed to help you, and your loved ones, to thrive. For a better work life balance, we offer flexible working opportunities for many roles. A place to progress From training programmes to professional qualifications, we provide opportunities to learn and develop at every stage of your career. Whether you’re a student, graduate or experienced professional we’ll support you to grow. For leaders, our tailored development journeys are designed to stretch and strengthen your leadership skills. As well as practical training, we give you access to renowned business schools and experiential programmes for greater breadth and depth of learning. A purpose to feel proud of We’re proud to make a difference to people together. We’re values-driven with a commercial focus on performance - because the more profit we make, the more we can achieve for people. What brings us together is a passionate belief in progress and people. Read more about the values and purpose that drive us on our careers website. How we hire We aim to make our hiring process simple and fair: Online application Interview(s) Decision and offerWe put the safeguarding of our customers, colleagues and contractors at the heart of everything we do and as such, certain roles will be subject to a DBS check

Cleaner Hours: 16 hours per week Shift Pattern: Monday to Sunday, varied shifts including weekends and bank holidays In Extra Care, our residents live independently in their own homes within one of our schemes, complete with communal lounges, gardens, cafés/bistros and salons. Your role as our Court Cleaner will be to help us provide our residents with a clean and safe space, ensuring the public/communal areas within the Court are kept clean and tidy. You will also be responsible to provide support to the manager with cleaning and preparing void flats as and when required. While experience in a similar role is not essential, we are looking for someone with a great attention to detail and who takes pride in what they do. The benefits At Housing 21 we’re proud to be bucking the trend as a care provider by actively recognising the importance of our customer-facing employees and rewarding them accordingly. You will receive: • Holiday Pay • Occupational Sick Pay • Occupational Maternity Pay • Health Cash Plan • Blue Light Card (offering discounts across retail, hospitality and leisure) • Car Lease Scheme • Cycle to Work Scheme • Uniform provided • Employee Assistance Programme • Training and development to fulfil your career aspirations An offer of employment will be subject to the satisfactory completion of an enhanced disclosure check, satisfactory references, and induction training. If you require further information, please view the job profile attached. Closing date for applications is 3 May 2026. Due to the nature of this role this advert may close earlier than the closing date listed and once sufficient applications have been received. Please apply early to avoid disappointment

Ensures the overall cleanliness and proper appearance of the community, including external litter, all internal communal spaces, reception, designated resident rooms, office areas, and other amenities to enhance and maintain the community appeal and provide a positive resident experience. Key Responsibilities Work as part of a friendly and supportive team playing a vital role within the Community team to ensure all our residents enjoy a high level of cleanliness throughout their community. Responds positively to customer queries, resolving them in a timely manner or signposting residents to the most appropriate person to assist them. Cleans the reception, offices, common spaces and restrooms. Checks on a daily basis all amenity areas and cleans where required. Carries out a full litter pick daily to all external areas in the community. Ensures all empty rooms and apartment and targeted show flats are freshened throughout the day to maintain market-ready appeal. Conducts weekly flush downs in all empty rooms and apartments in line with health and safety policies. Assists in the make-ready process by performing additional duties requested by Community Manager and/or supervisor. Informs Community Manager of any observed hazard or potentially dangerous situation to residents, team members, guests, and others. Logs maintenance issues with the Customer Service team where identified as part of daily tasks and routine. Ad hoc requests to address Resident concerns or queries Maintains an appropriate inventory of cleaning supplies, and informs the appropriate supervisor when a re-order is necessary. Makes best use of materials and equipment provided championing cost efficiencies whenever possible without compromising on quality. Maintaining agreed cleaning standards within designated resident rooms, including but not limited to, kitchens and bathrooms, vacuuming carpets, sweeping and mopping floors, dusting and polishing furniture, and emptying trash containers. You may also be asked to change bed linen, make beds, replace used towels, and restock bathroom supplies like shampoo and soap, if required. Maintain and manage agreed stock levels, organized appropriately to avoid any damaged linen. Key Relationships Onsite Team Members About You Knowledge & Qualifications Ability to read and write in English to a level that enables full understanding and compliance with product safety labels, COSHH policy, and procedure manuals Knowledge and understanding of UK health and safety requirements Knowledgeable and skilled in the safe use and maintenance of cleaning fluids and tools. Experience & Skills Essential Previous experience of maintaining cleanliness within a customer occupied environment. Demonstrated ability to solve problems in a variety of practical situations and follow standardized procedures. Ability to work autonomously, using initiative when required. Strong attention to detail Flexible approach to work and adaptable to thrive in a changing environment Proficiency in customer service and interpersonal communication skills in order to effectively interact with residents, clients, team members, and other business contacts and respond courteously to questions and requests. What We Offer We include a range of benefits for our corporate team members, including competitive pension, healthcare, and holiday allowance, amongst others as standard. Please reach out if you are keen to know more. About Greystar Greystar is a leading, fully integrated real estate company offering expertise in investment management, development, and management of rental housing properties globally. The company's business model is unique in its ability to own, operate, and develop multifamily, student, and senior housing across the globe. Building a global platform with a local presence, Greystar continues to expand its geographic reach around the world, bringing a globally interconnected professional rental housing platform and industry funded with institutional capital to countries where the sector does not yet exist. Greystars pan European platform was established in 2013 and has scaled rapidly, now with investment, operational and development presence in the UK, Ireland, France, the Netherlands, Germany, Austria and Spain. One of Greystars core values is Equality, and as such, we continue to pride ourselves on being an equal opportunities employer, accounting for all protected and identifiable characteristics. We truly value diversity of thought, background and of experience. TPBN1_UKTJ

