Buscar empleo: 74 ofertas de trabajo de head of customer success en Wallington (agosto 2026)

Integrated Health, Safety & Security Director

hace 8 días

Croydon

\n Integrated Health, Safety & Security Director (3646)\n Attractive along with excellent benefits \n Integrated Health, Safety & Security Director – GTR and Network Rail Sussex Route \n At Greater Thameslink Railway (GTR) and Network Rail Sussex, we are creating a more integrated railway, bringing track and train closer together to improve safety, performance and outcomes for passengers, colleagues and communities. \n We are seeking an exceptional integrated Health, Safety & Security Director to join the Executive leadership of the integrated railway and lead health, safety, security and occupational health across both GTR and Network Rail Sussex Route. \n This is one of the most significant safety leadership roles in the UK rail industry. The successful candidate will hold executive responsibility for developing and delivering a whole-system health, safety, security and occupational health strategy across a large, operationally complex and highly regulated railway. \n Working across organisational boundaries, you will provide visible leadership to ensure the integrated railway protects its people, passengers, assets and reputation. You will strengthen safety culture, improve operational risk management and assurance, and ensure that health, safety and security are embedded in every aspect of decision-making. Why Join us\n This is a rare opportunity to shape the future of health, safety and security at one of the most significant moments in UK rail. \n As the Integrated Health, Safety & Security Director for GTR and Network Rail Sussex Route, you will have the authority and influence to bring together different organisations, systems, and cultures behind a shared approach to risk, safety and performance. Your leadership will directly influence the safety and wellbeing of thousand of colleagues and millions of passengers across one of the busiest and most complex parts of the UK rail network. \n This is not simply a functional leadership role. It is an Executive position with significant operational, regulatory and reputational accountability, helping to create a safer, healthier, more secure and more resilient railway. What you'll be responsible for:\n \n • Lead the development and delivery of GTR's integrated Health, Safety and Security Strategy.\n, • Act as the Executive lead for health, safety, security, and wellbeing across the organisation.\n, • Strengthen safety culture, operational risk management and behavioural change across colleagues, leaders and frontline teams\n, • Provide strategic oversight of operational safety, occupational health and safety, security, business continuity, and assurance\n, • Lead GTR and Network Rail Sussex Route's response to emerging security risks, including anti-social behaviour and customer-facing security challenges\n, • Lead relationships with key stakeholders including the ORR, HSE, RAIB, British Transport Police and Network Rail.\n, • Act as a senior ambassador for the integrated railway externally and participating in the Executive on-call rota\n, • Inspire and lead a high-performing team, fostering collaboration, innovation and accountability.\n What We're Looking For\n \n, • We're looking for a strategic leader with a proven track record of delivering safety excellence within a large, complex organisation.\n, • Demonstrable success in driving major safety culture and behavioural change programmes.\n, • Strong knowledge of UK health and safety legislation, regulatory compliance and assurance.\n, • Experience of occupational health, wellbeing and workforce risk management.\n, • Understanding of security risks and mitigation within a large operational environment.\n, • Strong stakeholder management skills, with the ability to influence at Executive, regulatory and industry level.\n, • Experience working in a unionised and highly regulated environment.\n, • Professionally qualified in Health & Safety, with membership of a relevant professional body (e.g. IOSH).\n, • Excellent leadership, analytical, and decision-making capabilities.\n \n “I’m a Thameslink passenger host and team leader based at Luton station and I’m currently doing a Level 3 Supervisor apprenticeship so that I can improve my skills even further. I was hesitant to do the apprenticeship at first because of my age – I left school over 60 years ago without any qualifications! It’s been hard to get back into the routine of learning again.” \n “It was my brother’s suggestion to join the railway. He was already working in the industry and knew I had some university bills to pay off so told me to give it a go, get out of debt and see what I wanted to do next. After a while, it just felt like actually – this is exactly where I’m meant to be. I’m part of a great team and the on-board department as a whole are brilliant to work with. I feel at home here.” \n Tonderai Matizha-Johnson \n Area Operations Manager \n “When I saw that GTR was advertising places for its apprenticeship scheme I looked into it straight away because I thought it was a great opportunity to learn whilst getting real life experience in a 9-5 job. I applied for a level three business administration apprenticeship and was thrilled to find out I had a place on the course! I was so excited that I didn’t even mind