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Join Superdrug Head Office-Make a Real Difference Every Day! Location: East CroydonHours: 37.5Salary: CompetitiveWhy Superdrug?Passionate about Beauty and Health? Want to be part of an innovative, trend setting retailer? Our vibrant Head Office, based by East Croydon station is a fantastic environment filled with hundreds of brilliant personalities.Were a team that puts our customers and our teams at the heart of everything we do. At Superdrug, we aim to be the best in accessible health & beauty, loved by our customers for value, choice, friendly advice, service and fun.Our success comes from our people they make the difference. Were all about personality, we have fun, and we work hard to deliver That Superdrug feeling. Here's the exciting bit…a day includesThis is an exciting opportunity to join an established and growing high street retailer.We are looking for a Dot Net Developer to join our expanding development team. The team is working in an AGILE manner using Kanban methodology. Generate detailed customer focused initiatives, in line with the IT Department strategy and support with execution. Listen to the customer and implement new ideas and ways of working which are designed to improve service considering both Online and Offline. Whilst ensuring the team prioritises actions which delight the customer/team member.Key Responsibilities:. Design, develop, and maintain high-quality software solutions.. Collaborate with product managers, designers, and other stakeholders to define project requirements and deliverables.. Ensure the scalability, performance, and security of software applications.. Conduct code reviews and provide constructive feedback to team members.. Stay up to date with emerging technologies and industry trends.. Troubleshoot and resolve technical issues as they arise.. Contribute to the continuous improvement of development processes and best practices.. Customer Focused: Be the voice of customers and orchestrate the organisation to live the brand purpose and inspire a customer-first culture to build customer love in every touchpoint of our O+O platform.. Tech & AI: Helping your team understand when to use AI, when to rely on human judgment, and how to combine both.. Tech & AI: Rethinking how work gets done - Actively shifting work from repetitive tasks to higher-value activities as AI takes on routine work.. Tech & AI: Role modelling behaviours to encourage confidence with AI. Actively developing your ability to use AI effectively and think critically about outputs.. Tech & AI: Strengthen Human Touch - Keeping the human element strong: Balancing AI efficiency with human coaching, empathy, and team cohesion.Technical Responsibilities:. Design software solutions, ensuring alignment with business goals and technical requirements.. Conduct code reviews and provide constructive feedback to team members.. Develop and maintain technical documentation, including system architecture diagrams and API specifications.. Troubleshoot and resolve complex technical issues, ensuring minimal disruption to development processes.. Optimize application performance and scalability through effective coding practices and system design.. Implement and manage CI/CD pipelines to streamline the development and deployment process.. Ensure the security and integrity of software applications through adherence to cybersecurity best practices.Qualifications:. Bachelors or Masters degree in Computer Science, Engineering, or a related field.. 2 years+ experience as a .Net Developer or similar role.. Strong proficiency in the .Net Stack.. Experience developing mobile applications in Xamarin / .Net MAUI / Flutter.. Experience with software development methodologies such as Agile or Scrum.. Excellent problem-solving skills and attention to detail.. Strong communication and interpersonal skills.. Ability to work effectively in a fast-paced, collaborative environment.. Experience with cloud computing platforms, ideally Azure.. Establishes strong relationships at all levels.. Can manage tough/complex messages with all stakeholders.. Role model collaboration to the team to exceed goals.. Positive attitude towards feedback, uses this to generate initiatives to meet/exceedexpectations, and shares feedback in a meaningful way.. Effectively manages their team by playing to strengths and proactively addressing itsopportunities. Ensuring everyone wellbeing & diversity is considered and celebrated.Here's what's in it for you:. 33 days holiday rising to 38 days with length of service. (inclusive of bank holidays). 2 staff discount codes for yourself and a family member or friend.. 30% discount on Superdrug Own Brand Products both in store and online.. Hybrid working patterns available depending on role responsibilities with 2 days working from home and 3 days in our stylish, modern and collaborative office close to East Croydon Station.. Company pension matching and bonus.. We offer Wagestream - a money management app that gives you access to a percentage of your pay as you earn it.. Being part of more! We are part of a group who work closely with Savers, The Perfume Shop and Three UK.. We are part of A.S. Watson Group, the world's largest international health and beauty retailer with over 15,700 stores in 25 markets!. Unrivalled Learning and Development programmes.. Enhanced maternity/shared parental/adoption leave, company sick pay and pregnancy loss and support. . Come and be part of something special! For information on how we manage and store your data please go to