We’re building thriving communities as one of the UK’s largest housing groups and a leading developer of affordable housing. We believe everyone is entitled to a good home they can afford, in a place they are proud to live. More than 100,000 people live in our homes. If you want to experience work that’s truly rewarding, join us. Because when we achieve together, customers and communities thrive. Work for Orbit. Believe in people. The role The Workforce & Service Optimisation Manager leads Orbit’s Customer Care workforce planning, real-time management, service delivery analysis and business support functions. Ensuring that our Customer Care department always has the right people, in the right place, at the right time. Providing real-time support, analysis and insight that will inform the delivery of service excellence. The role supports a largely office-based operational team and will be delivered primarily from the office to enable close collaboration and effective support. This role is part of our Customer directorate where you'll help us to lead the way in keeping our promise to more than 100,000 customers. What you'll achieve This role blends expert forecasting, data analysis, and resource planning with people leadership, driving a seamless, efficient, and customer-focused operation. By combining technical expertise with strong leadership, the role ensures colleagues are supported and customers consistently receive excellent service. Provide leadership to your teams who support a large omni-channel contact centre Transform complex data into actionable insights that influence service design and customer engagement. Align workforce planning and operational delivery with Orbit’s wider business goals. Own forecasting, scheduling, and workforce planning across multiple channels to ensure optimal coverage and performance. Ensure resource models are flexible and responsive to changing customer demands, campaigns, and seasonal pressures. Work with operational leaders to ensure resourcing models, management information and analysis supports service excellence across all channels.What you'll bring Essential Criteria Significant experience working in a comparable role within a large, omnichannel contact centre setting supporting 50+FTE Ability and willingness to work on-site to support operational teams (initially 5 days a week during induction) Demonstrable experience in: Workforce Management (WFM) systems, ideally Calabrio. Expert Excel and analytical tools, with the ability to interpret and manipulate complex data sets. Leadership and performance management of specialised functions Driving data-led continuous improvement, using insight to inform decision-making and optimise performance. Strong influencing and stakeholder-management skills, with confidence presenting to a range of audiences. Translating complex data and information into clear, meaningful insights that add operational and strategic value. A strong customer focus, with a clear understanding of how workforce and service decisions impact customer outcomes. Proven ability to prioritise effectively, balancing short-term tactical demands with longer-term strategic objectives. Excellent communication skills, with the ability to articulate information clearly and concisely, both verbally and in writing.Desirable Criteria Experience using Power BI, including the ability to create, manipulate and interpret reports and dashboards. Experience of, or a strong interest in, the use of AI and automation within a contact centre or workforce management environment to improve efficiency and insight. Why Orbit? Choosing us means being rewarded in every sense. Here’s what you can expect to enjoy with us. A rewarding experience that works for you We strive to create an inclusive experience with benefits and wellbeing programmes designed to help you, and your loved ones, to thrive. For a better work life balance, we offer flexible working opportunities for many roles. A place to progress From training programmes to professional qualifications, we provide opportunities to learn and develop at every stage of your career. Whether you’re a student, graduate or experienced professional we’ll support you to grow. For leaders, our tailored development journeys are designed to stretch and strengthen your leadership skills. As well as practical training, we give you access to renowned business schools and experiential programmes for greater breadth and depth of learning. A purpose to feel proud of We’re proud to make a difference to people together. We’re values-driven with a commercial focus on performance - because the more profit we make, the more we can achieve for people. What brings us together is a passionate belief in progress and people. Read more about the values and purpose that drive us on our careers website. How we hire We aim to make our hiring process simple and fair: Online application Interview(s) Decision and offerWe put the safeguarding of our customers, colleagues and contractors at the heart of everything we do and as such, certain roles will be subject to a DBS check

We’re building thriving communities as one of the UK’s largest housing groups and a leading developer of affordable housing. We believe everyone is entitled to a good home they can afford, in a place they are proud to live. More than 100,000 people live in our homes. If you want to experience work that’s truly rewarding, join us. Because when we achieve together, customers and communities thrive. Work for Orbit. Believe in people. The role Orbit is delighted to be recruiting for a Leadership Development Specialist to join our People Development team in working on some key upcoming projects in line with our Everyday Excellence program. At Orbit, we are passionate about developing all our colleagues to ensure everyone can perform their job well and have an opportunity to develop to meet their aspirations. This is a fantastic opportunity to join the team, partnering with the business in shaping and growing our Learning and Development offering. The successful candidate will continue to develop our Managers and Leaders, growing, building and harnessing internal talent to ensure excellence in service across the group. Great leaders with a fully stocked toolkit will help steer our ship and raise the bar of performance across our organisation. Alongside partnering with a business area, the specialism of this role is to support us in our vision of creating a population of capable, confident, inclusive visible leaders through the procurement, design, and delivery of a suite of management and leadership development initiatives that will set the standard for leadership for today and years to come. This role is part of People and Strategy where you'll help us to build a culture and brand that people want to be part of. What you'll achieve Work with the Head of Learning and Talent Development to deliver the learning agenda for specific business areas, adopting an agile mindset to adapt the plan to reflect emerging business needs. Carry out data led training needs analysis, utilising all available insights to identify gaps and areas of development to form the overall delivery plan, following the 70:20:10 model. Design and deliver onboarding programmes to ensure a best-in-class leadership onboarding experience for internal and external leaders at all roles across the organisation. Lead on the procurement, design and delivery of a suite of innovative and future focused leadership development programmes and initiatives. Deliver high quality learning and development initiatives, including workshops, virtual learning, action learning sets and group or individual coaching to leaders across all levels within the business. Coach and mentor more junior members of the People Development team where required.What you'll bring Essential skills Able to work independently with minimal supervision, to complete own work to a high standard within tight timescales. Ability to coach effectively, deliver feedback and advise on appropriate initiatives as a credible L&D expert A track record of creating and maintaining strong working relationships and working collaboratively with colleagues, both on-site and remotely Comfortable delivering different subject matter to varying levels of colleague (up to and including senior leadership roles) Experienced professional with in depth knowledge of design and delivery of leadership development interventions targeted at leaders from first line up to and including head of level. Able to provide effective line management and / or project team management to achieve complex or high priority objectives and develop others personally and professionally.Why Orbit? Choosing us means being rewarded in every sense. Here’s what you can expect to enjoy with us. A rewarding experience that works for you We strive to create an inclusive experience with benefits and wellbeing programmes designed to help you, and your loved ones, to thrive. For a better work life balance, we offer flexible working opportunities for many roles. A place to progress From training programmes to professional qualifications, we provide opportunities to learn and develop at every stage of your career. Whether you’re a student, graduate or experienced professional we’ll support you to grow. For leaders, our tailored development journeys are designed to stretch and strengthen your leadership skills. As well as practical training, we give you access to renowned business schools and experiential programmes for greater breadth and depth of learning. A purpose to feel proud of We’re proud to make a difference to people together. We’re values-driven with a commercial focus on performance - because the more profit we make, the more we can achieve for people. What brings us together is a passionate belief in progress and people. Read more about the values and purpose that drive us on our careers website. How we hire We aim to make our hiring process simple and fair: Online application Interview(s) Decision and offerWe put the safeguarding of our customers, colleagues and contractors at the heart of everything we do and as such, certain roles will be subject to a DBS check

We’re building thriving communities as one of the UK’s largest housing groups and a leading developer of affordable housing. We believe everyone is entitled to a good home they can afford, in a place they are proud to live. More than 100,000 people live in our homes. If you want to experience work that’s truly rewarding, join us. Because when we achieve together, customers and communities thrive. Work for Orbit. Believe in people. The role We are looking to recruit an Income Collection and Recovery Officer to provide advice and assistance to customers on all areas related to income collection and recovery. In addition to maximising income through tenancy enforcement, negotiation, arrears recovery and triage. The team work in a hybrid way, with a mix of office and home based working. This role is part of Customer & Communities where you'll help us to lead the way keeping our promise to more than 100,000 customers. What you'll achieve You will deal with pre legal queries, and proactively contact customers to resolve debt issues and negotiate repayment schemes. You will investigate any disputes, collating the relevant information to ensure the best outcome. You will take accountability for performance and ensuring all KPIs are met. Deal with pre legal queries with customers. Proactively contact customers to resolve debt issues and negotiate repayment schemes. Investigate and resolve disputes. Collate information, ensure all relevant info is recorded and best outcome achieved. Take accountability for performance and ensure all KPIs are met.What you'll bring Essential skills Debt Management experience Experience of providing advice to the public Hub is operational 8am - 8pm - flexibility in working pattern Good numeracy, literacy and communication skills including business letter writing experience Good IT skills including word and excel -strong admin skills and attention to detail.Desirable skills Previous experience of housing law, especially in relation to debt recovery via county court processWhy Orbit? Choosing us means being rewarded in every sense. Here’s what you can expect to enjoy with us. A rewarding experience that works for you We strive to create an inclusive experience with benefits and wellbeing programmes designed to help you, and your loved ones, to thrive. For a better work life balance, we offer flexible working opportunities for many roles. A place to progress From training programmes to professional qualifications, we provide opportunities to learn and develop at every stage of your career. Whether you’re a student, graduate or experienced professional we’ll support you to grow. For leaders, our tailored development journeys are designed to stretch and strengthen your leadership skills. As well as practical training, we give you access to renowned business schools and experiential programmes for greater breadth and depth of learning. A purpose to feel proud of We’re proud to make a difference to people together. We’re values-driven with a commercial focus on performance - because the more profit we make, the more we can achieve for people. What brings us together is a passionate belief in progress and people. Read more about the values and purpose that drive us on our careers website. How we hire We aim to make our hiring process simple and fair: Online application Interview(s) Decision and offerWe put the safeguarding of our customers, colleagues and contractors at the heart of everything we do and as such, certain roles will be subject to a DBS check