it was based 250 miles away from where I lived.” \n “Working for GTR is very rewarding and fulfilling. You really feel like you're making a difference to customers, no matter what role you're in as at the end of the day they're the heart of our business. I’ve had lots of opportunities to explore other aspects of the business including supporting our station staff and gaining my Train Dispatch Licence which has been enriching for my experience here.” \n “If you’ve always had an interest in rail, or maybe you’re just curious to find out what working in the railway might look like, GTR is the operator to go for. Not many companies do an official work experience program and this unique opportunity will give you a good grounding with varied activities to help you find the best place in the railway for you. It certainly did it for me.” \n Nathaniel Owen \n Station Manager \n “I work as part of the Fleet Infrastructure team, which means ensuring our 18 Engineering locations operate safely and efficiently. We oversee all building and track maintenance works as well as various minor and major projects across the network.” \n “I started in a small ticket office back in 1996 and have continued to work my way up ever since. A previous manager told me about a job he’d seen advertised for a trainer. ’d never considered a job in HR or mentoring before then, but he said I’d be perfect for it and I haven’t looked back since!” \n Zoey Hudson \n Head of Talent, Diversity and Inclusion \n “Since April, I’ve helped to support our Kickstart Scheme. It’s been a really rewarding process to be part of because I know first-hand how tough it can be to find work once you’re out of it.” \n “I love the freedom that comes with being a train driver. Obviously, there are rules and regulations to follow as well as duties and commitments to carry out, but in a way, you’re sort of your own boss, which is nice.” \n “I’m a Thameslink passenger host and team leader based at Luton station and I’m currently doing a Level 3 Supervisor apprenticeship so that I can improve my skills even further. I was hesitant to do the apprenticeship at first because of my age – I left school over 60 years ago without any qualifications! It’s been hard to get back into the routine of learning again.” \n “It was my brother’s suggestion to join the railway. He was already working in the industry and knew I had some university bills to pay off so told me to give it a go, get out of debt and see what I wanted to do next. After a while, it just felt like actually – this is exactly where I’m meant to be. I’m part of a great team and the on-board department as a whole are brilliant to work with. I feel at home here.” \n Tonderai Matizha-Johnson \n Area Operations Manager \n “When I saw that GTR was advertising places for its apprenticeship scheme I looked into it straight away because I thought it was a great opportunity to learn whilst getting real life experience in a 9-5 job. I applied for a level three business administration apprenticeship and was thrilled to find out I had a place on the course! I was so excited that I didn’t even mind it was based 250 miles away from where I lived.” \n “Working for GTR is very rewarding and fulfilling. You really feel like you're making a difference to customers, no matter what role you're in as at the end of the day they're the heart of our business. I’ve had lots of opportunities to explore other aspects of the business including supporting our station staff and gaining my Train Dispatch Licence which has been enriching for my experience here.” \n “If you’ve always had an interest in rail, or maybe you’re just curious to find out what working in the railway might look like, GTR is the operator to go for. Not many companies do an official work experience program and this unique opportunity will give you a good grounding with varied activities to help you find the best place in the railway for you. It certainly did it for me.” \n Nathaniel Owen \n Station Manager \n “I work as part of the Fleet Infrastructure team, which means ensuring our 18 Engineering locations operate safely and efficiently. We oversee all building and track maintenance works as well as various minor and major projects across the network.” \n “I started in a small ticket office back in 1996 and have continued to work my way up ever since. A previous manager told me about a job he’d seen advertised for a trainer. ’d never considered a job in HR or mentoring before then, but he said I’d be perfect for it and I haven’t looked back since!” \n Zoey Hudson \n Head of Talent, Diversity and Inclusion \n “Since April, I’ve helped to support our Kickstart Scheme. It’s been a really rewarding process to be part of because I know first-hand how tough it can be to find work once you’re out of it.” \n “I love the freedom that comes with being a train driver. Obviously, there are rules and regulations to follow as well as duties and commitments to carry out, but in a way, you’re sort of your own boss, which is nice.” \n “I’m a Thameslink passenger host and team leader based at Luton station and I’m currently doing a Level 3 Supervisor apprenticeship so that I can improve my skills even further. I was hesitant to do the apprenticeship at first because of my age – I left school over 60 years ago without any qualifications! It’s been hard to get back into the routine of learning again.” \n #J-18808-Ljbffr