Join Robert Dyas: Shape the Future of Our E-commerce Growth! The Opportunity We are seeking a proactive and results-driven Dropship Vendor Manager to join our Retail Support Centre in Wimbledon. Dropship (DSV), where physical stock is held and dispatched directly by our Supplier partners, is a strategic priority and central to the growth of E-commerce within Robert Dyas over the next five years. Product ranges within DSV include Small and Medium Domestic Appliances, Consumer Electronics, Garden Furniture, Indoor Furniture, and Garden Buildings. What You'll Be Doing Reporting to the Head of Dropship Vendor Management, you will take responsibility for the operational relationship with DSV suppliers for your category. Your main duties include:___ • Managing the day-to-day operational standards of your DSV suppliers., • Onboarding new suppliers to the Robert Dyas dropship systems., • Ensuring adherence to strict Service Level Agreements (SLAs) to guarantee excellent customer service., • Building relationships with major suppliers and attending Quarterly Business Reviews (QBRs) to review performance and agree on improvements., • Creating and reviewing reports to measure and rank supplier performances. The ideal candidate will be Grounded & Resilient and demonstrate Initiative in finding straightforward solutions to problems. • Proven track record of supplier relationship management., • Working knowledge of Dropship (DSV) operations., • Ability to work autonomously and make decisions., • Strong influencing & negotiation skills., • Proficiency in advanced Excel/Google work sheets and the ability to quickly analyse data., • Excellent written and verbal communication skills, and excellent attention to detail., • Ability to manage projects to set timelines. Aside from a fantastic team and friendly working environment, you can look forward to: • Time Off: 26 days annual leave (plus bank holidays)., • Generous Discount: Colleague discount in all Theo Paphitis retail businesses (Robert Dyas, Ryman, Boux Avenue, and London Graphic Centre).___, • Financials: Bonus incentives, a pension scheme, and free life assurance (after qualifying period).___, • Culture & Development: Regular social events, sample sales, investment in learning and development, and a colleague wellbeing and mental health programme.___ Apply Now and become a key part of our E-commerce success story!

🌟 Join Superdrug Head Office- Make a Real Difference Every Day! 🌟 📍 Location: East Croydon 🕒 Hours: 37.5 💷 Salary: Competitive 🎉 Why Superdrug? Passionate about Beauty and Health? Want to be part of an innovative, trend setting retailer? Our vibrant Head Office, based by East Croydon station is a fantastic environment filled with hundreds of brilliant personalities. We’re a team that puts our customers and our teams at the heart of everything we do. At Superdrug, we aim to be the best in accessible health & beauty, loved by our customers for value, choice, friendly advice, service and fun. Our success comes from our people – they make the difference. We’re all about personality, we have fun, and we work hard to deliver That Superdrug feeling. 📅 Here's the exciting bit…a day includes: You will manage Own Brand product development, quality and supplier base across various assigned categories by working closely with commercial, design and supply chain colleagues. Deliver the agreed NPD plans by providing technical expertise throughout the new product development process and ensure pre and post launch product compliance and supplier compliance with both ASW Guidelines and existing regulatory requirements. 📝 Key Responsibilities: Develop Own Brand product ranges across all of our categories with the commercial team, setting out the technical and corporate social responsibility requirements. Ensure all suppliers comply with and maintain compliance with ASW requirements. Deliver the technical elements of the New Product Development process and ensure ongoing product and supplier compliance with ASW guidelines and relevant legal requirements. Deliver the technical aspects of all critical paths to budget/cost and within set timescales. Technical Expert – be an expert source of technical information, standards and legal requirements across all of our categories Develop build and maintain effective working relationships with both internal and external stakeholders. Continually keep up to date with technical innovation to ensure we develop exciting market leading products Undertake store and supplier visits As a Senior Quality Control Manager you will be managing a small team and will be involved in the development and growth of the Superdrug technical team . Key Stakeholders Internal Own Brand team, Commercial team, Store operations, Customer relations, Legal, ASW Group Technical External Suppliers, Test houses, Industry Experts, Fragrance houses, Raw material suppliers. What you’ll need to succeed: Must have a degree or equivalent in Cosmetic Science 8 years plus in Cosmetics & Toiletries. Healthcare experience would be an advantage. Managing and coaching experience of junior team members would be an advantage Proven experience working in fast paced commercial environment Commercial acumen Excellent communication skills and attention to detail Ability to work to deadline and prioritise workload Able to work on own initiative and problem solve Team player Resilient This role requires a strong mix of technical knowledge, organisational skills, and the ability to work with a wide range of stakeholders. Also required, is the ability to balance the need for compliance and diligence with the commercial need for development at pace. 💡 Here's what's in it for you: 33 days holiday rising to 38 days with length of service (inclusive of bank holidays) 2 staff discount codes for yourself and a family member or friend 30% discount on Superdrug Own Brand Products both in store and online Hybrid working patterns available depending on role responsibilities with 2 days working from home and 3 days in our stylish, modern and collaborative office close to East Croydon Station Company pension matching and bonus We offer Stream - a money management app that gives you access to a percentage of your pay as you earn it Being part of more! We are part of a group who work closely with Savers, The Perfume Shop and Three UK We are part of A.S. Watson Group, the world's largest international health and beauty retailer with over 15,700 stores in 25 markets! Unrivalled Learning and Development programmes Enhanced maternity/shared parental/adoption leave, company sick pay and pregnancy loss and support Come and be part of something special. Hours: 37.5 | 9.00am - 5.30pm - Hybrid working available depending on role responsibilities with 2 days working from home and 3 days in our stylish, modern and collaborative office close to East Croydon Station. 🔒 For information on how we manage and store your data please go to