We’re building thriving communities as one of the UK’s largest housing groups and a leading developer of affordable housing. We believe everyone is entitled to a good home they can afford, in a place they are proud to live. More than 100,000 people live in our homes. If you want to experience work that’s truly rewarding, join us. Because when we achieve together, customers and communities thrive. Work for Orbit. Believe in people. The role Closing date Friday 24th 9am Interview via Teams - 29th / 30th April Role available on the Complaints Team. Working proactively, you will review stage 1 complaints, and take ownership of more complex complaints at stage 2. You will manage customer complaints in line with regulations and operational service delivery via a multi-channel approach. The team work in a hybrid manner, so this will be a mix of office and home work (approx 2 days per week in office) This role is part of Customer & Communities where you'll help us to lead the way keeping our promise to more than 100,000 customers. What you'll achieve Ensure Orbit provide customers with fair and reasonable outcomes to complex stage two, specialist & DMC complaints, maintain competence to maximise operational service delivery and compliance with sector regulations and legislation within the Stage two formal complaints process Your key responsibilities will be to: Taking ownership of situations raised through complex stage two, specialist & DMC complaints. Work directly with customers, stakeholders & wider Orbit business colleagues, and where early investigations are received from the Housing Ombudsman to ensure fair and reasonable outcomes to customer complaints. Work within regulations and department service delivery plans ensuring your own continued high performance of service. To ensure the Housing Ombudsman Code is being always adhered to and perform against a robust performance & quality assurance framework, to deliver, assess and own key KPI’s, quality and performance. Handle high profile complex stage two, specialist & DMC complaints effectively and use initiative to identify to the difference between simple and complex complaints to maintain the volume of complaints overall. Manage your own workload to ensure effective complaint resolution, with clearly documented actions and outcomes. Support the wider complaints team as needed.What you'll bring Essential skills Experiencing of dealing with high volume of complex complaint cases, including DMC and prior experience of working within a regulated complaints environment. Experience of working with vulnerable and complex needs customers Great organisational, planning and time management skills. Experience of delivering effective working relationships with a varied customer and partner group Working knowledge, understanding and ability to interpret Regulatory Requirements underpinning the sector Strong people skills, being a great communicator (both written & verbal) with the ability to influence and inspire colleagues and partnersDesirable skills Multi-channel experience including email, web chat and social media. A proven ability to put yourself into our customers’ shoes and represent their views, wants, and needs whilst balancing internal business needs/drivers/prioritiesWhy Orbit? Choosing us means being rewarded in every sense. Here’s what you can expect to enjoy with us. A rewarding experience that works for you We strive to create an inclusive experience with benefits and wellbeing programmes designed to help you, and your loved ones, to thrive. For a better work life balance, we offer flexible working opportunities for many roles. A place to progress From training programmes to professional qualifications, we provide opportunities to learn and develop at every stage of your career. Whether you’re a student, graduate or experienced professional we’ll support you to grow. For leaders, our tailored development journeys are designed to stretch and strengthen your leadership skills. As well as practical training, we give you access to renowned business schools and experiential programmes for greater breadth and depth of learning. A purpose to feel proud of We’re proud to make a difference to people together. We’re values-driven with a commercial focus on performance - because the more profit we make, the more we can achieve for people. What brings us together is a passionate belief in progress and people. Read more about the values and purpose that drive us on our careers website. How we hire We aim to make our hiring process simple and fair: Online application Interview(s) Decision and offerWe put the safeguarding of our customers, colleagues and contractors at the heart of everything we do and as such, certain roles will be subject to a DBS check