Buyer International Beauty & Expert Skin

hace 2 días

Croydon

🌟Join Superdrug Head Office- Make a Real Difference Every Day!🌟 📍Location: 🕒Hours: 37.5 | 9.00am - 5.30pm - Hybrid working available depending on role responsibilities with 2 days working from home and 3 days in our stylish, modern and collaborative office close to East Croydon Station. 💷Salary: Competitive 🎉Why Superdrug? Passionate about Beauty and Health? Want to be part of an innovative, trend setting retailer? Our vibrant Head Office, based by East Croydon station is a fantastic environment filled with hundreds of brilliant personalities. We’re a team that puts our customers and our teams at the heart of everything we do. At Superdrug, we aim to be the best in accessible health & beauty, loved by our customers for value, choice, friendly advice, service and fun. Our success comes from our people – they make the difference. We’re all about personality, we have fun, and we work hard to deliver That Superdrug feeling. 📅Here's the exciting bit… A day includes: We have an exciting opportunity for an experienced and exceptional Buyer to join our close-knit team based in our fabulous new offices right by East Croydon station as a Buyer for Expert Skincare and International Beauty Skin & Cosmetics, reporting into the Senior Buyer for Skincare. We are looking for a candidate who is passionate, driven and committed to a long term career in retail. The role has the responsibility of in seeking new brand and beauty category opportunities as well as creating and maintaining strong supplier partnerships, which will include identifying emerging trends and exclusive opportunities that will differentiate Superdrug from competitors and position the business as a destination for global beauty. You will lead the product selection, as well prepare for weekly trade meetings and attending brand meetings. The role will also include project management of our market leading fixtures, coordinating supplier partners and our internal teams to ensure that education and kit is optimised for range reviews and updates. A proven background in buying is key to this role, as well as a strong understanding of the market. You will have experience buying brands, with a creative eye and an awareness of current retail trends. Strong commercial acumen, and superb Excel skills are key to this role, as well as the ability to work independently, efficiently and with initiative. 📝Key Responsibilities: Develop implement and deliver category plans including range reviews, promotions, pricing and stock that are consistent with overall commercial strategy and financial objectives. Collaborate with the Marketing team to develop and implement marketing promotion plans and strategies that are relevant to category; adhere to legislation and brand guidelines; and clearly and effectively communicate with the customer, driving footfall and profitable sales. Review and evaluate the effectiveness of promotions, taking appropriate action where necessary, and sharing best practice with peers and other stakeholders. Working in partnership with the Merchandising team, agree merchandising strategy that drives and delvers right range in the right store; ensuring availability in store; and control of slow moving stock. Identify and implement new product opportunities that are competitively priced, commercially viable and meet customer needs, driving sales and profitability. Manage and review pricing, ensuring pricing that is competitive and maximises profitability. Operate within Company pricing strategy. Working in conjunction with Supply Chain team, ensure base sales and promotional forecasts are adhered to, whilst maintaining in-store availability to meet the customers needs. Develop effective internal working relationships with cross functional team members to support and enhance category objectives and performance Develop build and maintain effective external relationships to enhance the Superdrug proposition and meet customer needs. Adopt appropriate negotiation strategies to attain the best terms for the category and the business. Category expert – utilise and continually develop knowledge in category products, competitors and market activity to deliver increased category performance objectives. What you’ll need to succeed • Minimum 3 years’ experience as a buyer in a retail environment, • Strong analytical and numerical skills, • Very strong commercial awareness, problem-solving skills and proactivity, • Proven negotiation skills., • Decisive and able to work in a fast-paced environment, • Strong communication, team working and organizational skills., • Ability to prioritize and delegate while managing deadlines, • Practice excellent time management skills and ability to cope under pressure and display resilience Positive can-do attitude and growth mindset Generates detailed customer focused initiatives, in line with the Commercial strategy and supports with execution. Listens to the customer and implements new ideas and ways of working which are designed to improve service considering both Online and Offline. Ensures the team priorities actions which delight the customer/team member Customer Focus: Be the voice of customers and orchestrate the organisation to live the brand purpose and inspire a customer-first culture to build customer love in every touchpoint of our online and offline platform Establishes strong relationships at all levels Can manage tough/complex messages with all stakeholders Role model collaboration to the team to exceed goals Positive attitude towards feedback, uses this to generate initiatives to meet/exceed expectations, and shares feedback in a meaningful way Effectively manages their team by playing to strengths and proactively addressing its opportunities. Ensuring everyone wellbeing & diversity is considered and celebrated Feels empowered to challenge across different career bands and roles. Supporting other team members in shaping their work to do so Proactively keeps up to date with market and consumer trends in their specialism and feeds this into department strategy Uses data and insights to challenges the status quo to keep us ahead of the competition Uses data to inform and generate new ideas and make decisions to improve on future plans. Tech & AI : Helping your team understand when to use AI, when to rely on human judgment, and how to combine both Tech & AI Rethinking how work gets done - Actively shifting work from repetitive tasks to higher-value activities as AI takes on routine work Tech & AI Role modelling behaviours to encourage confidence with AI. Actively developing your ability to use AI effectively and think critically about outputs Tech & AI Strengthen Human Touch - Keeping the human element strong: Balancing AI efficiency with human coaching, empathy, and team cohesion 💡Here's what's in it for you: • 33 days holiday rising to 38 days with length of service (inclusive of bank holidays), • 2 staff discount codes for yourself and a family member or friend, • 30% discount on Superdrug Own Brand Products both in store and online, • Hybrid working patterns available depending on role responsibilities with 2 days working from home and 3 days in our stylish, modern and collaborative office close to East Croydon Station, • Company pension matching and bonus, • We offer Stream - a money management app that gives you access to a percentage of your pay as you earn it, • Being part of more! We are part of a group who work closely with Savers, The Perfume Shop and Three UK, • We are part of A.S. Watson Group, the world's largest international health and beauty retailer with over 15,700 stores in 25 markets!, • Unrivalled Learning and Development programmes, • Enhanced maternity/shared parental/adoption leave, company sick pay and pregnancy loss and support, • Come and be part of something special! 🔒 For information on how we manage and store your data please go to https://www.superdrug.jobs/privacy-policy/

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