This is you: a self-starter, with great communication & sales skills, a persuasive ‘people-person’ who enjoys dealing with all sorts of customers, looking to stretch your business development potential to the next level.\n\nYou’re excited by the uncapped earning potential for self-employment where you get all your appointments and pre-qualified leads supplied by head office, and all the training you need to make your business a success straight out of the blocks.\n\nAnd this is us! Anglian Home Improvements, the UK’s leading home improvement business, proud of our craftsmanship and service, which has kept customers coming back time and time again for over 50 years. All our products are made in Britain to the highest industry standards. But the quality products and excellent customer service are only made possible by having great people representing us – and we want to grow our team of outstanding sales and business development representatives.\n\nWhat you’ll be doing\n\nYou’ll be quickly trainedup to know the products inside out; you’ll be proud of them, and confident in selling them to customers using your existing and growing sales abilities.\n\nYour role will involve:\n\nFollowing up on warm sales leads, visiting customers in their own homes or utilising our new remote selling framework\nGiving persuasive business development pitches to convert quotes to sales\nEducating customers about the products and services offered, thinking on your feet and cross-selling other products where appropriate\nWorking with customers to meet their unique requirements and get the job right first time, every time.\n\nWhat we’re looking for\n\nYou’ll need to be self-motivated and confident communicating with a variety of customers at a senior level. You’ll be:\n\nProactive and results-driven\nFlexible towards varied workloads and working hours\nAble to provide a consistently high level of customer service\nIdeally experienced within Home Improvements (or similar!)\nA driver with a full UK driving licence and your own car\n\nWhat we can offer you\n\nThis is truly a career where your hard work pays off – the more you put in, the more you get out! With OTE of £75k-100k (with uncapped earning potential), you’ll also enjoy amazing bonuses - holidays, weekends away, tickets to sports events, and a full support package.\n\nYou’ll receive industry-leading training within your role along with a tour of our factory to help you reach your full sales and business development potential enabling you to take home market leading commission!\n\nIf you want a rewarding self-employed career where you answer to yourself, manage your own time, and earn an enviable amount of money along the way, apply today, or request a call back.\n\nOur Company is committed to monitoring & aligning its Policies with up-to-date Government guidance on reducing the spread of respiratory infections in the workplace. Through the Company’s value of “Succeed Together” we are committed to Equality, Diversity and Inclusion. We recruit the ‘best person for the job’ regardless of any protected characteristics as defined by the Equality Act 2010 creating an inclusive working environment and culture for our employees