Orbit is a fantastic business and one that’s really going places. Orbit was formed in 1967 with the aim of providing good-quality housing for people who would otherwise not be able to afford to buy their own home. Over 50 years later, we’re one of the leading housing providers in the UK. Our services have diversified, our housing portfolio has expanded, and our reputation as an innovator within our sector has grown. But one thing that has never changed. Our belief in people and what they can achieve. Your role at Orbit Safeguarding Officer - Advisory Services Interview date 11 May 2026 We are seeking an experienced and motivated Safeguarding Officer to join our Advisory Services team, where you will play a pivotal role in protecting people and strengthening safeguarding practice across our organisation. In this role, you will provide expert safeguarding advice and guidance to colleagues and customers, helping ensure we consistently meet our statutory and moral safeguarding responsibilities. You’ll also contribute to the ongoing development of our safeguarding approach, supporting continuous improvement and best practice across our portfolio. This is a hybrid role with flexible location, and we welcome applications from across our operating areas (Midlands, South and East) We are looking for a confident, proactive communicator who brings a strong customer-centred approach to safeguarding both adults and children. You’ll be a dynamic and inspiring professional, with sound judgement, the confidence to challenge constructively, and a genuine passion for partnership working to achieve the best possible outcomes for those we support. As a Safeguarding Officer you will: Manage a caseload of safeguarding cases, ensuring all work is delivered within agreed frameworks. You will regularly engage with customers by telephone to sensitively gather information, provide reassurance, and offer appropriate safeguarding advice and support. Review safeguarding concerns, gather and assess information, complete risk assessments, and raise alerts to Local Authorities where appropriate. Make support referrals, provide professional advice, and signpost customers to relevant services. Act as one of Orbit’s Designated Safeguarding Leads, supporting customers and colleagues to ensure safety and protection. Develop and maintain strong professional relationships with key partner agencies, including Local Authorities, MARAC, MAPPA, Fire Service and Police, ensuring Orbit fulfils its role and responsibilities as a landlord. Support organisational learning by contributing to safeguarding data, trends and outcomes, including participation in relevant forums and reviews where required. Represent Orbit professionally in multi-agency settings, serious case reviews and other safeguarding processes as appropriate What will help you make a difference At least 3 years’ experience of successfully managing safeguarding cases within a housing or local authority environment. A high level of knowledge of relevant legislation and best practice relating to safeguarding adults and children. Proven experience of achieving positive outcomes through effective partnership working. Experience in managing complex caseloads, with proven resilience in maintaining personal wellbeing while supporting others. Ability to deliver a subject-centred, customer-first approach, supporting and protecting customers while enabling sustainable solutions. An innovative and flexible approach, with the ability to manage competing priorities in a fast-paced environment. Excellent communication skills, including the ability to prepare clear and complex written reports. Strong IT literacy and analytical skills, with the ability to understand trends and outcomes. Car owner, with the flexibility to travel to meet the requirements of the role and to support service coverage Monday-Friday 8am-8pm and Saturday 8am-1pm. We know that an inclusive environment makes us more accessible and ensures we attract, engage, promote and retain great people. We welcome applications from all individuals regardless of background, age, gender or gender identity, sexual orientation, ethnicity or nationality, religious belief, faith or disability.As part of our Armed Forces Covenant commitment, we also welcome applications from ex-service personnel considering career opportunities at Orbit. Why Orbit? Rewarding your contribution. For those who want or need more of a work life balance our view is that this role is suitable for WorkSmart. This means we would consider a more flexible working arrangement, where your hours and work location are managed according to business, customer and personal needs. Agile working arrangements will be discussed during the interview process. Some of our core benefits include: Group bonus potential up to 15% of salary 27 days annual leave plus bank holidays and the “Orbit day” Private medical insurance Excellent contributory pension scheme Life assurance A great pick and mix of flexible benefits including the option to buy and sell holiday and much more Our culture and purpose. We know that great people are central to achieving our ambitions and as such we want everyone to have a voice and make a positive difference. We are proud to be a Sunday Times 100 Best Companies to work for, this demonstrates we place people at the heart of everything we do. We continue to create a culture that celebrates diversity and an environment where everyone feels able to contribute towards achieving together. We support our colleagues to be at their best through our wellbeing programme #ThisIsMe, our corporate learning programme, opportunities for professional development, our innovative approaches to making the world and our homes a greener place and our leading reward and recognition package. Because of this our people tell us Orbit is a great place to work for. At Orbit, our people are enthusiastic and passionate about making a real difference to our customers and communities. We are one team where everyone is connected and encouraged to have the freedom to think differently. Each year we build many new affordable homes and manage a total portfolio of around 45,000 properties. Over 100,000 people live in an Orbit home and our innovative approach empowers every one of them to grow and thrive. We are commercially driven. The more profit we make, the more we invest into the communities that we work for, improving services and playing a key role in driving UK housing growth. Work for Orbit. Believe in people. We have so much more that we’d like to share with you so please submit your CV demonstrating the value you could bring to Orbit. We put the safeguarding of our customers, colleagues and contractors at the heart of everything we do and as such, certain roles will be subject to a DBS check

We’re building thriving communities as one of the UK’s largest housing groups and a leading developer of affordable housing. We believe everyone is entitled to a good home they can afford, in a place they are proud to live. More than 100,000 people live in our homes. If you want to experience work that’s truly rewarding, join us. Because when we achieve together, customers and communities thrive. Work for Orbit. Believe in people. The role 6 Month contract available Onsite interview dates will be 6th, 7th or 8th May Our Lettings Co-ordinators carry out the crucial office-based tasks associated with our service. They coordinate the lettings process with colleagues in other teams to ensure we find a new customer for the home as quickly as possible, works are carried out to the property and the customer is assessed to ensure they meet our lettings criteria and are able to sustain their tenancy. This role is part of Customer & Communities where you'll help us to lead the way keeping our promise to more than 100,000 customers. What you'll achieve Raise adverts for available properties Make initial assessment of customer application and refer to wider team for processing Manage process right up to tenancy signing new agreement - Provide excellent customer focussed service for internal and external customers. Ensure properties are let in line with policy and process to agreed targets.What you'll bring Essential skills Previous experience in a customer service environment / housing Ability to work to tight deadlines and manage high volumes of work Good numeracy, literacy and communication skills. Educated to GCSE level or equivalent in English and Mathematics. IT literate and proficient in the use of Microsoft Office software.Why Orbit? Choosing us means being rewarded in every sense. Here’s what you can expect to enjoy with us. A rewarding experience that works for you We strive to create an inclusive experience with benefits and wellbeing programmes designed to help you, and your loved ones, to thrive. For a better work life balance, we offer flexible working opportunities for many roles. A place to progress From training programmes to professional qualifications, we provide opportunities to learn and develop at every stage of your career. Whether you’re a student, graduate or experienced professional we’ll support you to grow. For leaders, our tailored development journeys are designed to stretch and strengthen your leadership skills. As well as practical training, we give you access to renowned business schools and experiential programmes for greater breadth and depth of learning. A purpose to feel proud of We’re proud to make a difference to people together. We’re values-driven with a commercial focus on performance - because the more profit we make, the more we can achieve for people. What brings us together is a passionate belief in progress and people. Read more about the values and purpose that drive us on our careers website. How we hire We aim to make our hiring process simple and fair: Online application Interview(s) Decision and offerWe put the safeguarding of our customers, colleagues and contractors at the heart of everything we do and as such, certain roles will be subject to a DBS check

We’re building thriving communities as one of the UK’s largest housing groups and a leading developer of affordable housing. We believe everyone is entitled to a good home they can afford, in a place they are proud to live. More than 100,000 people live in our homes. If you want to experience work that’s truly rewarding, join us. Because when we achieve together, customers and communities thrive. Work for Orbit. Believe in people. The role As our Customer Influence Manager, you’ll lead our customer influence team who will develop a deep understanding of our customers’ and their expectations in the future. By designing and delivering an innovative programme of engagement and long-term modelling, you will enable us to proactively respond to future opportunities or challenges, embedding a customer first mindset that influences our future strategy and decision making. This role is part of our Customer directorate where you'll help us to lead the way in keeping our promise to more than 100,000 customers. What you'll achieve Lead, develop and inspire high performing Customer Influence team that care deeply about people and progress. Contribute to the delivery of a research roadmap exploring emerging needs and future behaviours to predict what’s next for our customers. Champion and use inclusive, accessible channels that give all customers the power to influence services and decisions. Support delivery against government and consumer standards to ensure we achieve a C1 rating. Collaborate closely with teams across the organisation to ensure the customer voice is present across our transformation journey.What you'll bring Essential skills Strong experience in policy and governance, with extensive experience presenting reports to leadership, committees and boards. Ability to travel to meet the requirements of the role. Experience in customer research, insight and/or customer engagement. Strong grounding in qualitative/quantitative research methods and strategic foresight. Such as UX testing, and horizon scanning tools. Ability to influence and turn insight into positive change. Experience in service design, customer co-production, and inclusive customer engagement or customer participation leadership. Understanding of housing sector legislation and regulatory standards.Desirable skills Previous experience in developing or maintaining customer research programmes and segmentation, using this to drive personalisation in service design. Skilled in digital-first engagement tools and inclusive consultation tools. Understanding of co-production, customer involvement, community development, and social impact.Why Orbit? Choosing us means being rewarded in every sense. Here’s what you can expect to enjoy with us. A rewarding experience that works for you We strive to create an inclusive experience with benefits and wellbeing programmes designed to help you, and your loved ones, to thrive. For a better work life balance, we offer flexible working opportunities for many roles. A place to progress From training programmes to professional qualifications, we provide opportunities to learn and develop at every stage of your career. Whether you’re a student, graduate or experienced professional we’ll support you to grow. For leaders, our tailored development journeys are designed to stretch and strengthen your leadership skills. As well as practical training, we give you access to renowned business schools and experiential programmes for greater breadth and depth of learning. A purpose to feel proud of We’re proud to make a difference to people together. We’re values-driven with a commercial focus on performance - because the more profit we make, the more we can achieve for people. What brings us together is a passionate belief in progress and people. Read more about the values and purpose that drive us on our careers website. How we hire We aim to make our hiring process simple and fair: Online application Interview(s) Decision and offerWe put the safeguarding of our customers, colleagues and contractors at the heart of everything we do and as such, certain roles will be subject to a DBS check