Head Of Event Operations:\n\nBusiness: emap\n\nBrands: Construction News, New Civil Engineer, Ground Engineering, Local Government Chronicle, Nursing Times\n\nBase Location: Fleet street /Hybrid ( 3 days in the office)\n\nEmployment Type: Full time, Permanent\n\nSalary: £ Competitive + 30% Bonus\n\nIn 1887, entrepreneur Sir Richard Winfrey bought a collection of newspaper and magazine titles in the midlands together under the name East Midlands Allied Press. Throughout a distinguished 30-year history the group grew as media brands joined from across the UK. In 1947, the company adopted the ‘emap’ name. In 2017, fast-growing media operator Metropolis Group acquired the business, combined it with its own B2B media brands, and continued the growth trajectory with further acquisitions and growth in digital solutions, events and paid content.\n\nToday, emap is one of the UK’s leading and fastest growing niche media owners. We connect our loyal audiences with news, analysis and expert opinion through leading journalism, engaging events and burgeoning digital products.\n\nThe Head of Event Operations is accountable for the end-to-end operational management and delivery of all events within the portfolio, including awards, conferences, and careers fairs. The role ensures consistently exceptional standards across every aspect of event delivery, while driving efficiency, scalability, and cost effectiveness.\n\nResponsible for designing, implementing, and continually improving operational frameworks, processes, and supplier partnerships, the Head of Event Operations creates a robust, best-in-class delivery model that supports a superior customer experience before, during, and after each event. The role plays a critical part in safeguarding quality, managing risk, and enabling teams to deliver seamlessly at pace.\n\nWith responsibility for the leadership, recruitment, and development of the event operations team, the role ensures the right capabilities, structure, and culture are in place to deliver excellence across the portfolio. Working closely with internal stakeholders across events, sales, marketing, and editorial, the Head of Event Operations provides strong operational leadership, governance, and oversight to support the successful execution and continuous evolution of the events business.\n\nKey Responsibilities:\n\nOperational Leadership & Governance\n\nProvide senior operational leadership across the full events portfolio, ensuring consistently high standards of delivery across awards, conferences, careers fairs and bespoke events.\n\nEstablish clear operational governance, standards, and best-practice frameworks to support high-quality, scalable event delivery.\n\nEnsure all events are delivered on time, on budget, and in line with brand, quality, and customer experience expectations.\n\nBudget Management & Cost Control\n\nCreate, own, and manage detailed operational budgets for all events, ensuring budgets and operational folders are accurate, current, and well-governed.\n\nTrack, forecast, and report operational costs on a monthly basis, proactively identifying risks, variances, and cost-saving opportunities.\n\nEnsure all venue and supplier payments, deposits, and contractual obligations are managed accurately and in line with agreed terms.\n\nDrive cost efficiency without compromising quality or customer experience.\n\nEnd-to-End Event Delivery & Project Planning\n\nBuild and oversee detailed end-to-end project delivery plans for all events, from initial planning through to post-event debrief and evaluation.\n\nEnsure effective coordination of logistics, production, and customer-facing operations across all event phases.\n\nLead the onsite delivery and execution of events, ensuring a seamless, professional experience for all stakeholders.\n\nCustomer Experience & Service Excellence\n\nDevelop and implement a clear strategy to enhance the end-to-end customer journey for delegates, sponsors, speakers, judges, and award guests.\n\nOwn the operational delivery of a high-quality customer experience before, during, and after events.\n\nAuthor and implement customer service communication plans for each event, ensuring clarity, timeliness, and a consistently high standard of service.\n\nDefine, measure, and continuously improve service standards through SLAs, feedback, and targeted performance objectives.\n\nSupplier & Venue Management\n\nLead venue procurement processes to secure appropriate venues that deliver best value, quality, and service across the annual events calendar.\n\nBuild, manage, and continuously develop strong supplier relationships to support high-quality event delivery.\n\nRegularly audit and review supplier performance, ensuring services are delivered to agreed standards and identifying opportunities for improvement or optimisation.\n\nResource Planning & Team Leadership\n\nPlan, schedule, and deploy operational resources effectively to meet delivery deadlines and maximise team efficiency.\n\nRecruit, lead, develop, and retain a high-performing event operations team, fostering accountability, capability, and engagement.\n\nSet clear expectations, objectives, and development plans to drive consistent performance and continuous improvement.\n\nOnsite Leadership & Execution\n\nTake overall responsibility for onsite operational planning and delivery, ensuring smooth execution, rapid issue resolution, and strong leadership presence.\n\nEnsure teams and suppliers are fully briefed and aligned to delivery plans, service standards, and contingency arrangements.\n\nCompliance, Risk & Safety Management\n\nEnsure full compliance with all relevant legislation, regulations, and internal policies across the events portfolio, including health & safety, insurance, and risk management.\n\nOwn and oversee risk assessments, method statements, and contingency planning to safeguard customers, teams, and the business.\n\nSkills and Experience:\n\n * Proven experience in a senior event operations role within a commercial events, publishing, or information-led business.\n\n * Strong track record of delivering complex B2B events across multiple formats, including conferences, awards, exhibitions, careers fairs, and virtual or hybrid events.