We’re building thriving communities as one of the UK’s largest housing groups and a leading developer of affordable housing. We believe everyone is entitled to a good home they can afford, in a place they are proud to live. More than 100,000 people live in our homes. If you want to experience work that’s truly rewarding, join us. Because when we achieve together, customers and communities thrive. Work for Orbit. Believe in people. The role Orbit are delighted to be recruiting for a Procurement Specialist to join us to work on some key upcoming projects for the organisation, bringing with them knowledge and experience of Public Sector procurement. The purpose of procurement is to obtain competitive prices for supplies, delivering the most value for money for the organisation throughout the procurement lifecycle, whilst being done within the applicable legislative framework. As a Procurement Specialist within Orbit Group, you will be a dynamic, client-focused individual with proven experience of Procurement and assurance processes. This is a hybrid working role, based out of our Coventry office one day per week. This role is part of Finance where you'll help us to invest more back into communities and design for strength. What you'll achieve Establish and maintain strong relationships with stakeholders to support delivery of Procurement objectives and Orbit’s 2030 Strategy. Responsible for delivering sourcing initiatives covering the end-to-end sourcing lifecycle and will have experience of working with the main suppliers. Confident in engaging with senior stakeholders. Experienced in working as part of a cross-functional team to deliver a range of projects including complex large-scale projects as well as smaller projects. Conduct market tenders and managing the evaluation across a cross-functional team to determine supplier selection in accordance with Group Standing Orders and Public Procurement Policy. Adhere to the corporate standards, including using the defined sourcing tools and processes in delivery of sourcing initiatives. Identify and implement opportunities to deliver savings for clients and drive benefits through smarter/efficient sourcingWhat you'll bring Essential skills Educated to university standard or equivalent (via Apprenticeship or on the job experience) Proven capability of delivering sourcing projects - from mid to higher levels of complexity and which may be global in nature, including all aspects of the tender process. Hands on approach, manage projects end to end on their own with minimal oversight on less complex projects. Highly organised and results driven, can lead a cross-functional team. Experienced in negotiations and excellent communication skills. Ability to structure approach to market and develop sourcing strategies. Experience in understanding contracts and ability in contract drafting, with limited requirement for specialist legal support. Ability to manage multiple priorities, very often to tight deadlines, and deliver results. Experience in working with market leading sourcing tools and systems. Professional team player, motivated and highly flexible.Desirable Skills Experience in procuring contract via and/or managing frameworks/dynamic purchasing systems Studying towards CIPS Level 4 or aboveWhy Orbit? Choosing us means being rewarded in every sense. Here’s what you can expect to enjoy with us. A rewarding experience that works for you We strive to create an inclusive experience with benefits and wellbeing programmes designed to help you, and your loved ones, to thrive. For a better work life balance, we offer flexible working opportunities for many roles. A place to progress From training programmes to professional qualifications, we provide opportunities to learn and develop at every stage of your career. Whether you’re a student, graduate or experienced professional we’ll support you to grow. For leaders, our tailored development journeys are designed to stretch and strengthen your leadership skills. As well as practical training, we give you access to renowned business schools and experiential programmes for greater breadth and depth of learning. A purpose to feel proud of We’re proud to make a difference to people together. We’re values-driven with a commercial focus on performance - because the more profit we make, the more we can achieve for people. What brings us together is a passionate belief in progress and people. Read more about the values and purpose that drive us on our careers website. How we hire We aim to make our hiring process simple and fair: Online application Interview(s) Decision and offerWe put the safeguarding of our customers, colleagues and contractors at the heart of everything we do and as such, certain roles will be subject to a DBS check

We’re building thriving communities as one of the UK’s largest housing groups and a leading developer of affordable housing. We believe everyone is entitled to a good home they can afford, in a place they are proud to live. More than 100,000 people live in our homes. If you want to experience work that’s truly rewarding, join us. Because when we achieve together, customers and communities thrive. Work for Orbit. Believe in people. The role Job Title: Tree Technician Apprentice To provide day to day contractual, administrative and operational support to the Tree team in delivering the Groups Tree Strategy. To be accountable for the collection and accurate recording of customer data along with processing and handling of asset data within defined timelines. Customer liaison and a high degree of customer care will be required along with an ability to deal with high volumes of enquiries and complaints via email and telephone. Work in conjunction with the Tree Officers, Tree Lead, internal teams and contractors to assist in specifying works, issuing jobs to contractors and updating systems following completed works; ensuring accuracy and value for money. Work towards completing a Business Administration L3 apprenticeship standardWhat you'll achieve: Support the Tree Lead in delivering a rolling three-year tree maintenance programme on all Orbit Group owned communal trees, and private owned properties where required. To assist in specifying works, issuing jobs to contractors and updating systems following completed works. Support the management and use of data within our systems and Ezytreev database to keep an up-to-date inventory of all trees which are Orbit Group’s responsibility. To monitor and manage the tree team inbox to ensure effective responses within 48 hours. To support the team on various projects and environmental matters. Customer liaison and a high degree of customer care will be required along with an ability to deal with high volumes of CSM enquiries and complaints. To support the Tree Technician and work towards being the first point of customer contact & resolution for incidents referred by the Customer Support Hub or other parts of the business, as may be required. The post holder will be required to support with first point resolution and technical support for both internal and external customers, in line with our Customer Commitments. Support the investigation of enquiries, appropriate record keeping, and replies to customers and stakeholders within agreed timescales. Work towards generating work programmes, based on cyclical / emergency surveys and customer enquiries. Work towards using own initiative to limit Orbit Group, its customers’, and the general public’s exposure to risk from trees. Assist the Tree Officers / Lead in the management of major incidents. To carry out any other reasonable duties requested by the Tree Team.What you'll bring Essential skills: The ability to prioritise and multitask. Good telephone manner, demonstrating good etiquette to and empathy for the customer. Ability to use software packages such as Excel and Microsoft Word. Excellent communication skills - written and verbal GSCE English 4/C Math 4/C or equivalent Excellent organisational skills with attention to detail. Proficient typing skills for efficient data entry.Desirable Skills Relevant public or commercial sector experience working in the horticulture/arboriculture industry or recent qualified college leaver seeking first public sector tree technician apprenticeship position. Experience in coordinating estate related functions The ability to accurately assign a task or follow through to resolution. Experience of carrying out coordination and reporting functions Experience of working in a customer-oriented environmentWhy Orbit? Choosing us means being rewarded in every sense. Here’s what you can expect to enjoy with us. A rewarding experience that works for you We strive to create an inclusive experience with benefits and wellbeing programmes designed to help you, and your loved ones, to thrive. For a better work life balance, we offer flexible working opportunities for many roles. A place to progress From training programmes to professional qualifications, we provide opportunities to learn and develop at every stage of your career. Whether you’re a student, graduate or experienced professional we’ll support you to grow. For leaders, our tailored development journeys are designed to stretch and strengthen your leadership skills. As well as practical training, we give you access to renowned business schools and experiential programmes for greater breadth and depth of learning. A purpose to feel proud of We’re proud to make a difference to people together. We’re values-driven with a commercial focus on performance - because the more profit we make, the more we can achieve for people. What brings us together is a passionate belief in progress and people. Read more about the values and purpose that drive us on our careers website. How we hire We aim to make our hiring process simple and fair: Online application Interview(s) Decision and offerWe put the safeguarding of our customers, colleagues and contractors at the heart of everything we do and as such, certain roles will be subject to a DBS check