\n\n * Demonstrable experience leading and developing event operations teams, including line management of teams of three or more, with a focus on performance, capability, and engagement.\n\n * Extensive experience in end-to-end event operations, including venue sourcing, supplier management, logistics, onsite delivery, and post-event evaluation.\n\n * Strong understanding of operational budgeting, forecasting, and cost control, with experience managing operational budgets and maintaining financial discipline.\n\n * Clear evidence of strategic thinking and operational planning, with the ability to design scalable processes, frameworks, and delivery models that support business growth.\n\n * Strong working knowledge of health & safety, risk management, and compliance, supported by IOSH or an equivalent recognised Health & Safety qualification.\n\n * Experience working effectively with cross-functional stakeholders including sales, marketing, editorial, and commercial teams.\n\n * Confident user of Microsoft Office applications (Word, Excel, PowerPoint, Outlook) and experienced in working with event technology and virtual event platforms.\n\n * Organised, detail-oriented, and delivery-focused, with the ability to manage multiple events and priorities in fast-paced, deadline-driven environments.\n\nCore Competencies:\n\nOperational & Financial Management\n\nStrong capability in owning and managing operational budgets, with the ability to forecast accurately, control costs, and take decisive action to address variances while maintaining quality and service standards.\n\nCommercial Judgement & Brand Alignment\n\nCommercially aware and outcome-focused, with the ability to balance commercial objectives with brand values, customer experience, and long-term portfolio integrity.\n\nStakeholder Influence & Collaboration\n\nHighly effective at influencing and aligning senior stakeholders across multiple functions to deliver commercially successful events, often within complex or matrixed environments.\n\nLeadership, People & Capability Development\n\nProven ability to lead, motivate, mentor, and coach operational teams, creating a high-performance culture focused on accountability, development, and continuous improvement.\n\nProject Management & Delivery Excellence\n\nExceptional organisational and project management skills, with the ability to plan, coordinate, and deliver complex events against fixed deadlines, budgets, and quality benchmarks.\n\nCommunication, Credibility & Presence\n\nA first-class communicator with gravitas, authority, and influence, able to build credibility and trust at senior levels both internally and externally, including with suppliers, venues, and partners.\n\nPersonal Attributes:\n\n * Confident, autonomous, and resilient, able to take ownership of complex operational delivery and lead calmly under pressure.\n\n * Articulate and credible, with a polished presence and the ability to operate effectively at senior management level.\n\n * Strong interpersonal and relationship-building skills, building trust and collaboration across teams, stakeholders, and suppliers.\n\n * Highly organised with exceptional attention to detail, maintaining high standards across multiple events and workstreams.\n\n * Proactive and solutions-focused, bringing curiosity, sound judgement, and creativity to problem-solving and continuous improvement.\n\n * Calm, adaptable, and effective in fast-paced environments, comfortable managing competing priorities and working flexibly to meet business needs.\n\nWhat we offer\n\nLearning & Development:\n\nAt emap, we believe that employee learning and development are the key drivers of our success. To ensure continuous growth and meet the ever-changing demands of the workplace, we provide an environment that fosters continuous development for our employees.\n\nOur employees are encouraged to identify their areas of personal and professional development aligned with our strategic areas, including management development, health, safety & wellbeing, sales, events management, marketing strategy, editorial, and information technology. We have a structured framework designed to help equip our employees with the necessary knowledge, skills, and behaviours to excel in their job roles, contributing to achieving our organizational objectives.\n\nTo support our employees’ career development, we have designed specialized programs, as well as other stand-alone role-specific and generic courses, under the emap academy.\n\nBenefits: emap is part of Metropolis Group. Together we are committed to providing a happy and healthy place to work, so we offer fantastic benefits and perks to our employees.\n\n25 days of annual leave, with the option to buy or sell additional days. Pro-rata for part-time employees.\n\nOne additional day of leave per year- Celebration Day\n\nHealth plan\n\nLife assurance\n\nPrivate virtual GP access\n\nSeasonal flu jabs available at the office\n\nContinuous learning & development opportunities\n\nIn-house Excellence Awards and other innovation projects\n\nCycle-to-work scheme\n\nDiscounted gym memberships\n\nRetail discount vouchers\n\nRail season ticket loans\n\nPension scheme\n\nOne paid volunteer day per year\n\nAnnual Summer & Winter Celebrations\n\nWork from home during August\n\nIncome protection and more\n\nPrivacy: Metropolis Group respects the privacy of every person for whom we have personal data. We comply with data protection legislation such as the Data Protection Act 1998 and the General Data Protection Regulation which regulates the processing of data and ensures that your data is processed fairly and lawfully, is kept secure and only that data necessary for any processing is kept.\n\nDiversity and Inclusion: We are an equal opportunity employer and value diversity and inclusion. All applicants will be considered for employment without attention to race, age, religion or belief, pregnancy and maternity, marriage and civil partnership, sex, sexual orientation, gender identity, national origin, or disability status.\n\nHow to apply: Please submit your CV and covering letter. Due to the volume of applications, we receive, we are unable to give individual feedback at the application stage, however if you are successfully shortlisted you will be contacted within 10 working days of your application

Permanent – Full Time\n\n£24,000 – £27,000 DOE + Bonus\n\nCroydon, London\n\nBusiness: emap\n\nBrands: AV Magazine, Packaging News, Electronics Weekly, Motor Trader, Independent Retail News and DFNI\n\nBase Location: Croydon, London, Hybrid\n\nEmployment Type: Full-time, Permanent\n\nSalary: £24,000 – £27,000 DOE + Bonus\n\nOverall Purpose of the Role:\n\nThe Marketing Executive will support the marketing team in executing marketing strategies and campaigns to drive audience engagement and lead generation for emap’s Emerald division.\n\nThe role involves creating, implementing, reporting and continuously improving email marketing, social media marketing, web marketing and event marketing campaigns. It also involves creating copy and basic design assets and lead generation campaigns to promote the sales of our brands’ ad media packages.\n\nThe ideal candidate will have experience in publishing, preferably B2B publishing, and will be adept at organising participation in trade fairs.\n\nStrong organisational skills are essential for managing personal tasks and coordinating the activities of a small team (with broad support from the Head of Marketing and Subscription Marketing Manager).\n\nThis role covers the marketing of leading brands within the portfolio, which currently includes AV Magazine, Packaging News, Electronics Weekly, Motor Trader, Independent Retail News and DFNI. These titles are controlled circulation (free) subscriptions and as the Marketing Executive, you will be responsible for the growth in free subscriptions and engagement across the brands.\n\nThe brand extensions include events and bespoke “client solutions”. You will work closely with the sponsorship team on the client solutions to provide marketing support. The mix includes webinars, reports, round tables, meetings, and some events.\n\nAs the Marketing Executive you will create award-winning marketing campaigns to drive exponential growth in subscriber numbers, increase web engagement from subscribed and non-subscribed users, increase the share of subscribed traffic over overall traffic, increase reach, engagement and click-through from emails and social media. Retention of our existing subscriber base is an important part of this role.\n\nYou will need creative flair and exceptional analytical skills to be able to determine which channels will yield the best returns.\n\nTitles in the portfolio can change depending on the needs of the business.\n\nKey responsibilities:\n\nDevelop and execute email marketing campaigns to engage and grow the audience.\n\nManage social media marketing efforts across various platforms.\n\nCreate compelling copy and basic design assets for marketing materials.\n\nPlan and implement marketing and lead generation campaigns.\n\nCoordinate and review the tasks of a small marketing team.\n\nOrganise and manage participation in trade fairs and industry events.\n\nMonitor and analyse campaign performance to optimise results.\n\nCollaborate with internal teams to ensure cohesive marketing strategies.\n\nDrive subscriber acquisition, and engagement performance\n\nMeasure and review performance within key ROI and KPI criteria to increase lead generation, conversion, and retention rates.\n\nCreate compelling, needs-based campaigns that articulate the value of our brands and the brand propositions, working within brand guidelines.\n\nUse multi-channel media, including on and offline.\n\nEnsure subscriptions are represented across all the relevant platforms: events – awards\conferences webpages\bespoke events.\n\nEnsure promotional collateral is available at all key internal and external events.\n\nWork with external agencies including PPC and design.\n\nUse all relevant internal channels to cross-promote subscriptions and events.\n\nWork within agreed customer metrics and KPI’s (opens, clicks, CPR, CPA etc.) to pro-actively manage the customer base.\n\nCo-ordinate activity across multiple channels including email, web, print, events, and social media to ensure consistency of message.\n\nDevelop customer data builds, usage, and analytics to increase effective targeting, response/ conversion rates (an ability to interrogate date – segment, analyse).\n\nUse market intelligence and customer insight and analysis to increase understanding of our audiences and effectiveness of our campaigns.\n\nWork with editorial, data, digital, insight, retention, and corporate teams to use all tools, techniques, and touch points to maximise sales effectiveness and create consistent campaign messages across all contact points.\n\nSkills and experience:\n\nProven academic or accredited professional course covering all marketing areas, including a keen understanding of email, social, web, SEO, PPC marketing, content marketing, purchase behaviour, online user behaviour, online engagement behaviour, online user experience, lead generation\n\nProven experience in email marketing and social media marketing.\n\nStrong copywriting and basic design skills.\n\nExperience in planning and executing marketing campaigns.\n\nBackground in publishing, with a preference for B2B publishing.\n\nExperience in organising and managing participation in trade fairs.\n\nProficiency in marketing analytics and performance tracking tools.\n\nProven experience organising, monitoring and reviewing tasks and workload for self and others.\n\nProven track record in direct marketing.\n\nExperience of working within a data-focused environment, ideally within publishing, where you will have gained experience in target-driven marketing.\n\nExcellent verbal and written communication skills.\n\nStrong analytical skills and use of excel/data packages, at an intermediate level.\n\nExcellent understanding of database structure.\n\nUnderstanding of web analytics (professional familiarity with Google Analytics 4 essential, including creating and editing complex reports and explorations).\n\nCampaign management and digital marketing experience in B2B.\n\nExcellent understanding and direct experience of acquisition and renewals of B2B publications for print and digital publications.\n\nCore competencies:\n\nExcellent organisational and time management skills.\n\nStrong communication and interpersonal skills.\n\nAbility to work independently and as part of a team.\n\nCreative thinking and problem-solving abilities.\n\nAttention to detail and a high level of accuracy.\n\nPossess a great knowledge of online audience behaviours.\n\nCreative and innovative mindset, striving for improvement and efficiency.\n\nAbility to review existing challenges and generate fresh solutions.\n\nPersonal Attributes:\n\nProactive and self-motivated\n\nAdaptable and open to learning new skills.\n\nEnthusiastic and passionate about marketing.\n\nAbility to thrive in a fast-paced environment.\n\nStrong work ethic and commitment to achieving goals.\n\nCollaborative team player.\n\nAnalytical with the ability to read and interpret data.\n\nInnovative and creative.\n\nExtremely well organised with the ability to manage and prioritise a diverse workload effectively meeting tight deadlines.\n\nStrong interpersonal skills with the ability to Build positive relationships cross functionally, and at all levels.\n\nWhat we offer\n\nLearning & Development:\n\nAt emap, we believe that employee learning and development are the key drivers of our success. To ensure continuous growth and meet the ever-changing demands of the workplace, we provide an environment that fosters continuous development for our employees.\n\nOur employees are encouraged to identify their areas of personal and professional development aligned with our strategic areas, including management development, health, safety & wellbeing, sales, event management, marketing strategy, editorial, and information technology. We have a structured framework designed to help equip our employees with the necessary knowledge, skills, and behaviours to excel in their job roles, contributing to achieving our organisational objectives.\n\nTo support our employees’ career development, we have designed specialised programs, as well as other stand-alone role-specific and generic courses, under the emap academy.\n\nBenefits: emap is part of Metropolis Group. Together we are committed to providing a happy and healthy place to work, so we offer fantastic benefits and perks to our employees.\n\n25 days of annual leave, with the option to buy or sell additional days.\n\nOne additional day of annual leave per year- Celebration Day.\n\nHealth plan\n\nLife assurance\n\nPrivate virtual GP access\n\nSeasonal flu jabs available at the office.\n\nContinuous learning & development opportunities.\n\nIn-house Excellence Awards and other innovation projects.\n\nCycle-to-work scheme\n\nDiscounted gym memberships\n\nRetail discount vouchers\n\nRail season ticket loans\n\nPension scheme\n\nOne paid volunteer day per year\n\nAnnual Summer & Winter Celebrations\n\nWork from home during August\n\nIncome protection and more\n\nPrivacy: Metropolis Group respects the privacy of every person for whom we have personal data. We comply with data protection legislation such as the Data Protection Act 1998 and the General Data Protection Regulation which regulates the processing of data and ensures that your data is processed fairly and lawfully, is kept secure and only that data necessary for any processing is kept.\n\nDiversity and Inclusion: We are an equal opportunity employer and value diversity and inclusion. All applicants will be considered for employment without attention to race, age, religion or belief, pregnancy and maternity, marriage and civil partnership, sex, sexual orientation, gender identity, national origin, or disability status.\n\nHow to apply: Please submit your CV and covering letter. Due to the volume of applications, we receive, we are unable to give individual feedback at the application stage, however if you are successfully shortlisted, you will be contacted within 10 working days of your application