At Orbit our customers are at the heart of everything we do, we’re looking for an individual with bags of personality and a real passion to support our customers in their homes and communities. Neighbourhood Manager - Your Opportunity to Make a Real Difference Closing 9am Friday 8th May Interview date 13th May via Teams Covering a patch across Coventry our Neighbourhood Manager role is all about making positive change where it matters most - in your community. As the dedicated local lead, you’ll be the friendly face customers turn to for support, guidance, and solutions. Whether it’s working with Local Authorities and Housing Association partners or helping residents with Anti Social Behaviour concerns, estate services, and tenancy matters, your focus will be on delivering an exceptional experience every step of the way. We’re looking for someone who truly cares about people and places. If you thrive on building relationships, enjoy being out and about in the community at least three days a week, and don’t mind the occasional evening or weekend work, you’ll fit right in. Your commitment to customer service, brilliant time management, and willingness to go the extra mile will set the standard for community wellbeing and safety. If you’re passionate about creating vibrant, safe neighbourhoods where everyone feels supported and heard, we would love to hear from you. Join us and help shape the future of Coventry, one conversation and one connection at a time. In this role, you will represent Orbit in local communities, coordinating internal and external services to meet diverse customer needs and maintaining high standards of delivery. Key duties include managing relationships with Local Authorities and Housing Association partners, serving as the main contact for customers regarding ASB complaints, estate services, and tenancy management. Strong customer focus and effective time management are essential, as is a willingness to be present in the community three days per week, with some evening or weekend work as required. If you are passionate about housing, safety, and community wellbeing, we encourage you to apply. The role will cover the Coventry area with access to our Garden Court Office. This role works in a hybrid way using a blend of field, home and office based working. What you'll achieve You'll ensure a high-quality, end-to-end customer experience, focusing on safety, wellbeing, satisfaction, and regulatory compliance. By building relationships and upholding standards in our neighbourhoods, you'll support our commitments and contribute to our overall strategy. What you'll bring Essential skills Strong background in customer centred operations or similar, with a demonstrable track record of case or portfolio management; A commitment to safeguarding, with a clear awareness of the needs of vulnerable individuals and a proactive approach to supporting them. Excellent problem-solving and conflict resolution skills, with the ability to handle complex situations with empathy and confidence. A full UK driving licence, permanent access to an appropriate vehicle along with a flexible approach to travel and working hours, including participation in an out-of-hours rota when required. Self-motivated and independent, yet able to collaborate effectively with colleagues and contribute to a supportive team environmentDesirable skills Diploma in Housing / Foundation degree from CIB / Level 3 in Housing Management or equivalent or a commitment to work towards these within 12 months of completing a probationary period.Why Orbit? Choosing us means being rewarded in every sense. Here’s what you can expect to enjoy with us. A rewarding experience that works for you We strive to create an inclusive experience with benefits and wellbeing programmes designed to help you, and your loved ones, to thrive. For a better work life balance, we offer flexible working opportunities for many roles. A place to progress From training programmes to professional qualifications, we provide opportunities to learn and develop at every stage of your career. Whether you’re a student, graduate or experienced professional we’ll support you to grow. For leaders, our tailored development journeys are designed to stretch and strengthen your leadership skills. As well as practical training, we give you access to renowned business schools and experiential programmes for greater breadth and depth of learning. A purpose to feel proud of We’re proud to make a difference to people together. We’re values-driven with a commercial focus on performance - because the more profit we make, the more we can achieve for people. What brings us together is a passionate belief in progress and people. Read more about the values and purpose that drive us on our careers website. How we hire We aim to make our hiring process simple and fair: Online application Interview(s) Decision and offerWe put the safeguarding of our customers, colleagues and contractors at the heart of everything we do and as such, certain roles will be subject to a DBS check

We’re building thriving communities as one of the UK’s largest housing groups and a leading developer of affordable housing. We believe everyone is entitled to a good home they can afford, in a place they are proud to live. More than 100,000 people live in our homes. If you want to experience work that’s truly rewarding, join us. Because when we achieve together, customers and communities thrive. Work for Orbit. Believe in people. The role Orbit are delighted to announce that we are recruiting for a Junior Data Engineer. In this role you will be responsible for the practical delivery of end-to-end Data Engineering activities utilising Azure technologies to import data to a central data warehouse where it is modelled to create business ready InfoMarts for consumption in PowerBI. You will also work as part of the Data Engineering team to embed best practice for the design, implementation, delivery and support numerous complex dataflows to connect operational systems. This will be an agile working role, which will require you to travel into our offices to work onsite roughly one day per week (this can fluctuate subject to business need). What you'll achieve Your key responsibilities will be to: Responsible for the practical delivery of a range of data engineering activities within the central data team to produce relevant data models to support business reporting requirements To support the lead data engineer in the maintenance and development of Orbit’s central data platform including responding to technical issues and supporting the deployment activities across the development, test and production environments Embed and document best practice processes within the Data Engineering team Utilise Azure DevOps in line with Data Engineering ways of working for source control, development, deployment pipelines and testing. Ensuring any assigned DevOps activities have the required level of detail and time spent on the task is logged Review requirements, specifications and define test conditions. Identify issues and risks associated with work while being able to analyse and report test activities and results.What you'll bring To be successful in this role of Junior Data Engineer you will need to have excellent analytical skills with attention to detail, you will also need experience working on SQL database development solutions within Visual Studio. Essential skills Excellent analytical skills and attention to detail Experience working on SQL database development solutions within Visual Studio. ETL skills (min SSIS) preferably Data Factory and Synapse pipelines Knowledge of developing data warehouse solutions, modelling Fact and Dimension tables. Working knowledge of Azure DevOps methodologies for Agile projects. Using DevOps for source control, development, testing and deployment pipelines. Good communication skills able to convey complex technical concepts to non-technical stakeholders Experience gathering requirements, doing business analysis and working with SME’s to build/refine a requirements backlog. Ability to write technical documents and data dictionariesDesirable skills Experience of D365 and ActiveH systems Knowledge/experience of Microsoft Purview Knowledge of Housing Association/Local Authority or Property Development datasets Familiar with Azure architecture for development and deployment of data infrastructure Knowledge and/or practical application of Data Vault MethodologyWhy Orbit? Choosing us means being rewarded in every sense. Here’s what you can expect to enjoy with us. A rewarding experience that works for you We strive to create an inclusive experience with benefits and wellbeing programmes designed to help you, and your loved ones, to thrive. For a better work life balance, we offer flexible working opportunities for many roles. A place to progress From training programmes to professional qualifications, we provide opportunities to learn and develop at every stage of your career. Whether you’re a student, graduate or experienced professional we’ll support you to grow. For leaders, our tailored development journeys are designed to stretch and strengthen your leadership skills. As well as practical training, we give you access to renowned business schools and experiential programmes for greater breadth and depth of learning. A purpose to feel proud of We’re proud to make a difference to people together. We’re values-driven with a commercial focus on performance - because the more profit we make, the more we can achieve for people. What brings us together is a passionate belief in progress and people. Read more about the values and purpose that drive us on our careers website. How we hire We aim to make our hiring process simple and fair: Online application Interview(s) Decision and offerWe put the safeguarding of our customers, colleagues and contractors at the heart of everything we do and as such, certain roles will be subject to a DBS check