We are seeking a highly driven and experienced Head of Business to lead Drift Bridge Volkswagen, a key site within the Drift Bridge Group. As Head of Business, you will play a critical role in driving commercial success while ensuring exceptional customer satisfaction and operational excellence acro

Job Description: Due to the continued success, our client, Practice Manager, and Head RVN have exciting opportunities for an approachable Veterinary Surgeon to join their fabulous and supportive team! This role would suit a passionate and enthusiastic surgeon who likes to deliver gold standard service and care, working to high standards - they will consider new graduates also. At the practice, they pride themselves on the ability to adapt and take on new ideas as they grow. These ideas could be from internal, external, or new additions to the team, which makes new staff feel valued and part of the family. This also translates to Surgeons and nurses alike, having full clinical freedom in their day-to-day decisions within their practice. Being part of the Vet group allows them to benefit from the support on offer, yet they are able to run and provide the services they wish to offer to their clients and their local community with full clinical freedom. The practice has an established and friendly team comprising 5 Vets, 5 RVNs, 1 Practice Manager, 3 Student Nurses, 3 Veterinary Care Assistants, and 5 Client Care Advisors. The qualified over 25 years ago from the RVC. They have a particular interest and a vast amount of experience in internal medicine and soft tissue surgery. An interest or knowledge of ultrasonography and/or a bias towards surgery would be an advantage but not essential. An absolute must is the ability to provide exceptional customer service! About Their Practice: Their practice is very well-equipped, and they and the team have onsite access to a range of state-of-the-art equipment including digital x-ray, New Doppler ultrasound with ECG, flexible bronchoscope, rigid rhinoscope and gastroscope, Doppler blood pressure machine, and a state-of-the-art multiparameter for monitoring patients either during surgery or the immediate post-op period, in-house catalyst machine for biochemistry, and Idexx Procyte for haematology. They actively encourage personal development through CPD and are happy to support study towards certificates for the right individual. There is a bonus scheme in place, which is also a great benefit offered by them. Compensation & Benefits: • Salary up to £55,000 (dependent on experience), • 1 in 4 Saturday only, • No OOH, • 20 min consultations (ensuring time is blocked out to catch up with work), • £2000 of CPD and 3 paid days per year, • Contributory pension scheme, • Private healthcare, • Relocation allowance where applicable, • Paid memberships (RCVS, VDS, and BVA), • Exclusive colleague discounts, • Friendly work environment with open communication, • Regular Team building events So, if you have an ambition to be part of the future, please apply

We are partnered with a 5* PLC housebuilder to appoint a Head of Customer Care who will lead the national Customer Care function, with a particular focus on the remediation of legacy projects across the Group. Reporting to the Managing Director, the post-holder will act as the Business Unit's Custom

A customer obsessed professional with experience of hands-on, enterprise client management, team leadership and business optimisation/transformation. Extensive leadership experience in Customer Experience, Customer Success, or Contact Centre operations. A leading provider of critical customer servic

The Head of Customer Success will:. Head of Customer Success (B2B) | £80-120k + Bonus | AI-SaaS Start-Up | Hybrid (Remote work + Domestic Travel). Candidates for the Head of Customer Success must be/have.

You will take ownership of the customer experience strategy—using data and insights to define, articulate, and deliver a clear plan that drives both customer satisfaction and commercial performance. This is a newly created role, offering a unique opportunity to shape and deliver an outstanding, en

We are seeking a Global Head of Customer Support to lead, harmonize, and scale a world‑class, multi‑tier customer support organization across Enterprise and SMB segments for a multi‑product SaaS portfolio. Operating at the intersection of Customer Success, Product, Engineering, Revenue, and Op

A technology services provider in the United Kingdom seeks a Head of Customer Success to enhance client relationships and drive retention across its customer base. The role involves mentoring a team of Customer Success Managers and developing efficient processes to ensure customer satisfaction. The

The Head of Customer Resolution is a senior position responsible for leading Peabody's regional resolution services, ensuring resident concerns, complaints, Member enquiries and executive correspondence are resolved fairly, consistently and in full alignment with statutory and regulatory obligations

Head of Existing Customer Management (ECM). A rare opportunity to take full ownership of Cards ECM in a profitable, scaling UK-regulated lender. Strategic and regulatory alignment- You will sponsor scorecard and policy changes with Credit Risk, run test‑and‑learn programs at scale, align acquisi

A dynamic startup is seeking a Fractional VP of Customer Success to lead transformational efforts in enhancing customer engagement and ensuring successful onboarding. Candidates should possess significant experience in project-based leadership and a proven track record in Customer Success. This posi

Directly manage the day-to-day operations of our Customer Support team while actively handling complex customer inquiries, subscription issues, and VIP customer communications. Because our team is only comprised of the best‑of‑the‑best, we pay the very top of market compensation + extra perks,

Ark seeks a knowledgeable and passionate Head of Year at Ark Blake Academy in the United Kingdom. The position offers excellent professional development opportunities and a supportive leadership team.

A leading blockchain analytics firm is seeking a Regional Manager of Customer Success to lead a global team in EMEA & APAC. You'll manage Customer Success Managers, ensuring customer retention and satisfaction through strategic oversight and performance metrics. The role offers competitive benefits

A fast-growing fintech firm is seeking a Head of Customer Operations in London. The ideal candidate has over 10 years of experience in customer operations, with strong communication and problem-solving skills. You will lead a team ensuring excellent customer support and build infrastructure supporti

The Head of Customer Strategy & Planning plays a critical leadership role within Heathrow’s Commercial Leadership Team, shaping and driving the integrated commercial planning agenda to deliver sustainable revenue growth and strategic outcomes. Sitting on the Customer leadership team, this role pro

We’re proud of the spaces we’ve created for the HubBox team, and because of that, you’ll need to be within easy reach of the office and commit to being in the office a minimum of 3 days a week. We’re looking for a Head of Customer Success who’s excited by the chance to take something good

Head of Customer Marketing to drive the marketing strategy and strengthen customer engagement across the UKI, Australia, New Zealand, and Canada. The ideal candidate will have over 8 years of marketing experience in a B2B SaaS environment and will focus on delivering long-term customer value.

Lead, coach, and develop Team Leaders and Customer Success Executives to deliver against service and growth goals. Customer Experience & Journey Management. Work cross-functionally with depots, operations, logistics, and sales to improve handoffs, remove friction, and improve delivery performance.

A social impact real estate company is seeking a Head of Housing to oversee operations, ensuring high-quality housing services and customer satisfaction. This is a permanent, full-time role with a salary ranging from £80,000 to £100,000, plus a bonus of 25%.

Network Plus is looking for a Head of Customer to lead how we understand, manage and improve customer experience across the business. You will own the Group Customer Strategy, drive improvement in customer performance and work directly with contract teams and client representatives to strengthen how

Experience leading support across both B2C and B2B customer segments, with an understanding of the distinct needs of each. As Head of Support, you will own the full customer experience function end‑to‑end: from frontline 24/7 operations across B2C and B2B segments, through to our premium VIP str

Proven experience operating at VP / Head of Customer level, with a strong track record of transforming, scaling and evolving Customer Success functions. Commercially focused, with a clear understanding of how Customer Success drives retention, expansion, and revenue outcomes. As Fractional VP of Cus

Sainsbury's is seeking a Head of Value to lead the design and evolution of value frameworks and propositions, ensuring customer value aligns with commercial objectives. This role offers a dynamic opportunity in a competitive retail environment.

A leading financial data vendor in Greater London is seeking a Head of Customer Operations to oversee client-facing operations, sales support, and technical teams. This role offers an exciting opportunity to influence both people leadership and operational strategy.

Reporting to the Global Head of Business, you will lead and scale Partner Success at Polygon Labs, owning relationships with some of the most strategic customers in the ecosystem. B2B relationship management, customer success, or account management, including leadership experience. Background in sca

Head/Director of Existing Customer Strategy. This role offers the opportunity to lead the ECM team to really build out this function and define the future growth of the business. Developing and building out the existing customer strategy and wider function.

A high-growth startup is seeking a Head of Customer Success to establish the Customer Success function from scratch. The ideal candidate has over 5 years in Customer Success, with significant leadership experience in a B2B SaaS context.

The Chartered Institute of Export & International Trade is looking for a Customer Success Manager to enhance the experience of its business customers. Suitable candidates should have strong customer success experience, excellent organisational skills, and CRM proficiency. You will ensure outstanding

A healthcare technology firm is seeking a Customer Success Lead who will oversee the onboarding and implementation of their platform in hospitals. The ideal candidate has extensive experience in customer success, preferably in a SaaS environment, and enjoys working closely with healthcare teams. The

Proven success in growing the client/customer success function and overall customer-focused operations to support a rapidly growing business, ideally with exposure to driving revenue growth of a successful business. A track record of successfully leading and scaling similar functions, including but

A leading financial services provider is seeking a Head of Customer Experience to lead a transformative initiative in how they engage with millions of customers. This senior role requires over 10 years of experience in customer service and operational leadership. Ideal candidates will have a strong

A dynamic media company in Greater London seeks an experienced leader for the Client Success role. The ideal candidate has over 5 years of leadership experience in fast-paced environments, along with strong project management and analytical skills. This position offers competitive compensation, grow

A workforce management technology company is seeking a strategic leader for Customer Success. The ideal candidate will implement AI-driven solutions and build processes for high-performance success strategies. This role focuses on bridging the gap between Enterprise clients and self-serve users, dri

A leading property development company in Greater London is seeking a Head of Customer Care to manage the customer service experience post-purchase. You will be responsible for ensuring customer satisfaction, leading a motivated team, and upholding service standards. The role offers competitive bene

We are made up of nearly 50 nationalities, have a DE&I forum made up of Zopians wanting to make a difference and we are proud of our culture where everyone can bring their full self to work. Zopa is building the home of money — and we’re at a turning point in how we engage, retain and grow our c

A leading insurance provider in Greater London is looking for an experienced Customer Success Team Leader. This role involves overseeing the Customer Success Team, enhancing client relationships, and ensuring exceptional service delivery. Benefits include competitive salary, 25 days of holiday, and

A data technology company in Greater London seeks a Director of Solutions Engineering to lead the Solutions Engineering team, ensuring customers maximize the value of their platform usage. This role involves providing technical expertise, engaging with clients, and driving solutions to enhance custo

A leading financial services firm in Greater London seeks a Client Success Director to shape their client success strategy. This role involves leading and mentoring a high-performing team while ensuring the delivery of excellent service to clients. The ideal candidate will have over five years of le

The ideal candidate will have over 10 years of experience in solutions engineering or a related field, with a strong understanding of data collaboration and customer engagement. The position offers a competitive salary, comprehensive benefits, and a collaborative culture focused on success. A leadin

As Head of Customer Service, you will take full ownership of the end‑to‑end customer journey, from onboarding through to retention and contract renewal. Trade Mastermind University Headquarters in Peterborough – the world's first dedicated university for trades – featuring a 300‑person eve

As our Head of Service Delivery / Commercial Operations Manager / Head of Customer Experience, you'll lead a growing function responsible for the full life cycle of customer jobs - from scheduling, coordination and communication through to reporting, certifications and invoicing. You're ready to tak