We’re building thriving communities as one of the UK’s largest housing groups and a leading developer of affordable housing. We believe everyone is entitled to a good home they can afford, in a place they are proud to live. More than 100,000 people live in our homes. If you want to experience work that’s truly rewarding, join us. Because when we achieve together, customers and communities thrive. Work for Orbit. Believe in people. The role The main purpose of this role is to provide an efficient, robust customer focused service in the delivery of DMC in line with Awaab's Law. To effectively case manage the end-to-end job delivery highlighting any delays or issues and proactively contacting the customer and escalating where appropriate to the Technical team leader. To be the single point of contact with the customer for a case and work in partnership with the surveyor to seek resolution for the customer and property compliance. This role is part of Property where you'll help us to lead the way investing and maintaining 46,000 homes. What you'll achieve Be part of the technical team and operate in an efficient manner to deliver high quality resolutions for customers Support the Technical Senior to ensure all relevant work instructions, guidance notes and procedures are maintained and being followed where necessary Case manage DMC cases, keep regular contact with the customers and manage the customer journey Assist in case managing HHSRS cases, keep regular contact with the customers and manage the customer journey. Work in partnership with the surveyor to meet resolution Support the Complaints and Housing Ombudsman team with the resolution of cases. Support the customer journey and seek resolution with contractors Case manage Disrepair cases, communicate with the legal representative and support settlementWhat you'll bring Essential skills Strong written and verbal communication Exceptional customer service with a degree of empathy and understanding Accurate and precise record keeping Very good team player I.T. and Microsoft word astute Resilient and an eye for detail.Desirable skills Knowledge and experience of working in Social Housing Experience of case managing cases Knowledge of housing and tenancy legislation.Why Orbit? Choosing us means being rewarded in every sense. Here’s what you can expect to enjoy with us. A rewarding experience that works for you We strive to create an inclusive experience with benefits and wellbeing programmes designed to help you, and your loved ones, to thrive. For a better work life balance, we offer flexible working opportunities for many roles. A place to progress From training programmes to professional qualifications, we provide opportunities to learn and develop at every stage of your career. Whether you’re a student, graduate or experienced professional we’ll support you to grow. For leaders, our tailored development journeys are designed to stretch and strengthen your leadership skills. As well as practical training, we give you access to renowned business schools and experiential programmes for greater breadth and depth of learning. A purpose to feel proud of We’re proud to make a difference to people together. We’re values-driven with a commercial focus on performance - because the more profit we make, the more we can achieve for people. What brings us together is a passionate belief in progress and people. Read more about the values and purpose that drive us on our careers website. How we hire We aim to make our hiring process simple and fair: Online application Interview(s) Decision and offerWe put the safeguarding of our customers, colleagues and contractors at the heart of everything we do and as such, certain roles will be subject to a DBS check

We’re building thriving communities as one of the UK’s largest housing groups and a leading developer of affordable housing. We believe everyone is entitled to a good home they can afford, in a place they are proud to live. More than 100,000 people live in our homes. If you want to experience work that’s truly rewarding, join us. Because when we achieve together, customers and communities thrive. Work for Orbit. Believe in people. The role Working hours are shift based between 8am and 8pm Monday - Friday - main hours predominantly between 8am to 6pm. This is a vital role within the department as you will be responsible for representing Orbit Group in the management of all legal cases regarding income recovery. You will work closely with Court Officers to provide advice and assistance on all areas related to legal enforcement work and any other tenancy enforcement and negotiation. The team work in an agile manner, so the role will involve a split of working in the office and working from home. This role is part of Customer & Communities where you'll help us to lead the way keeping our promise to more than 100,000 customers. What you'll achieve You will be responsible for taking ownership of cases whilst providing specialist advice and support to internal colleagues on all aspects of rent recovery Work across wider Income team and customer teams to ensure all information recorded is accurate and case management is kept up to date. Ensure all court paperwork is relevant, kept up to date and follow company policy and relevant legal procedures Resolve cases at pace, gather evidence, work to gain injunction through court proceedings. Work to ensure that income is maximised and the correct court orders are obtained to safeguard and protect the reputation or Orbit as a landlordWhat you'll bring Essential skills Experience of dealing with high risk arrears case management and performance case reviews Good understanding of domestic budgeting, debt management, Welfare Reform and benefit regulations Excellent understanding of housing law, legislation, CPR for both mandatory and discretionary possession grounds. Experience in dealing with and understanding, court etiquette, case law, court directions & Equality Act particularly in relation to debt recovery including the county court process. An understanding of best practice in arrears collection and of related legal issues - Income collection experience at all levelsDesirable skills Experience within a formal court setting. Why Orbit? Choosing us means being rewarded in every sense. Here’s what you can expect to enjoy with us. A rewarding experience that works for you We strive to create an inclusive experience with benefits and wellbeing programmes designed to help you, and your loved ones, to thrive. For a better work life balance, we offer flexible working opportunities for many roles. A place to progress From training programmes to professional qualifications, we provide opportunities to learn and develop at every stage of your career. Whether you’re a student, graduate or experienced professional we’ll support you to grow. For leaders, our tailored development journeys are designed to stretch and strengthen your leadership skills. As well as practical training, we give you access to renowned business schools and experiential programmes for greater breadth and depth of learning. A purpose to feel proud of We’re proud to make a difference to people together. We’re values-driven with a commercial focus on performance - because the more profit we make, the more we can achieve for people. What brings us together is a passionate belief in progress and people. Read more about the values and purpose that drive us on our careers website. How we hire We aim to make our hiring process simple and fair: Online application Interview(s) Decision and offerWe put the safeguarding of our customers, colleagues and contractors at the heart of everything we do and as such, certain roles will be subject to a DBS check

We’re building thriving communities as one of the UK’s largest housing groups and a leading developer of affordable housing. We believe everyone is entitled to a good home they can afford, in a place they are proud to live. More than 100,000 people live in our homes. If you want to experience work that’s truly rewarding, join us. Because when we achieve together, customers and communities thrive. Work for Orbit. Believe in people. The role Orbit Group is delighted to be recruiting for a Customer Communications Manager to join our Reputation & Brand team in this brand-new role. This integral role will see the Customer Communications Manager oversee the end-to-end planning and delivery of customer-centric communication across both service communications and marketing communications,, setting the standard for customer communication across the organisation and building greater trust in Orbit by strengthening the customer brand and Orbit’s reputation. This role is part of Regulatory & Governance where you'll help us give colleagues the support and expertise they need to be brilliant. This is an agile working role with 1-2 days a week being based out of our Coventry office (subject to business need). What you'll achieve Oversee, plan and manage your team’s workflow, prioritising and challenging briefs, ensuring effective scheduling and alignment across teams. Play a leading role in taskforces, projects / programmes and workstreams, providing direction, support and counsel. Support crisis communications and incident management, including participation in the Out of Hours rota, spanning customer, colleague and media channels. Play a leading role in customer communications strategies for complex or high-risk situations. Be responsible for reviewing content that poses a reputational risk to Orbit, including the likes of media statements, complaints responses, legal letters and MP letters / emails. Ensure communications are customer-led using insight and engagement. Lead and develop your team, setting clear goals and performance expectations.What you'll bring Essential skills Passionate about contributing to the delivery of an excellent customer experience. Educated to degree level with a relevant professional qualification or appropriate experience in marketing or communications. Able to write high quality communications for a variety of audiences and channels. Experience of crisis / issues management with the ability to advise, show leadership and deliver communications in time-pressured situations. Experience of developing communication / or marketing strategies and using digital and print media to engage customers to build trust and strengthen reputations. Critical thinker, good analytical and problem-solving skills, and ability to think creatively, strategically and project plan. Proven leadership of small teams with a high degree of political acumen and judgment and the ability to motivate, inspire and drive innovation. First class interpersonal skills - highly collaborative, able to build relationships, work effectively across groups and inspire confidence among stakeholders. Professional when under pressure and dealing with difficult and complex situations, with the ability to think clearly and act calmly.Why Orbit? Choosing us means being rewarded in every sense. Here’s what you can expect to enjoy with us. A rewarding experience that works for you We strive to create an inclusive experience with benefits and wellbeing programmes designed to help you, and your loved ones, to thrive. For a better work life balance, we offer flexible working opportunities for many roles. A place to progress From training programmes to professional qualifications, we provide opportunities to learn and develop at every stage of your career. Whether you’re a student, graduate or experienced professional we’ll support you to grow. For leaders, our tailored development journeys are designed to stretch and strengthen your leadership skills. As well as practical training, we give you access to renowned business schools and experiential programmes for greater breadth and depth of learning. A purpose to feel proud of We’re proud to make a difference to people together. We’re values-driven with a commercial focus on performance - because the more profit we make, the more we can achieve for people. What brings us together is a passionate belief in progress and people. Read more about the values and purpose that drive us on our careers website. How we hire We aim to make our hiring process simple and fair: Online application Interview(s) Decision and offerWe put the safeguarding of our customers, colleagues and contractors at the heart of everything we do and as such, certain roles will be subject to a DBS check

We’re building thriving communities as one of the UK’s largest housing groups and a leading developer of affordable housing. We believe everyone is entitled to a good home they can afford, in a place they are proud to live. More than 100,000 people live in our homes. If you want to experience work that’s truly rewarding, join us. Because when we achieve together, customers and communities thrive. Work for Orbit. Believe in people. The role “Supporting the people who guide and enable our colleagues” sits at the heart of everything we do in HR at Orbit Group. We’re looking for a Lead HR Business Partner to provide a high-impact, strategic and commercially focused HR service to our construction business, Orbit Homes. You’ll partner with leaders and colleagues to deliver their business objectives, drawing on our centres of excellence to shape and implement people solutions that drive performance. You’ll also play a key role across the wider People Directorate, contributing to the design and delivery of forward-thinking people programmes and practices. This is a 12-18 month fixed-term opportunity. The role sits within our People & Strategy team, where you’ll help shape a culture and employer brand that people are proud to be part of. What you'll achieve Provide HR leadership to Orbit Homes, advising on strategic people practices and programmes, drawing support from people centres of excellence. Assist in the development and implementation of overall HR strategies that reduce costs, increase value and achieve best practice. Develop a thorough understanding of the key business issues and strategic objectives and contribute by driving awareness of areas such as reward, performance management, change management, people development and employee culture. Facilitate and embed HR projects through the SMT and Heads of services teams. Ensuring that the development of resources (people, processes, knowledge and technology) is optimised. Provide HR advice, constructive challenge and act as a critical friend to ET/LT and SMTs. Attend as required SMT and operational management meetings to provide HR input and expertise as a true business partner. Contribute to on-going HR transformation and development of business and customer focussed mind-set through the HRBP team. Undertake regular reviews of technology, process, policy, procedure and working practice, making sound recommendations for improvement and implementing these. Act as lead HR practitioner in relation to strategic programmes such as mergers, acquisitions, TUPE transfers, vertical and horizontal alignments. Contribute to the completion and delivery of monthly and quarterly reports. Assist the HR Director with the development of people management strategies to meet departmental and organisational priorities and objectives. Own performance management, and other associated practices for HR. Travel across Orbits geographies will required 3 to 4 days per month for collaboration with peers. What you'll bring Essential skills CIPD qualified and evidence of continuous professional development with capacity to become MCIPD qualified Substantial experience of operating within HR at a senior level as a business partner. IT skills - Excel, HR systems, PowerPoint, social media skills Analytical skills and the ability to diagnose and interpret data and trends Proven experience of delivering projects with defined outcomes from specialist areas. Ability to provide and implement HR solutions and clearly demonstrate the added value of HR Experience of driving performance through management teams.Desirable skills Experience of managing HR through housebuilding or construction related organisations would be advantageous.Why Orbit? Choosing us means being rewarded in every sense. Here’s what you can expect to enjoy with us. A rewarding experience that works for you We strive to create an inclusive experience with benefits and wellbeing programmes designed to help you, and your loved ones, to thrive. For a better work life balance, we offer flexible working opportunities for many roles. A place to progress From training programmes to professional qualifications, we provide opportunities to learn and develop at every stage of your career. Whether you’re a student, graduate or experienced professional we’ll support you to grow. For leaders, our tailored development journeys are designed to stretch and strengthen your leadership skills. As well as practical training, we give you access to renowned business schools and experiential programmes for greater breadth and depth of learning. A purpose to feel proud of We’re proud to make a difference to people together. We’re values-driven with a commercial focus on performance - because the more profit we make, the more we can achieve for people. What brings us together is a passionate belief in progress and people. Read more about the values and purpose that drive us on our careers website. How we hire We aim to make our hiring process simple and fair: Online application Interviews (1st Stage 13, 19 and 20 May. 2nd Stage 4 June 2026) Decision and offerWe put the safeguarding of our customers, colleagues and contractors at the heart of everything we do and as such, certain roles will be subject to a DBS check

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